Customer Reviews for U-Haul of Old Town Torrance

3,836 reviews

21707 S Western Av   Torrance, CA 90501

(310) 533-7037

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(310) 533-7037

21707 S Western Av
Torrance, CA 90501

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

They were VERY accommodating to our needs!!!

JASON W. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL S. 
Rating:
5.0

Customer did not leave a comment.

GARY Y. 
Rating:
3.0

Absolutely hated the drop-off area. Scary back parking lot with my daughter who was helping me move. Two women dropping off this big truck and then it definitely was not clear as to the business in which had the drop box was a coffee shop which was closed. I'm out there for 45 minutes trying to call you all to ask for more specific directions in the dark. Really upsetting

ANGELA M. 
Rating:
4.0

Customer did not leave a comment.

MARVIN P. 
Rating:
5.0

Very good service

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE M. 
Rating:
5.0

Customer did not leave a comment.

Rosa F. 
Rating:
5.0

I've always used this location to rent UHAUL Trucks and they never disappoint. The staff is knowledgeable, helpful and courteous.

Deborah D. 
Rating:
2.0

There's too expensive regarding 1995 $109 per mile that ain't right who in concern thank you

KENRICK B. 
Rating:
3.0

Customer did not leave a comment.

SHAFFIN J. 
Rating:
5.0

Customer did not leave a comment.

SHERYL L. 
Rating:
5.0

Great Customer Service

Richard S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
3.0

I would recommend but the company did not have furniture dollies and a man and woman 65 years old obviously really needed them

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

DOLORES L. 
Rating:
4.0

Great customer service from the woman at the front desk and the woman who helped me return the truck was amazing. Thank you so much

Antonio P. 
Rating:
5.0

Customer did not leave a comment.

Glenn M. 
Rating:
5.0

Customer did not leave a comment.

ROY M. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
1.0

I will never never rent from we haul the money out of your wallet $420 to move some furniture your fucking prices are out rages I hope your company goes broke ripping people off a buck 39 a fucking mile and don't forget plus fees

LLOYD J. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN E. 
Rating:
5.0

All employees are Very helpful.

MARISA S. 
Rating:
4.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

ANGELICA R. 
Rating:
5.0

Customer did not leave a comment.

Renante C. 
Rating:
1.0

I never received a receipt. Turned truck in at 6pm Thursday evening. No email to confirm. Would not use Torrance U.Haul ever again. Worst service i ever had!

Norine I. 
Rating:
5.0

Everything was smooth, check in to check out - very efficient, keep up the great work !!!!!

RATNAJIT B. 
Rating:
5.0

Customer did not leave a comment.

Alfredo G. 
Rating:
5.0

We love thus location. The staff are always professional, friendly and efficient.

Ken H. 
Rating:
1.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Always satisfied

STEFAN R. 
Rating:
5.0

Keep your rental prices just like they are and not like PENSKE !

WAYNE B. 
Rating:
5.0

Best rental experience I've had, including the 2 women who fielded my calls and set up the reservation(s). They changed locations for me last minute hassle free.

JOHN M. 
Rating:
5.0

You are already doing an Excellent job!!!!

ZIZI R. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Awesome

CARLOS L. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Everything was perfect and professional kudos to all

MARCELO U. 
Rating:
3.0

Customer did not leave a comment.

AARON S. 
Rating:
3.0

😉😁😁😁😁😁

CRISTER Z. 
Rating:
5.0

I have used this location a few times. I have ways been treated exceptionally well. The equipment is always well maintained and the employees always show me how to operate everything. The employees are very helpful with the equipment and they show real pride in their work and their products. Very knowledgeable staff. I highly recommend this location.

NADINE J. 
Rating:
5.0

Everything went smooth. The paperwork and equipment was ready when I arrived. And the drop off was even easier so it was a great experience.

EDWARD L. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

RUBEN P. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
4.0

Customer did not leave a comment.

JASON W. 
Rating:
3.0

Need more employees only had 2

PATRICIA M. 
Rating:
5.0

Good customer service

SYLVIA L. 
Rating:
5.0

Great customer service by your crew.

phillip B. 
Rating:
5.0

The staff were very helpful.

MARCO I. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY V. 
Rating:
5.0

Customer did not leave a comment.

