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Marlene CCustomer Reviews for U-Haul of Neptune Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I'd like to compliment Marion and Cedric, who work at the location where I rented the truck. Good guys, good customer service! I'd highly recommend working with either one of these gentlemen.
DANIEL WUnprofessional, use of profanity in front of customers is offensive
Blake CThe only issue we really had was the ball for the trailer was the wrong size we had. The people that helped hook up the trailer did not even tell us we need a 2 inch ball. We went back and they said yea the ball you have the trailer can pop off. But on the website it said we could have that size ball but the trailer we had NEED a 2 inch so we had to go back and had them install a 2 inch ball on to my hitch.
BEN NThe entire service was outstanding. I've constantly used this location.
Cheryl DWe love our Neptune Beach Uhaul
Patty HImpossible to make U-turn into location with a trailer. Staff did not come out of office to get key or get feedback
David KThey provided fast and efficient service. Very friendly people, I’ll definitely be a repeat customer
ray SThis U-Haul site hits it out of the park every time. After registering online, I was out the door with my trailer in less than 5 minutes; drop off was even faster, no kidding. When renting I’ll always come to this location; staff are fast and professional.
MARK WFantastic staff and very efficient return process!
John SMy tire sensor light came on a lot. Looks like the sensor is bad. Other than that everything was fine.
Kent RThe truck I rented rode roughly with it feeling like the two halves of the truck were separating and contracting at various speeds. Made me feel uneasy.
GREGORY BWonderful people and very helpful and nice!
Nora HOnline pre-order could be simplified to facilitate "speeder checkout" at your stores and this would improve team member productivity. Team at this location is very helpful.
Michael CGreat people working there that day.
David RUhaul was great on both ends of the move, picking up the truck and dropping it off. I was also able to easily extend the rental for another day with no problem. The only issue I had was not with Uhaul, but the company I had help load the truck, Liftsquad. They damaged the stairs in the house and the buyer of my home is going to take the repair costs, ranging from $1,500 - $3,500, out of my escrow. I am hoping that Liftsquad is cooperative in this matter and pays for the damage instead of me having to pay for it.
William AExcellent Customer Service - Thank You!
Dara SFriendly staff. Very helpful.
Kent DVery good
Brent RGreat service
Fatih AWe love our Neptune Beach Uhaul
Patty Hi had to reschedule pickups a couple times and everything was easy and smooth, eq was in great shape and could drop off easily through the app....really impressed
Jonathan GThe gentleman working stayed to help us even though we arrived right at closing and he could have directed us to after hours drop off. That's great customer service!!!
MATTHEW BAt first they couldn't find my rental and told me I needed to take it somewhere else. They did find it however and took the trailer. They made me feel like I had done something wrong. They did unhook the trailer and I got a receipt in my email. A little more organization would help.
Roland CGreat overall experience! Employee working at pick up was great!
TIMOTHY SProfessional
ANGEL CI can not think of anything that would make it better. Well unless I received a free rental. 🤣🤣. Thank you.
ELIZABETH Kthe staff was profession, polite, friendly and on time The equipment was clean and functional. I would recommend the particular UHaul location to friends and family.
CHARLES PIncredibly fast service on pick up and drop off.
SCOTT FNothing, our return was easy as pie
SCOTT HA professional customer focused team at U-Haul of Neptune Beach, FL. Thank you.
ROBERT TThe two owners went out of their way to identify the best solution for me and help solve the logistic issues. A truly top notch team for which I can only extend the very highest recommendation.
WOLF SThey didn’t update the drop off location and didn’t provide the utility dolly I ordered….
Eugen EWhen I returned the trailer, the young man said I would get a returned email which I never received. Had to go back the next day and get one. The two gentlemen were great on me getting the email. Will do business with them again.
TERRY HGreat store
ROBERT SStaff was exceedingly courteous and professional.
Robert MAshanti was really nice and helpful.
JORDAN MNo improvement needed. Excellent service. Ron and Julissa went beyond call of service. Waited 1 hour after closing time For my son-in-law to get to Neptune Beach from Orlando. I had transmission problem with my van that had to be towed back to Orlando using your vehicle dolly. They are excellent representatives for U Haul. Thank you again for waiting.
wendell hI have had several very positive experiences with this location for truck rental. The most efficient and well stocked U-haul location I have visited. Thank you!
Scott HQuick and easy online reservation. The pickup at the Neptune Beach was great and ready when I arrived. When I dropped off after hours, simple process.
JOHNNY MU-Haul have always been on point when I rent a truck from them! No improvements needed from me
ALMIR SThe mileage was not disclosed at the signing of the contract, very disappointed another thing too. I was scammed by this location. I wanted to get a bigger truck. They said there was none available when I went to pick up the smaller 10 foot box van, they claim that still none were available however they had multiple bigger truck trucks that didn’t move all day when I returned the vehicle so I had to make three trips which caused the mileage to go up there therefore, I got scammed and I didn’t have to pay more money totally disappointed in my experience. What a scam.
JOHN HFast efficient service. Truck ran great, almost new. Paired easily with phone for GPS. Less expensive than Home Depot.
LINDA PFantastic service from beginning to end. From Jacksonville Beach Fl to Gainesville FL
Allison IThe man at the front counter was wonderful! Very pleasant and efficient !
CLAIRE SWe love our Neptune Beach store. Thank You
CHRISTOPHER OGreat local rep/manager. My truck had over 150,000 miles. New(er) equipment. Keep the manager!
DAVID MGreat service
HAYNE SAll good!
HARRY OAll was good on both pick up and drop off. Staff was friendly, efficient and proactive
MICHAEL MRich is knowledgeable and professional
GARY W