Customer Reviews for U-Haul of North Hollywood

4669 reviews

11666 Victory Bl   North Hollywood, CA 91606
(Corner of Victory and Lankershim*After hours returns are limited and must b)

(818) 763-4381

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(818) 763-4381

11666 Victory Bl
North Hollywood, CA 91606
(Corner of Victory and Lankershim*After hours returns are limited and must b)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service andy was the man did me a solid thxs he needs a raise give it to him hes a erner

JERRY P. 
Rating:
5.0

Great team

ARAM A. 
Rating:
5.0

Customer did not leave a comment.

ARAM A. 
Rating:
5.0

Customer did not leave a comment.

Donald E. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
2.0

I have been coming to this location for many years, this was the first time that I was disappointed. The staff needs more training, tgey were out of paper to hand out receipts, nor could they email me one when I first picked up the truck. Also lots of damages on several trucks that had not been marked previously. Trucks were dusty in the outside, normally they are clean in and out. Poor service this time around.

MARIBEL U. 
Rating:
5.0

Customer did not leave a comment.

Marius B. 
Rating:
4.0

The truck was not cleaned from a prior rental. The back was sticky and smelled with spilled beer and had uhaul equipment I did not rent. The cab had food remnants throughout.

ROBERT P. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Even though the location was quite small the work team was extremely supportive and helpful.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Good customer service. Very convenient.

Osmar E. 
Rating:
5.0

Customer did not leave a comment.

MARCUS B. 
Rating:
3.0

Customer did not leave a comment.

MONICA S. 
Rating:
4.0

Make sure that they get the product they reserve.

Kimberlee W. 
Rating:
5.0

Nice serveces

CARLOS A. 
Rating:
4.0

Had a very rough time retuning equipment. My original drop off was at a different location that wasn't operating. Not sure why that hasn't been updated. I dropped off my truck and my receipt wasn't given. Had to return back to store next day to make sure that it was returned. It wasn't. Thankfully the person working fixed it. I was charged for going over in miles but I left more gas in and drove more because of spots not operating.

Mario O. 
Rating:
5.0

Alex, the customer service representative that helped me, was an All Star. He was hustling not just for me, but for many other people waiting for a truck. Without him, I would not have had such a pleasurable experience.

Robb R. 
Rating:
2.0

There was an extremely long line and the customer service was not great at this dirty Location. The gentleman Alex who helped me was very nice though.

Tyler S. 
Rating:
1.0

Customer did not leave a comment.

COLTON M. 
Rating:
3.0

The website needs to match what the store has on hand. I ordered a dolly and ½ dozen moving blankets. Neither were available. It made my move more difficult not having a dolly I had reserved a week before.

Mary H. 
Rating:
4.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Ari C. 
Rating:
1.0

I was charged for pre existing damage. Been on hold more than two hours today and transferred through different customer care specialist. Was told I am going to receive a phone call to resolve the uhaul mistake, never got the call. Looking forward to being contacted ASAP to address this case.

MESROP I. 
Rating:
4.0

You dont have a parking lot for customers. Parking on the street exposes customers to a ticket, I should know, I RECIEVED ONE FOR $190 WHILE MAKING THE RESERVATION. Im very upset ! Byron Gilbert

BYRON G. 
Rating:
4.0

At this location the associates listen what I need that's a big difference compare to others locations

Ramiro G. 
Rating:
5.0

Great customers service with Alex & Adolfo Alex recommended to use the u-Haul the next available day instead of using one he found for me way farther Save me gas time & Mileage Have & will keep using North Hollywood location Thanks

Alexander S. 
Rating:
2.0

There were a lot of unemployed guys begging for work at the driveway entrance to this location. Two of them tried to jump into my U-Haul truck as I left the location. I will never use this location again.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

THOM P. 
Rating:
3.0

Customer did not leave a comment.

Richard V. 
Rating:
3.0

Rented a 26' truck. Interior was super dusty and dirty. There chips and crumbs all over the dash. I didn't check the inside of the cube until I got back to my house and when I opened it the truck was full of trash , broken glass, random parts from who know what , packing blankets strewn all over and 3 dollies that I didn't rent. Fortunately I'm honest so I didn't take the free dollies and blankets that were provided. I discovered this about 20 minutes after I left the lot and immediately called the location to let them know. But I couldn't get through to anyone after multiple attackers that evening. Also , the dash continued to read “ gas cap loose “ or something to that effect and when I returned the truck and attempted to refuel , I could not get the cap off to do so. So, overall pretty lame. Nonetheless the truck was driveable and moved my items from point A to POINT B.

