Customer Reviews for U-Haul of N Syracuse

1649 reviews

5967 E Taft Rd   North Syracuse, NY 13212
(1/4 mile East of DMV)

(315) 458-3992

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 458-3992

5967 E Taft Rd
North Syracuse, NY 13212
(1/4 mile East of DMV)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Jean H. 
Rating:
5.0

it was perfect, desk agent was great, helpful, and quick

Alan F. 
Rating:
5.0

Joshua did a great job!

Alexander J. 
Rating:
5.0

Great service!

sarah C. 
Rating:
5.0

Customer did not leave a comment.

Eda B. 
Rating:
5.0

Customer did not leave a comment.

kevin M. 
Rating:
5.0

Customer did not leave a comment.

Eugene G. 
Rating:
5.0

All good

DAVID S. 
Rating:
1.0

I used the mobile check in and when I got the keys out of the box didn't match the truck given to me

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

lonnie C. 
Rating:
3.0

Rented a 10' truck. The box was clean and ready, but the cab of the vehicle was disgusting. Food remnants everywhere. Dirty. Pet hair was all over the seating area. Especially in the COVID world were in, the cleanliness was terrible. It was raining so they just pointed me to the truck and I had to get in and pull it out myself. It snowed during my trip but there was no brush or ice scraper in the vehicle. Couldn't have been more dissatisfied.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
4.0

Customer did not leave a comment.

Luther E. 
Rating:
3.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Mike/customer service person, was GREAT! He was very helpful with my truck rental today and made sure I understood all of the details of my rental. When I returned the truck, he again assisted me with the return process and any concerns and questions I had. I will certainly recommend this facility to friends and family. I also use this location for my propane tank refills and have been very satisfied with all of the employees there.

KIMBERLYA C. 
Rating:
4.0

Customer did not leave a comment.

Hannah R. 
Rating:
5.0

None needed, he was very pleasant . Store was very neat. He also inquired about my experience. It was near closing time and he was still engaging and very professional.

Althea C. 
Rating:
5.0

Customer did not leave a comment.

Ashley K. 
Rating:
2.0

The whole process was a mess. It took over half an hour to pick up a truck that I had reserved online and paid for.

KARIELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

I was not told I needed a user name and password to return on line. The password that I didn't know about wouldn't reset. I had a difficult time and was not able to do the in line return.

SHANNONMICHELLE R. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
4.0

Customer did not leave a comment.

Cara C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie P. 
Rating:
5.0

Customer did not leave a comment.

BRIANC L. 
Rating:
5.0

The cleanliness of the U-Haul was fine. However the breaks are very concerning as well as the alignment. It seemed a bit dangerous to drive in the conditions presented.

Cara C. 
Rating:
5.0

Customer did not leave a comment.

Melissa J. 
Rating:
4.0

Pick up was slow due to only one person on duty in the morning. I had one customer ahead of me and by the time I was being served, two more were waiting behind me.

kenneth S. 
Rating:
5.0

U-hal make moving easier!! Professional staff. Thank you.

Farid L. 
Rating:
4.0

Customer did not leave a comment.

FAVEL B. 
Rating:
3.0

Customer did not leave a comment.

FAVEL B. 
Rating:
5.0

Customer did not leave a comment.

Valery B. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Great all the way around!

Linda E. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

CHRISTA M. 
Rating:
4.0

The inside of the truck was dirty it smelled like horse manure. The matting in the back was dirty, there was hail and straw along the edges. The glass, windshield and windows were dirty as well.

Paul P. 
Rating:
4.0

Customer did not leave a comment.

Andrea G. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
2.0

Customer did not leave a comment.

NICHOLASRYAN B. 
Rating:
5.0

Customer did not leave a comment.

Pat H. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

AMY S. 
Rating:
5.0

Signed up online to location just down the road from where I live. QUICK, EASY & made my experience picking up truck pretty quick. Anytime we have needed a truck we call U-Haul. Amazing service!

Jaime S. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINAM A R. 
Rating:
3.0

My 15 foot box truck had broken locks on it so even with my key in hand I was locked out of my truck for hours, putting me WAY behind moving schedule. When I called customer service, they said, "yes that happens"................ SO FIX IT!!!! Terrible experience

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

Steph C. 
Rating:
5.0

Customer did not leave a comment.

TONIMARIE B. 
Rating:
5.0

Customer did not leave a comment.

Lorene L. 
Rating:
5.0

Customer did not leave a comment.

Guy B. 
Rating:
5.0

Nothing, never have an issue at this location

James O. 
Rating:
5.0

Customer did not leave a comment.

Dean F. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

I have rented dozens of cars and trucks before from several agencie5 minutes. Usually cars and trucks take 20-30 to sign out, he was amazing.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Todd I. 
Rating:
5.0

Customer did not leave a comment.

DAVIDSCOTT D. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Outstanding customer service, very friendly !!

william A. 
Rating:
5.0

Customer did not leave a comment.

