Customer Reviews for U-Haul of Northshore

1,987 reviews

13330 I 10 E   Houston, TX 77015
(Right across from the Home Depot)

(713) 453-3884

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 453-3884

13330 I 10 E
Houston, TX 77015
(Right across from the Home Depot)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Invest in more parking spaces; too congested parking; sometimes customer unable to.retrieve their rental without being.blocked in

BRYAN M. 
Rating:
5.0

Staff was SO amazing , super knowledgeable & helpful. Made my experience easy. VERY satisfied!

Kaycie C. 
Rating:
5.0

Customer did not leave a comment.

Chandra S. 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
4.0

Customer did not leave a comment.

Virgina O. 
Rating:
5.0

Customer did not leave a comment.

cecil G. 
Rating:
4.0

The customer service representative was courteous and patient. He explained and assessed my rental needs. He made the rental process less stressful and easy. Thanks , I will rent again from this store.

Kenneth G. 
Rating:
2.0

The truck was clean. The customer service was unacceptable. The person who check me out was friendly. The guy who checked me in was rude and he had a bad attitude.

Robert S. 
Rating:
1.0

Lower your rates.

Dave B. 
Rating:
5.0

Great assistance from your Representative

Cedric J. 
Rating:
5.0

Everything was great.

Gail M. 
Rating:
5.0

Buen servicio muchas Gracias

Daniel G. 
Rating:
1.0

The worst experience ever. Which cost my business to lose money. Because the website does nor full specify what is needed when rent or reserving center vehicles. Which cause delays not mention, being unable to check in online after multiple attempts. Never receiving a call back after 40+ minutes and the staff having computer issues when you enter the store front.

Venivea S. 
Rating:
5.0

Customer did not leave a comment.

Della B. 
Rating:
3.0

The employee was really bad dressed , never took eyeglasses off and was acting like he was rather drugged up or high !! Really bad customer service .

CARMEN R. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

The young lady that was there and young man were VERY HELPFUL! Great customer service!!

Eduvijen G. 
Rating:
5.0

The only thing was had sweep out and wipe up spill in floor. everything else was great.

Bryan I. 
Rating:
2.0

The same pictures you all require when turning in should be required when its picked up. Most of us don't know what to look for and when we opened the back there was trash and broken glass everywhere. A headlight was out and we hadn't noticed since we picked up in daylight and oil pressure was low. I've gotten uhauls here a while back and man has it changed. This was overlooked by employees.

Cindy P. 
Rating:
4.0

Customer did not leave a comment.

GABRIEL D. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Excellent service

Juan T. 
Rating:
5.0

Have a manual for the things you need to do before you drive the car or van I didn't pay attention that I have to take a picture of the mileage 🤔

Araceli R. 
Rating:
3.0

I never received my final receipt. When returned the guy grabbed the keys and never said a word. I know usually i drop it off and they send a receipt but that never happened. Otherwise it was good

Sharla M. 
Rating:
3.0

Customer did not leave a comment.

Andres C. 
Rating:
5.0

Not sure, have given thought but nothing comes to mind. Mgt, and techs are excellent, and always make sure all my needs and request in needs of equipment are always beyond my expectations.

Victor E. 
Rating:
5.0

Customer did not leave a comment.

Roberto S. 
Rating:
5.0

Customer did not leave a comment.

Amanda J. 
Rating:
3.0

Customer did not leave a comment.

LaTasha S. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
4.0

Staff was lacking personality but got the job done. Cramped location. I was in and out in no time.

Adrian G. 
Rating:
5.0

Keep up The excellent customer service Adrian did is exceptional manager he goes out of his way to make sure the customers are happy

Balinda S. 
Rating:
5.0

I visited to U-Haul stores before this one both were authorized dealers were not in good locations presentation was very sketchy. I made my first reservation with another location they did not have a chip reader I was going to do another location they didn't have the chip reader or the reservation that was just made For me at the previous location. Finally this location had what I needed After I was sent around to three different locations with to ours wasted. U-Haul needs to improve the standards of the authorized dealers because both of them did not look like legitimate stores and we're poorly ran.

akan E. 
Rating:
4.0

Customer did not leave a comment.

