Customer Reviews for U-Haul of Neptune Beach

7,261 reviews

600 Atlantic Blvd   Neptune Beach, FL 32266
(West of 3rd St next to Publix Across Beach Diner)

(904) 249-3786

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 249-3786

600 Atlantic Blvd
Neptune Beach, FL 32266
(West of 3rd St next to Publix Across Beach Diner)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Top notch staff

Bert R. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE P. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Gordon F. 
Rating:
5.0

Customer did not leave a comment.

nichlos C. 
Rating:
5.0

Everything went smoothly and the truck was nice and clean.

Nancy F. 
Rating:
5.0

Customer did not leave a comment.

Angus D. 
Rating:
5.0

Customer did not leave a comment.

joe M. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Quincy J. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The employees were professional and courteous.

James R. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Everything was great Thank You

Andresjose D. 
Rating:
3.0

Customer did not leave a comment.

Juan G. 
Rating:
4.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Convenient, friendly, quick and easy

Martin G. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Vehicle pick up and return were effortless. The customer service was professional and friendly.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

jason M. 
Rating:
5.0

The original drop off was way too small This drop off site was big and organized

james G. 
Rating:
5.0

Customer did not leave a comment.

Thomas Q. 
Rating:
5.0

Great service!

Richard F. 
Rating:
1.0

The truck had bald tires bad breaks not comfortable I feel should be comp for this and also windows were dirty

mark S. 
Rating:
5.0

Nothing

Richard P. 
Rating:
3.0

The truck had trash in the cup holders. The employees were very friendly and helpful.

Terry P. 
Rating:
5.0

Customer did not leave a comment.

Luis B. 
Rating:
4.0

Impossible to speak with anyone at your 1800 number. Between an hour & an hour & a half. Totally unacceptable customer service. I'm questioning a toll 9046142400

Jules A. 
Rating:
5.0

Customer did not leave a comment.

Ted S. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Kene B. 
Rating:
5.0

Customer did not leave a comment.

Marly R. 
Rating:
1.0

They charged me for 3 days. I only had the uhaul for a day and a half and put the key in the drop box. Also I only went 2 miles and they charged me for 9 gallons of fuel.

robert D. 
Rating:
5.0

Tracey take very good care of the equipment. The best 👌

Victor S. 
Rating:
5.0

Always great location

charles L. 
Rating:
5.0

Always satisfied with Uhaul!!!

jaritza G. 
Rating:
5.0

Customer did not leave a comment.

Tammie V. 
Rating:
5.0

Customer did not leave a comment.

Awilda F. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
3.0

The vehicle I received had engine troubles during my move, attempting to climb hill in Tennessee I could not get the truck over 45 mph even with my foot to the floor. When the truck was parked it gave of a definite gas smell but could not locate it during the loading process. After unloading it I noticed a few drops on the ground and also on a bracket near the gas tank. During the trip the whole front end seemed to jump and bounce a lot.

Franklin T. 
Rating:
5.0

Customer did not leave a comment.

Candace P. 
Rating:
5.0

Customer did not leave a comment.

Beth L. 
Rating:
4.0

When booking the reservation, the system offered a discount to return the equipment to alternate location, and that it was 17 miles from my destination. In actuality it was 37 miles from my destination and a 50 minute drive.

Nathan M. 
Rating:
5.0

Neptune beach location made drop off easy, and staff was friendly in helping me resolve my billing issue.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

AWILDA Q. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
1.0

Customer did not leave a comment.

Donovan S. 
Rating:
3.0

Small lot for as much equipment that was there.

Anthony L. 
Rating:
3.0

Unfortunately, I was renting equipment at the end of the month. The staff at the location did their best to be quick but there were so many people trying to rent units. I was sent to (2) different locations and I had to come back 4 times to try to get my trailer. I had a 10:00am pick up but did not get the trailer till 1:30pm. Everyone was very nice and I commend their patience with other clients.

Janet W. 
Rating:
5.0

Customer did not leave a comment.

Orlando V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

stephen D. 
Rating:
5.0

great people great service

John P. 
Rating:
5.0

The guy took great care of me. In and out in less then 5 minutes.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

chase H. 
Rating:
4.0

My truck was leaking gas on my driveway of the new house, so thanks for staining that. Truck couldn't go up a hill without losing speed and shaking violently.

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

Colin P. 
Rating:
5.0

Out location here close by is always great.

Bill W. 
Rating:
5.0

Customer did not leave a comment.

Ray T. 
Rating:
5.0

Customer did not leave a comment.

