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EL HCustomer Reviews for U-Haul of Northshore
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The first 10' truck I picked up looked clean until I got home, opened the back to start loading & it was dirty with mud & leaves. I called the store to advise that either I clean the back & get a discount for the inconvenience or return to swap out another truck - either way, both were going to be an inconvenience for someone not doing their duties to ensure these trucks are ready to go.
IRMA ASweet employee
Dominoc GThe whole customer service team at this location needs to refreshed on customer interaction and sensitivity training while dealing with customers in a professional setting. Now I see after 5-6 months that the google reviews are ACCURATE. Very disappointed in the GM Sydnee Alexander and Adrian for showing unacceptable behavior to be employees of Uhaul. I’ve spoke with Uhaul and made it report on the situation.
NAPOLEON GMás personal y que hable español
JOSE TThey say that if you put in more than a quarter tank of gas, you get a discount. I didn't drive more than 15 miles, I put in $18 worth of gas, and I never received the discount.
Andy RIt was a good experience not a bad one. They were very professional and cordial. This will be my choice to do business again.
Timothy GGreat Customer Service vibed really well! It was a good day for moving!
Naomi FNicer customer service.
James WThe guy there was super professional and knowledgeable.
Felipe CN/A
Luis DGreat location
JACINTO CWe got to the entrance on Market Street three minutes before 7pm and it was chained. By the time we went around the back streets to get to the entrance facing the freeway it was a couple of minutes after seven. This little trick added a little over 50 miles to our budget. I have used this location before and timing was never an issue but this time we were rushing to return it the same and couldn't do it.
ROSA AGreat customer service would be returning to this location!
Taveon BGreat staff and truck
Beatrice BNo cash deposit
Eugene GThe check in process and the vehicle being ready for use went well. The vehicle was clean and the correct size for the task I needed it for
Gerry FSidney was amazing and very friendly. Nice to see great customer service again
Antonio RThe staff was great! Let them know they are doing a great job and hero up the great work!
Tracey BCar full dog hair smell like a dog
Shontrona BFriendly staff and quick service
Cesar GThey overcharged me
ANGEL JThey were very professional and understanding
Rosetta BBueno servicio
Adan VThe manager, Sydnee was very welcoming and helpful. 10/10 would recommend this location to anyone!
MELISSA RStaff is friendly
LOLITA OI was way over charged for the vehicle it ran very poorly the tire wouldn't even hold air and when I told the worker about it they told me that it was just the sensors.. What should of been $177.00 bothtrucks and insurance 50mil + $77.43 extra miles Total should be 253.43 Now I've already paid 165.54 Now 253.43 - 165.54 = 88.89 But your claiming I owe 152 now I'm no math wise or nothing nor am I some jack ass that math simple math just does not add up now does it.??? I will not pay more then I owe I'll close my account before I let that happen
Tiffany GI loaded all of my things into the truck for the latch not to lock so I couldn’t even move all my belongings like I intended. I had to bring the uhaul back because the door would not stayed closed this was a vey inconvenient experience for me because the store isn’t even open
JASMINE KAwesome location as usual
JILL PThe only thing you all could do at this location is teach a class to other locations on customer service Called last minute and got taken care of immediately expeditiously. Thank you for your great performance
CEDRIC EThe lady that did my rental proses is always so helpful She’ll take the time to make sure you have everything you need and gets you out of there quick
LAURO GAwesome all the employees at this location is great
JILL PHave recommended and they have rented from here. Excellent employees they make you feel like the customer. Go above and beyond.
VICTOR EIt let me book the U-Haul online for 3 hours but they said it needed to be returned at 2 because they close at 7. I told them it shouldn’t have allowed me to rent it until 8. They said if it wasn’t returned by 7 I had to pay to keep it until the morning.
LOUIS EFast and easy service
EDUARDO JNothing
JUAN GMy original reservation was for the Uhaul location at Crosby-Lynchburg, 12012 Crosby Lynchburg Rd., Crosby, TX 77532. When I arrived at my reservation time of 5:00 PM they were closed even though their hours were posted as closing at 8:00 PM. I called BOTH numbers listed with no answer. Left messages with NO CALL BACK. I had to drive an extra 45 minutes with severe weather coming in. BY the time I arrived at the Northshore location we were under a tornado watch. The FAILURE of the Uhaul location in Crosby put my safety in danger. This is UNACCEPTABLE and I will NEVER use Uhaul again and will NOT recommend them. In fact I would like to see their franchise pulled.
TERRY HAwesome people there.
VICTOR EThe service was execellent
DEBRA MSidney's service was incredible, she was very fast with everything, super cozy person. I love it my experience on this place.
JOSE SStaff was very helpful and fast made the process smooth and easy
LERON FCustomer service A+
JUAN ASorry service workers not friendly or helpful don’t care about guest at all
ALONA TNothing that I could see. Sydney was great had great customer service skills very helpful had bad experiences in the past with my storage and I said I would never use U-Haul no more . After the great experience I had with Sydney I will reconsider Unhaul.
QYNNE Sthere is nothing for you yo do as fare as improvement .everything was excellent.
FREDDIE SExcellent experience. Well-mannered personnel.
BLAS CCome outside and tell me which U-Haul I need to take instead of me wasting time and looking for the number to see which one it is! But other than that it was acceptable.
JUAN PNA
MARLON TFast and efficient!
BRUCE LGood services.
JOE OI didn’t have any issues, so I can’t recommend any specifics on improvement.
CASSANSRA WVery friendly staff.
ERICA JGreat
STEVEN SExcelente todo 10+ amabilidad profesional rápido lo recomiendo 100% y las dos mujeres que te atienden muy bien
JOEL P