David G. 
Rating:
5.0

The Uhaul employee who helped me today was friendly and helpful, which made this a much easier experience.

Jessy H. 
Rating:
5.0

Excellent your technology you are using for your business. Thank you.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

ARIC B. 
Rating:
1.0

I left something in the truck, I was not able to get anybody on the phone to confirm that my item was able to be picked up. I waited for 40 minutes on hold and then I was transferred to some national answering line. There was nothing they could do to put me in touch with the employees at the U-Haul location I rented from.

Ryan J. 
Rating:
4.0

Customer did not leave a comment.

MITCHELL R. 
Rating:
3.0

Customer did not leave a comment.

SANGCHUL B. 
Rating:
5.0

Customer did not leave a comment.

Anne F. 
Rating:
5.0

The location was extremely busy and the people there handled everything like professionals. They didn't seem too overwhelmed and were extremely courteous & helpful.

Roman H. 
Rating:
5.0

Sales guy was awesome!!!

SAMANTHA S. 
Rating:
5.0

Customer did not leave a comment.

JANINE G. 
Rating:
2.0

Better personality on U-Haul not happy at all .

Gaspar F. 
Rating:
1.0

Customer did not leave a comment.

ALEXANDER S. 
Rating:
2.0

Vehicle was very dirty on the inside. There was a lock on the back that they didn't give me the combination for.

Jeff H. 
Rating:
5.0

Great customer service very patient & went above & beyond to make sure my needs where met

MYKETA S. 
Rating:
2.0

She told me that if I brought it back with the tank the same level it was when I rented it I would get a discount. I put 15 dollars in it, mind you, I only used it for 8 miles!! She then told me that it needed to be a quarter tank full. So basically I needed to put in more gas than it was given to me with which ultimately is more than the “discount” anyways so I ended up putting gas in PLUS having to pay for it not being a quarter tank. So after not being transparent she had the nerve to be rude and dismissive about it. This is the second bad experience with uhaul, last time I was charged for a dolly which they never gave me and when I emailed about it it was completely ignored. Just like this will be. Terrible customer service.

Sarah B. 
Rating:
4.0

Pickup was fine and drop off was quick but they failed to properly check me out and then call asking where the trailer is. Had to waste 45 minutes explaining after a long hold with the branch and then a manager that it was already turned in. Trailer cost me 21 bucks but the wasted time with this was annoying and at a inconvenient since i was in mexico that morning. Im outraged about it.

Patrick A. 
Rating:
1.0

We picked up the vehicle, drove twenty miles to the store to pickup the product. There was a padalock on the box truck. We called customer service. Waited 30 minutes to talk to someone, but then for him to talk to the person at our uhaul site took another 20 minutes to get the combination of the lock! Totally unacceptable! I told them I wouldn't pay. We came to an agreement for 20 dollars of the price. I will never use uhaul again! That many minutes to talk to a person is just unacceptable. I predict uhaul will be out of business within a year, because of your present 'business' practices!

RANDALL J. 
Rating:
3.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Keep doing what you're doing!

DAVIDALLAN B. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

JIMMY L. 
Rating:
5.0

The vehicle was dirty. But I ran great. Which is the most important thing. Customer service was great.

Robert M. 
Rating:
4.0

Very few employees are there so it takes much time to be helped.

Edgar P. 
Rating:
5.0

Customer did not leave a comment.

Emily I. 
Rating:
5.0

Always a pleasure renting equipment from this location

Arman A. 
Rating:
1.0

Horrible trucks.

Farhan B. 
Rating:
5.0

Customer did not leave a comment.

BRIANCARTER F. 
Rating:
1.0

I was toll the you guys are the best but you got resin the don't no actitud to treat peplo I rent I truc from victory and Lankershim they charge me another day just because I I don't leave the truc on the stret

JOSE G. 
Rating:
3.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY S. 
Rating:
4.0

Customer did not leave a comment.

Curtis C. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

The truck was ready as promised. Delivered clean and in good running order. It would have been nice if it had a USB port. U-Haul should consider updating its fleet to be more competitive with Ryder.

