Customer Reviews for U-Haul of New Brighton

5,429 reviews

1134 Silver Lake Rd   New Brighton, MN 55112
(Located just North of Interstate 694)

(651) 633-2015

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(651) 633-2015

1134 Silver Lake Rd
New Brighton, MN 55112
(Located just North of Interstate 694)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I've had to rent trucks/vans several times in the past few months due to an in town work project. The manager at the silver lake road branch (I believe his name is Phil) in New Brighton is absolutely fantastic. Friendly, professional and never makes an error. Was an absolute pleasure doing business with him on a project where everything had to go right with the transport. Much thanks to this branch and Phil for his excellent work.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Talia A. 
Rating:
5.0

Customer did not leave a comment.

TERRI S. 
Rating:
5.0

Phillip and Adam were great. The amount of moving stuff Uhaul has is crazy convenient. But the entire point of going to this location is Philip and Adam. They really helped figure things out in a complicated and horrible move.

CHERYL R. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

The service person was very friendly. He helped get the proper size trailer after I saw the trailer I was going to get. The trailer was hooked up in short order and I was on my way. Returning the trailer was just as easy.

GREGORY H. 
Rating:
3.0

super tight getting in and out of location. not much parking. tons of snow still in lot. customer service was excellent. cleanliness of vehicle excellent.

CATHERINE S. 
Rating:
5.0

The return was very fast and efficient.

douglas M. 
Rating:
5.0

Phillip was very helpful and provided me with great information as to the rental. The checkout process was the fastest I had ever seen.

WILLIAM G. 
Rating:
5.0

The rental process was very easy and individuals that helped me at the pick up and return were both great to work with. Thank you!

Tracey S. 
Rating:
5.0

Customer did not leave a comment.

SHERYL M. 
Rating:
5.0

Customer did not leave a comment.

jordan E. 
Rating:
5.0

Customer did not leave a comment.

NUCH D. 
Rating:
5.0

Customer did not leave a comment.

Krendall F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
4.0

Was told gas level was at nearly half, got in and it was solidly on a quarter tank. Felt a bit swindled in having to pay for more gas then I used.

jillian S. 
Rating:
5.0

Customer did not leave a comment.

Tobi H. 
Rating:
5.0

Customer did not leave a comment.

Karl H. 
Rating:
5.0

Customer did not leave a comment.

VALERIE R. 
Rating:
5.0

Thanks for all your help. Weren't sure of our move and you all helped us out figuring out everything. We couldn't be happier

DAWN A. 
Rating:
3.0

We had to contact roadside assistance due to brake failure and bad wheel bearings. Transmission was also acting up half way through 900+ mile trip causing worry and anxiety over whether we would make our destination

David L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Very fast transaction picking up and dropping off. I truly appreciate such great service.

JOSEPH H. 
Rating:
5.0

I went to the original location I was scheduled for to pickup the trailer. They didn't have one. I wasn't notified of a change. It took a while for them to track down who did have a trailer and then had drive to this location. I spent about an extra hour getting a trailer.

TIMOTHY F. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline L. 
Rating:
5.0

Staff was very nice and attentive and helped out greatly. Equipment was sturdy and in good shape and held more than I expected. Very nice experience overall.

MICHAEL B. 
Rating:
5.0

Thanks for your help.

kay R. 
Rating:
5.0

Went in to rent a truck, guys upfront treated us good service.

hodan A. 
Rating:
5.0

Philip (one L) was great!😊

SUSAN F. 
Rating:
5.0

Phillip was a pleasant person to deal with. Easy, no hassle rental. Would definitely rent from here again.

LEE Y. 
Rating:
5.0

Customer did not leave a comment.

Clinton J. 
Rating:
5.0

Please have some gas in the truck. It was below E when I started the truck.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

So-Monique H. 
Rating:
5.0

Customer did not leave a comment.

HARRY R. 
Rating:
4.0

Customer did not leave a comment.

JACK M. 
Rating:
4.0

Customer did not leave a comment.

Sandra H. 
Rating:
4.0

Customer did not leave a comment.

Ryan S. 
Rating:
4.0

Service airbag light was on so I couldn't read odometer.

JANE H. 
Rating:
5.0

Guy at the counter was cool and nice

David C. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Excellent job. Came here from the Blaine uhaul location because I grew tired of Blaine Uhaul Staff literally manufacturing their own "corporate policies" which contradicted each other over and over. New Brighton location does a 100% excellent job with excellent staff

SHAKER S. 
Rating:
5.0

Very quick, exactly what was ordered and customer service was exceptional!!!!

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

KORSSO T. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

Nothing…Your staff was so polite and took care of me right away. Best staff I have encountered in a very long time. Thank you

CRAIG J. 
Rating:
4.0

Very Friendly kind staff

Gary H. 
Rating:
4.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Doug R. 
Rating:
5.0

Awesome customer service, professional personable, friendly, responsive Rockstars!!!

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

I couldn't ask for better service.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN L. 
Rating:
5.0

Customer did not leave a comment.

LORENE I. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

This guys are really good! Friendly and on top of things!

