Manager in Natick helpful and professional. He was very busy taking care of a lot of people.
Frank SCustomer Reviews for U-Haul of Natick
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stupid attendant, bad with life. If the image of the company is in the employees, you will not be alive for long. The market will take care of the non-existence of U-Haul.
Eduardo SEasy in/ easy out and friendly service.
Jacob GThe pickup location was changed at the last day even though we had reserved well in advance. The hand truck we had reserved was not available and a warning light. "stabilization system maintenance required " kept lighting up.
Larry Ssuper smooth and convenient. great customer service
Eileen dThe only reason why I did not give it a 5 start review because the place was understaffed. The gentleman @ the counter is polite, professional & working his butt off. On a week where kids are moving into new apartments/dorms there should be more staff. Give the guy in Natick some help.
Robert SOnce again the staff here were professional and courteous. Returning the truck was simple, efficient and highly recommend if ever you need a U Haul product.
Christopher LFantastic and efficient service dropping off my trailer!
Kevin CWe’ve always used U-Haul for our needs They are very good people to work with and would recommend to friends and families
JOSE PEmployee was rude
Asaf Agreat customer service
STEPHEN CPick up truck was on a quarter tank of gas. It should be full in my opinion.
Michelle KThe staff are friendly and professional. Only issue was that a car was parked in the 15 minute spot in front and there was no where else to park while husband was inside.
Mark SVery convenient. Quick and plesant check-in. Parking is a little limited but it worked out :)
Debora FCustomer service was outstanding
Jim PI was willing to pay a lot of ninety to extend the lease but was told I could not. I had to rent another van, transfer the intents into that van, And return first one. Not ideal
Howard LGreat customer service
JULIO RThe attendant was amazing. I am sorry, but I didn't catch her name. But she hustled back and forth helping customers the whole time I was there. She hauled the trailer around by herself and insisted on hooking it up to make sure that it was safe. Another customer was waiting, so the that last I saw of her was her back, running to help that person.
Jeffrey DThis is the 2nd time I've used U-Haul of Natick. It was a seamless experience. I would highly recommend using them.
JAMES HShivan (or Siobhan?) at the Natick location was super helpful and pleasant.
Judy OExtremely expensive!
Wellington BFriendly and fast, was able to do it last minute
Jeff CFriendly service, easy pick up and return, nice van.
Melissa HThe vehicle was as anticipated and worked for our needs. The highlight was the staff. They did a great job met all expectations. Hard to find good service people but they have them.
Scott WThe staff member who assisted us was very friendly, efficient, and explained everything well. She even highlighted what to pay attention to on the receipt which I thought was so nice. The truck was brand new and very clean! Would highly recommend this location.
Briana BInstall USB connections in 15 ft trucks.
STEVE REquipment is always clean, and well maintained. Pick ups and drop offs are extremely easy.
Ralph MVery good service, excellent range of equipment. Very flexible in helping me with my move- reservation changes, return time, etc. Would recommend
Eleanor JDavid was amazing, very helpful and nice. I appreciated it. Moving is stressful and he helped me.
JOANNE CStaff were very rude, no onsite parking available even though I chose this location because it said there would be
Adam SKeep up the good work. Friendly staff. Really helpful in setting up the trailer. Smooth and easy so, thank you!
DAVID JThank you costumer service excelent, price affordable equipment very clean and .
Cynthia GSibvon raised her voice, became irate and treated me with disrespect, simply because I asked for a final receipt after making a return. She said a receipt was not possible for returns or refunds, said the amount would be reflected in 3 days on my credit card account, and asked me to leave. I insisted on a receipt for the transaction (which is per MA statute). In my opinion, she just did not want to do it, maybe because it was an extra step that she was not sure how to do; she asked a coworker for help to print the receipt]. Suddenly, she was able to produce a receipt. In general, her demeanor seemed pushy, impatient, and condescending, even angry.
Samuel Kthe app didn't work for me to obtain the rental truck on my own. Not a big deal. David was so helpful and professional. I had heard that this was a good uhaul location, and I was favorably impressed with the whole process. You made my move easy, so thank you.
Jennifer MKazandra Baez Sughrue was excellent. Very knowledgeable and friendly and a pleasure to deal with.
paul fThe person (a manager?) who handled my truck pick-up in Natick, MA was quite rude. I specifically asked about the best truck drop off location in Philadelphia. She told me that there was only one location (747 W. Allegheny Ave.) as was in my contract. She made no attempt to help me find a better location. In fact, that location proved to be inconvenient for me (a 30-minute drive). Researching the U-Haul website, I found a closer one (at 1015 S. 15th Street) that was only a 10-minute drive. I spent considerable time on the phone with U-Haul to reach a dispatcher who then changed my drop off location in your system. Ultimately, I turned in the truck at the closer location, but it was not a good experience. This is the reason for my below average rating of the Natick location.
