Customer Reviews for U-Haul of North Hollywood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of North Hollywood

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Maria R.
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Customer did not leave a comment.

Nina M.
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Customer did not leave a comment.

STEFAN P.
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EXCELLENT LOCATION. CLEAN. FAST, FRIENDLY AND PROFESSIONAL STAFF!

TIMOTHY R.
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Alex and Amy were VERY easy to work with and transparent regarding ALL charges. I do think that all Uhaul trucks, upon the opening of the rental contract should SEE the interior disinfected. Our truck inside was 'clean' but due to COVID awareness, we didn't really know if the interior of the driver's cab was disinfected with sterile wipes and disinfectant spray... Thank you !

EDGAR M.
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Very nice people very friendly

Nicholas D.
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Customer did not leave a comment.

sean S.
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Customer did not leave a comment.

Megan S.
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The attendant was helpful

BRIAN S.
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faster processing on weekends. long lines

BRIAN S.
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Customer did not leave a comment.

Marcus J.
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Customer did not leave a comment.

Kristiane P.
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The van was dirty on the outside and not super clean on the inside. The tire pressure alert also came on. Still, it was perfect for what I needed. (I really don't care about the cleanliness only the functionality.) Thank you!

Gussie M.
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Store and ground ma were filthy. Truck had a “sticky” steering wheel, and McDonalds under the passenger seat. Truck windows were very dirty and the young man who greeted me when I returned called me “man” “Bro” and “dude”... completely inappropriate.

STEFAN P.
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Great location. Fast, friendly and professional staff. Excellent experience at this location always!

Trevor Swan W.
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Customer did not leave a comment.

Eyal B.
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The actual Truck was not exist. I had to get a much longer truck instead. The battery died and I had to wait until midnight to get it replaced and return the truck which was so long and old that I couldn't even maneuver it around my location.

Michael G.
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Customer did not leave a comment.

Paulette M.
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First you can start off with customer service returning emails that's was sent over 5 days ago. My card was charged for an incorrect amount. And No one has gotten back to me regarding this.

Jacob E.
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Friendly and knowledgeable staff

BRANDON S.
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Customer did not leave a comment.

Dianna P.
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My request was a 15 foot truck. A few days before the date of pick up, a representative called to say there was none available so I had no choice but to pick up a 20 foot truck. The gas was very expensive for this truck. I was not happy with the gas mileage.

OKSANA M.
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Very good!

Kerri B.
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The service representative was very helpful

Stephen S.
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Customer did not leave a comment.

Enrique L.
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I rented a 15 ft truck and 5 x 9 trailer. My call center reservation was fine, but the local offices moved it 15 miles away. UHaul must track inventory better than it does.

ENRIQUE L.
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Yes with a caveat. Staff needs customer service training. The truck needed a tune up. The 5 x 9 trailer was not clean.

George D.
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I gptta say...the staff there at the North Hollywood U-Haul ouflet on Victory B;vd. did a great job. They were professional, courteous, and efficient under harried conditions. They were extremely busy both when I rented the Van, and also brought it back. And the vehicle was clean and well maintained, and really performed well for what I had to do.

George L.
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I was late, missed my reservation for the van. But a return at raw same time for me the van. I had it for 4 hours, did my move and got billed less than the estimate.

SVETLANA B.
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Customer did not leave a comment.

Vagan G.
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Customer did not leave a comment.

Donald B.
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Terrible service. I was told I needed a smartphone with a camera to rent a u-haul truck. That is discrimination.

christian R.
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Easy

Tammy C.
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Great staff at this location. Excellent representatives of your company. They certainly made my move less stressful. Oh...and your supplies are fantastic. Got EVERYTHING I needed for my move. Thanks again Uhaul for always coming through :-)

Stephanie B.
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While this was just a quick drop off, the staff there asked about my experience where I told her about the chain breaking. She was helpful insomuch as she told me what was the cause of the break, which was that the trailer hitch was too low to the ground and the solution would be to flip the toe hitch to give it more space so that the chains would not be hitting the ground.

Richard B.
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Customer did not leave a comment.

