Rich at the Neptune beach Florida location was Awesome. He noticed the bolt on my tow hitch was loose before attaching the 6x12 trailer and with out hesitation took the hitch into his shop, tightened the bolt and secured the cotter pin ensuring safety. Outstanding customer service!!
Mack BCustomer Reviews for U-Haul of Neptune Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The best experience....period!!!
George KToo easy, U-Haul's outstanding employees welcomed me, confirmed my reservation and took the truck. Great job. Seamless.
Christopher ANeed more help had to wait 30 minutes because there was only 1 person. Was told that I would receive a refund for a hitch once I dropped off the trailer. But that was a lie. A 35 dollars lie. Live and learn.
DALLAS Sexcellent customer service
KERSIA EAll employees were very polite and helpful.
William VI'd like to compliment Marion and Cedric, who work at the location where I rented the truck. Good guys, good customer service! I'd highly recommend working with either one of these gentlemen.
DANIEL WUnprofessional, use of profanity in front of customers is offensive
Blake CThe only issue we really had was the ball for the trailer was the wrong size we had. The people that helped hook up the trailer did not even tell us we need a 2 inch ball. We went back and they said yea the ball you have the trailer can pop off. But on the website it said we could have that size ball but the trailer we had NEED a 2 inch so we had to go back and had them install a 2 inch ball on to my hitch.
BEN NThe entire service was outstanding. I've constantly used this location.
Cheryl DWe love our Neptune Beach Uhaul
Patty HImpossible to make U-turn into location with a trailer. Staff did not come out of office to get key or get feedback
David KThey provided fast and efficient service. Very friendly people, I’ll definitely be a repeat customer
ray SThis U-Haul site hits it out of the park every time. After registering online, I was out the door with my trailer in less than 5 minutes; drop off was even faster, no kidding. When renting I’ll always come to this location; staff are fast and professional.
MARK WFantastic staff and very efficient return process!
John SMy tire sensor light came on a lot. Looks like the sensor is bad. Other than that everything was fine.
Kent RThe truck I rented rode roughly with it feeling like the two halves of the truck were separating and contracting at various speeds. Made me feel uneasy.
GREGORY BWonderful people and very helpful and nice!
Nora HOnline pre-order could be simplified to facilitate "speeder checkout" at your stores and this would improve team member productivity. Team at this location is very helpful.
Michael CGreat people working there that day.
David RUhaul was great on both ends of the move, picking up the truck and dropping it off. I was also able to easily extend the rental for another day with no problem. The only issue I had was not with Uhaul, but the company I had help load the truck, Liftsquad. They damaged the stairs in the house and the buyer of my home is going to take the repair costs, ranging from $1,500 - $3,500, out of my escrow. I am hoping that Liftsquad is cooperative in this matter and pays for the damage instead of me having to pay for it.
William AExcellent Customer Service - Thank You!
Dara SFriendly staff. Very helpful.
Kent DVery good
Brent RGreat service
Fatih AWe love our Neptune Beach Uhaul
Patty Hi had to reschedule pickups a couple times and everything was easy and smooth, eq was in great shape and could drop off easily through the app....really impressed
Jonathan GThe gentleman working stayed to help us even though we arrived right at closing and he could have directed us to after hours drop off. That's great customer service!!!
MATTHEW BAt first they couldn't find my rental and told me I needed to take it somewhere else. They did find it however and took the trailer. They made me feel like I had done something wrong. They did unhook the trailer and I got a receipt in my email. A little more organization would help.
Roland CGreat overall experience! Employee working at pick up was great!
TIMOTHY SProfessional
ANGEL CI can not think of anything that would make it better. Well unless I received a free rental. 🤣🤣. Thank you.
ELIZABETH Kthe staff was profession, polite, friendly and on time The equipment was clean and functional. I would recommend the particular UHaul location to friends and family.
CHARLES PIncredibly fast service on pick up and drop off.
SCOTT FNothing, our return was easy as pie
SCOTT HA professional customer focused team at U-Haul of Neptune Beach, FL. Thank you.
ROBERT TThe two owners went out of their way to identify the best solution for me and help solve the logistic issues. A truly top notch team for which I can only extend the very highest recommendation.
WOLF SThey didn’t update the drop off location and didn’t provide the utility dolly I ordered….
Eugen EWhen I returned the trailer, the young man said I would get a returned email which I never received. Had to go back the next day and get one. The two gentlemen were great on me getting the email. Will do business with them again.
TERRY H