Customer Reviews for U-Haul of Old Town Torrance

3,700 reviews

21707 S Western Av   Torrance, CA 90501

(310) 533-7037

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(310) 533-7037

21707 S Western Av
Torrance, CA 90501

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The pick up time is very long even with a reservation. It takes 30 minutes to 45 minutes pick up your rental with a reservation. They should have a reservation line to scan your phone and pickup your rental. The return is great if you dont have to wait in a line to talk to the agent. If so it's another 30 minutes to return the rental.

GREGORY H. 
Rating:
3.0

Agent to follow through with rental all the way through leaving the lot

ANA U. 
Rating:
1.0

Headlights on the truck were not working properly when driving at night. They don't go over with you on the terms! Over paid, should've gone to hertz & rented the same thing for cheaper!

PAUL C. 
Rating:
5.0

Fast and efficient

GORDON W. 
Rating:
1.0

The uhaul rep never asked me if I wanted the damage waiver or not, he automatically signed me up for it. He also didnt speak with a tone, I had to ask him to repeat himself three times. Upon returning of the uhaul truck, I parked the truck running at the designated area and patiently waited for a rep to come check me out as the sign stated to do, they never came out. I had to walk inside to get someone to help me. Two reps at the register, one helping a customer another on her phone. The phone rep asked if she can help me, I said yes I'm ready to check out she said ok give me a sec as she was busy on her phone. I walked back outside and waited, she finally came to check me out. This uhaul experience was ugh, Ill assume the lack of quality employees on the market may be the reason.

WILLIAM B. 
Rating:
3.0

Customer did not leave a comment.

GILBERT H. 
Rating:
5.0

Customer did not leave a comment.

LORI J. 
Rating:
5.0

Hi thank you good helping

URBAIN M. 
Rating:
5.0

Customer did not leave a comment.

VIOLA T. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Yadira S. 
Rating:
5.0

They are so friendly and quick check out. Very honest and kind

MAKI M. 
Rating:
5.0

The service at this location was an excellent representation of the entire staff working Friday! I was late and they didn't mind. They gave me a great spot since I'm partically handicapped. They explained everything to me. They bright smile eyes and upbeat tone tone really set the pace! The store was well stocked and every employee has proper PPE & wearing it properly. They laughed and worked as a team even the manager. The employees are the best representatives for the Uhaul Brand!! Lot was clean! People liked working at this location. Great energy and sincere genuine personalities!

RICKY C. 
Rating:
5.0

Thank you so much lady who worked there, forgot her name. Very pleasant person to work with! 🙂

HANIF T. 
Rating:
4.0

Customer did not leave a comment.

Jose Rafael M. 
Rating:
2.0

The man who checked me in was such a jerk. He made me go collect all my things (dolly, and go find the truck) he never went over anything with me. I usually rent from a different location in Torrance on Hawthorne Blvd.. but this one had the van available so I chose it. The “service” was horrible. Except for when I returned the van. The person who came out to help me return was very nice and professional. I probably won't rent from this location again.

KIMBERLY E. 
Rating:
5.0

Customer did not leave a comment.

MELONEY T. 
Rating:
5.0

Customer did not leave a comment.

JUNICHI K. 
Rating:
5.0

Nothing everything was great.

Veronica S. 
Rating:
5.0

Great

Hector D. 
Rating:
4.0

Friendly service!!!

HOWARD S. 
Rating:
5.0

Keep the prompt and friendly service coming!

Paul L. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO V. 
Rating:
3.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

I found everything clean and available for renting. My transaction was quick and easy.

RODOLFO Z. 
Rating:
5.0

Customer did not leave a comment.

EDWARD N. 
Rating:
3.0

The check in process took forever. The app was not working. There was a really long line. Luckily someone not behind the counter was able to help me out. The app was terrible.

WILDER D. 
Rating:
4.0

No furniture dollys were available

Benjamin H. 
Rating:
5.0

Excellent!

JOEL D. 
Rating:
5.0

Everyone was courteous, helpful and very accommodating. Great experience

Rose G. 
Rating:
5.0

Great friendly professional staff

REBECCA T. 
Rating:
2.0

So expensive

JOHNEDWARD H. 
Rating:
1.0

Rental truck battery died/dead, would not start on 3 separate times. Lost many many many hours of valuable time waiting for jump starts. And eventually had to buy $50 jumper cables..

KORY F. 
Rating:
1.0

I was charged on the app when I rented my truck, then was charged again. When I asked about this, a lady who picked up said I ordered something I never ordered and even after she said she would refund me, she kept questioning it. Very rude and annoying.

David O. 
Rating:
4.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

Much faster online check in process than the past

Thomas M. 
Rating:
5.0

Everything was great.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The manager and the entire staff was very professional with the costumers. I'm very glad to have received the courteous of service and quick response to my reservation. When need it to thank you. Keep up the good work.