Yvette M. 
Rating:
4.0

If possible to have self check out for supplies as itvtends to take a lot of time for a rep to finish one transaction at the counter. Thanks

MICHAEL Y. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
2.0

There were two staff members working when we arrived. A customer was there before us with over 20-30 empty containers for gas. The manager knew that we were there to pick up the Uhaul and told us to wait. The other guy just kept chatting up with the manager and the customer and totally ignored us. We waited for over 20 minutes before they were done. The service was poor.

ANNETTE K. 
Rating:
5.0

Great customer service

Karen H. 
Rating:
4.0

No comment

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

REY D. 
Rating:
1.0

Customer did not leave a comment.

Sandrene J. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

JUN S. 
Rating:
5.0

Very friendly staff. Appreciated!

Nicholas S. 
Rating:
5.0

Helpful, friendly and accommodating. I will definitely recommend this staff to all my friends and relatives. 5 stars!!!!

MARISA S. 
Rating:
5.0

Everything went very well…nice friendly personnel. Very clean facility.. have passed by often, will plan on renting from this site in future.

RICHARD I. 
Rating:
5.0

The fastest drop off ever great job guys

Ron M. 
Rating:
4.0

Place was understaffed at pickup time at 7:45 a.m. It was 10 minutes before an employee was able to go behind the counter to take care of customers. Drop off experience was effecient.

EARL N. 
Rating:
5.0

Customer did not leave a comment.

nancy B. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

JOSE J. 
Rating:
5.0

The staff is always so nice and friendly

RICHARD S. 
Rating:
5.0

Truck was ready to go when I came to pick it up. Drop off made easy since I was able to leave it after hours and put keys in drop box. Thank you

Brian J. 
Rating:
3.0

Cargo van was overbooked so I had to drive a 10' box truck down the 405. I was not comfortable with this. The service I received otherwise was good. Please fix your reservation system.

David H. 
Rating:
1.0

Hi l don't understand 30 mn late to gave back truck When l was there only one person work l stand in line 15 mn no body to help so l gave keys to on guys worker to take care after l don't received anything from them to show me my bill l check my account to se how much they charge me, l see 1 day more that not fair l m not happy. Please give me my money back because 30 mn late to charge 1 day that not fair.

URBAIN M. 
Rating:
5.0

Customer did not leave a comment.

EVANGELINA C. 
Rating:
4.0

Customer did not leave a comment.

NIMITZ G. 
Rating:
5.0

Very satisfied and the staff are helpful specially Tally

RICARDO A. 
Rating:
4.0

Customer did not leave a comment.

Eleonor D. 
Rating:
5.0

Very fast return

Ericglenn R. 
Rating:
3.0

Deduction of price when customers fill gas over the amount gas is high now

JONATHAN D. 
Rating:
5.0

Excellent customer service from staff!!!

RICHARD S. 
Rating:
5.0

Nothing... Excellent service 👍

VERONICA S. 
Rating:
5.0

Excelent service

RICARDO T. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO B. 
Rating:
5.0

I wouldn't recommend because every time I've been there the wait is ridiculous, short staffed & most recent experience one of the female staff was extremely rude.

DEVIN J. 
Rating:
3.0

Customer did not leave a comment.

Yvonne P. 
Rating:
5.0

Only observed that it was crowded and had to wait. Maybe hire more personnel.

RICHARD R. 
Rating:
5.0

The girls in the office were very friendly and helpful. I would definitely use this location again.

MICHAEL Y. 
Rating:
5.0

Customer did not leave a comment.

Iris C. 
Rating:
4.0

Be sure to show customer where to drop the keys off. Be sure to show customer how to adjust the side mirrors

DEBRA C. 
Rating:
3.0

Not enough employees working. Long line and wait time to rent uhaul. Employees were efficient but way over worked. Location ready to find but no parking.

Sheila P. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
1.0

Worst experience I've ever had moving. The prices were not explained and nobody in customer service knew what they were doing. I'll never use uhaul again

John D. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL G. 
Rating:
5.0

Keep doing what u do

DERRICK B. 
Rating:
5.0

Customer did not leave a comment.

brian M. 
Rating:
5.0

I had to sweep out the trailer, no biggie.

PETER J. 
Rating:
4.0

When I arrived at the office, the reserved dolleys were not available so I was given a better dolley for the same price. However, I paid for almost 4 full gallons of gasoline while registering only 10 miles driven. The party that rented the truck before me did not completely fill up the gas tank.

SEAN B. 
No reviews have been submitted for this location.

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