Customer Reviews for U-Haul of Palatine

7,270 reviews

1235 E Dundee Rd   Palatine, IL 60074

(847) 202-9641

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(847) 202-9641

1235 E Dundee Rd
Palatine, IL 60074

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Salvatore G. 
Rating:
5.0

Everything was fine.

Robert S. 
Rating:
5.0

This UHaul location always has the best service. The staff is very friendly and professional with how to direct you to what you need!

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Mitchell Y. 
Rating:
5.0

The customer service was excellent! Friendly, courteous and very helpful. Great to see a professionally run business that understands good business practice and great service.

David S. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

Warren B. 
Rating:
5.0

Customer did not leave a comment.

Salvatore G. 
Rating:
5.0

Salesperson cares customer and friendly. Great service

Paul L. 
Rating:
3.0

Straps on car dolly sucked. Some instruction on releasing straps would have been useful. Instruction on securing car would have been useful. Think ratchets may need lubrication.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Mike and Joe, employees at this location, are just the nicest customer service agents. Not only are they efficient, but they are really congenial. Joe even ran out and warmed up our rental truck for us. Great location to do business!

Melanie M. 
Rating:
5.0

The staff at this location is really fantastic

Timothy A. 
Rating:
5.0

Great attentive customer service.

Terrence R. 
Rating:
4.0

Customer did not leave a comment.

Randy E. 
Rating:
5.0

The staff at this location are always great. This is the third time I have rented from this location in the last 8 months. Always a pleasurable experience.

Edward W. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Nothing really. I loved how sweet and helpful Emily Matlow was to the customers. I was pleased! Also, would recommend!

Felipe S. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Kraig K. 
Rating:
1.0

I filled up the truck before bring it back and they still charged me ? I didn't have a full tank when I drove off the lot. This was my second truck rental in three day period. Will not use again unless credited for gas put into the tank. I have been a long term custmor for more than 20 years.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
4.0

Customer did not leave a comment.

TERRY R. 
Rating:
5.0

Staff was excellent!

Patrick F. 
Rating:
5.0

The check-in and checkout is very quick.

Mark B. 
Rating:
5.0

Easy to reserve and customer service was excellent

Dianne K. 
Rating:
5.0

Customer did not leave a comment.

Bernadette G. 
Rating:
5.0

There was a very nice lady working. I can't remember her name but she was so sweet :) I rented a motorcycle trailer and she was on top of her game, for the pick up and drop off. Before I got out of my car she was already out helping me detach the trailer. Thank you!

Dominic D. 
Rating:
5.0

Customer did not leave a comment.

Michal K. 
Rating:
5.0

Absolute top notch service at this location! Customer Service Representatives at truck pick up and return times were efficient, informative and extremely pleasant to work with. This is one of my favorite service providers of all time. Very straight forward and never a hassle. Thank you!

Robert S. 
Rating:
5.0

Great service for a Sunday urgent need. Emily at the counter was very nice and helpful. She made our day with what we needed. I do want to report the truck rattles kind of loud at the 60mph mark. May want to turn in to get it serviced.

Julio M. 
Rating:
5.0

Customer did not leave a comment.

Howard L. 
Rating:
5.0

Great customer service . A great couple running that business.

Jesse G. 
Rating:
5.0

Check-in quick, professional and friendly.

Byron S. 
Rating:
5.0

Customer did not leave a comment.

Samantha F. 
Rating:
5.0

Great job

Diana S. 
Rating:
5.0

The 2 people there who I've dealt with several times now are outstanding. They are both helpful friendly and they really make renting there a pleasant experience

Todd M. 
Rating:
5.0

I spoke with two people Joe when I picked up and ?Amilia when I returned. Both were very very polite and helpful. Left my transponder in truck and got a call minutes after leaving drop off. Thank you all.

David A. 
Rating:
5.0

Nothing… staff was helpful polite and most knowledgeable I would use them again in a heartbeat

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

MARI W. 
Rating:
5.0

Customer did not leave a comment.

