Good
KHOA PCustomer Reviews for U-Haul of Milpitas
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service is excellent.
WILSON MPretty good!
YULONG FBrandon is really great, very friendly and helpful. I have a great experience will come back to this location again. Others people there are nice and friendly Thank you, Kelly.
KELLY VVery friendly and helpful
MANUEL MSuper qualified staff; perfect location for me to pick.
GEORGE SThe gentleman that helped me was great!
ELEANOR PGood and easy pick up
MAHESH AGreat customer service and very professional!
MICHAEL DSince I am a very satisfied customer, all I can say is keep up the good work and services. Continue to be truthful and honest too in giving back my excess paid for the mileage. Since our travel didn’t reach the estimated mileage, you became honest in returning back the excess paid. Thank you!
EDGAR CVery professional and friendly staff. In and out within minutes.
STEPHEN TCall ahead to make sure they have equipment you reserved. I reserved a 10' one way truck and a utility dolly. They were both available when I made the reservation. When I went to pick them up they had the truck but no utility dollies only a furniture dolly. The truck also said it had a half a tank. There was No gas and the gas light was on. Both women working confirmed it and said they would fix it on my receipt which they never did and told me just when you return it make sure there's at least a quarter tank and you'll get credit. I put $100.00 of gas in it and it gave me not quite 3/4 tank. Drove 225 miles and returned it with still 1/4 tank. I didn't have to pay extra but received no credit either. I had a death in the family and didn't expect to have to put that much into gas right away on top of the almost $400 cost for the rental. The women were also not customer service friendly either!
MELISSA Mstuffs are nice
Jiaqi Wsuper nice an fast place to get you Uhaul
Dat NThere’s lack of customer support as employees do not assist in locating the vehicle being rented. They just give you the key & you are on your own roaming around the yard.
Elizabeth MEasy to rent, easy to use.
LIANGYU CEverything was great
SERGIO GGood, consistent, reliable
EILEEN FThank you U-Haul team for the best customer service
Stephanie GCourteous and friendly staff...
ANTHONY CTrailer was assigned at different location than the one truck was being returned. I asked for smaller trailer which should have been cheaper. Instead, they charged SAME amount as the expensive trailer. The guy who helped to connect the trailer to the truck was AWESOME. Otherwise, I would have given this place Poor rating.
SEUNG KAt 8:00AM, there's only one employee, and we have to wait a long time for that one employee to service each one in turn. Perhaps have more employees at that time as most people would pickup their rental early morming.
Toan TStaffs are friendly and helpful..
WILLIAM HCustomer services in there it is amazing and they are always, Sweet and Very Friendly and happy to help you.
DULCE GThe truck I was given was/is in need of some serious front end repairs. Tie rod ends and idler are need replacing.
MICHAEL SVery nice and helpful employees.
Michael TGreat service from the rental spot but not good info from the online phone service bad info from call center mislead
STEVE SEverything is great.The workers are both friendly, polite, helpful and very professional. Thank you!
ALFREDO DAlicia and Brian were excellent!
BRIAN LThere is a young employee who was rude and has no knowledge of the inventory. However, there is an another employee in 40s who was great, she did go over the inventory and helped us what we wanted. Kudos to her !
VENKATADHEERAJ P💯
Ronghao HJolene kicking butt as always!
BRIAN LFriendly staff, quick check in/out. Only complaint is that I wanted a flat bed truck and the only one at that location was reported stolen a while ago. Need more than 1 flatbed.
Ron SWhen van was picked up, it was a bit dirty. Maybe outer part of the vehicle could be rinsed off possibly a quick power wash.
NELSON SExcellent service at the counter. The back of the truck was clean and empty. The tank was not full and only had a 1/4 tank. Maybe having an option to have the tank full before arriving would provide better customer experience. Or at least have the option on line to choose this when making your online reservation. The cabin of the truck was filthy inside. None of the cup holders were cleaned out had old tissue and food and spilled drink in and around that area. The seats were all dirty with debris and had grease stain that appeared could've been easily cleaned. Felt like the air filter for the AC needed a replacement. otherwise the truck ran fine. This location is a little corner space with full lot of Uhaul trucks, so it can be a little challenging to drive out if your not very experienced with large trucks.
RICHARD ROverall, our experience at the location and the van itself was good, but we did run into an issue. We were initially double charged for a van that we couldn’t pick up through the mobile app reservation because it was blocked by another van under repair. Since we couldn’t check in through the app, the attendant directed us inside to rent a different van, which we did successfully and used as planned. However, the original van reservation still showed as active and later appeared as overdue, even though we never used it. Resolving this took multiple chat sessions, and eventually a phone call, before the reservation was finally cancelled and marked as inactive. The main issue is that the mobile app does not provide an option to cancel reservations, which created unnecessary confusion and extra steps.
SHI CI love the service that Brendon and his team had provided. Keep going Milpitas U-Haul team! All the best Heidi Pham
HAI PJolene and Alicia are amazing!
Brian LEverything went fine. The location was centrally located for our location, it is just in an awkward spot to get in and out. That does not take away the fast service ad friendly staff. Would definitely use this place again.
DEBORAH AEverything was good. Jessie, Brian, and all the good dudes there. Thanks again. James
JAMES VThe staff are great with people and reliable with resolving customer concerns.
anthony mJolene and Alicia are the best!
BRIAN LWhen I picked up the cargo van in the back of the van had a bottle of piss in it
Tele TThe lady at the front desk was very friendly and knowledgeable. Her colleague was also very helpful in explaining my options in returning the truck at Tracy CA versus Milpitas CA. They both gave valuation guidance to get me the best deal. They were helpful in allowing us to park our car in their lot till we are done with our move. Thanks folks, keep up the good service.
Bhatt VJust keep up the good work
BAYANI GThe price that was charged to me was for 24 hours but I only used it for 7 hours. It was a but unfair for charging a whole 24 hours.
LOUISEFRANCIS LThe site manager Brandon was the best. Very courteous and professional. The truck was clean and well maintained. Overall excellent experience with checkin and checkout. Keep it up.
HARSHIT PAwesome staff. Very helpful and able to answer questions and resolve issues.
RONALD G👌good job
CAROLINA E