Customer Reviews for U-Haul of Old Town Torrance

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Old Town Torrance

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LaGina E. on

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Hiroyuki N. on

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Well organized. Car is Clean and good condition

Ming Yin L. on

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Carla H. on

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Customers Service was excellent

Randall B. on

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Augusto G. on

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Daniel O. on

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Ruben quoted me my mileage and my total for renting a van and asked if I want an email or printed receipt. I told him email was fine. When I receive the email receipt later the mileage he put was almost double what I actually drove. He also added the cost of gas which they did not disclose to me before hand. I was told by the gal inside when I picked up the van that I would not need to worry about gas.

Amir U. on

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Jimmie T. on

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Great to work with. Very understanding when we needed to keep the truck extra days.

John S. on

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Tyson L. on

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Jim R. on

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GREAT ! TEAM WORKING THERE ! THANK DEVIN !!

Gretchen O. on

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Bonnie M. on

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The customer service here is impeccable. They were very helpful and answered all of our questions!!

Desiree G. on

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socorro H. on

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kevin N. on

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Elizabeth C. on

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Josef V. on

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Jose D. on

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All the staff at this location are always helpful, specially David, the manager. Such great customer skills.

Mary A. on

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Amazing service!

Seehoon P. on

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I rent a truck from them once or twice in a week. They always treat me sincerely. Thank you all in U-haul of Old Torrance. Your friend See Park

KENDRICK K. on

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Most was okay, except I was charged fees for dolly and moving pads, but was given none. Hope this doesn't happen to every customer that comes here...

Bruce G. on

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Customer service was very good.

Sang L. on

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Sean F. on

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Best Uhaul I've ever been to.

Jean C. on

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Best location in the south bay

Maynor C. on

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Jarell had a great customer and was able to help with all the questions I had.

Mignon E. on

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Nothing

robert M. on

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Perfect experience — thanks!

Hermie S. on

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Edward L. on

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Yoshikazu G. on

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Calvin L. on

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Daniel H. on

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Very fast and staff was great!

STEPHANIE J. on

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Very helpful staff Cameron was great !

Jeffery M. on

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Michael M. on

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None, keep up the good work!

Lisa B. on

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Keep doing what you're doing👍

Jennifer C. on

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I entered through the "exit"; maybe more well-marked entrance & exit.

Marcus B. on

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Gilbert M. on

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Great support and in a timely manner!

Michael O. on

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Improve signage for proper traffic flow

Laura M. on

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Marjorie M. on

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Victor G. on

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Ramon G. on

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Keith L. on

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Please congratulate Devin Thomas for excellent job in serving his customers. We look forward to our next visit at Old Torrance Uhaul location.

james W. on

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Staff was friendly and well informed. Check-in and check-out was a breeze.

Anna C. on

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Bonnie C. on

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Great staff! Always happy to see Gerald. He’s super friendly and always gets me on my way quickly.

Akia B. on

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Jazmine P. on

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Antoinette W. on

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Jose B. on

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Smooth process, I extended my rental and by calling in the rep was very polite and did the job quickly! Return was also a breeze.

Godofredo L. on

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Desiree J. on

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Aaron A. on

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Make sure to let the consumer that they are in fact purchasing something before signing. I asked to not include the additional insurance and the attendant placed the insurance anyway and had me sign the screen saying I waved the insurance but was then.l charged for it the next day.

Alan S. on

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No complaints.

Janet S. on

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Just keep doing what your doing

Sopinant W. on

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Manuel M. on

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Excellent service. Manager and employees was very nice and helpful.

john L. on

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Christine D. on

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Staff were extremely helpful and easy to work with while loading the u-box.

Elizabeth R. on

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I am always satisfied with this location! I’ve used it before!

Sean C. on

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Seehoon P. on

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Mark G. on

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It's at a terrible intersection

Kenji R. on

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I was charged for a dolly that was never provided with the truck, and the truck itself was in horrible shape. It could barely drive in a straight line and felt dangerous on the road. I cannot recommend using u-haul again

Jonathan S. on

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LOUIS C. on

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Jonathan S. on

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mike B. on

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Steven H. on

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Daniel Y. on

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James W. on

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SELLS REP WAS KNOWLEDGEABLE AND COURTEOUS. KNEW HIS JOB AND ANSWERED ALL THE QUESTIONS WITH LANGUAGE i UNDERSTOOD. SALES REP WAS EFFICIENT WITH BOTH PRE POST RENTAL.

Cesar V. on

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Customer did not leave a comment.

CARLOS A. on

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You guys are awesome.

Victoria M. on

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My uhual was wet inside and I had to mop it out I didn’t notice that it was also wet on top and some of my items got wet

ALVARO C. on

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The truck i rented was very beat up and abused, I didn’t feel safe on it, prior damage and gas was low!! I didn’t mind putting gas, but I can’t worry about gas or damages prior to me using it.. time is waisted!

Rick E. on

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The yard guy there needs a class in customer service . this is 2 times in a row ive had issues with uhaul . ill never come back . im done

Crystal B. on

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Jim D. on

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The two guys in the morning were truly awesome. So happy helpful and professional. Would come back there.

Traci G. on

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mitch D. on

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Martha C. on

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Johnny W. on

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I am a uhaul customer for life they always have what I need and they pretty prompt a bbn out their service I shop at the one on the corner of Carson and Western in Torrance

Andrew I. on

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Got lucky with a larger truck! Thank u!

Jake U. on

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Went to pick up “guaranteed” U-Haul that I reserved to be disappointed by being told that there was none available. Then after 20 minutes of the lady calling other places, I had to drive 30 minutes to a different location. That place had the truck available but never included the dolly that I had already paid for. This company is ridiculous.

Gregory H. on

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This location was great. All the other Torrance locations were rude and did not have vehicles for rent after I made my online reservation. The 1-800 gouhaul people were finding me rentals and sending me to places where the stores were closed or they had no trucks to rent. Plus one of the Torrance stores uhaul phone number goes to another business. The web site and equipment listed online is a joke and if there were another company renting trucks I would go to them 1st. Very bad rental online service. The worst I have ever had.

nicholas C. on

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Victor K. on

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I can’t think of anything because the service was excellent and the vehicle too was perfect.

Clay D. on

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There was antifreeze that could have been cleaned up, but other than that, everything was great.

Brad H. on

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Lisa M. on

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This was so convenient and easy. Loved the after hours drop off process. Will definitely use Uhaul again for this convenience. Well done!

Courtney H. on

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Winson H. on

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Gabriel A. on

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David A. on

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Bradley D. on

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Loose plate on the floor

ROLAND AND JOYCE C. on

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We had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.

kendra l. on

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The facility was clean. The staff was not able to help me with what I needed.

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