Had a reservation but had to go to three locations due to a lack of communication between the rental facilities due to unavailability of vehicles. I understand that Saturdays are a busy day, but business is business.
David GCustomer Reviews for U-Haul of Murray
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I went to pick up my 26' truck on a confirmed reservation it was not there and ready. Usually not the case. I use your company a fair amount and I was very disappointed this time!
Steven Nthey changed my a $25 cleaning fee after I had swept out the truck my self at 75 years of age, REALLY
LOUIS JTeam was super helpful. Lots of people use this location and it can get busy.
DEREK PFix knob for window roll up and down on driver side. Other then that it was good Thankyou!
Donald GThe woman who helped me with my trailer did not listen to my concern about the trailer popping off or give me any direction on how to resolve the issue.
Ashlee AAmazing staff
benjamin hThe Manager Tiffany was extremely friendly & professional! Would recommend renting from this location for all & any of your relocation options ! 5 Stars
Kalobe HEquipment was not “rest” prior to me picking up. Truck steering was off and felt dangerous to drive. Mobile return process took over an hour and charged over double what reservation was for.
Madelynn CThey all made it so quick and easy!
Dawn OGreat Help!
Kurt HOur lady agent was outstanding!
Margaret HThe mileage limit wasn’t very clear so we got charged extra even though we only drove a little bit further than from the pick up to drop off
Brock HEverything was terrific!!
Lindsey JDrove 900 miles with a 20 foot U-Haul with no cruise control. Worst experience I ever had in traveling..
kevin bCindy helped us first thing Saturday morning. Very thorough and precise with what was expected. Great representative! 🤠
Kathleen NI love u-haul And the people that work there are always competent and helpful.
Paula BThe staff was knowledgeable and hel I ful andcthe vihecal was clean.
KIRRA OThe after-hours drop-off procedures were very complicated and frustrating. Instructions were confusing, and the app is not user friendly. Another couple dropping off were frustrated as well. Took over 2 hours to get a call back.
Lizzie BThis location is my favorite it is a little cramped, but the people make this location operate so well.
Ivan RProcess to rent van was very simple and efficient
Barbara AGreat experience overall, Adriel H. has 10/10 customer service.
jillian oOn Tuesday I set up a reservation in Murray to pick up the trailer Friday 9am. On Thursday I learned it wouldn't be available until three so they arranged to let me pick one up at West Jordan at 9 AM. When I got to West Jordan at 9 AM they said they didn't have one but that the system was showing that Murray had one. So I called Murray While driving there and they said they did not have one. But by the time I was off hold and talking to them I was already there. I walked inside and then learned that they did have one.. While hooking it up they learned that the trailer had one light not working
MICHAEL FSeems to have a staffing problem, but all of the employees did a great job
Richard MVery efficient and friendly
stan mJordyn was awesome! Excellent customer service!
MARIKIT STrailer was filthy inside with a black grease everywhere..
CHELA Gxx
JON AThey unfortunately took 1 hour to get me approved for a 10' uhaul truck rental. Plus they have poor communication customer service skills and way too much money for a one way truck rental.
JOSE GStaff was awesome at this location
Michael Lmy pickup was changed 3 times before it was time to get it
Dewayne BThe U Haul team in Murray Utah were great and they are always my go to location.
Dennis Amaybe an extra counter employee....
Greg MRenting was super easy and fast. Service was friendly and helpful. I would definitely recommend and use again.
Galen HBoth ends of the rental were very good. Both people I dealt with were great.
John GThey were not helpful with anything. We were told they could hook up our car to the towing trailer and then they did not help. We were also not told any info about driving with a trailer, we had to look up everything about how to do it ourselves. We also had a tire blow out in the middle of the drive because it was over inflated. It would have been better if they were more helpful and well informed about things.
Alexis MThere seemed to be a lot of hidden charges. Renting a 10 foot truck I had it for just under 6 hours. In the beginning was quoted just under 100 dollars. However we did end up having to take two trips so had more miles than expected. Paid just under 200 dollars. People were super friendly and I needed the truck to move my stuff. It was worth it in the end.
Jeanenne DMore organized front office.
Mckenzy BVery nice ppl.
Jennifer WOnly tough part is the driveway for the return was really steep. Hard to maneuver the 26ft truck.
justin mTry to hire at least one more person to serve customers during the rental process. And please have your associates emphasize that customers should look for a pre-departure inspection link.
Brian SAbsolutely horrendous customer experience. I was lied to by multiple service reps. I was overcharged for miles not driven. I've called for help 7 times, have been told I would hear from someone within 3 days, 4 times, and have never heard from anyone. Horrible company. You don't care about your users or brand reputation. I will never use you again and be a strong advocate against your brand image. Poorly done... What you can do to improve? Care about your customer. Profits matter, customer experience matters more. Pick what you care about. My experience showed you care about profits, scamming customers, and ensuring a poor experience. You are nothing without your customers, remember that...
Luke EJordan, Joey, and Dylan were all so helpful!!!!!
rachel bStaff was excellent upon returning the vehicle.
Nolan AEverything actually went pretty well, especially the check-in...but the wait to get the equipment was VERY long. For a Saturday you would think there would be more staff there - I had an appointment at 11:30am, arrived at about 11:32 - and didn't get to talk to anyone until 11:50. 20 minutes in line doing nothing when I have a reservation seems excessive to me. The equipment was good, the return was especially smooth, but that wait...and unfortunately, I was expecting it (but hoping for something better) because I have had the same experience there before trying to get propane. Slow as molasses...
Michael SI had reserved a pack of 12 furniture blankets. The representative mentioned while I was checking in. He had me meet him at the trailer, I thought that while I was getting my truck he had put them in the trailer. When I got home I realized that wasnt the case. I had to call in to get them refunded and had to stop at another Uhaul location to get some. I was also not able to drop those off at the original location. So I'll have to return those at the second location again tomorrow too. Pretty inconvenient.
Cory SCheck in and check out was clunky, no one at the desk when I returned the truck, as finally just told by a busy employee to leave the truck parked with the keys still in.
Dustin ADillion and the First Lady that helped were awesome!!
rosa tThe van was almost brand new. Way better then expected and would use again in a heart beat!
Richard G