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Laurie SCustomer Reviews for U-Haul of Mount Laurel
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I originally reserved a truck at the U-Haul location at Speed Gas in Westmont. When I arrived, I was told they did not have a truck available, despite there being a truck on the lot. The employee contacted the owner, who ultimately said he could not assist because he was not at the location. I then contacted U-Haul customer service and waited nearly 30 minutes to speak with a representative. After an hour-long call, which extended into the time I was scheduled to have the truck, the representative was finally able to locate another truck at a much farther location. When we arrived at the new location, the truck I was assigned had a smashed driver-side mirror. I have never rented from U-Haul before, and unfortunately, this experience was extremely disappointing. The service and assistance I received at the Westmont location were unacceptable, and I would not use that location again. I do want to acknowledge that the U-Haul customer service representative I spoke with was kind and professional and did his best to help. However, I am disappointed that there did not appear to be a better solution or accommodation for a situation like this. I reserved the truck I needed at the location most convenient for me with plenty of advance notice. I lost significant time, had to travel much farther, and incurred additional costs. I believe some form of credit or compensation should have been offered for the inconvenience and additional expenses caused by this last-minute change.
Elizabeth GHappy with my overall experience
ronald rtruck broke down an hour into rental and was told “its not my problem you need to figure it out” by a worker. was given truck on E as well. key kept getting stuck in ignition. will NEVER rent with this location again
alyssa aHonestly, for the size of the facility, there could have been a little more help at the front counter. The check in wait was a little long as there was only (1) person at the counter. Another did come in after I was waiting about 15 min's or so which helped. Counter was pleasant, informative and made sure all was well after I reached the counter.
terry mIt was too far from my house, but they’re the only people that had the trailer that I had scheduled to take that wasn’t ready in Toms River, NJ
kenny sThe associated who help me (Henry) was very helpful through the whole process. Thank you
Nicholas RCustomer service was excellent!
Theresa TI would recommend that all rentals should be full of gas at every time a customer has to bring it back.
TARIK SFast Pick Up and Drop Off Service, Polite Service with a Very Clean Vehicle. Highly Recommend
Steven AEverything was fine for me. I've used this location before and have recommended to others.
Dana TCompletely satisfied with my rental experience at Mt. Laurel U-H. Quick in/out, vehicle was ready to go, personal were competent and knowledgeable. Don’t change a thing!
Jeffrey VThere were plenty of staff members at the front desk, yet none of them took me to the truck to show me anything specific. And nobody mentioned anything to me about checking in with the license plate number prior to leaving the parking lot. It’s like everything is automated now and there’s no personal interaction. Very disappointed with that process. The truck itself was great.
Wendi LThe staff answered all my questions
Anthony SEmployees were great.
Paul CCheck engine light, tire pressure light and additional notifications were on the dashboard which made me nervous.
Carey WThe tire pressure light came on during my rental. Upon returning the truck, I mentioned the light and was told the tire pressure sensors went bad during a recent heat wave but the tire pressures were checked upon every return and the pressures were good. I suggested maybe future customers should be told of the sitaution so they can be aware should the pressure sensore may not operate properly
Thomas MThese guys were easy and friendly
ROBERT Hrusty trailer isn't good advertisement. Hitch socket is worn also.
frank dI will never rent from this company ever again. What a disgrace. First, I reserved 2 Utility Dolly’s, I was told at first they may not have them, then they did have them and one was broken. If I reserve something, I expect it. Next, I rented a 20 ft truck, as I was going over the contract the employee proceeded to tell me that the truck had 1/8th of a tank of gas because the previous renter didn’t fill up the tank. I was told there was a fuel charge because it wasn’t filled up to the right amount that I had to pay; mind you there’s is a Wawa next door to this rental location they could have walked over with a gas can if they had to. So they take the money on the fuel charge and don’t fill up the gas and make the next customer deal with it. Finally, in small talk to employee said “another customer rented this truck, thankfully his flight got delayed because you guys showed up before him we wouldn’t have a truck for him”. SHAME ON YOU!!! If you would like to be ripped off, left inconvenienced, or given broken equipment this is the company for you!
Alyssa SPoor initial customer service. Member that was processing my rental was eating lunch and drinking his monster during the whole interaction. Other guy couldn’t be bothered to get his feet off the counter while there was 2 customers in the facility. Upon drop off, member another member was very quick to come out and help unhook the trailer from the truck.
Brendon HStaff were helpful and the truck was almost new! Thank you!
Karl DVery smooth pick up and drop off great truck and very nice employees
Linda CNothing, whole experience was convenient and easy. Was able to quickly get the exact size vehicle I needed. U-Haul employees were welcoming and knowledgeable.
Jeffrey Vsuper easy experience
william bStaff was professional, friendly and helpful.
William BAlways a smooth fast experience at Mount Laurel Uhaul! I highly reccomend
ANTHONY GI am contacting you regarding a billing dispute for Contract # 78463218. I reserved a truck online for an advertised total of $22. When I arrived, the price was changed to $54. I was forced to pay this unexpected amount under duress because I had a time-sensitive pickup scheduled for furniture I already purchased.I did not authorize the added fees, and your upfront advertising was completely misleading. I am requesting a refund of $32 to reflect the original price I was promised online. If this is not resolved, I will file a formal complaint with the FTC and my state's Attorney General for deceptive pricing practices.
Gabrielle LManagement was top notch. Listened to my concerns and adjusted my rental without issue. The dolly was a life saver. Thank you Mt. Laurel U Haul
ELIZABETH BNo issues.
Edward MVery smooth process.
STEVEN TGas gauge reading did not match the contract sheet given me. Had to go back inside to inform them & show them the truck gauge. They applied a small credit on final bill for my troubles.
curt sVery happy with Uhaul customer service and 20ft truck rental was seamless, couldnt ask for more!
ANTHONY GNothing! Please don’t change anything 100% satisfied
Steve Ba dozen cameras on the lot cover ONLY U-haul assets while the customer parking in the secluded rear of the building has ZERO cameras. you might as well just say "we care about our stuff, but not yours".
robert vWell stocked, well maintained
John CThe trailer door was difficult to slide up and down. Upon arriving at our destination, a few items shifted up against the inside of the door, jamming it shut. I had to aggresively slam on the brakes multiple times to shift the cargo off the inside of the door allowing me to eventually get the door up. A drop-down ramp or double-opening door would be much easier to work with.
Peter FFast friendly service the representative had us in and out in no time.
Nicholas CNone
Edward MNo notes. Staff was very helpful and professional.
Stephen WStaff was great and friendly.
Stephen MPhone assistance and onsite service was fantastic today.
David ANoah was wonderful
Geoff PVery pleased with the service
LISA HI had a great experience! When I arrived to the store I was a little confused at first of how to get the truck I needed to drive. The worker Steve Zimmerman that was there at the time went above and beyond to help me making it a smooth process. I would highly recommend this U-Haul store for the great service I received! Thank you
MAXWELL SEveryone I dealt with was very personable and knowledgeable. They took care of me and there was no issues at all
Peter KU haul has a good an helpful experience with the company an opportunity to make reservations affordable and hassle free.
anthony HVery nice and good service
Joanne CThe gentleman who helps me onsite was very professional and got me in and out real quick. Great job.
RYAN BI was hit with so many unexpected charges. I was quoted One price, along with mileage and whatever fuel was needed and the price was over 100 more than I expected. I am extremely dissatisfied with you all and will never use it again.
delores TQuick and easy the gents are very helpful and smart
james sVery smooth transaction. Would highly recommend.
Joseph LGreat place to do business with. Very professional and wonderful staff.
taraz m