Due to the website failing to recognize my confirmed order, my timeline was backed up as I had to go out for my own supplies. Upon calling in to alert the company that I may not get the truck back in time, I was kept on the phone for over an hour (pressing me for time further) and this highly unprofessional reservations supervisor threatened to call the authorities and claim the truck stolen. I was also charged for 2 days of use when I had the truck in my possession for only 11.5 hours. I am absolutely repulsed by how awful this made my highly stressful moving experience and will be looking elsewhere for future moves. I am happy to give precise details to track that supervisor down and have her held accountable for threatening me and calling me a thief. Please reach out to me. Thank you.Christian S.
Customer Reviews for U-Haul of New Brighton
New Brighton, MN 55112
(Located just North of Interstate 694)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.brett O.
Customer did not leave a comment.Laura G.
Customer did not leave a comment.Olivia S.
I rented at a quarter a tank of gas, took back a full tank. didn't get no reimbursement and yet they changed me more.Keneth N.
Customer did not leave a comment.Christopher J.
Easy, the truck was ready. Just the right size after talking with your guy when making the reservation. A good day. Return went quick too; love that when I'm exhausted.ROBERTA G.
Hm, the place is very small. No place really for parking your car if you plan to leave it. There is only 3 spots and that's it. If you can help it, get dropped off and picked up. Don't leave your car, might not be space.Hnubtshiab X.
This location is cramped, with very limited parking. The staff is great - quick, friendly, and made helpful suggestions. Don't forget the moving dolly - big help!David J.
Tanya was professional. Return was efficient. Price was reasonable. Boxes were very good quality and a great value.john F.
very good customer serviceRonald G.
The guy at the counter was awesome and made the whole check in process easy. Even helped show me how to latch on the trailer. You should give him a raise!Olivia M.
Great staff!RENAYE H.
The people were good. Your process was terrible. I will never use your company again. Trying to book a nightmare. Talking with several agents(4), Confirmation was a joke. Pickup never worked on phone. Thank God there was someone at the pick up location. Or I would have been without a truck.Joellen P.
The staff is very friendly and help you get what you need for your move.Olivia G.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Marjorie K.
Be more professional The truck stop while driving for no reason at all, took about five minutes to start backMarkeesha C.
At first I thought the whole idea of using my cell phone to check in and out was bad. But it turned out to be great. I brought the truck back early at 9:00pm and it was easy. Though I would have liked a heads up about taking pictures of the dash and inside the cab and back.Pamela O.
The staff did a great job! Will return again. In fact two more times this month. SteveSTEVEN AND B.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Shawn J.
Yes the staff person was able to listen very well and he agreed as we inspected the equipment. Despite expressing my dismay on the status of equipment, he did not choose to make any steps to rectify the situation!John W.
They were very busy, but very efficient. Have rented equipment here many times and will continue due to. Have two more rentals coming up in the near future.Steven B.
There was not enough parking for my car. I had to park off-site. When I returned, the perpendicular parking spaces where I had picked up the van were no longer available. I had to maneuver the van into a parallel parking spot. More parking is needed.James B.
Excellent Customer Service; Got all I need on time and returned the Vehicle on time safely. Thanks.Fekadu N.
Lot is way too small to maneuver rental equipment. Could barely get truck on hitch due to lot being so cramped. Line was out the door for check in. Employees were great considering this location was severely understaffed for the first of the month/a weekend. Felt bad for the workers who were getting yelled at for things outside of their control.Nickolas B.
Customer did not leave a comment.Scott P.
Very rude, opened late and reeked of booze.Courtnee F.
Everybody was nice and friendly, great customer service. They all deserve a raise, very helpful.Kari B.
I reserved a 20' truck a week in advance. We show up to get it the day we reserved it for, we then found out they did not have the truck we reserved. We then had to wait to get a truck that was smaller then the one we reserved. We were moving for the last time, into our first house and this by far ruined the experience.Matthew B.
New equipment.Loretta W.
Very quick and helpful service everyone was so friendly. Thanks!Naomi T.
Customer did not leave a comment.TRACII H.
Customer did not leave a comment.raghe A.
Customer did not leave a comment.Tom B.
Manager professionally fixed an issue we had. Would go back again!Brandon J.
The associate had his hands full due to staff calling in sick. He handled everything with ease and professionalism.Berni J.
Agent was friendly and very polite!!Michelle C.
The roll up door on the 5x8 trailer I rented dripped door lube onto my new couch. Gm of the location told me he wasn't the last one to lube it...I still have oil on my new couch thanks.Eric G.
People were great Have rented from them before Would not go anywhere elseJAMES G.
Customer did not leave a comment.Dan B.
Customer did not leave a comment.DAVID O.
The only reason I docked one star from my rating is the lack of parking at the location and that the entry point/driveway is very small and gets clogged easily from customer traffic. The individual that helped me with check out and return did a great job and was knowledgeable about the equipment, I believe his name is Roosevelt Austin (based on what I found on my receipt). I will definitely utilize this location for my rental truck needs in the future.Zena R.
