Customer Reviews for U-Haul of North Hollywood

4720 reviews

11666 Victory Bl   North Hollywood, CA 91606
(Corner of Victory and Lankershim*After hours returns are limited and must b)

(818) 763-4381

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(818) 763-4381

11666 Victory Bl
North Hollywood, CA 91606
(Corner of Victory and Lankershim*After hours returns are limited and must b)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The person who checked me in was very professional and polite explaining the process to get a truck. Very good work.

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

Maribel U. 
Rating:
5.0

Very nice and fast customer service. Friendly staff

ARTUR M. 
Rating:
5.0

Customer did not leave a comment.

Claudio V. 
Rating:
3.0

Just needs more space for customers. Feel very tight inside when dealing with the agent especially at a busy location like that with many customers. Yet very friendly service.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

ARAM A. 
Rating:
5.0

Customer did not leave a comment.

Aryeh F. 
Rating:
4.0

Customer did not leave a comment.

ERWIN M. 
Rating:
5.0

The staff were great. The woman who helped me Saturday morning was wonderful, she was on her own and quickly assisted at least 6 people while I was there.

ARGEESHT M. 
Rating:
5.0

Customer did not leave a comment.

Alison W. 
Rating:
5.0

NA

Katie B. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

ALAN L. 
Rating:
5.0

It's was after hours and they were closed. The employee came out and let us know how to proceed to drop the truck off which was super nice.

Robert G. 
Rating:
5.0

Thanks to the two gents who were there for pick up and drop off.

Jaclyn L. 
Rating:
5.0

Customer did not leave a comment.

Francisco M. 
Rating:
5.0

Nice friendly and efficient people.

Emanuel D. 
Rating:
5.0

Fidel and Tucker gave great service! Will be back!

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

KHACHATUR O. 
Rating:
4.0

Friendly service,

Angela P. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin P. 
Rating:
3.0

Customer did not leave a comment.

Frank V. 
Rating:
5.0

Customer did not leave a comment.

VLADIMIR L. 
Rating:
2.0

Hire more staff

Josue R. 
Rating:
1.0

I had a terrible experience at this location customer service was very poor and the initial employee to whom I had my experience with was very unprofessional did not even bother to go out to show me the truck I was taking with me when I got home I realized they had still left a lock on the back so I had to take time out of my day and drive back to the U-Haul to get everything fixed

Jonathan B. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Absolutely nothing. Great service.

Wanda A. 
Rating:
5.0

Both young men at this location were very professional and helpful. I would recommend this location.

SUZANNE B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

NORMA G. 
Rating:
5.0

Customer did not leave a comment.

VARTAN K. 
Rating:
5.0

Customer did not leave a comment.

GERARDO P. 
Rating:
3.0

Customer did not leave a comment.

LETICIA C. 
Rating:
5.0

👍🏻

TIGRAN H. 
Rating:
5.0

Very nice and professional personnel

DANIELLE R. 
Rating:
1.0

Customer service was terrible, the guy who assisted me was incredibly rude. Truck was dirty, dusty, smelled like cigarettes, and steering wheel was sticky.

ANDREA S. 
Rating:
5.0

Customer did not leave a comment.

Stacey E. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL M. 
Rating:
5.0

Customer did not leave a comment.

Agustin M. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
3.0

Customer did not leave a comment.

Angel S. 
Rating:
3.0

Really simple and easy to use, made moving a lot less stressfull

ORION V. 
Rating:
4.0

There are a lot of men hanging around out front and one of them was yelling at customers who were trying to pull into the parking area. It was a bit confusing and it seemed like he was telling people they couldn't enter but he might have just been asking if anyone needed help moving. Not sure if the men hanging out were looking for work or just homeless but it was a bit scary. One of them was following me around while I waited for my ride. The guys that work at this location are all great and very helpful so that's why I gave the above average rating. But I did not feel very safe at this location.

SYDNEY S. 
Rating:
5.0

Customer did not leave a comment.

