Super friendly and effificient!
Lyndsey SCustomer Reviews for U-Haul of Natick
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I worked with Hunter to rent an auto transport, and he went above and beyond to help me with getting familiar with the trailer, and sent me a video to show me how it work without me even asking for it. He also set up the trailer and lubricated the ratchets so they would operate smoothly. Everything went to plan and the transport went smoothly. Much appreciated!
Scott LGuys there went out of their way to make the experience as good as it could be.
Mike CI regularly rent your 5 X 9 utility trailer with ramp for yard work. The problem is that leaves and sticks get stuck between the corrugated ramp metal and the back panel (outward facing) due to an inward facing flange at bottom of the back panel. Cleaning debris out from between the two is a pain in the neck. Please make this flange outward facing so debris can easily slide down between the corrugated metal and the back panel when the ramp is in the up position. I like to return your trailers broom clean. Please make this easier. Thank you.
Paul MI commend the person who checked me in the morning. He was by himself, with 8 people in line. Also, When I returned the truck, I only saw one employee. This seems like a lot of work for one person. I hope these employees are taken care of and appreciated for there hard work
Jitender M🥰 will rent again
NASHA MI reserved a couple days ahead of time and filled out the paperwork on-line. Spent 5 minutes at the counter and was on my way. This was a pick -up, drop-off, 4 hours later. All went smoothly. Cost was slightly less than the quote (fuel charge), all good. Would use them again. Only issue was the picture session I needed to do before my move. Slowed me down and it was not expected.
Richard PEquipment was dirty and the guy at the return was a jerk..
Steven Lexcellent customer service and ease of return
Patrick WExtremely friendly and helpful! Very accommodating and knowledgeable.
JASON PIt was a great experience
KONSTANTIN ZTruck was already pulled up and ready to go when I got there
steven rHelpful and timely
Stacy SVery positive experience all around.
Robert MI've rented multiple times and various trailers, each time the trailers are in good condition and robust. Highly recommend this location.
Jason OOverall a very good experience. I could not drop the trailer off as the agent requested because of the long line up of UHaul vans blocking the space the agent asked me to leave the trailer. I had to put it in a “customer” parking space. Sorry! Thanks again!
Richard MI can think of anything else. Everything was great!
Henry SVery good experience.
Xiang XAlways easy to rent a nice clean truck from this site. On site parking is also so convenient
PATRICK MThe man I worked with was quick and friendly
Steven BMake sure the vehicle safe to drive please look like vehicle is way out of alignment vehicle was pulling to the left a lot wasn’t happy but was already rented and needed to move stuff as an emergency safety is your customer priority always make sure vehicle is up to date with its maintenance thank you 🙏
LUIS PGreat customer service and knowledgeable
Edward JDave was exceptional helpful! I had never rented or drove with a trailer on the back of my truck. Dave walked me through the process and made the experience very easy. Thanks again!
Stephen MNo 2 wheel when I got there- not good
Kipp DThe online checkin system is pretty glitchy and takes a while. I'd recommend doing it all in person with an employee.
HANNAH SAlways awsome friedly service at this location!!!!
Stuart BThank you for providing a very good service.
IGOR ZPick up and return was effortless.
Martin RI want to commend both the staff at both pickup and drop off for their friendliness and customer care.
James VAlways Great Service!!!!
Stuart BGreat trailer at a very price and prifessional, expedient service!
Gary TThe person who helped me was terrific.
jayme WThe representative was uncommunicative. When he did speak he was curt and gave the impression that he disliked customers in general and his job in particular . His level of knowledge was fine but not his manner.
CLIN SWasn’t clear where to return and park truck after hours. Key drop box was easy to find
James KThe representative working there was amazing and quite helpful and friendly
NIKHIL PBest rental experience ive had.
MARK BGreat service
Eric SHaving Apple Pay makes paying easier.
Jackson MThe gentleman that helped me was knowledgeable and very friendly
RICHARD DFriendly staff and quick and helpful service. Thanks!
Eben SWas surprised at how excellent the whole experience was. I’ve already recommended this U-Haul site to others.
Earle MHunter was amazing. Super helpful and really quick.
Emily NThank you!
NADER BWas told a bundle of boxes was $11.95, I verbally approved the charge and was charged $39.53 on my credit card. Misleading sales.
Frederick IHave been a renter from the Natick location on numerous occasions and I have always treated great by the staff and the equipment is 1st rate.
DANIEL OManager in Natick helpful and professional. He was very busy taking care of a lot of people.
Frank SStupid attendant, bad with life. If the image of the company is in the employees, you will not be alive for long. The market will take care of the non-existence of U-Haul.
Eduardo SEasy in/ easy out and friendly service.
Jacob GThe pickup location was changed at the last day even though we had reserved well in advance. The hand truck we had reserved was not available and a warning light. "stabilization system maintenance required " kept lighting up.
Larry Ssuper smooth and convenient. great customer service
Eileen dThe only reason why I did not give it a 5 start review because the place was understaffed. The gentleman @ the counter is polite, professional & working his butt off. On a week where kids are moving into new apartments/dorms there should be more staff. Give the guy in Natick some help.
Robert SOnce again the staff here were professional and courteous. Returning the truck was simple, efficient and highly recommend if ever you need a U Haul product.
Christopher LFantastic and efficient service dropping off my trailer!
Kevin CWe’ve always used U-Haul for our needs They are very good people to work with and would recommend to friends and families
JOSE PEmployee was rude
Asaf Agreat customer service
STEPHEN CPick up truck was on a quarter tank of gas. It should be full in my opinion.
Michelle KThe staff are friendly and professional. Only issue was that a car was parked in the 15 minute spot in front and there was no where else to park while husband was inside.
Mark SVery convenient. Quick and plesant check-in. Parking is a little limited but it worked out :)
Debora FCustomer service was outstanding
Jim PI was willing to pay a lot of ninety to extend the lease but was told I could not. I had to rent another van, transfer the intents into that van, And return first one. Not ideal
Howard LGreat customer service
JULIO RThe attendant was amazing. I am sorry, but I didn't catch her name. But she hustled back and forth helping customers the whole time I was there. She hauled the trailer around by herself and insisted on hooking it up to make sure that it was safe. Another customer was waiting, so the that last I saw of her was her back, running to help that person.
Jeffrey DKamil worked very hard to help w/our U-Box. Even w/online prepayment, checkout still took over 1 hr. At return, he could not locate our contract in the system. After providing, we still got charged.
Lyman J | Overall ExperienceI would really appreciate someone contacting me from DistrictOr higher statue in the company there is a situation that has occurred and I feel like I am stuck because of the situation
eusida b | Overall ExperienceThe manager (guy who speaks French) was extremely helpful and very personable. It was a pleasure to interact with him. Would highly recommend.
Robert L | Overall Experience