Customer Reviews for U-Haul of Old Town Torrance

4,305 reviews

21707 S Western Av   Torrance, CA 90501

(310) 533-7037

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(310) 533-7037

21707 S Western Av
Torrance, CA 90501

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Efficient checkin, friendly staff for both pickup and drop off, and well running vehicle. Would use again and recommend.

Paul C. 
Rating:
3.0

Everything was good until i realized later they marked the truck had almost a half of tank of gas, and they gave it to me just above empty. I had to get gas right away. I noticed this too late as i didn't look at the paperwork. This was very disappointing. when i called she said there was nothing i could do as i didn't take a picture of the empty tank

Denise K. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
3.0

Over charged my credit card

Manuel G R. 
Rating:
5.0

Just no time to wash your vehicles but it's OK I understand

Cindy A. 
Rating:
5.0

Able to drop trailer after hours very convenient.

Francisco C. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Tom F. 
Rating:
5.0

Everything was good customer service is great

Cindy A. 
Rating:
1.0

The woman and man working during our return at 4pm were incredibly rude and ignored us. We had ask for them to come back in to finish our transaction. They began doing that ther dories outside in the middle of our transaction at the counter! The attitudes were appalling…

Renee J. 
Rating:
5.0

The entire rental process was very easy! Reserving the vehicle on the website was quick. For an amateur mover such as myself, I appreciated the options / ideas of things you may need for your move. UHaul truly is a 1 stop shop! The check in and check out staff were very friendly and attentive. Definitely using UHaul for any small jobs that may come up in the future!

KATHERINE T. 
Rating:
5.0

Customer did not leave a comment.

crister Z. 
Rating:
5.0

Everything went fine from the time I picked up the truck and dropped it off…great experience! Thank you!

Christa M. 
Rating:
5.0

Customer did not leave a comment.

Sergio G. 
Rating:
5.0

Everything was great!

Alejandro F. 
Rating:
4.0

Just make washer fluid has been checked.

Kenton R. 
Rating:
5.0

Customer did not leave a comment.

paul M. 
Rating:
5.0

Nothing good job

Jaime F. 
Rating:
3.0

Get more people on duty Mondays when there are a lot of returns. CHECK the friggen vehicles that they work right and don't need SERIOUS work. There was 100 miles on the "new" van rented that has a problem in the steering gear box - drifts left and right at 65 MPH on a well maintained highway CHP thought the driver (me) was drunk. I was pulled over, did the tests (blew a 0.0 because I don't drink) and went on my way after a 20 minute delay because no one REALLY checked / tested that van before letting it out, apparently. Unsafe and problem causing vehicle. Bad on U-Haul.

Fred R. 
Rating:
5.0

Customer did not leave a comment.

Karl C. 
Rating:
3.0

I was given quotes online and I have confirmed with your representative at the counter that the rate will be either $89 or less if mileage is less than 80 miles. However, when I returned the van, the attendant tried to charge me $165. I do not appreciate the bait-n-switch tactics your attendant tried to pull and therefore I will not return to your facility.

Robert C. 
Rating:
2.0

Arrived at location around 12:30pm on Sunday 11/13/22. There was no line to check-in. The associate assisting me was Devin. I noticed when walking up to his terminal that he was listening to moderately loud music. As I started speaking to him, he did not turn down or off his music and I was having to speak over his music, even repeating myself because he couldn't hear me. As we proceeded through check out, his other associate (didn't get his name) was asking Devin when his break was, making a comment about having to work on the weekend, and how it wasn't fair that another female associate was off for the weekend because her supervisor liked her (or some effect). All the while dropping curse words in almost every sentence. I would hope your corporate office makes it a priority to train some professionalism in your associates going forward. I try very hard to avoid this location at all costs.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

I p.m. was the perfect time to come in. They were not that busy and I was able to turn it around quickly.

Earl N. 
Rating:
5.0

I don't have many comments as I don't have any complaints. Everything is good 👍

ANTONIO M. 
Rating:
5.0

Customer did not leave a comment.

Hovan G. 
Rating:
2.0

When reservation was made I was promised a truck and trailer one way, however upon arrival the location was not able to keep the reservation. They told me they couldn't honor the reservation. The trailer was reserved for someone for a different day even tho I was already there.

Corey G. 
Rating:
4.0

Customer did not leave a comment.

Debra O. 
Rating:
5.0

Customer did not leave a comment.

shaudra L. 
Rating:
1.0

Rude customer service when trying to reserve. I reserved over the phone but when I showed up there was no reservation. One of the clerks was very rude instead of trying to help. When returning the rental apparently the one receiving it did not check it in so I was going to be charged extra even though I returned it on time. I had to go back in person to clear up the mess.

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

CHERYL G. 
Rating:
5.0

Convenient and close to home… over all great experience. Will be back in a few weeks for another truck and the last load to finish our move to Torrance.

Shannah M. 
Rating:
4.0

N/A

Regina A. 
Rating:
5.0

Staff was friendly and informative!