TIMOTHY CWhen I rented the uhaul truck, I was originally quoted $204 for the rental. The associate then later learned that the quote was $254, but I had already been quoted $204. The associate called corporate to see what to do and he was told that I would be credited the $50 at the return of the truck. That did not happen. I am disappointed after what I was told. I think that I should still get the credit.
CHARLES RStaff was very friendly
k bAlways a pleasure to rent from the Natick U-Haul. Usually always greeted by the same people, easy and very polite. My dog loves the attention. Always a quick in and out, never a hassle.
MICHELANGELO STo improve for the next customer, I would get the angry manager some classes on anger management. She seems to be good at her job , just seems to have a BIG CHIP ON HER SHOULDER. Something to do with authority or men, I don't know. She just had attitude and was throwing trailer tongues on the ground and said it's all done. Also , one brakes light wasnt' working on two 5x8 trailers. I had to go to Brighton to get a functioning trailer. Why they rivet the light assemblies to the aluminum body is beyond me. Just make it so the nice lady can change the bulbs herself and not have to rely on "maintenance" to fix something so simple.
WAYNE Krental retrn was easy, freindly, and very professional. Really well-run. Best experience.
james sFantastic U haul location!
SEAN CVehicle was incredibly unresponsive and dangerous. Drove horribly.
Benjamin HShavon over at Worcester road and Manny at Brookline were both very professional, very friendly and helpful. I will definitely visit these sites again because of their overall service.
JARVIS MThe parking was very tight and congested
Mary SEverybody was nice and pleasant and helpful
Mark PAll 3 of the employees working during my pick up and drop off were friendly and helpful!
Laura LVery smooth. The employee was friendly and very helpful.
Laurie GGood people, service, and location, but for the 3 times, that i visited, they were understaffed and overwhelmed.
Carlos ACustomer service was excellent. No hassle, easy pickup and delivery.
Roger NIt was a pleasure dealing with U-Haul in Natick. Customer Service is top notch!
Peter FOriginal truck broke down but staff very helpful to get me back on road
Martin MVery professional staff. Return was quick and efficient
Nathalie DI didn't actually interact with personnel. I dropped off around midnight.
Steven NThe person at the location at the time of my rental was one of the most rude people I have met in my 65 years. He was belligerent and obnoxious. He told me that I should not have used the app to pick a truck and that I should have picked a truck that was up front. I told him the truck was assigned by the system not chosen by me. He then proceeded to yell and tell me that he would cancel my reservation and wasn't going to move any trucks for me to get to the one the system assigned and he wouldn't change it to another truck. He then said that he "had to go off on me or he wouldn't be able to stand being there that day". He was equally rude to other customers in line and people were shaking their heads and talking with each other about how rude he was when he would go to the back. I've never encountered any one with as poor a sense of customer service. It didn't help that he was the only one working on a Saturday morning at the end of June so there was no option to deal with anyone other than him. U-haul should do a better job of vetting their employees and should monitor their performance. This individual should not be in ANY customer facing job! For context I have never written a poor review for any service but this was so outstandingly bad, I had to. I will never utilize this location again.
Richard RFront desk understaffed. Opened 15 minutes late. Took 40min to check in 3 people. Kept yelling at everyone about the parking situation (something about parking straight not diagonally) and threatened to close the shop after helping the second customer because he was too overwhelmed. Complained that manager was on vacation and there were not enough people working for how busy weekend was. Would not use this location again or recommend to anyone.
Michael BVery poorly set up, no parking for cars, personnel too busy to help
LISA SUnder staffed and long wait Trucks back door would not close, wire wound around the pole inside. Would not close so had to tie it shut. Truck ran roughly
Eric KGreat service. Staff was friendly and helpful. 6x12 trailer in great condition with convenient flop down door which functioned as a ramp (not all 6x12s have this)
Chris DKamil worked very hard to help w/our U-Box. Even w/online prepayment, checkout still took over 1 hr. At return, he could not locate our contract in the system. After providing, we still got charged.
Lyman J | Overall ExperienceI would really appreciate someone contacting me from DistrictOr higher statue in the company there is a situation that has occurred and I feel like I am stuck because of the situation
eusida b | Overall ExperienceThe manager (guy who speaks French) was extremely helpful and very personable. It was a pleasure to interact with him. Would highly recommend.
Robert L | Overall Experience