Customer Reviews for U-Haul of Old Town Torrance

3,762 reviews

21707 S Western Av   Torrance, CA 90501

(310) 533-7037

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(310) 533-7037

21707 S Western Av
Torrance, CA 90501

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Cargo van was overbooked so I had to drive a 10' box truck down the 405. I was not comfortable with this. The service I received otherwise was good. Please fix your reservation system.

David H. 
Rating:
1.0

Hi l don't understand 30 mn late to gave back truck When l was there only one person work l stand in line 15 mn no body to help so l gave keys to on guys worker to take care after l don't received anything from them to show me my bill l check my account to se how much they charge me, l see 1 day more that not fair l m not happy. Please give me my money back because 30 mn late to charge 1 day that not fair.

URBAIN M. 
Rating:
5.0

Customer did not leave a comment.

EVANGELINA C. 
Rating:
4.0

Customer did not leave a comment.

NIMITZ G. 
Rating:
5.0

Very satisfied and the staff are helpful specially Tally

RICARDO A. 
Rating:
4.0

Customer did not leave a comment.

Eleonor D. 
Rating:
5.0

Very fast return

Ericglenn R. 
Rating:
3.0

Deduction of price when customers fill gas over the amount gas is high now

JONATHAN D. 
Rating:
5.0

Excellent customer service from staff!!!

RICHARD S. 
Rating:
5.0

Nothing... Excellent service 👍

VERONICA S. 
Rating:
5.0

Excelent service

RICARDO T. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO B. 
Rating:
5.0

I wouldn't recommend because every time I've been there the wait is ridiculous, short staffed & most recent experience one of the female staff was extremely rude.

DEVIN J. 
Rating:
3.0

Customer did not leave a comment.

Yvonne P. 
Rating:
5.0

Only observed that it was crowded and had to wait. Maybe hire more personnel.

RICHARD R. 
Rating:
5.0

The girls in the office were very friendly and helpful. I would definitely use this location again.

MICHAEL Y. 
Rating:
5.0

Customer did not leave a comment.

Iris C. 
Rating:
4.0

Be sure to show customer where to drop the keys off. Be sure to show customer how to adjust the side mirrors

DEBRA C. 
Rating:
3.0

Not enough employees working. Long line and wait time to rent uhaul. Employees were efficient but way over worked. Location ready to find but no parking.

Sheila P. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
1.0

Worst experience I've ever had moving. The prices were not explained and nobody in customer service knew what they were doing. I'll never use uhaul again

John D. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL G. 
Rating:
5.0

Keep doing what u do

DERRICK B. 
Rating:
5.0

Customer did not leave a comment.

brian M. 
Rating:
5.0

I had to sweep out the trailer, no biggie.

PETER J. 
Rating:
4.0

When I arrived at the office, the reserved dolleys were not available so I was given a better dolley for the same price. However, I paid for almost 4 full gallons of gasoline while registering only 10 miles driven. The party that rented the truck before me did not completely fill up the gas tank.

SEAN B. 
Rating:
3.0

Have a parking lot for customer cars. More clerks on site so phone calls go through.

SEOKJUN C. 
Rating:
5.0

Incredibly easy transaction.

STEVEN J. 
Rating:
5.0

Everything was great. The experience was great. Staff was was really helpful. Will one day rent from you guys again when needed.

Steve G. 
Rating:
1.0

Bad customer service

SHAMEKA P. 
Rating:
5.0

Customer did not leave a comment.

Sung H. 
Rating:
5.0

Checking in was a little busy at the time we came to pick up the Cargo Trailer. Once checked in, we were quickly assisted with hooking up the Cargo Trailer to our Jeep. Dropping off the Cargo Trailer was very simple and quick. The overall experience was excellent. Uhaul helped us with what we needed to get our move completed that day. We would definitely utilize this location again for any future moving we may do.

Stephanie H. 
Rating:
5.0

Very fast and competent service.

ROSS B. 
Rating:
3.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM L. 
Rating:
5.0

Young lady very nice and helpful!!

Deborah R. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL M. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

MILLIE S. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

john A. 
Rating:
5.0

I managed to rent and return two uhauls in the same day!

Kim H. 
Rating:
5.0

Customer did not leave a comment.

VASYL S. 
Rating:
2.0

Van was filthy outside - inside was dirty and clearly not sanitized. After having the van for part of my rental period - I was called and asked to bring the van back- before my scheduled return time of 24 hours. The staff was very stressed and stressed me unnecessarily.

AMBER M. 
Rating:
3.0

Have trucks with back up camera

PEGGY L. 
Rating:
4.0

Customer did not leave a comment.

Stephen O. 
Rating:
3.0

Customer did not leave a comment.

GEORGE T. 
Rating:
2.0

The person did not explain the mileage charges resulting in a higher than anticipated charge. Will not do business here again.

ROMULO D. 
Rating:
5.0

Customer did not leave a comment.

RUDOLPH S. 
Rating:
4.0

The pickup truck had 1/8 tank of gas in it upon pick up. It was pretty dirty including inside of windshield was filthy. It was surprising that there were zero furniture dollies available. The staff were nice. Overall it is a smooth process. I am not quite clear how the express truck share would work given the circumstances.

SCOTT DAVID N. 
Rating:
1.0

Cashier was so rude

PHUONGVY T. 
Rating:
5.0

Customer did not leave a comment.

GEORGE C. 
Rating:
5.0

Customer did not leave a comment.