Aaron G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Always great service here

ELIZABETH H. 
Rating:
5.0

The young man that helped me Sunday morning was extremely nice and was very quick with the transaction. I definitely will recommend this location to friends. I didn't state that I would like to drop off in St. Cloud when I got the rental. I was a little disappointed when I could not do that because it was a truck that was for that location. I completely understood when he explained that to me. So that was a bummer but I understood why. Thank you

Wanda B. 
Rating:
5.0

Customer did not leave a comment.

Terrence H. 
Rating:
5.0

Fantastic!!!

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

will G. 
Rating:
5.0

I've used this location multiple times and is the only location I'll use! Have always had great service. A big thanks to their staff! 👏🏾

JONATHAN G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

jesse B. 
Rating:
5.0

Customer did not leave a comment.

NIKETA H. 
Rating:
5.0

Let's just say it was a productive day.. I'm absolutely in delight because of the lady sitting behind the counter.Greeted me very graciously and the man when I dropped off as well. Thanks guys both were awesome.

TASHI K. 
Rating:
5.0

It was such a tumultuous day and both people who helped us check in and out our trailer were professional, friendly, and knowledgeable. Highly recommend!

GREGORY S. 
Rating:
5.0

Excellent service. Very efficient. Had the adaptor we needed for hookup and the trailer I wanted for my move. Fantastic service AND price.

Wilburn P. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

JOAN G. 
Rating:
5.0

Great job. Checked in on line, was in and out and on the road with the trailer. Return went even smoother. Pleasant young men, who thanked me for my contunued business and encouraged me to come back again.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Sherry S. 
Rating:
5.0

Friendly staff and convenient central location.

Anthony S. 
Rating:
2.0

The person that quoted me the package used only the numbers for the truck. Then I had to drive 90 miles to pick up the trailer. When I drov those 90 miles, the location asked me for ANOTHER 250 for teh trailer. Communication of all contracts through text on a5 inch I-phone is BAD business for Uhaul. I would not return because of this practice.

PAUL M. 
Rating:
1.0

I had a truck reserved took my money I had a code stating it was paid my daughter had to give her card we got there no truck at all we were given a van and charged 3 times the amount on top of another charge of 58 .oo and we were charged for 2 dollies and furniture pads we never even got it made our move the worst as result were still moving and all over us not having the truck we reserved and dollies that were paid for and so needed.I'll never use that location ever again

Randi F. 
Rating:
5.0

The employee was very nice and professional. Everything was great.

Paula D. 
Rating:
5.0

I worked with the manager of this location. He was friendly, helpful, professional and efficient. I had no trouble placing and altering my reservation. My truck was clean and ready right on schedule for pick up. The return went very smoothly. Highly recommend!

Dayna F. 
Rating:
5.0

Everybody was very and helpful! Thank you!!

natan A. 
Rating:
4.0

It happened to be the end of the month when I got my rental and so it was super busy and backed up and it was back to back rentals and it took me an hour from the time I was scheduled to pick up to actually get the truck after being verified through the mobile system and after having to document all the damages that were already present I did not want to be charged for that including the cracked windshield and broken door handle and scuffs down the side otherwise the truck I didn't care about them appearance scaffold great for how busy it was and it's just felt a little rushed having to be back to back and already losing an hour of my time

Faith M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

When I showed up for my van rental, there weren't any available. The workers didn't hesitate to try and find a new solution that would put me back on the road as fast as possible. I felt very respected and enjoyed how easy the experience was.

Avery A. 
Rating:
5.0

I had an early Saturday appointment to pick up a very large trailer. They were open and ready for me! The manager helped me back up and he attached the trailer for me, thank goodness. And when I came back, the attendant unhooked the trailer for me and I just drove away. I didn't even have to get out of my car! Thank you! Great experience! The one thing that is tough, the location is not ideal regarding vehicle space. But they already know this and are working on it.

Phillip S. 
Rating:
3.0

The gas tank was not full when I picked it up but they said it was full. The gauge showed that it was close to full. I drove it 28 miles and had to add 7.5 gallons to fill it. My understanding is that the truck should get 10 miles/gallon, not 4 MPG. So, it appears that the tank was not full when I received the truck.

James B. 
Rating:
5.0

Very clean equipment, excellent service and always helpful team. thank you for a very clean truck, great equipment and great service.

MOHAMED S. 
Rating:
5.0

Customer did not leave a comment.

alan B. 
Rating:
5.0

Excellent service. Great, friendly help.

james A. 
Rating:
5.0

Everything was great

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

QUINESHA D. 
Rating:
5.0

Customer did not leave a comment.

Lindsie H. 
Rating:
4.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

We got in just before closing and the agent was courteous and respectful. I really appreciate that.

PHILIP L. 
Rating:
5.0

Staff was friendly and as efficient as possible. I think only improvement would be to tell customer where to look to identify which vehicle is theirs. I was told that my truck was in row HHH, but there were 4 vehicles back in row HHH... it took me a minute and I figured it out, but would have been nice to be told where to check on the vehicle to match unique identifiers between my contract and the vehicle itself.

DAVID S. 
Rating:
5.0

Fast and easy.

ETHAN L. 
Rating:
5.0

Customer did not leave a comment.

RAJIN R. 
Rating:
4.0

Keep going

Koffi N. 
Rating:
5.0

The staff were extremely friendly and helpful. I will definitely be back.

Jason B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Back
To Top