Customer Reviews for U-Haul of Palatine

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Palatine

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William D. on

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Lesley D. on

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Eric P. on

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At check out, there were 2 old gentlemen. No offense but they were too old to work. It took over 30 minutes for simple check out. They had no idea what they doing and couldn’t even take driver license photo with phone or move mouse cursor over.

Mark V. on

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Melanie F. on

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Steven P. on

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Brande G. on

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I've rented from this particular location several times and have had a good experience each time. The employees are pleasant, the equipment is problem free. One of the best U-haul locations I've ever used!

Kevin C. on

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dennis d. on

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Andrew S. on

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Jay N. on

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All was good I got good service, thanks to the local U haul team

Augie C. on

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All the staff members are very helpful, professional and know what to do for any unforeseen situation. They will perform extended service when necessary to make things work with the customer vehicle and the rental equipment. Great job!! Plenty of equipment and very convenient. Thank you.

lily p. on

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Dan was excellent. He did his best to help me from all aspects and made me an excellent rental experience with this location.

Deanne B. on

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Make sure explanation for different pick up location is clearly explained to the customer.

Louis B. on

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Just a bit too far from the city center

Sittipong P. on

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Orlando C. on

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PUREZA L. on

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Marcos C. on

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Austin C. on

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Leonard H. on

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Brandi W. on

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Nathaniel S. on

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Artim S. on

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Artim S. on

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Bruce M. on

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Catherine C. on

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Great location and staff. Vehicles are always clean and ready.

Jill S. on

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I can’t say thank you enough for the excellent customer service we received here @ the Palatine location. The men behind the counter handled our truck rental quickly & efficiently with a wonderful addition of friendliness. It was a pleasure & I would most definitely recommend them. 5 ??

Andrei M. on

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Lee S. on

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dennis d. on

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bill u. on

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Michael A. on

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Easy ordering process over the phone; quick and efficient pick up and return. Perfect for what we needed. We would absolutely use U-Haul again.

Amy S. on

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every one was great. I believe the man on the business card was thera and gave directions and estimated my mileage to 2 miles. The new guy gave me great inst on how to use the van and how to return it. He was very kind!!! Went smoothly.

Daniel L. on

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Everything was amazing!!!!!!

Hedi R. on

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gerald f. on

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paul B. on

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Great bunch of guys who were very helpful.

Elizabeth k. on

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Robert M. on

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Great service, fast and friendly and the price was very reasonable.

Robert S. on

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Michael V. on

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The Manager was very friendly and helpful. Great customer service both when picking up and dropping off. Would highly recommend this location.

Brian T. on

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Rented a car hauler and I was in and out in no time. Staff is very efficient and courteous.

Lisa T. on

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I wouldn’t go anyplace else. This location remembers me, helps me with any questions or concerns and has over the top service. Dan goes above and beyond.

Yao S. on

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Great quick service. Checked in and on my way within 10 minutes.

Alexis o. on

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Shaun G. on

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Faisal K. on

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Karen P. on

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This was my first experience renting a van/truck. Everyone was so nice and helpful, 9’ van was immaculate and drove great. Was a really good experience. Would definitely recommend this place. Was very fast and efficient.

Joseph P. on

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Steve W. on

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Ask customer what they are moving? I didn’t realize a queen size mattress and boxspring doesn’t clear the roofline of your van. I would have rented a larger ( higher) roof vehicle. It was a problem that made the move very difficult. Pretty common items to move don’t you think?

Michael T. on

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Mikhail C. on

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Good friendly staff! good job, thanks !!!

Victor L. on

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Julie R. on

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Staff was friendly/helpful/knowledgeable. We had a reservation and ck in/ck out was timely. I will definitely use this facility again!

Mark R. on

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Have the drop off app working properly could not upload picture. They found my glasses And held them for me

Lee C. on

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Margaret O. on

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Was very much overcharged when we returned the truck and the guy was not professional at all and the customer service was not good and not using again.

Jennifer H. on

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Manager was very friendly and helpful explaining the process for me.

roveno m. on

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christina s. on

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Truck was great Service was great

Lee M. on

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Everything was great . We were able to get a cargo van at the last minute & even were able to pick it up earlier than scheduled. Staff personnel were all very friendly & helpful.