Adam L. 
Rating:
5.0

Staff was very knowledgeable about the equipment and very welcoming. I guess to improve the experience for the next customer, let them know that if they drop off after hours to do the online drop off if they have a smart phone. I nearly dropped the keys before doing it. Otherwise, flawless experience!

MICHAEL D. 
Rating:
3.0

when I went ot pick up the clerk was not wearing his mask properly and allowed other customer in without masks. When a mentioned it he complied but then worked with a very terse attitude. when i returned the van the fellow was just the opposite nice fast and curteous.

ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

VAHAN A. 
Rating:
4.0

Customer did not leave a comment.

RYAN G. 
Rating:
3.0

People are ridiculously slow like they don't care for their job

Etay Z. 
Rating:
2.0

Customer did not leave a comment.

Austin G. 
Rating:
5.0

Great customer service! I was in and out quickly and the equipment worked very well.

Jessica B. 
Rating:
5.0

The associates that work here are very friendly and fast.

Karim B. 
Rating:
2.0

There was human feces in my truck and I thought it was just dirt until the weather started to heat up and completely change the smell of the truck.

JAZMIN H. 
Rating:
4.0

Customer did not leave a comment.

JAMIE D. 
Rating:
2.0

Change U-Haul policy. I was running late to pick up my truck. I spoke to the customer service person to let him know that i was on my way, but he still told me was going to release the truck. I sent my daughter over to pick up the truck and he still told her that he released the truck and canceled the reservation. Finally, she convinced him to give her the truck. Unbelievable.

ZACHARY S. 
Rating:
4.0

Nice people at the counter. Didn't appreciate getting a truck that was on empty and smelled like cigarettes.

Susan A. 
Rating:
2.0

The truck needed severe maintenance! Horrible transmission issues. Unsafe breaks.

KRISTOPHER W. 
Rating:
3.0

There's no customer parking so it's often a dangerous crossing of Victory Blvd. or possibly having your vehicle broken into those hours you have to leave it on the street.

Daniel N. 
Rating:
5.0

It may have been my fault, but the terms on refueling were unclear to me. I believed it was covered when it wasn't. It was taken care of which was very nice by your team and I will be renting another truck soon.

Ty W. 
Rating:
3.0

Customer did not leave a comment.

Lorenzo C. 
Rating:
5.0

Great customer service. Great Managment team

Levi T. 
Rating:
4.0

They sent us out with a truck that was very dirty inside - it was a busy morning and they didn't get to check it - so they gave us a great discount when they heard about the problem. Thank you!

Pamela T. 
Rating:
5.0

very friendly and helpful

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Excellent customer service, thank you

Franklin D. 
Rating:
1.0

Had the worst experience ever. I had done reservations for a trailer turns out I had to take the dolly because they gave the trailer away to a different customer.

Miguel M. 
Rating:
5.0

Более двадцати лет пользуюсь услугами компании U-Haul и всегда сервис этой кампании на самом высоком уровне! Все автомобили всегда исправные, чистые и никогда не подводили в работе! Желаю всем сотрудникам удачи, здоровья и успехов!

Alex S. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
5.0

Aircon was not cold.... minor fix

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS D. 
Rating:
4.0

I appreciate that the location was convenient and the employees were helpful. Uhaul was very flexible on my rental as I rented for 1 day and ended up needing the truck fir 3 days. I was able to easily extend how long I had it.

Lyra R. 
Rating:
5.0

Customer did not leave a comment.

Jorge H. 
Rating:
5.0

Make sure the truck and trailer are cleaned.

MADELINE A. 
Rating:
2.0

Customer did not leave a comment.

Salvador C. 
Rating:
2.0

Make sure the truck or trucks are available!

Lester F. 
Rating:
5.0

Can't recall if you had free WiFi or not --as I didn't check at the time but if you don't have free WiFi you should!

Lucas T. 
Rating:
5.0

I didn't appreciate being charged $6 for being overly mileage allotment. I reserved the truck based on proximity to the airport, not proximity to my 1st stop, which added a few extra miles that I was unaware of

Anthony C. 
Rating:
5.0

I was there around 5:30 The girl that helped me I believe her nam was Ana She was way busy yet she was able to handle all the customers in the store. When it came down to my turn she was very polite and helpful.

Pablo M. 
Rating:
5.0

Nothing again. Came out to greet when I drove in and easy check out.

GARY L. 
Rating:
5.0

staff was great! responsive to any questions I had.

Edgar T. 
No reviews have been submitted for this location.

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