Maria K. 
Rating:
5.0

The customer service rep who helped me at the store was super friendly and made my transaction very easy. 🙂

Aissa L. 
Rating:
5.0

Great service, gm is always professional and friendly. Staff is quick and accomodating

Donovan L. 
Rating:
3.0

I rented a pickup truck. The vehicle worked/operated great and I was able to get the job done using it. However, the smell of the vehicle was pungent. The inside of the cabin smelled like a sweaty, wet dog that was trying to be concealed by a lavender air freshener :(

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Excellent service andy was the man did me a solid thxs he needs a raise give it to him hes a erner

JERRY P. 
Rating:
5.0

Great team

ARAM A. 
Rating:
5.0

Customer did not leave a comment.

ARAM A. 
Rating:
5.0

Customer did not leave a comment.

Donald E. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
2.0

I have been coming to this location for many years, this was the first time that I was disappointed. The staff needs more training, tgey were out of paper to hand out receipts, nor could they email me one when I first picked up the truck. Also lots of damages on several trucks that had not been marked previously. Trucks were dusty in the outside, normally they are clean in and out. Poor service this time around.

MARIBEL U. 
Rating:
5.0

Customer did not leave a comment.

Marius B. 
Rating:
4.0

The truck was not cleaned from a prior rental. The back was sticky and smelled with spilled beer and had uhaul equipment I did not rent. The cab had food remnants throughout.

ROBERT P. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Even though the location was quite small the work team was extremely supportive and helpful.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Good customer service. Very convenient.

Osmar E. 
Rating:
5.0

Customer did not leave a comment.

MARCUS B. 
Rating:
3.0

Customer did not leave a comment.

MONICA S. 
Rating:
4.0

Make sure that they get the product they reserve.

Kimberlee W. 
Rating:
5.0

Nice serveces

CARLOS A. 
Rating:
4.0

Had a very rough time retuning equipment. My original drop off was at a different location that wasn't operating. Not sure why that hasn't been updated. I dropped off my truck and my receipt wasn't given. Had to return back to store next day to make sure that it was returned. It wasn't. Thankfully the person working fixed it. I was charged for going over in miles but I left more gas in and drove more because of spots not operating.

Mario O. 
Rating:
5.0

Alex, the customer service representative that helped me, was an All Star. He was hustling not just for me, but for many other people waiting for a truck. Without him, I would not have had such a pleasurable experience.

Robb R. 
Rating:
2.0

There was an extremely long line and the customer service was not great at this dirty Location. The gentleman Alex who helped me was very nice though.

Tyler S. 
Rating:
1.0

Customer did not leave a comment.

COLTON M. 
Rating:
3.0

The website needs to match what the store has on hand. I ordered a dolly and ½ dozen moving blankets. Neither were available. It made my move more difficult not having a dolly I had reserved a week before.

Mary H. 
Rating:
4.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Ari C. 
Rating:
1.0

I was charged for pre existing damage. Been on hold more than two hours today and transferred through different customer care specialist. Was told I am going to receive a phone call to resolve the uhaul mistake, never got the call. Looking forward to being contacted ASAP to address this case.

MESROP I. 
Rating:
4.0

You dont have a parking lot for customers. Parking on the street exposes customers to a ticket, I should know, I RECIEVED ONE FOR $190 WHILE MAKING THE RESERVATION. Im very upset ! Byron Gilbert

BYRON G. 
Rating:
4.0

At this location the associates listen what I need that's a big difference compare to others locations

Ramiro G. 
Rating:
5.0

Great customers service with Alex & Adolfo Alex recommended to use the u-Haul the next available day instead of using one he found for me way farther Save me gas time & Mileage Have & will keep using North Hollywood location Thanks

Alexander S. 
Rating:
2.0

There were a lot of unemployed guys begging for work at the driveway entrance to this location. Two of them tried to jump into my U-Haul truck as I left the location. I will never use this location again.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

THOM P. 
Rating:
3.0

Customer did not leave a comment.