JOE B. 
Rating:
2.0

Trailer door was jammed and not checked before rental was confirmed had to settle for a smaller one till my husband came and managed to get the door unstuck so that I can use the larger one. We were not helped unloading and reconnecting the trailer. I am a frequent renter and my experience was not like normal. I always get help and this time was a disaster.

corina M. 
Rating:
5.0

Customer did not leave a comment.

JUAN P. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Suzanne W. 
Rating:
4.0

Thank you Lindsey for being resourceful with card processing. U-haul card reader failed 3 times to read my different cards. Staff was congenial and caring.

Evgeny A. 
Rating:
4.0

Customer did not leave a comment.

Judy A. 
Rating:
5.0

Nothing. .......the customer service was excellent *****

Leo J. 
Rating:
5.0

Customer did not leave a comment.

willoughby T. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
1.0

Customer did not leave a comment.

Keyarra D. 
Rating:
1.0

Customer did not leave a comment.

Alvaro A. 
Rating:
3.0

Properly maintain equipment, so customers can feel safe while using there equipment.

DSean W. 
Rating:
5.0

Please! The everything is awesome and friendly

ANDY S. 
Rating:
3.0

I would love to give this location a excellent, however the young man they had working at 7 am when I got there makes that impossible. And when I went to turn in the truck the GM was there and I told him how the young man didn't speak , he looked like he was half asleep. He clearly didn't want to be there , there was a square dolly in the floor of the door which I tripped on coming inside and I asked him did he just see me trip over it, he looked at me strange before finally saying (sorry bout that) yeah no. And when I told the GM he looked more lost than the young man did, I finally told him he needs to hire people that actually want to interact with the customers considering you guys deal with people from all walks of life. Other than that my experience was great

dorothea S. 
Rating:
5.0

Very friendly

Cristhian A. 
Rating:
4.0

Check and maintain tire pressure upon pickup.

Earl B. 
Rating:
5.0

This place is always top notch! App wasn't working, Sydney took care of it and had me checked out fast. Return was super easy as well. Price was exactly as quoted - best U-Haul location in Houston!

DAVID G. 
Rating:
4.0

Customer did not leave a comment.

Lacreia T. 
Rating:
5.0

Great service!

Melvin B. 
Rating:
5.0

Great customer service, good job guys keep up the great work.

ALONSO A. 
Rating:
5.0

Professional and friendly

JOHNNY RODRIGUEZ R. 
Rating:
5.0

The team is amazing and very prompt!

ADRIAN G. 
Rating:
5.0

More u haul employees in the office could help

Linzay R. 
Rating:
5.0

The service rep could've cleaned the truck out as he stated he was doing,

Chrystal R. 
Rating:
5.0

Customer did not leave a comment.

OCTAVIO A. 
Rating:
5.0

Customer did not leave a comment.

Jesus R. 
Rating:
3.0

Customer did not leave a comment.

RUBY A. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Customer did not leave a comment.

JEANIE B. 
Rating:
1.0

Get y'all's trucks an alignment

Jacqueline G. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN R. 
Rating:
5.0

Customer did not leave a comment.

corina M. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
1.0

The employee didn't even walk me through going over the damages already existed on the truck. I was not told that I was going to have to assess the damages by text. The process was not thoroughly explained. Upon return the employee seemed irritated to have to go outside and inspect the truck and get miles.

Margarita F. 
Rating:
4.0

Customer did not leave a comment.

ROBERTA S. 
Rating:
5.0

Customer did not leave a comment.

corina M. 
Rating:
5.0

The crew was very professional and respectful of my requests. I would highly recommend these young people to fullifill my moving requirements.

CHRIS C. 
Rating:
5.0

Give your employees a raise because of the awesome custom service I received.