Donna A. 
Rating:
5.0

I use to go every week now I go every other week utilizing the equipment to pick up pallets of food for my food pantry Saturdays. Over the years I've been going I don't see any significant problems no more than maybe they can use extra help for the morning crew other than that my experience with staff at this location are always a pleasure and very helpful and wish there was parking on site to leave our vehicle other than that I love this place and staff

Tricia T. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Customer did not leave a comment.

Gordon M. 
Rating:
5.0

great excellent

Clauzell S. 
Rating:
5.0

Great like always thank you

Stefan R. 
Rating:
3.0

Last weekend of the month and one employee in the mornings. Have partial full gas tank basically gives UHaul free gas. It's virtually impossible to return with same amount of gas.

Anne G. 
Rating:
5.0

The only problem I had was the return online. I don't know if it was at my end or yours but I couldn't make it happen. Thank you for being there.

Richard O. 
Rating:
5.0

Your team members are very nice and professional.

Eric R. 
Rating:
5.0

Always a pleasant trip when I go to rent a van or truck there

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

alisa W. 
Rating:
5.0

Customer did not leave a comment.

Silvio C. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Customer did not leave a comment.

Orlando D. 
Rating:
5.0

Customer did not leave a comment.

CAMILO B. 
Rating:
5.0

app was bad the folks working there were great.

jackson B. 
Rating:
5.0

It was my first time renting from this location and doing check-in by phone. I was apprehensive, but the preparatory videos beforehand were spot on, the vehicle was easy to locate, and there was no damage I needed to dispute. The return process was even easier, with the staff member checking the vehicle back-in. She was kind, courteous and answered my questions. I will utilize UHaul again! One suggestion: make it clear the number of gallons the tank holds in order for customers to best estimate how much to refill. Gas is so expensive these days!

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Thank you guys for everything again 🤙🏽

Stefan R. 
Rating:
5.0

He is very supportive and helpful when I went to dropped off. It's clear and easy to understand.

Yukie N. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Great, friendly, easy service. Nice, new truck. No surprises on the bill. Just smooth sailing. And, I left my water bottle and they called to tell me they had found it, so I could pick it up on my return. I will use this location again.

Elizabeth I. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Good job

CLAUDIA R. 
Rating:
3.0

I have only used a rental vehicle once before and that was about 20 years ago. I don't have any other place to compare you with. The people working the were friendly and helpful.

Brian F. 
Rating:
1.0

Van drove very bumpy. Accelerator was so high that my foot kept getting stuck under the pedal, which is an accident waiting to happen. The lady said my headlights were busted. She said they don't rent their vehicles like that & accused me of busting it. No wonder many u haul companies go out of business. I will never use them again.

Hiroshi W. 
Rating:
4.0

Customer did not leave a comment.

Myungjin K. 
Rating:
1.0

Customer did not leave a comment.

ERIC O. 
Rating:
5.0

Great service, and reliable vehicles.

moses G. 
Rating:
3.0

Customer did not leave a comment.

Breeanna B. 
Rating:
3.0

Their 20 ft truck is a major gas hogger. Not fuel efficient at all. It gets about 10 miles to the gallon.

Gustavo M. 
Rating:
5.0

Customer did not leave a comment.

Marc D. 
Rating:
1.0

EVERYTHING!!!

Eric O. 
Rating:
4.0

Employees were very knowledgeable and efficient

Tisla W. 
Rating:
5.0

Customer did not leave a comment.

Sudhir B. 
Rating:
5.0

Great experience overall.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Kresimir R. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Nothing. Service was great, the equipment was in good shape and available even before my scheduled pickup time.

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Nothing everything was superb:-)

Karen J. 
Rating:
4.0

Customer did not leave a comment.

Heather K. 
Rating:
5.0

Customer did not leave a comment.

vincent N. 
Rating:
5.0

Process was fast and easy

Dee P. 
Rating:
5.0

Customer did not leave a comment.

Curtis P. 
Rating:
5.0

Great Service! Friendly Staff members

DENISE B. 
Rating:
5.0

Customer did not leave a comment.

Jesus L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT Y. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Chrystoffer A. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Roberta V. 
Rating:
5.0

The return process was very easy and quick - didn't even have to go into the facility. The lady who checked us in was super friendly and nice.I wish I would have gotten her name, she deserves a shout out for being so pleasant to work with.

scott M. 
Rating:
5.0

Customer did not leave a comment.

christina C. 
Rating:
1.0

Poor customer service. Rude employee. Yesenia is very arrogant and disripecfull.

Adriana M. 
Rating:
4.0

Customer did not leave a comment.

paulo M. 
Rating:
5.0

Customer did not leave a comment.

DEVEN R. 
Rating:
5.0

very excellent service very friendly that is important excellent customer service I have no complaints I love the good service thank you

Roberto C. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Customer did not leave a comment.

JEAN C. 
Rating:
5.0

Customer did not leave a comment.

Jacob L. 
Rating:
5.0

Customer did not leave a comment.

Carolina G. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

darel K. 
Rating:
3.0

We had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.

ROLAND AND JOYCE C.  |  Overall Experience 
Rating:
3.0

The facility was clean. The staff was not able to help me with what I needed.

kendra l.  |  Overall Experience 
No reviews have been submitted for this location.

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