Patricia C. on

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Jane V. on

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Michael K. on

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Everything was fine, the on-line process was easy and the store manager was friendly and helpful. The truck met expectations.

Richard K. on

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Everything was great

Joseph O. on

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Oleg A. on

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matthew b. on

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Oscar P. on

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Great service

Nikolay T. on

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Really pleasant guys. No wait. Thank you for doing good job!!

Tom M. on

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Great staff!

john d. on

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Paul K. on

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Doug M. on

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The team at U-Haul of Palatine was GREAT! They were very helpful during my pickup of the trailer, giving me some good feedback & checking out everything before I left their premises. When I returned the trailer, they did all the unhitching, etc, checked everything out, and had me back on the road in under 10 minutes. I didn't even have to turn my vehicle off b/c they were so quick (and thorough)!

Lisa H. on

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Great service! Very knowledgeable and helpful men at the front desk.

geri c. on

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GREAT Customer Service- Thank you Dan!

John B. on

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Helped me get a truck even when the scheduling fell through. Very helpful team.

angel o. on

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No improvement necessary. The staff are very friendly

Kim J. on

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Service was excellent, smooth rental process. I would not change anything

Colin R. on

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The customer support was excellent at this location. However, the U-Haul truck that I received was miserable. The vehicle had over 140,000 miles and was severely beat up. From a business standpoint, I’m sure U-Haul wanted me to crash the vehicle so they can get some insurance money out of this vehicle.

sabrina s. on

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Al A. on

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Araceli T. on

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Noel B. on

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Anna I. on

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Matthew I. on

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App is horrible crashes and not user friendly. Double charge and wrong contract info, miles and gas incorrectly noted. Have to call and get corrected.

Stephen I. on

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It was a hassle free experience. Rental agents were professional and efficient even though it was crowded.

Dong Y. on

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Richard H. on

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Customer service experience was top notch. Very friendly agent.

Ron S. on

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yauheni t. on

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Peter C. on

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Yong K. on

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Andrew M. on

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Gregory S. on

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Both employees were extremely helpful and friendly. I was in and out in a timely manner. This was the best experience I’ve had in a long time with any company, thanks to the two great guys who helped me.

Anthony A. on

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Nothing needs to be changed. Everything went very smooth and check out and in was super quick with the truck.

ROBERT W. on

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Make it free?????? Nothing else!

Victor L. on

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KENDRA P. on

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The staff is so polite and knowledgeable. I can't think of anything that needs improvement. I was as able to rent a new truck. It makes me want to rent it again. Great place.

Judy V. on

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The wait time was 35 mins even though i had an appointment. The blankets were not in the truck i had to go back, and there was a crack in the windshield that was not noted on the paperwork so i had to go back in and have that noted. I have used this location multiple times without issue, this experience was disappointing compared to the past.

becky v. on

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Anna I. on

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Jason N. on

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I have rented numerous times from this location over the past 2 years because of the location and staff. In particular, Joe Thomas, who has always been pleasant and helpful and should be recognized for his superior ongoing customer service.

Young C. on

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Victor L. on

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Elmer S. on

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Outstanding manager at this location!!!

David B. on

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Veronica F. on

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Excellent

Charles C. on

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MaryJean S. on

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Ask prospective client approximate sq feet of goods being transported so that size of truck matches.

Hernando O. on

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My mattress was damaged. I’m still waiting to hear back from the claim. I had it wrapped in plastic and my mattress got wet. Very disappointed.

Donald R. on

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Easy to work with. I would come back.

Anatoliy I. on

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Quick and easy to setup service and van rental.

Jennifer P. on

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Jillian N. on

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Craig B. on

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Jason N. on

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shaulanda c. on

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Staff was extremely helpful!! Moving is stressful and they made my rental process very easy!! Thanks guys I really appreciate your assistance!!

Jonathan C. on

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The associates at this location are very friendly and helpful!