JAMES B. 
Rating:
4.0

I needed a 5x9 utility trailer to haul some material and asked about a 4 hr rate that I saw on your website. I returned the trailer in 2 1/2 hrs and was told there was no 1/2 day / 4hr rate.. disappointed on rate but overall a good visit

DOUGLAS L. 
Rating:
5.0

El personal es muy atento y te atienden con mucha amabilidad . El equipo está en muy buenas condiciones y tienen buenas tarifas.

MARLA O. 
Rating:
5.0

Convenient pick up and drop off. Thanks to the efficient staff as always. Thank you

Carol Y. 
Rating:
5.0

Customer did not leave a comment.

MAKERRI J. 
Rating:
5.0

Sebastian was a total professional in helping me

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

BALDEMAR O. 
Rating:
1.0

Y'all are stealing from y'all customers I clocked in at 8 something that night I went online and get the self check-in and it gave me confirmation and everything and said thank you for checking in I dropped my keys and now y'all go paying that y'all have to check me in at 7 in the morning no I need my refund why would I pay you all $20 to check me in when I can check myself

DESTINY T. 
Rating:
5.0

Customer did not leave a comment.

MOLANDA S. 
Rating:
4.0

Customer did not leave a comment.

DEANNA B. 
Rating:
5.0

My female attendant was friendly, kind, and courteous. Her smile is infectious and this young woman deserves top pay! Do right by good employees and your company will thrive!

MICHEL P. 
Rating:
1.0

Very rude staff. I was quoted one price over the phone and charged a different price at site. Staff was very rushed and didn't take the time to go over important details about the rental. Very rude staff I would NOT recommend to anyone.

ESMERALDA G. 
Rating:
1.0

Staff was rude.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

PETE A. 
Rating:
5.0

Customer did not leave a comment.

MARCOS V. 
Rating:
5.0

Customer did not leave a comment.

Laqusha R. 
Rating:
5.0

After being redirected to two different Uhaul locations due to my reserved trailer not being returned, I finally received help from this place. The team was no-nonsense, get the job done and get on your way people, of which I respect.

Darryl A. 
Rating:
5.0

Customer did not leave a comment.

SERGIO M. 
Rating:
1.0

I have used this location before, but this time it was a sad story. My car parked at your facility was broken into and vanderlised. Unfortunately, it started raining early that morning and the car was soaked in water. Who will fix the car and who will pay for the items carted away from my trunk? More sad as the manager admitted that the facility camera doesn't travel as far which means my car was in a blind spot.

ISAAC A. 
Rating:
1.0

This entire experience was the worst I have ever had with U-Haul! Once this move is complete I will seriously consider other options in the future! It took days to get the problem resolved and even at that point I felt like I was being a pain to get U-Haul‘s problem fixed. I should've received a full refund for this entire experience!

ADAM B. 
Rating:
5.0

They helped me out today. They gave me a van instead of a box truck which worked out so much better for us. Thank you.

Rose S. 
Rating:
4.0

Customer did not leave a comment.

CHASTITY T. 
Rating:
5.0

Customer did not leave a comment.

Noe E. 
Rating:
5.0

Customer did not leave a comment.

SUSAN R. 
Rating:
3.0

With the exception of the location not having a regular dolly or furniture dolly, my experience was ok.

Lorrianne O. 
Rating:
5.0

Customer did not leave a comment.

Johnny R. 
Rating:
3.0

i HAVE EMAILED ABOUT SETTING UP A COMPANY CORPORATE ACCOUNT AND NO ONE HAS ANSWEERED. i RENT THESE TRIALER FOR COMPANY USE WITH AN amex CARD BUT THIS ON RESERVES THE TRAILER AND MY GUYS HAVE TO PAY WHEN THEY RETURN THE TRAILER.

REYES A. 
Rating:
1.0

Spend a lot of money here… Takes forever for someone to answer the phone.

DATREVION S. 
No reviews have been submitted for this location.

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