Customer Reviews for U-Haul of Old Town Torrance

Rating:

5.0

Quick service.

Rating:

5.0

Great customer service!! Easy rental and return

Rating:

5.0

Hilton R was amazing, super helpful from the start of the rental till the end when we returned it. Super knowledgeable, friendly, and overall fantastic experience. Will definitely come again and recommend all my friends and family!

Rating:

5.0

The U-haul app makes check in and check out very easy. I will be a returning customer.

Rating:

4.0

Friendly staff. Walked in and out in no time. Clean van and ran great.

Rating:

3.0

I was charged for moving blankets but never received them when I picked up truck

Rating:

4.0

Long wait at checkout. Only 1 staff person to serve customers.

Rating:

5.0

The drivers side mirror is facing down to the wheel when you correct it after a few minuets it goes down again

Rating:

5.0

I prefer a walk around inspection of the vehicle with a UHaul staff member versus taking pictures.

Rating:

1.0

I would like to report that the front desk staff exhibit a very poor attitude and provide subpar service, rendering them unsuitable for customer-facing roles. Additionally, the van provided is incorrect, as I ordered a 9’ van, not a 7.2’ one.

Rating:

5.0

Fantastic rental today in Torrance. Moved my son from Redondo Beach to Pasadena and the10' truck was flawless. In fact, it was brand new with only 470 miles! I felt honored to be presented with a brand new whip, thank you so much, you guys and gals provide phenomenal service and value. Happy New Year!!!

Rating:

5.0

excellent service and vehicle ran fantastic and was spotless

Rating:

3.0

Your people are just fine and they do a pretty decent job, but the bandwidth for your app leaves a lot to be desired. I kept get kicked out of the check in process at about 08:30 in the morning. I can only assume it's because everyone at all the U-Hauls across the country were trying to use it at the same time. Otherwise, it's OK.

Rating:

5.0

Customer service was attentive thorough and hospitable. Thank you!

Rating:

4.0

The personal were polite n very knowledgeable

Rating:

5.0

The employees are superb! Extremely helpful. Went out of their way to meet my needs and get me into the rental into the rental i needed.

Rating:

5.0

Nice and easy

Rating:

5.0

All the staff was very helpful

Rating:

5.0

Quick drop off. The employee was efficient and courteous and got the job done fast with zero fuss.

Rating:

5.0

Keep doing the same thing

Rating:

5.0

Service was quick and staff was really nice.

Rating:

5.0

Great customer service in and out without any problems.

Rating:

3.0

I was extremly frustrated dis-satisfied with UHAUL because they refused to allow renting the 6x12 utility trailer for a one way trip from LA to Reno. Now I need to make a second trip to finish the move. The 5x9 utility trailer is too small to be useful for cross country moves. Uhaul sucks, will look for other options next time. I also am frustrate that there is no place to give feedback on Uhaul customer service, Uhaul only asks for reviews on their staff not their service offerings.

Rating:

5.0

Your employees are stellar. Great attitudes and very helpful. I was pleasantly impressed.

Rating:

5.0

Excellent customer service

Rating:

5.0

This location is very professional. They do not rush you through the process, allow you to fully inspect the vehicle, explain the charges etc. It is always a pleasure to work with them. I look forward to renting from them in the future

Rating:

5.0

Everyone was extremely helpful. Very good crew at this location thank you.

Rating:

5.0

We received good service at this location

Rating:

5.0

All employees I talk to great attitude hard work

Rating:

3.0

The parking is very crowded. The rep asked me to move the cargo van from the lot. I struggled for 10 minutes, before he helped.

Rating:

5.0

All good

Rating:

1.0

Pick up of this trailer was a diaster. Front desk service was fine but “U-haul outdoor maintenance” guy was rude, unprofessional, screamed to me, bossed my like talking talking to a dog. Demanding me to get in car and stay inside. Then delayed exit with making me move car 7-8 times…. Then he needed female coworker to actually get trailer onto my tow hitch. This all took 30 min off my time away. I’m a repeat customer and never had this kind of UHAUL experience before

Rating:

5.0

Easy pick up and return

Rating:

3.0

The truck gave a tire problem indicator. We lost 2 hours because a repair man had to come out. He didn't find any problems and even after filling tires the warning was showing. Not acceptable. Keep your vehicles in good condition.

Rating:

5.0

I am a repeat customer, having rented U-Haul equipment about four times from this location, and I'm consistently impressed! I am so glad to have this U-Haul in my neighborhood; it makes all of my equipment moves a whole lot easier and incredibly convenient. The customer service here is excellent—the staff was friendly and made the process speedy and overall great. My only minor suggestion is specifically about the return process. It appears they have a new, specific drop-off area in the lot for returns which I wasn't aware of until I arrived. I recommend they clearly indicate or inform customers beforehand exactly where the new drop-off spot is. A simple sign or note during the rental process would be very helpful. Despite that small point, the entire experience was fast, smooth, and professional. Highly recommend!

Rating:

5.0

I have rented a lot of vehicles from this location and I will continue to do so jeff does a great job with the staff, but this was the worst van I’ve ever rented it leaked and the locks did not work what I mean by that is I had to make sure the engine was on so I could unlock the back door and side door. The front door would not lock and had to leave it unlocked all night long

Rating:

5.0

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Rating:

5.0

Good and friendly customer service.

Rating:

4.0

The taking pics of the rental truck was cool. However when I was driving at the end of the day, and trying to get a hold of a live person to ask about dropping off a 30 to 60 minutes later; the phone message was trying to get me to use the online app system while driving!! Not safe to do. Easier to speak with a live person than take eyes off the road to go to some app to make a simple request. Not always in a good area to get the internet to go through the app. Storage units are usually made of metal and sometimes hard to get a decent signal even in the city. I eventually got hold of a live person to make my request and they were very professional about it and easy to accommodate my request.

Rating:

5.0

The Associates are all very helpful and proactive!

Rating:

5.0

Customer service was great. Transaction was smooth.

Rating:

5.0

Check in and pickup with Chris was excellent. He was fast and thorough.

Rating:

4.0

I would have provided 5 stars, but the app is not always in sync with the physical locations. I rented an appliance dolly only to be told that the location I rented it from did not have any. We were in a pinch so we rented a regular dolly which was too small for the appliance we were moving. We were lucky to have a friend of a friend who had a better dolly that we borrowed.

Rating:

5.0

No improvements needed I have used your services for the last 3 weekends and a row and everything was great.

Rating:

5.0

Great customer service.

Rating:

3.0

Clean the interior windows for safe driving, clean cup holders.

Rating:

5.0

No issues with the location.

Rating:

5.0

Staff was awesome on top of everything, friendly and efficient!

Rating:

5.0

Just keep up the good for being nice to your customer

Rating:

5.0

made every effort to assist on last minutes.

Rating:

5.0

Good

Rating:

5.0

Signage to keep after hour returns from dropping off in the through traffic lane.

Rating:

4.0

Restrict from your premises any non-Uhaul men seeking work. I saw about 6 individuals (one a child) and two men approached me for work. I couldn't tell who was a Uhaul employee vs who was not (one could not speak English). Rather disturbing.

Rating:

4.0

Great experience with this location, and it's staff.

Rating:

5.0

So far, it’s easy to rent and returned.

Rating:

3.0

We had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.