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JOHN FCustomer Reviews for U-Haul of Neptune Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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richard mI left two power drills in the cab, how do I get them back?
Jacob SI received good training on how to attach my car to the car carrier :) also received great moving advice along the way, great team, thank you !!! Also, 2150 W Sample Road in Pompano Beach where I rented the truck and the carrier, was awesome, got great customer service from a young female employee!!!!! amazing experience, thank you very much :) the truck had muddy stains inside- which I cleaned up before dropping off the truck (for the next client to enjoy), quick wipe inside would have been nice, I think they just don't gave the time..
anna cLocation was unmanned/closed even though during operating hours. However signage led me to realize I needed to do online self return
Robert SAwesome Customer Service, great guys there.
Edward SI ordered a dolly for my move and when I arrived it wasn't available and the person helping me told me to take the appliance dolly instead. I paid for that for 4 days it was ridiculous. Too heavy and the lip for the appliance made it completely useless for moving boxes. That was terrible advice. That negatively impacted my move, we had to carry everything and that was very hard on two retired people.
Judith BExcellent customer service. All staff took great care of me, my two rental trailer, and both of my vehicles.
Jeffrey RThe truck was not working correctly, the air conditioning was not working continuously, and also the check engine light was on. The truck kept losing power as I was driving, it’s been a terrible experience far as the equipment goes.
AL MI dropped off at night. The area was not very well lit to make all the pictures the app required for the 24 hour return
Joshua HGreat guys!
THOMAS FThe team at the store were friendly and helpful. All the customer support members were also great. Only issue seems to be the time of scheduling causing me to get bounced around to several locations.
Zachary ZI did not damage that truck period this location is bogus added extra claims of damage all I did was put extra miles on the truck
Alneira GVehicle was clean very low mileage as requested. I would definitely use them again
Dave BI've rented several times in the last few months from this location, really good group of folks working there.
Jeff RThis location is well run and very user friendly. Thx again
Nancy JDropoff was efficient and staff was helpful and friendly.
philip gNo issues whatsoever.
Skip OCedrick was super awesome! Very friendly and helpful, I highly recommend this location.
BRIAN MI recommend this place for convenience only since it's close to our house, not for quality.The rep who checked me in was fine and did a good job. This review is about the vehicle and the store manager sitting next to him.A tire warning light was on, blocking the mileage on the screen so we couldn't see it. Also, the store manager was eating a sandwich with onions while waiting on customers. Talking and chewing with his mouth open while being waited on is disgusting and unprofessional.Hope this helps improve the customer service here.
Patricia MThe Neptune Beach location of U-Haul is always a pleasure to do business with! On very short notice, I rented both a storage unit at a different location in town and a truck with zero issues! The next morning, I changed my mind and I requested a larger truck, again, they made it happen! I wish I could say the same about the U-Haul storage facility on Mayport Road. I had been there before and met the manager. Rich was great!! However, the female working Saturday, 6/6/26. acted like she was some sort of drill sergeant! Had I met her first, I would not have rented a unit there. This was reported to the asst manager for both the Mayport and Neptune Beach facility and I feel sure it will be addressed.
Lynn MJust be sure trucks are maintained! I can understand things happening, but my experience was simply due to poor maintenance of vehicle.
MARCUS MMuy profesional
Rolando LGreat service. Quick and easy
PATRICIA Vremain courteous
herbert dManager on duty was excellent - nothing to change!
Wade SGive the guy at Neptune beach a promotion, was very busy that morning of pickup and he made it all go extremely smooth by delegating and orchestrating other pickups and drop offs. He is an asset to your company for sure.
Wesley SThe employees are low energy and have poor communication skills.
JOSHUA DOverall, the representative was pleasant and knowledgeable.
MICHAEL GEmployees were nice.
Jasmine RThe guys working there were so kind. If I need to again in the future I will definitely rent from them again.
MICHELLE ECheaper rates
Maurice SGreat experience, excellent customer service!
Richard Cthank you for having a van available to me on short notice. I stressed about having the van back so quickly but as a "" I was able to complete the mission successfully. thank you
Michael MEverything was great. I couldn't figure out how to adjust the driver seat-but due to personal schedule-didnt have time to ask.
Meralie DBeing critical, the app did not work as designed and left me (the customer) with doubt and uncertainty at the beginning of the transaction. If not for William's customer service it would have been a different experience altogether
JONATHAN LI was supposed to be credited the mileage due to a customer leaving her purse in the truck I was using so I had to be inconvenienced to turn around after I was miles away to return to the uhaul location so customer could retrieve her purse. I was NOT credited the mileage. Very disappointed.
Stephanie TEasy drop-off. They asked if it was OK to email me a receipt, and so just needed the key back.
Vincent BThe gas was not at level they said it was. When I asked if I should take pictures and upload them they said no. My app was not even giving me the option. In the past even after checking in in person I still had to upload pictures. There was no place to charge a cell phone. The air conditioning and fan stopped working completely 2 hours into our 5 hour drive. But- the staff was super nice.
ANNA MFriendly staff, took the time to answer my questions so I could feel confident driving with a trailer for the first time.
Keith sFriendly and helpful staff. A great U-Haul location.
Nicholas BThis was returned to U-Haul on Randal Road in Elgin Illinois not Neptune Beach.
Sheldon DRich at the Neptune beach Florida location was Awesome. He noticed the bolt on my tow hitch was loose before attaching the 6x12 trailer and with out hesitation took the hitch into his shop, tightened the bolt and secured the cotter pin ensuring safety. Outstanding customer service!!
Mack BThe best experience....period!!!
George KToo easy, U-Haul's outstanding employees welcomed me, confirmed my reservation and took the truck. Great job. Seamless.
Christopher ANeed more help had to wait 30 minutes because there was only 1 person. Was told that I would receive a refund for a hitch once I dropped off the trailer. But that was a lie. A 35 dollars lie. Live and learn.
DALLAS Sexcellent customer service
KERSIA EAll employees were very polite and helpful.
William V