Erik K. 
Rating:
5.0

Customer did not leave a comment.

tanelle S. 
Rating:
5.0

These guys are great.

Paul K. 
Rating:
4.0

Customer did not leave a comment.

Sharon P. 
Rating:
5.0

Customer did not leave a comment.

Akim M. 
Rating:
5.0

Everything was in order. When I checked. In to return the truck I forgot to tell the girl that I thought the truck dragged a little. It seemed that it used a lot more gas than usual going to the same place. I will give them a call tomorrow. Other than that everything was good. Thanks.

Elizabeth D. 
Rating:
5.0

Great service, quick and easy!

Natanael C. 
Rating:
5.0

Customer did not leave a comment.

Jude W. 
Rating:
5.0

Customer did not leave a comment.

AMy E. 
Rating:
5.0

Customer did not leave a comment.

Ted S. 
Rating:
5.0

Tracy is an exceptional asset to U-Haul. The entire experience was remarkable!

charles B. 
Rating:
5.0

Customer did not leave a comment.

Jane A. 
Rating:
4.0

Customer did not leave a comment.

Cynthia L. 
Rating:
5.0

Great people to work with. Thank You Patty Harrison

Patty H. 
Rating:
5.0

The pick up rep was quite helpful and pleasant. He was great. Everyone drove away with a smile. It's rare to encounter excellent performers these days.

Rhonda J. 
Rating:
5.0

Customer did not leave a comment.

Jess R. 
Rating:
5.0

Customer did not leave a comment.

Stepan S. 
Rating:
3.0

I had a 40 min. wait in line to pick up a reserved truck. When I returned the truck, no one came out to check out the truck, I had to go inside the store and finally was told they would email me a receipt. The truck smelled like cigarette smoke too and the windshield was dirty, but the truck and bed were clean.

Carolyn S. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Shelley B. 
Rating:
5.0

Customer did not leave a comment.

Diana G. 
Rating:
5.0

Commented manager

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Philip N. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Told me she would get back to me about a discount that I was to receive. Never heard back.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
5.0

Very friendly helpful staff

ted S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

Super friendly and helpful staff. I was able to get done what I needed and staff eased my stress and answered all my questions/concerns. I will be using this location uhaul in the future and recommend to family and friends.

Rebecca C. 
Rating:
2.0

Customer did not leave a comment.

PONG L. 
Rating:
5.0

Customer did not leave a comment.

ty M. 
Rating:
5.0

All the staff I interacted with were exceptionally courteous, friendly and very fast to process everything. It was a very pleasant experinece both on pickup and return.

ALEJANDRO L. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
3.0

See above comments. Staff was rude as well.

Erran G. 
Rating:
1.0

I have no idea what customer service skills or training the GM Tracy was provided I suggest she take a refresher course . The pickup irented was infested with roaches I sent photos and try to reach someone in management at that location every day from the second day I rented the truck no one ever got back to me oh a couple of people did tell me that they noticed the complaints on my account but no one ever offered to help her any kind of compensation any type of assistance or anything at all however I contacted corporate office explained so they can be documented as well your chat feature does not offer a corporate number because they say that they don't have one anyhow I just had a very horrible experience moving is stressful enough in its own self no one wants to take filthy nasty roaches to their new home no one and when I say infested I mean infested I spent my own money to buy a fogger and a fumigate exterminate the truck myself wasted two days of my time cleaning that up so it took me an extra two days to pack when I called to extend my rental which I did for a couple of days until I could no longer get anyone to help me I was frustrated at this point so I stopped calling and I stopped paying guess who called me after that Ms GM Tracy she needed her truck back she states she was calling me about the complaint that she noticed on my account however at this point she's going to have to go ahead and report the truck stolen never once again mentioned anything about my problem or my complaint. I should call her and talk to her about it you know what I've . I know your phone calls are recorded I know she was it was brought to her attention about the complaints I had she could have done something better than oh suggest that she report the car stolen but that was the only way I could get her attention since she wasn't answering any of my messages over the week however I will never use you all again especially that location and I will make sure that I report best nasty nasty nasty nasty infestation to every person I know in my local area

George B. 
Rating:
5.0

The truck seemed a bit rougher ride than the last time I rented the same size truck.

Marty P. 
Rating:
5.0

Guy that worked there kind of had an attitude but overall he was helpful

Gian Piero C. 
Rating:
4.0

Customer did not leave a comment.

Straaberry W. 
No reviews have been submitted for this location.

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