Customer Reviews for U-Haul of Milpitas

5975 reviews

2395 Oakland Rd   San Jose, CA 95131
(@ Montague Expwy)

(408) 943-9191

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(408) 943-9191

2395 Oakland Rd
San Jose, CA 95131
(@ Montague Expwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Tienen un servicio excelente

Abraham M. 
Rating:
5.0

Customer did not leave a comment.

Shao-Fu X. 
Rating:
4.0

Customer did not leave a comment.

Roijethro D. 
Rating:
5.0

Associate was good

Mohammed S. 
Rating:
5.0

Customer did not leave a comment.

Kwesi M. 
Rating:
5.0

Customer did not leave a comment.

Francois G. 
Rating:
4.0

Customer did not leave a comment.

Rolan V. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO R. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER J. 
Rating:
5.0

Everything went smooth. However, when needing to extend the rental on Saturday, I waited on the phone for almost 20 minutes. After waiting that long the associate told me I was connected to the wrong place and was then put back on the automated waiting game. At which point I hung up because I had to continue moving. Later on, I was impressed by the fellow who handled me. So not a huge deal, just could have been smoother.

Christopher U. 
Rating:
5.0

Customer did not leave a comment.

vinod G. 
Rating:
5.0

Customer did not leave a comment.

Romeo I. 
Rating:
4.0

Customer did not leave a comment.

Zanxiong L. 
Rating:
5.0

Customer did not leave a comment.

Jane K. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
1.0

Bad customer service

Phu N. 
Rating:
5.0

Customer did not leave a comment.

Sandra R. 
Rating:
1.0

Customer did not leave a comment.

Atsushi S. 
Rating:
4.0

Thanks, keep up the good job

Wole A. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Excellent customer service and the people. I'm verry happy

Mat R. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Evgeny G. 
Rating:
5.0

Great rental location.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Tony S. 
Rating:
5.0

Customer did not leave a comment.

Derrick R. 
Rating:
5.0

It was a great experience.

VENKATRAMREDDY K. 
Rating:
5.0

Quick and easy!

Vibhu V. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL O. 
Rating:
4.0

Improve the app

Suyog T. 
Rating:
5.0

Customer did not leave a comment.

Cheng H. 
Rating:
4.0

Doing good job

Lydia W. 
Rating:
5.0

Customer did not leave a comment.

Gabriel V. 
Rating:
1.0

I checked out on the app and was charged for two rental periods.

Jason C. 
Rating:
1.0

Customer did not leave a comment.

Aswin S. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO V. 
Rating:
5.0

fast and easy drop off. Billed as expected

Joel H. 
Rating:
5.0

Great location. Very helpful when located near homes.

Terrin A. 
Rating:
5.0

Keep up the excellent customer service, fast, and simple.

Carvelito A. 
Rating:
5.0

Excellent Customer Service

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Manal Kumar S. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Kateryna T. 
Rating:
4.0

Customer did not leave a comment.

Gregory T. 
Rating:
1.0

I put gas for 5+ gallons after I use only 75 miles. Later uhaul charges me another 5 gallons $30 more.

Sung C. 
Rating:
2.0

I had to wait in line forever before somebody would help me. I saw two people coming in and out and thought since they worked at U-Haul they could see there was a line and be more accommodating but that did not happen.

Karla C. 
Rating:
5.0

Customer did not leave a comment.

Loan H. 
Rating:
3.0

Customer did not leave a comment.

Jaakko J. 
Rating:
1.0

Customer did not leave a comment.

Hardip S. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
4.0

The starting mileage reading was wrong which made me paid one more mile cost. It was a small amount that I didn't ask for the correction. Hopefully I won't encounter the same situation next time.

Roger H. 
Rating:
1.0

The gas was only half full when I got the truck. And the lady at the counter marked it as a full tank. I hardly drove 10 miles and I saw that it was already half, I filled up a couple of gallons. It is not fair. Not even sure if they had filled the tank.

SRIHITA R. 
Rating:
4.0

The equipment was not clean at all

MITESH S. 
Rating:
5.0

Customer did not leave a comment.

Aurelio P. 
Rating:
4.0

The digital check in was terrible, waisted 30 mins for verification . Please let people know they need their passport or other items to checking. Why would I have this information with me to pick up the truck?

Jelyssa C. 
Rating:
3.0

There needs to be more then one attendant available for the register at ALL times. One for people that have an exciting reservation and another for people without a reservation. Process was very very slow and I already had a reservation. Overall it was friendly and good, just slow.

Roberto D. 
Rating:
4.0

Customer did not leave a comment.

ROHITH N. 
Rating:
5.0

Customer did not leave a comment.

Jenely L. 
Rating:
5.0

Customer did not leave a comment.

VENKATASAIKARTHI G. 
Rating:
5.0

I've always had excellent service at this location (Milpitas, Montegue and Oakland) in the 9 years that I've lived here.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

Sudeep Reddy D. 
Rating:
5.0

Everyone was great!

Terrence K. 
Rating:
5.0

Customer did not leave a comment.

NAVEEN T. 
Rating:
5.0

Customer did not leave a comment.

Divyesh S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

william H. 
Rating:
5.0

N/A

JESSE M. 
Rating:
5.0

Inside windows can be cleaner.

Jeffery D. 
Rating:
5.0

Customer did not leave a comment.

Christina D. 
Rating:
5.0

All staff were very professional and thorough. It seemed you were understaffed though because of the lengthy wait. But overall it went very well. I w I uld definitely choose this location again.

CORNELL G. 
Rating:
4.0

Customer did not leave a comment.

HYUN H. 
Rating:
3.0

Not following Covid protocols was very disappointing.

DAVID F. 
Rating:
4.0

The staff are always so helpful.

Virginia V. 
Rating:
3.0

Customer did not leave a comment.

Vannesa H. 
Rating:
5.0

Customer did not leave a comment.

SAAHIL K. 
Rating:
3.0

Customer did not leave a comment.

KIANBOON H. 
Rating:
5.0

no comment

Ariel L. 
Rating:
5.0

Great customer service

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Matthew V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
4.0

Nothing at the moment. They are doing a great job.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Jaime O. 
Rating:
3.0

More personnel to help out customers. There was a long line of customers.

Shantha P. 
Rating:
5.0

Customer did not leave a comment.

Gabriel V. 
Rating:
1.0

Cannot return after hours

liyu Z. 
Rating:
4.0

Customer did not leave a comment.

SOHALKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

john V. 
Rating:
5.0

Customer did not leave a comment.

Wing C. 
Rating:
5.0

Customer did not leave a comment.

MUNISH G. 
Rating:
2.0

The morning I got the van went well untill I called in the afternoon because I was told to just call to let them know if I was going to be later than my turn in time. I got a attitude because the person on the phone said there was a extra charge which I was never told. And then when i go turn the van in the guy there asked me if I tampered with odometer. Next time I'll just go somewhere else.

Luis S. 
Rating:
5.0

Customer did not leave a comment.

Matthew V. 
Rating:
4.0

I'm sorry I didn't catch the name of the gentlemen that checked me in but he was very attentive, friendly, helpful and he wore his mask which is great appreciated these days.

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
4.0

U-Haul worker was treating Customer good customer service

QUANG L. 
Rating:
5.0

Customer did not leave a comment.

Conrad S. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

raul F. 
No reviews have been submitted for this location.

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