Richard V. 
Rating:
3.0

Rented a 26' truck. Interior was super dusty and dirty. There chips and crumbs all over the dash. I didn't check the inside of the cube until I got back to my house and when I opened it the truck was full of trash , broken glass, random parts from who know what , packing blankets strewn all over and 3 dollies that I didn't rent. Fortunately I'm honest so I didn't take the free dollies and blankets that were provided. I discovered this about 20 minutes after I left the lot and immediately called the location to let them know. But I couldn't get through to anyone after multiple attackers that evening. Also , the dash continued to read “ gas cap loose “ or something to that effect and when I returned the truck and attempted to refuel , I could not get the cap off to do so. So, overall pretty lame. Nonetheless the truck was driveable and moved my items from point A to POINT B.

David G. 
Rating:
5.0

The Uhaul employee who helped me today was friendly and helpful, which made this a much easier experience.

Jessy H. 
Rating:
5.0

Excellent your technology you are using for your business. Thank you.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

ARIC B. 
Rating:
1.0

I left something in the truck, I was not able to get anybody on the phone to confirm that my item was able to be picked up. I waited for 40 minutes on hold and then I was transferred to some national answering line. There was nothing they could do to put me in touch with the employees at the U-Haul location I rented from.

Ryan J. 
Rating:
4.0

Customer did not leave a comment.

MITCHELL R. 
Rating:
3.0

Customer did not leave a comment.

SANGCHUL B. 
Rating:
5.0

Customer did not leave a comment.

Anne F. 
Rating:
5.0

The location was extremely busy and the people there handled everything like professionals. They didn't seem too overwhelmed and were extremely courteous & helpful.

Roman H. 
Rating:
5.0

Sales guy was awesome!!!

SAMANTHA S. 
Rating:
5.0

Customer did not leave a comment.

JANINE G. 
Rating:
2.0

Better personality on U-Haul not happy at all .

Gaspar F. 
Rating:
1.0

Customer did not leave a comment.

ALEXANDER S. 
Rating:
2.0

Vehicle was very dirty on the inside. There was a lock on the back that they didn't give me the combination for.

Jeff H. 
Rating:
5.0

Great customer service very patient & went above & beyond to make sure my needs where met

MYKETA S. 
Rating:
2.0

She told me that if I brought it back with the tank the same level it was when I rented it I would get a discount. I put 15 dollars in it, mind you, I only used it for 8 miles!! She then told me that it needed to be a quarter tank full. So basically I needed to put in more gas than it was given to me with which ultimately is more than the “discount” anyways so I ended up putting gas in PLUS having to pay for it not being a quarter tank. So after not being transparent she had the nerve to be rude and dismissive about it. This is the second bad experience with uhaul, last time I was charged for a dolly which they never gave me and when I emailed about it it was completely ignored. Just like this will be. Terrible customer service.

Sarah B. 
Rating:
4.0

Pickup was fine and drop off was quick but they failed to properly check me out and then call asking where the trailer is. Had to waste 45 minutes explaining after a long hold with the branch and then a manager that it was already turned in. Trailer cost me 21 bucks but the wasted time with this was annoying and at a inconvenient since i was in mexico that morning. Im outraged about it.

Patrick A. 
Rating:
1.0

We picked up the vehicle, drove twenty miles to the store to pickup the product. There was a padalock on the box truck. We called customer service. Waited 30 minutes to talk to someone, but then for him to talk to the person at our uhaul site took another 20 minutes to get the combination of the lock! Totally unacceptable! I told them I wouldn't pay. We came to an agreement for 20 dollars of the price. I will never use uhaul again! That many minutes to talk to a person is just unacceptable. I predict uhaul will be out of business within a year, because of your present 'business' practices!

RANDALL J. 
Rating:
3.0

Customer did not leave a comment.

Edward B. 
No reviews have been submitted for this location.

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