Rashida T.
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HORRRIBLE HORRIBLE EXPERIENCE. Very unprofessional staff, when stuck with the truck at a gas station because it wouldn't start back up upon drop off arrival, no one was available to assist, so we had to spend additional money to Uber to the U-Haul to let them know of the situation. Upon our arrival, we approached staff that were NOT following CDC guidelines of wearing a mask in the store. Other customers as well were not wearing masks, and nothing was said about it. When confronted by the staff of what my issue was, The staff rudely replied I only work here and was unwilling to help us with our situation. When requested for the manager he gave an attitude. Both employees names are listed below: Fidel Ruiz and Ruben Banegas We also found a homeless person sleeping in the back of a U-Haul truck when we were departing and nothing was clean. Felt very unsanitary!

Kevork S.
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Customer did not leave a comment.

Edwin E.
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👍

Brydon B.
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Customer did not leave a comment.

Deneen W.
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Customer did not leave a comment.

ARMEN K.
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Customer did not leave a comment.

Mary L.
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Everyone was very nice and accommodating. Only thing is, and I told the main customer service person on the 800-Uhual call center line, and the employees of this store, that the info about parking at the location is wrong. This needs to be updated on the website. You CANNOT park your car there when you rent, unless you park on the main street, which is not in a great area, and there may be restrictions on parking there (I didn't check the street signs). So you MUST have someone drop you off and pick you up if you don't want to leave your car parked on the main street (again, that might not even be legal - I never checked the signs). This is a huge piece of information to know for future customers not familiar with this location.

EDGAR M.
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Customer did not leave a comment.

Tasha F.
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thank you! all went great!

TIFFANY P.
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Customer did not leave a comment.

Sathyavakeeswara K.
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Customer did not leave a comment.

THOMAS WESLEY P.
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The cargo space of the truck upon return by the previous renter was not clean. It was loaded with manure or some farm-field soil. I had to sweep out the residues and mop the walls and floor of the compartment before I could load my cargo. This caused a significant delay to the start of my transport. Also, the tread of the passenger-side front tire was well worn on the outside shoulder of the tire. This condition caused a worry about tire-failure for the duration of the extensive miles of driving. Maybe "just-in-time" truck-sharing should include a pause for prep and inspection before a truck is dispatched again.

Omar D B.
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Employees were not properly wearing masks. Noses (and in one case his mouth) were exposed. My vehicle wasn't ready until close to 30 minutes after my reservation and I had to fight for the $50 credit (you know, the one offered online that states "Should U-Haul, through its own fault fail to meet time, place and equipment size, a $50 "Reservation Guarantee" will be paid and U-Haul will still attempt to fill the reservation"). Afterwards, I was treated as someone whom they did not want to deal with. I believe that employees of any business should make the customers feel liked, not an annoyance. Don't treat the customer poorly because of a mistake made by an employee.

JOSHUA M.
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All good.

SONGKAI H.
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The staff at this location are very nice and helpful!! They are so respectful and know what they are doing!! They made sure everything was connected securely and safely. Best staff ever!! Every single one of them!!

STEPHANIE R.
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Customer did not leave a comment.

Maureen B.
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Everyone was kind, helpful, and knowledgable. I will definitely use this location again!

JOEANNE G.
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This was the location that saved my life if it wasn't for their fast actions on calling the police when I was kidnapped 7/21/20 the police would've never known i was the person they were looking for when they found me in that condition I also appreciate the friendliness of all the workers on duty on my visits

Cheyanne L.
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Customer did not leave a comment.

Timothy L.
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Customer did not leave a comment.

ANTHONYMARTIN M.
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Customer did not leave a comment.

Thomas S.
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I really enjoy it the trucks are great and staff helpful and friendly. Very good experience please tell the staff good job from me . Thomas Simmons

edward G.
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BENEDICT C.
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I booked a truck and when I got to the location at 12:30 pm, I was told that the reservation had been canceled, because it was made for 12:30 am. I was never informed of the cancellation. Really bad!!!!

Keith H.
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Customer did not leave a comment.

Arin S.
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So professional. Awesome.

