Customer Reviews for U-Haul of Neptune Beach

6594 reviews

600 Atlantic Blvd   Neptune Beach, FL 32266
(West of 3rd St next to Publix Across Beach Diner)

(904) 249-3786

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 249-3786

600 Atlantic Blvd
Neptune Beach, FL 32266
(West of 3rd St next to Publix Across Beach Diner)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

The whole staff especially Traci were friendly knowledgeable and accommodating.

Carolyn K. 
Rating:
5.0

Customer did not leave a comment.

RUBIN S. 
Rating:
5.0

Customer did not leave a comment.

Corbin T. 
Rating:
5.0

I'm always treated with respect and kindness! That's why I keep going back to the Neptune Beach location.

rebecks A. 
Rating:
4.0

I would have rated it higher but there were issues with the truck. The passenger door did not lock so I could not secure the cab of the truck, and despite having 3 places to plug in a cell phone charger, none of the worked,

Gwen R. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

eddie E. 
Rating:
5.0

Great service and WONDERFUL HELPFUL PEOPLE!

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Great experience

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Polly W. 
Rating:
5.0

Customer did not leave a comment.

Bryan A. 
Rating:
1.0

Charged me for a extra day when I shouldn't have been charged.

VO'SHON B. 
Rating:
5.0

Always amazing at Neptune beach!! Thanks

SAMANTHA R. 
Rating:
5.0

Customer did not leave a comment.

TERRY L. 
Rating:
5.0

Unfortunately, since I was not assigned a return Uhaul location, the first 3 locations I called, declined the return of my trailer. The Wildwood store told me if I returned the trailer the next day, they would charge me extra and then hung up. I had to drive 40 mins out of my way to return the trailer. One of the most difficult days of my life.

tom J. 
Rating:
5.0

Customer did not leave a comment.

LURAH P. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

EUGENE O. 
Rating:
4.0

Customer did not leave a comment.

DANIEL G. 
Rating:
4.0

Customer did not leave a comment.

Kyle J. 
Rating:
5.0

Customer did not leave a comment.

Dominick S. 
Rating:
5.0

Give your employee Brenn a raise or a promotion. The 17 year old kid was very impressive. Went above and beyond to troubleshoot my signal issue. It was very refreshing to see a young man know so much about what normally is just a job for other Young adults.. You can tell that he was well trained and paid attention and has taken upon himself to learn as much as possible about his job. He was able to figure out something that several adults did not!

Kirk J. 
Rating:
4.0

Not Happy. I specifically rented an auto transport for a golf cart. The lady stated that it would work just fine for a golf cart. SHE LIED.... I rented it, brought the trailer to the place where I purchased the golf cart and in NO WAY did the golf cart fit on the trailer. It did not work. I was unable to use the car Trailer. GOLF CART DO NOT FIT ON CAR TRAILERS. She did not offer any other solutions. Now I have to rent another trailer from another Uhaul dealer to get my golf cart home. Not happy with losing my money on a trailer I could not use

Manuel V. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
4.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

We didn't catch their names up front but the two ladies helping us up front were great!

Sieger H. 
Rating:
5.0

Customer did not leave a comment.

Chuck D. 
Rating:
5.0

Customer did not leave a comment.

KAREN F. 
Rating:
5.0

The staff here are so helpful! Even though a busy location, there is never a wait to get assistance. Every pick up and drop off is an in and out experience. 5 stars!!

Kathleen W. 
Rating:
5.0

Nothing. Solid people working there. Clint was friendly and very helpful

JOEL G. 
Rating:
5.0

Awesome!!

MARY M. 
Rating:
5.0

is a good place to do business

ELTON G. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINEWELD H. 
Rating:
5.0

The mobile sign up process was more difficult than expected. The secondary contact information required was very strange as I was making a move by myself so no real contact. Had to just put in a friends name and hope they pick up the call

Stephen T. 
Rating:
5.0

All is good

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Extremely helpful and competent staff! Very friendly. Highly recommend

BRIAN B. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

I have been using Uhaul many times in the past and each succeeding time the process seems to get easier.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Very organized Made picking up my equipment really easy Very good experience

Carmel C. 
Rating:
2.0

Customer did not leave a comment.

JUAN F. 
Rating:
5.0

Efficient, friendly, and great equipment ready to go!

CHRIS S. 
Rating:
5.0

Customer did not leave a comment.

JEROME M. 
Rating:
4.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

LOKESH M. 
Rating:
5.0

Truck had not been swept out before pick-up. I had to clean it before I could load it.

Heather N. 
Rating:
5.0

Customer did not leave a comment.

PAUL J. 
Rating:
5.0

Customer did not leave a comment.

Derrick C. 
Rating:
5.0

Nothing at all. You have a great staff working for you. Specially Brandon who went out of f his way to help us.

SAMIR M. 
Rating:
5.0

Fast and great customer service. Facility and equipment organize and clean.

Bienvenido A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA L. 
Rating:
5.0

Customer did not leave a comment.

Heather O. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Efficient, professional and accommodating!

Pat D. 
Rating:
5.0

Customer did not leave a comment.

COLLIN T. 
Rating:
5.0

Have more Appliance dolly's.

Sonya G. 
Rating:
5.0

Customer did not leave a comment.

H B. 
Rating:
5.0

Staff was very helpful and made the drop off fast and easy.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA T. 
Rating:
4.0

Customer did not leave a comment.

DANIEL H. 
Rating:
4.0

Nothing

RICHARD B. 
Rating:
5.0

Young man helped get our car off of the dolly and was very pleasant.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

The staff was very courteous and helpful

Alan G. 
Rating:
2.0

The person we turned the vehicle in to was female and she did not care about anything we were telling her about the vehicle. She just kept shaking her head up and down and saying that's fine that's fine and rushing us out the door

Tammy P. 
Rating:
5.0

Very friendly and professional staff.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Paul the service staff was excellent

Kevin C. 
Rating:
3.0

Customer did not leave a comment.

Lawrence R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Betsy L. 
Rating:
5.0

Customer did not leave a comment.

Gerald H. 
Rating:
5.0

Very professional staff. Always a good experience.

Ricky W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

Pete D. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Dorothy S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

DALE W. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
3.0

Ingress and egress into this facility was difficult with my first attempt in forcing me to make a loop to avoid sticking the trailer out in the road.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Chadwick L. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
3.0

Some employee's attitudes could use improvement.

douglas P. 
Rating:
5.0

Very professional and curtious made my day less stressful... Thank you David Eggleston

DAVID E. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top