Customer Reviews for U-Haul of N Syracuse

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of N Syracuse

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Darryl L. on

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Nothing needs to be improved. My experience with this location was perfect.

London L. on

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My experience at the store is very positive. But my experience with trying to return the van after hours wasn’t good. The website would let me upload odometer and gas gauge images. I spent almost an hour trying until I called customer service, waiting more than 10 minutes on the phone to finally get help. You’re website would get a poor rating

mark S. on

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Customer did not leave a comment.

David J. on

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Great customer experience. Would use them again without hesitation.

Vicki C. on

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Customer did not leave a comment.

James O. on

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BRUCE C. on

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Everything was great, I was in and out quickly.

Steven C. on

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Cleaning vehicle inside and out .. was used tissues and napkins behind seats and out side had mud around the truck and bug spatter on hood and grill

John P. on

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Not much really. Your people are great, trucks are great, supplies are plentiful. Maybe have an occasional raffle to rebate someone's cost after the fact. Otherwise just greatness everywhere.

Jeffrey E. on

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Customer did not leave a comment.

Thomas R. on

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All staff was great, helpful and friendly

Brian S. on

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Very friendly and helpful staff. Quick and easy process. Reasonable rate.

MARGARET R. on

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Was wonderful to work with especially for a walk-in.

William H. on

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Customer did not leave a comment.

NATHAN G. on

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George C. on

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When bringing back the truck I was not satisfied with the workers attitude .

Gregory J. on

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Quick and easy it was a pleasure doing business with you

denise M. on

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Our return was easy, flawless and professional.

Carmen D. on

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Customer did not leave a comment.

Christopher B. on

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Everything was fine.

Gary H. on

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Eugene K. on

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Don’t charge them

Yardley B. on

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Absolutely horrible customer service! Truck was supposed to be full of gas but was about 7/8 or less and I asked about it. upon returning the truck I was called names by the employee!!!

Delbert F. on

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karl H. on

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Christine L. on

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The agent that took care of us was very pleasant and friendly

colleen G. on

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Your customer service was not clear on the truck rental even after I expressed that I was on a budget and wasn't sure if I could afford to rent a truck for moving my sofa. They did not talk about the addition charges and also charged me $4 per gallon for gas. 18 miles and I brought the gas gage back where it was originally took pictures if the gage. Very disappointed! Someone who cared about how upsetting this situation was would've worked through the charges and taken some responsibility for the mix up. I will never use this company again, especially when theres other companies out there that rent all day for less money and anxiety free.

Mercedes H. on

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nice

Steve V. on

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I made reservations for Saturday to use a 10 foot truck at 10:00. I did not leave the store until 10:50 because of slow computer system. this made me late for the items I was picking up and late for the return drop off. this also made me late for an item that i needed to pick up later in the day. The guys in the store were helpful but the computer system was way too slow.

Michael D. on

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Thank you to Michelle and Anna in scheduling

Eloise S. on

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Nothing at moment

VICTORIA S. on

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Customer did not leave a comment.

Kenneth G. on

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Carmen D. on

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Melissa P. on

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Francis R. on

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Great veh. Very happy with everything