Sable R.
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Came for mobile order pickup and the employee working outside at the time moved trucks out of the way to get to the one I had because the mobile order gave me one parked in the back behind other trucks. So awesome!

Michael W.
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Customer did not leave a comment.

Karen R.
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Maybe keep the closing time to 8pm rather than 7pm other than that, it was a really great experience as the customer service were so knowledgeable and friendly and so helpful.

Xiufang C.
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Customer did not leave a comment.

LEILANI D.
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No hidden fees. Be more definite on return times.

Steven F.
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The wait time for calling in is sometimes long. I've had the best experiences at this location when there are enough staff people to help all of the customers.

Argam S.
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Fix your auto matter. Employees very rude to me. Make sure if it's clean before giving it to customer.

Elliott P.
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Customer did not leave a comment.

Armen M.
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Lower the mileage rates that's all Thank you

Patricia L.
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Customer did not leave a comment.

Farisai K.
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Customer did not leave a comment.

STEVEN B.
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Customer did not leave a comment.

Bryna G.
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Customer did not leave a comment.

Steven O.
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Very pleasant and helpful dealing with the staff

Sharon F.
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I would like to thank April. I spoke with her when I called in on Thursday the 17th. I had been given a little bit of a run around earlier in the day, but April nailed it! Her customer service was perfect. She checked back with me when she had to place me on hold, she had my account already pulled up, and she was empathetic. Not only were her soft skills on point, she got everything taken care of for me in the system and I was able to go pick up the trailer and get my son moved to college. Thank you April!!

Joanne B.
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The truck was dirty and had to be cleaned but was still dirty when I left. The truck needed service. The transmission felt like it was slipping making it hard to drive, the steering was all over the place and the mirrors would not stay adjusted to the position I set them. I could only have the truck for 6 hours but was chanted a full day rate. I'm not happy with Your location at all. The only good thing was the young man that helped me at drop off.

Sean O.
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Nothing keep up the great service

John B.
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Customer did not leave a comment.

Joselito R.
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Customer did not leave a comment.

KATHY B.
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Customer did not leave a comment.

David H.
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Sliding door of van Would not open from the outside band shut up on me for 25 minutes on the 5 freeway and only thing I get is a $10 discount

Miguel C.
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Customer did not leave a comment.

Hamlet G.
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The front desk girl who took care of us was very professional definitely will go back thanks

Lindsey S.
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Customer did not leave a comment.

Sela A.
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Great service. When I came to return they came out right away to check me out and release me.

judith M.
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Customer did not leave a comment.

Robert R.
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Customer did not leave a comment.

armando I.
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The person who helped me was very kind and attentive

Scott S.
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Returning vehicles is often a bit of a clusterf###. Too many personal vehicles and no specific lanes or process for pulling up and getting checked in. Otherwise, these guys are great.

THEODORE E.
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Customer did not leave a comment.

ALEX A.
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Good services and trucks

Kenneth F.
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Efficient operation. Good, knowledgable people.

Stefan P.
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Carolyn the manager was EXCELLENT!! Had a very pleasant experience, very professional, friendly, perfect balance of everything good. Returning the truck with another staff also pleasant. U-Haul is excellent!

Mark K.
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Ruben was fantastic!

taichiro K.
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self check in by app was useless, kept me wait for 15 min for approval, then i had to go in to get the key anyway. and back of truck had a lock which i only noticed after i drove it to my place. i tried to call them to get the combination but they did not answer so i had to drive back to get it unlocked. they discounted for the lost time and mileage but that was really inconvenient. worst experience ever.

CANNON C.
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Andreas was wonderful, very professional and helped make my Uhaul experience a joy. He quickly rented me the van and helped do the iphone inspection of it with me. He was also very knowledgeable about all the gadgets in the van and how they worked. Andreas is the epitome of what professional good customer service is all about. Thank you, Andreas!

Katherine E.
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Have the key pickup a little easier. Otherwise, great service and great truck.

Trent H.
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SLOW! What's the point of self check in?

Mason M.
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I had ordered a van for 8am. I arrived there 8am. I left there at 8:55.

No reviews have been submitted for this location.

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