Very professional and friendly staff. In and out within minutes.
STEPHEN TCustomer Reviews for U-Haul of Milpitas
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Call ahead to make sure they have equipment you reserved. I reserved a 10' one way truck and a utility dolly. They were both available when I made the reservation. When I went to pick them up they had the truck but no utility dollies only a furniture dolly. The truck also said it had a half a tank. There was No gas and the gas light was on. Both women working confirmed it and said they would fix it on my receipt which they never did and told me just when you return it make sure there's at least a quarter tank and you'll get credit. I put $100.00 of gas in it and it gave me not quite 3/4 tank. Drove 225 miles and returned it with still 1/4 tank. I didn't have to pay extra but received no credit either. I had a death in the family and didn't expect to have to put that much into gas right away on top of the almost $400 cost for the rental. The women were also not customer service friendly either!
MELISSA Mstuffs are nice
Jiaqi Wsuper nice an fast place to get you Uhaul
Dat NThere’s lack of customer support as employees do not assist in locating the vehicle being rented. They just give you the key & you are on your own roaming around the yard.
Elizabeth MEasy to rent, easy to use.
LIANGYU CEverything was great
SERGIO GGood, consistent, reliable
EILEEN FStaffs are friendly and helpful..
WILLIAM HCustomer services in there it is amazing and they are always, Sweet and Very Friendly and happy to help you.
DULCE GThe truck I was given was/is in need of some serious front end repairs. Tie rod ends and idler are need replacing.
MICHAEL SVery nice and helpful employees.
Michael TGreat service from the rental spot but not good info from the online phone service bad info from call center mislead
STEVE SEverything is great.The workers are both friendly, polite, helpful and very professional. Thank you!
ALFREDO DAlicia and Brian were excellent!
BRIAN LThere is a young employee who was rude and has no knowledge of the inventory. However, there is an another employee in 40s who was great, she did go over the inventory and helped us what we wanted. Kudos to her !
VENKATADHEERAJ P💯
Ronghao HOverall, our experience at the location and the van itself was good, but we did run into an issue. We were initially double charged for a van that we couldn’t pick up through the mobile app reservation because it was blocked by another van under repair. Since we couldn’t check in through the app, the attendant directed us inside to rent a different van, which we did successfully and used as planned. However, the original van reservation still showed as active and later appeared as overdue, even though we never used it. Resolving this took multiple chat sessions, and eventually a phone call, before the reservation was finally cancelled and marked as inactive. The main issue is that the mobile app does not provide an option to cancel reservations, which created unnecessary confusion and extra steps.
SHI CI love the service that Brendon and his team had provided. Keep going Milpitas U-Haul team! All the best Heidi Pham
HAI PJolene and Alicia are amazing!
Brian LEverything went fine. The location was centrally located for our location, it is just in an awkward spot to get in and out. That does not take away the fast service ad friendly staff. Would definitely use this place again.
DEBORAH AEverything was good. Jessie, Brian, and all the good dudes there. Thanks again. James
JAMES VThe staff are great with people and reliable with resolving customer concerns.
anthony mJolene and Alicia are the best!
BRIAN LWhen I picked up the cargo van in the back of the van had a bottle of piss in it
Tele TThe lady at the front desk was very friendly and knowledgeable. Her colleague was also very helpful in explaining my options in returning the truck at Tracy CA versus Milpitas CA. They both gave valuation guidance to get me the best deal. They were helpful in allowing us to park our car in their lot till we are done with our move. Thanks folks, keep up the good service.
Bhatt VJust keep up the good work
BAYANI GThe price that was charged to me was for 24 hours but I only used it for 7 hours. It was a but unfair for charging a whole 24 hours.
LOUISEFRANCIS LThe site manager Brandon was the best. Very courteous and professional. The truck was clean and well maintained. Overall excellent experience with checkin and checkout. Keep it up.
HARSHIT PAwesome staff. Very helpful and able to answer questions and resolve issues.
RONALD G👌good job
CAROLINA EGreat Service
VENKATESH AThere should be someone on duty all day went the offices open to check your truck back in
CARLOS Aadequate space to park trailer during drop off
Roy DI would like to thank the lady who helped me to hood up and down during the pickup and return process. She is very patient and really helpful.
HONG GThe people at the Milpitas location are the best! Very knowledgeable and friendly. I can't say the same for the U-Haul website, which switched a reservation we made in July from Milpitas to a location that didn't have a vehicle for us. So, we went in person to our first choice, the Milpitas location and were helped out right away. I will reserve in person the next time I need a rental van. I never have any problems going straight to the great people who work at the Milpitas U-Haul.
Susan Dthe person at the reception was very helpful and provided all necessary information
HARINATH KExcellent service.
ANH NI was helped immediately and the gentleman who took my paperwork made it a breeze to rent.
DAVID Kmy only issue is t!hat i had to drive 20 miles from my house (past 3 UHaul facilities) just to get a 1-way 20' truck (at the closer facilities, they had only in-town trucks. why the distinction. after picking up the truck, i had to drive 12 miles, Senter Road, south to a 2nd UHaul center to pick up a car transport (even tho the faility at Milpitas had car transport trailers, they were for in-town only ! ) then a drive in the truck with transport back to the first facility to pick up my vehicle, load and then return home to load. and the transport i rented was defective, but all there was. there is/was a short in the electrical behind the passenger taillight, that the UHaul employee showed me how to twist and pinch to make work, and the straps securing the vehicle (front tires) had worn and very shortened tails, making me stop and re-tighten every 100 miles or so (after any bumpy sections). when shown to the dropoff spot the UHaul employee asked why i didn't call UHaul, i did, and the response was there was NO other transports available for rent in SAnta Clara County. frustrating and an experience i would caution anyone about.
THOMAS AGreat service at this location!
RALPH Rvery helpful and nice
WILLIAM GThe cargo can be cleaned more thoroughly. There was a sticky stain
SORA YCourteous reception. New truck.
ANTHONY CUnfortunately the lot is small for the amount of foot traffic it has if someone is inexperienced driving trailers is easy to have a mishap other then that 👍
Jose CBuy new vehicles with an automatic window roller and a better dashboard. All vehicles were close to 150k miles, too old.
Darshankumar Pmy truck was not ready on time; when i went to return the truck my bike got stolen
PIYUSH KFirst time and very good experience, truck worked very well all the time
JESUS HVery Friendly.
ANTHONY CU-Haul making lots of money from Gas SCAM !!!.
NISHENDRA FKeep doing what tour doing! Especially in folks doing community related service in providing much needed food, resources to women, children, the elderly, folks in need, nonprofit groups, single parents with children, the disabled, & our unhoused neighbors ☝️🙏🌎💞
DANIEL DGreat Customer Service.
Lori SAwesome people!!
Anthony C