Shane L. 
Rating:
5.0

Customer did not leave a comment.

TREVOR Y. 
Rating:
5.0

Customer did not leave a comment.

Tiffany W. 
Rating:
1.0

Terrible customer service!!!! Returned trailer after hours drop off on Sunday night. While I was late returning the trailer, the location was closed and couldn't re-rent trailer yet they charged me a FULL extra day rental!! This is wrong! I tried calling uhaul but after 45 min on hold my phone battery died ! Will NEVER rent from this location again. I should have check Yelp reviews before agreeing to rent from this location…. Terrible Yelp rating and I can understand why they have 2 stars! I gave them 1 star!!!!!!

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Bernardo L. 
Rating:
5.0

Everything very good

ROLANDO V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

MAXINE K. 
Rating:
5.0

Customer did not leave a comment.

Anatoly I. 
Rating:
5.0

Thank you for excellent customer service!

PHILIP P. 
Rating:
4.0

The pick up time is very long even with a reservation. It takes 30 minutes to 45 minutes pick up your rental with a reservation. They should have a reservation line to scan your phone and pickup your rental. The return is great if you dont have to wait in a line to talk to the agent. If so it's another 30 minutes to return the rental.

GREGORY H. 
Rating:
3.0

Agent to follow through with rental all the way through leaving the lot

ANA U. 
Rating:
1.0

Headlights on the truck were not working properly when driving at night. They don't go over with you on the terms! Over paid, should've gone to hertz & rented the same thing for cheaper!

PAUL C. 
Rating:
5.0

Fast and efficient

GORDON W. 
Rating:
1.0

The uhaul rep never asked me if I wanted the damage waiver or not, he automatically signed me up for it. He also didnt speak with a tone, I had to ask him to repeat himself three times. Upon returning of the uhaul truck, I parked the truck running at the designated area and patiently waited for a rep to come check me out as the sign stated to do, they never came out. I had to walk inside to get someone to help me. Two reps at the register, one helping a customer another on her phone. The phone rep asked if she can help me, I said yes I'm ready to check out she said ok give me a sec as she was busy on her phone. I walked back outside and waited, she finally came to check me out. This uhaul experience was ugh, Ill assume the lack of quality employees on the market may be the reason.

WILLIAM B. 
Rating:
3.0

Customer did not leave a comment.

GILBERT H. 
Rating:
5.0

Customer did not leave a comment.

LORI J. 
Rating:
5.0

Hi thank you good helping

URBAIN M. 
Rating:
5.0

Customer did not leave a comment.

VIOLA T. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Yadira S. 
Rating:
5.0

They are so friendly and quick check out. Very honest and kind

MAKI M. 
Rating:
5.0

The service at this location was an excellent representation of the entire staff working Friday! I was late and they didn't mind. They gave me a great spot since I'm partically handicapped. They explained everything to me. They bright smile eyes and upbeat tone tone really set the pace! The store was well stocked and every employee has proper PPE & wearing it properly. They laughed and worked as a team even the manager. The employees are the best representatives for the Uhaul Brand!! Lot was clean! People liked working at this location. Great energy and sincere genuine personalities!

RICKY C. 
Rating:
5.0

Thank you so much lady who worked there, forgot her name. Very pleasant person to work with! 🙂

HANIF T. 
Rating:
4.0

Customer did not leave a comment.

Jose Rafael M. 
Rating:
2.0

The man who checked me in was such a jerk. He made me go collect all my things (dolly, and go find the truck) he never went over anything with me. I usually rent from a different location in Torrance on Hawthorne Blvd.. but this one had the van available so I chose it. The “service” was horrible. Except for when I returned the van. The person who came out to help me return was very nice and professional. I probably won't rent from this location again.

KIMBERLY E. 
Rating:
5.0

Customer did not leave a comment.

MELONEY T. 
Rating:
5.0

Customer did not leave a comment.

JUNICHI K. 
Rating:
5.0

Nothing everything was great.

Veronica S. 
Rating:
5.0

Great

Hector D. 
Rating:
4.0

Friendly service!!!

HOWARD S. 
Rating:
5.0

Keep the prompt and friendly service coming!

Paul L. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO V. 
Rating:
3.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

I found everything clean and available for renting. My transaction was quick and easy.

RODOLFO Z. 
Rating:
5.0

Customer did not leave a comment.

EDWARD N. 
Rating:
3.0

The check in process took forever. The app was not working. There was a really long line. Luckily someone not behind the counter was able to help me out. The app was terrible.

WILDER D. 
Rating:
4.0

No furniture dollys were available

Benjamin H. 
Rating:
5.0

Excellent!

JOEL D. 
Rating:
5.0

Everyone was courteous, helpful and very accommodating. Great experience

Rose G. 
Rating:
5.0

Great friendly professional staff

REBECCA T. 
Rating:
2.0

So expensive

JOHNEDWARD H. 
Rating:
1.0

Rental truck battery died/dead, would not start on 3 separate times. Lost many many many hours of valuable time waiting for jump starts. And eventually had to buy $50 jumper cables..

KORY F. 
Rating:
1.0

I was charged on the app when I rented my truck, then was charged again. When I asked about this, a lady who picked up said I ordered something I never ordered and even after she said she would refund me, she kept questioning it. Very rude and annoying.

David O. 
Rating:
4.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

Much faster online check in process than the past

Thomas M. 
Rating:
5.0

Everything was great.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
No reviews have been submitted for this location.

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