Alvaro D. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
4.0

Some of the car juat park anywhere on the premisea so its hard to maneuver the truck

Oliver D. 
Rating:
5.0

Customer did not leave a comment.

IRAK G. 
Rating:
5.0

Great service and staff!

Gifford S. 
Rating:
5.0

Customer did not leave a comment.

Rachelann F. 
Rating:
4.0

Customer did not leave a comment.

Ken H. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH L. 
Rating:
2.0

1. Online reservation made, used express check in, had to wait in line with customers who didn't which doesn't save time. Should have a dedicated line for those who use express check in. 2. Only one associate was working the counter on a Saturday morning when I arrived behind 2 other customers. However, another associate showed up, but waited until there were more people in line before helping customers. 3. Gas tank looked like it was 1/2 full when we picked up, but we are told we had to fill 9/16. What the heck? An extra $8 for 1/16 of a tank? $19.95 advertised rental cost me $175! + $30 in gas to go travel less than 85 miles. 4. Associates don't explain anything! This place is awful!!!!

Steven G. 
Rating:
4.0

The location advertised 24/7 returns. However, when we tried to return the trailer (around 3:00 am) it was closed.

GAIL C. 
Rating:
5.0

Customer did not leave a comment.

YONGHAK L. 
Rating:
4.0

Customer did not leave a comment.

Jill I. 
Rating:
5.0

Customer did not leave a comment.

Ted E. 
Rating:
4.0

Please remember to include items (ex. dolly)

Jessica D. 
Rating:
5.0

anthony is an amazing employee.

ISAM A. 
Rating:
3.0

Customer did not leave a comment.

MAURICE M. 
Rating:
3.0

Truck smelled like cigarettes

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Reuben G. 
Rating:
5.0

Excellent customer service with good staff.clean equipment friendly services

ALVARO D. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE M. 
Rating:
5.0

The people was very nice and helpful.

TODD T. 
Rating:
5.0

Good job.

Mike O. 
Rating:
1.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Great employees

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

BRAD M. 
Rating:
2.0

Customer did not leave a comment.

JANITCHKA D. 
Rating:
5.0

Halley was very helpful

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

WALTER M. 
Rating:
5.0

Customer did not leave a comment.

LINDA K. 
Rating:
5.0

Kind of expensive I paid 76 dollar for few hours and miles as well 😏

MARTHA C. 
Rating:
2.0

Evidently employee face masks are optional. No one was wearing one, I will take my business elsewhere.

mark D. 
Rating:
5.0

Adriana was courteous accommodating and thorough. Asset to this location.

Ronald V. 
Rating:
4.0

Everything went A-OK

Anthony R. 
Rating:
5.0

The whole area was very nice and clean the staff were very professionals from the beginning. They were very courteous and helpful with everything. They are the best. In the area of Torrance.

alvarado M. 
Rating:
5.0

thanks

Teruo T. 
Rating:
5.0

Customer did not leave a comment.

KARTHIK M. 
Rating:
5.0

Very nice and helpful people.

Witold L. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Shoko A. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO C. 
Rating:
5.0

need to less the waiting time on phone call.

cleave L. 
Rating:
5.0

Thank you for being patient with me and great communication by write notes.

MARTHA C. 
Rating:
5.0

Be careful who you hire, some are great. Others make me feel like I should apologize for doing business where they work.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

BEATRIZ M. 
Rating:
4.0

Customer did not leave a comment.

Cesar M. 
Rating:
5.0

Customer service experience was excellent. The young lady that took my credit card for the Contract and the young man that hooked the trailer up to my van were both very professional courteous and kind. Five star rating from me

Richard S. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
4.0

Not sure why I had to have all the paperwork reentered when I took the time to enter it on the UHaul app.

RANDALL A. 
Rating:
5.0

Customer did not leave a comment.

Ian K. 
Rating:
5.0

Exceptional Customer Service

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy J. 
Rating:
4.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

NEFTALI H. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

AARON S. 
Rating:
3.0

Customer did not leave a comment.

jae hak C. 
Rating:
4.0

I would charge less for only 2 1/2 hours. The charge was too much for such a short time

NINA B. 
Rating:
3.0

There was trash inside the bed of the truck. The dolly was not strap down. I told the people at this uhaul that we did not even use it. They did not charge us, but was a headache and another thing on our to do list. I called this location several times after we picked up the truck to let them know. We were unable to get through. If we ever have to move again, we know to open the back of the truck and check before we leave.

Jessica M. 
Rating:
3.0

They charge me cleaning fee when It was already clean.

Carlos J. 
No reviews have been submitted for this location.

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