JAMES L. on

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Jarett S. on

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I estimated that I would use 25 miles. I probably only used 12 or 13 (I only needed to do 2 trips instead of the 4 or 5 I estimated for). The person I turned my truck into didn't tell me how much I actually ended up using and still charged me for extra miles I know I didn't use.

jolene e. on

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Nasir K. on

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Kerrie R. on

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ricardo d. on

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luis v. on

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Great service and fast solutions!!!!!

dennis m. on

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Nothing to improve here! Quick, easy, helpful, friendly, and reasonably priced. Rented a trailer here a year ago, so when I rented again last week my data was already there - made it simple.

yatin p. on

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Vernon K. on

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Joven Christophe C. on

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Andrew C. on

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Owner was wonderful!! Very helpful with getting set-up and super friendly! Would happily rent from this location again in the future! Thank you!

Jessica S. on

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sue v. on

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joe s. on

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Very professional

Fred h. on

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Juan G. on

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John L. on

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terri s. on

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The gentleman who work there have a been fantastic, very helpful, knowledgeable, and just plain good people! Wouldn’t think twice about recommending that location and u-haul services.

Dan C. on

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John G. on

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arvind t. on

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Na

rose r. on

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marie s. on

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Joshua L. on

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Bharg P. on

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Rose M. on

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rosan a. on

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The service was prompt and equipment was new, I think. Which was very nice. Things went smoothly, because of it, I believe. Only thing I would like to have known is gas mileage estimation. Such as, how many gallons per quarter tank, to refill it back to when it was delivered to me. They said I gave it back exactly, but when I am filling it, it was all guesswork. I rarely drive a van or larger vehicle.

Laura S. on

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Steve G. on

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donna b. on

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Suggestion - I personally, would rather pay U-Haul for "minor gas replacement". U-Haul might consider their own pump (in a perfect world). A novice truck driver I am hesitant to trust gas station overhangs and tightness of isles that could cause vehicle damage. Respectfully, Novice Driver

Heather P. on

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I am not sure who helped me, but they were super efficient and polite, and were able to get the trailer hooked up quickly. When I returned the trailer later that day, the wait to get it unhooked was very short and they emailed me my receipt.

Whitney D. on

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James h. on

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leroy t. on

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Terry B. on

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Mohammed K. on

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Jerry P. on

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We originally had reserved a truck from Graces Auto in Palatine. However no one was at the site for the 9AM pick up and no number was sent to me to open s box. I will never use that place again. Luckily the Palatine Uhaul on DUNDEE was able to help us.

JOHN S C. on

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Chris M. on

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Joe from this location showed outstanding customer service. He was personable and great to work with. Give this man a raise.

Bruce H. on

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donna b. on

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Safer exiting from your property

James H. on

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Great service and spotless

Richard P. on

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Jeffrey G. on

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I returned the truck with more gas in it then when I received it and now you ate charging me $69.98

Jinwoo O. on

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I got a bs charge on my account and they claim I drove 84 miles on the vehicle when Google Maps tells me I drove a total of 18.8. My claim is in the system now and it's supposed to take close to a week for me to hear back. An estimated $50 rental has a total of $144 charged on my card at the moment...

Paige H. on

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Jason N. on

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NEAL W. on

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Always have a good experience with this location. Fast, professional service.

Carolyn Z. on

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Chris K. on

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Lukasz S. on

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John T. on

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Great customer service friendly service nice people to do business with would definitely recommend

Philip G. on

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Could not have gone any easier! Thank you!

MEG R. on

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I mistakenly went to the Palatine location to pick up my cargo van rstger than the AH location where I made my reservation. Dan was friendly and accommodating, getting me on the road with a van from their location and calling the other place to cancel, free of charge. Van was in great shape, rental process is simple and straightforward.

MARK G. on

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Patrick M. on

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Everything was fine

Lawrence B. on

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Very friendly and helpful staff. Although the facility is on a corner (busy intersection), vehicle access in and out of the facility is available from only one direction on only one of the streets. Receipt sent via E-mail by the check-in staff was not readable.

Scott J. on

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Joe N. on

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Very professional yet personable staff. Seemed surprised that I would read the fine print ... other than that, no suggestions for improvement.

William F. on

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Michael G. on

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giuserppe f. on

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John K. on

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Byron H. on

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TARLoCHAN S. on

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I have been renting from you all for like last 10 years and I was go to this location in Palatine on Dundee and Baldwin I wouldn't go anywhere else because the people and the management is very friendly that's what I like

Daniel C. on

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giuserppe f. on

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VOLODYMR K. on

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luz S. on

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