Clayton C. 
Rating:
5.0

The manager was easy to work with and very kind. He helped us secure a van for a local trip and we were out the door in under 15 minutes. We returned the van an hour later and the return was a breeze. Will return! Thank you. 5 stars.

Adam G. 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
4.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Door was difficult to close, let staff know. Staff member was terrific, Made the process quick and easy!

Lynne P. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

ERIC S P. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

EDWARD O. 
Rating:
5.0

Not much that i could see. Staff was friendly at start and at return. Keep up the good work.

Robert G. 
Rating:
3.0

Have truck checked before going out . Truck was very dirty. Truck ran poorly and had a bad smell. On the good side it did what I needed done

SHARON E W. 
Rating:
5.0

Customer did not leave a comment.

Heath S. 
Rating:
2.0

truck not clean, overdue for service by the tag in the windshield. Truck had electrical issue. Drove back, ADVISED mean little guy named Kyle. He told me you dont need parking lights. I told him it's law you do, it's pouring rain all day. He said whatever and walked away. Man I got mad. I installed the missing fuse myself in your parking lot and left very mad. Really piss poor execution folks, I get problems happen but hell I even identified the issue!!! And I get walked away from attitude and left out in the rain-literally! Damn you Kyle!

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

JOHN EDWARD JR B. 
Rating:
5.0

Customer did not leave a comment.

BILL C P. 
Rating:
5.0

Customer did not leave a comment.

Randy D. 
Rating:
4.0

Staff was great . Understaffed location.

MIKE S. 
Rating:
4.0

I was not informed that cutting the plastic tie on the blanket bag and using them would cost extra. Otherwise, the service was good.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

joeseph P. 
Rating:
5.0

Employee was witnessed going above and beyond to assist customers

Mark A. 
Rating:
3.0

Employees were rude and uhaul was super out of alignment

Margaret R. 
Rating:
1.0

I arrived at 5:25pm to pick up my trailer. When I arrived there were 2 people in front of me....one was currently at the counter getting checked out. I waiting almost 1hr to be helped. They only had 1 person working. That person would check people out and then leave the the store and go hook people up. Each hook up took at least 20 minutes. I asked if there was an option that I could go hook everything up myself and do it online and the person that was working said no that he had to hook up everything himself. He then didn't extend my reservation have we were already an hour into it! When it was finally my turn, I asked him if they were short-staffed and he said no. He said it's normal for management to only staff 1 person at a time. I just can't believe I waited for an hour. Customer service and customer experience is so poor here. I will NEVER be back here and I encourage anyone thinking about renting here to go find a different location. I'm surprised they are still in business.

Deanna P. 
Rating:
5.0

Customer did not leave a comment.

Allison H. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM D E. 
Rating:
3.0

During this time of pandemic, I approached the front door to the store looking to find a sign requiring customers to wear a face mask while inside the store. There wasn't one. Once inside, I noticed that the one employee in the store was not wearing a mask, nor was one visible anywhere near him. Standing at the counter were two male customers, one wearing a mask, one was not. On the day prior I was tested for Covid 19 as a preliminary precaution to a major upcoming surgery I'm having within 4 days of my visit to this U-Haul store. As my result came back negative, I was cautioned by the hospital to refrain from going into areas that are not protected prior to this surgery. I was mortified to see the total disregard to human health safety within this store. As the two male customers were finishing their transaction, I made it a point to stand in the furthest corner of the store away from them and the employee. I felt that this particular store's total disregard of safe practices with regard to the virus were nothing short of reckless. I will never enter this U-Haul facility again.

Timothy B. 
Rating:
5.0

Guys at the front desk were really good - quick, efficient, friendly, and helpful - I appreciated the customer service I received.

DAVID L. 
Rating:
5.0

The person that rented the truck to me was quick and accommodating. The check in was quick and saved me time. Thank you

MARK W. 
Rating:
5.0

I have used this location in the past great and prompt service

William C. 
Rating:
4.0

Nothing. This was a fine experience and would use again.

Richard B. 
Rating:
5.0

The guys were great and had me out of there quickly.

Angela L. 
Rating:
5.0

Customer did not leave a comment.

Monica D. 
Rating:
5.0

Sometimes there's no more that you can ask when it's all done right!

Louis W. 
Rating:
5.0

The employees were courteous and helpful. I can't think of any way to improve my experience.

Timothy S. 
Rating:
5.0

Nothing!! Extremely clean and well maintained facility and equipment. You don't hear this very often anymore - it truly is a pleasure doing business with this U-Haul location. It should be the gold standard all of your other U-Hauls try to emulate.

VICTOR JOHN K. 
Rating:
4.0

The truck made a horrible grinding noise the whole time we had it . We stopped to fill up the gas tank at a gas station and it would not start for several attempts of starting it . Finally it started and we we afraid to shut if off after that . Would not rent from Uhaul again . First and last time .

Kelly N. 
Rating:
5.0

Very courteous and efficient. Would highly recommend this location.

RONALD LESLIE L. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
No reviews have been submitted for this location.

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