Yuvaraj C. 
Rating:
5.0

Customer did not leave a comment.

Leonard G. 
Rating:
5.0

just have to add and a tuff truck

Gabriel C. 
Rating:
5.0

Customer did not leave a comment.

Benigno M. 
Rating:
5.0

Customer did not leave a comment.

Kehinde M. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Remigijus L. 
Rating:
5.0

Nothing, the entire experience was A+++ Also, Emily and the gentleman (didn't get his name) were a joy to interact with!

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

Christie C. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Jadallah K. 
Rating:
5.0

Not too much to do to improve, vehicle was there, staff was courteous and was in and out in no time.

Joseph G. 
Rating:
5.0

The truck was noisy making the trip difficult.

Thomas W. 
Rating:
5.0

Nice people. Very helpful. Whole experience was flawless. Will use this facility again when the need arises. Also very reasonable.

Sheryl D. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Good job to Mike and Emily for running a great U-Haul center. Easy come, easy go and professional but casual atmosphere!

Rahul R. 
Rating:
5.0

Customer did not leave a comment.

Yevgeniy M. 
Rating:
5.0

Customer did not leave a comment.

Madeleine M. 
Rating:
5.0

Customer did not leave a comment.

Rafal B. 
Rating:
5.0

Staff had their "A" game - kind, courteous, funny and helpful

Mike L. 
Rating:
5.0

My experience with the staff was excellent. They were very friendly, knowledgeable and helpful. Very good customer service. Thanks

Israel C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Emily was very helpfull and had great customer service. Things went very smooth.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Remigijus L. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Excellent friendly and knowledgeable staff made this an easy process!!

Dale K. 
Rating:
5.0

Excellent service from the time I called to reserve the cargo van until the time I returned it.

George K. 
Rating:
5.0

Keep doing what you are doing - Friendly service - knowledgeable and responsive

Allan K. 
Rating:
4.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

These guys did an excellent job and were extremely helpful even when I had the truck back a little late. Truck was in good shape and had absolutely no issues with anything or any step of the process.

Steven H. 
Rating:
4.0

In and out in 10 minutes. Great.

CHANNING K. 
Rating:
5.0

Emily was great and a pleasure to deal with.

Sylvester S. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer service was super! The entire process was very easy from reserving the rental truck online, to picking up the truck and getting on my way. Returning the vehicle was equally easy – I was surprised there wasn't a longer process.

Richard T. 
Rating:
5.0

This location was amazing. I had booked elsewhere for self pickup and thst location forgot to leave keys for me so I was not able to pickup. This location stepped in and was able to get me the truck I wanted and was in and out so fast. Emily was great, very knowledgeable and efficient!

Jill J. 
Rating:
5.0

Customer did not leave a comment.

Jake M. 
Rating:
5.0

Joe and his assistant were very helpful. Thank you for great service.

Michael B. 
Rating:
5.0

I always go to Palatine center. Staff is friendly.

Pragneshkumar P. 
Rating:
5.0

Nice staff

Tomasz M. 
Rating:
4.0

Customer did not leave a comment.

GALEN W. 
Rating:
5.0

Excellent experience. Clean, polite, friendly, and helpful.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Theodore K. 
Rating:
5.0

Customer did not leave a comment.

rosa P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Frederick M. 
Rating:
5.0

Customer did not leave a comment.

Miroslaw G. 
Rating:
5.0

Whole team is great!

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
5.0

Great service, friendly and helpful staff!

Yevgeniy M. 
Rating:
5.0

Customer did not leave a comment.

Briant L. 
Rating:
5.0

Outstanding service

kathy D. 
Rating:
5.0

2nd time I've rented at this location. The people there are great. Really helpful

TODD M. 
Rating:
5.0

Great people

Marcin N. 
Rating:
5.0

Everything was great,The only option I would like is cruse control

David K. 
Rating:
5.0

Customer did not leave a comment.

Selim S. 
No reviews have been submitted for this location.

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