Customer did not leave a comment.Tom S.
Customer did not leave a comment.Brian S.
Great customer service, will definitely return!!Emily L.
Excellent serviceScott C.
This was a better experience than I had last time. I have been going to this location for over 20 years and I was really upset the last time before this. The manager I met today was very friendly and professional. I am happy I went back.Edeth J.
Customer did not leave a comment.AMANDA D.
The staff was great, helpful and courteous.Maurice S.
Helpful staff much appreciatedPatricia M.
Customer did not leave a comment.Stephen P.
Let the customer know at the time of booking that there will be an invite from an app to complete relevant to the condition of the equipment. I heard a notification on my phone but totally spaced it until later when the link had expired.Les N.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.john K.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.Derebi A.
Customer did not leave a comment.Vctor M.
Get trucks that are better on gas..the people were nice and kindcharles J.
Customer did not leave a comment.MaryKay S.
Customer did not leave a comment.Laurel M.
A little short on parking but well run.loel B.
Windshield wipers were bad. New Brighton group was greatJames P.
Customer did not leave a comment.richard S.
The whole experience went very, very smoothly. I really appreciated that.Rebecca N.
I am being charged for the repair to your defective trailer. We needed service to safely return it. I will never do service with this company again.WENDELL C.
Customer did not leave a comment.Mingma S.
Customer did not leave a comment.David H.
Customer did not leave a comment.Anthony B.
Customer did not leave a comment.dan J.
Customer did not leave a comment.Mark B.
Moving into our first apartment was a stressful experience, but working with Adam made it easier. He was extremely helpful and accommodating. We watched him deal with multiple customers on his own, many disgruntled. He maintained an upbeat and positive attitude throughout. Adam is definitely a great asset to your team and deserves a raise!Nasiha A.
Nothing! The location is so great for us. This is our go-to place for our hauling (truck or trailer) needs.JIMMY S.
I could not have been happier with the whole process.jeff C.
I was late 1.5 hr. Call before cancel. Don't have to reenter info for walk-inDan T.
Customer did not leave a comment.Dale S.
First 10 miles free with purchase of collision insurance.mark M.
Great customer service!Tim D.
Friendly hard working people working at this location.Bobby S.
I arrived within 5 minutes of closing time so the doors were locked, and the representative I will assume was closing down registers and any extra closing actions. Which is okay, only issues is that it took me over 40min to return the vehicle, the app uhaul.com/share to return the vehicle would not allow me to log-in it would say sorry your session has expired. I attempted two different phones both via the app and website with the same result. After several attempts I finally called uhaul which took over 20min sitting on hold. Finally after the phone representative answered the phone, the representative was able to help provide guidance. Going back before the phone representative picked up. This entire time I was parked in the designated area painted for returns with the sign stating to stop here, the personal vehicle of the representative inside closing was stuck between the equipment I was dropping off and their car. Clearly the representative while closing the location seen us struggling to drop off the equipment (26ft truck) but never came out to advice or provide any guidance until they perhaps got frustrated waiting for us to leave and complete the online return process after 35 minutes to tell us to move the truck so they could get to their car, for the recorded that quick interaction was friendly and they were not rude, they said just move the car so they can pull out I say sure but the app and website are not working for me and they replied with that they will deal with it in the morning, no other guidance after that, I was still on hold with uhaul 1 (800) 468-4285 who soon after finally picked up to complete the drop off. I was charged an extra $7.30 for 17miles which is on me yet I feel it would be great of uhaul if they were to provide a credit or refund for returning their equipment with more fuel then when the user took it out with. I took the truck out with 1/4 of fuel but returned it at an actual 7/16 but it was marked reported at 3/8 which is still over 1/4. A process for when the app or website doesn't work there should be multiple cameras at the drop-off location that track the return time and quality of the equipment on return at the designated return area, perhaps a touch screen or button to take photos and directly upload them to your system along with part of the online/app process.Hugo W.
The attendant was very helpful, courteous, and friendly. I would recommend to anyone in need of their services.Mary H.
Customer service greatScott C.
We used the online check in process which turned out well. The gal who was working today was great. She made sure we had everything we had ordered and was very helpful.Jane R.
Customer did not leave a comment.kiven M.
Customer did not leave a comment.FILS N.
I was impressed with the way the U-Haul representative was able to single-handedly juggle several customers with a great attitude that made us all feel appreciated. Good problem solving skills and persistence. Rental was good value for the money.Jonathan M.
Staff was nicegary S.
Customer did not leave a comment.David M.
Customer did not leave a comment.Zachary M.
Friendly serviceTERENCE S.
Everyone was great!Amal S.
Customer did not leave a comment.Constance W.
Customer did not leave a comment.Tavoris T.
Customer did not leave a comment.Kourtney L.
Clean up around the building, not a great first impression.BRIAN W.
It was good serviceIman M.
There were two people working at this location on Sunday (2/27). Both were excellent and a pleasure to do business with.Doug H.
Customer did not leave a comment.Dennis S.
Additional Services at this Location
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