Customer Reviews for U-Haul of Palatine

7,234 reviews

1235 E Dundee Rd   Palatine, IL 60074

(847) 202-9641

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(847) 202-9641

1235 E Dundee Rd
Palatine, IL 60074

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The 2 people there who I've dealt with several times now are outstanding. They are both helpful friendly and they really make renting there a pleasant experience

Todd M. 
Rating:
5.0

I spoke with two people Joe when I picked up and ?Amilia when I returned. Both were very very polite and helpful. Left my transponder in truck and got a call minutes after leaving drop off. Thank you all.

David A. 
Rating:
5.0

Nothing… staff was helpful polite and most knowledgeable I would use them again in a heartbeat

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

MARI W. 
Rating:
5.0

Customer did not leave a comment.

Yuvaraj C. 
Rating:
5.0

Customer did not leave a comment.

Leonard G. 
Rating:
5.0

just have to add and a tuff truck

Gabriel C. 
Rating:
5.0

Customer did not leave a comment.

Benigno M. 
Rating:
5.0

Customer did not leave a comment.

Kehinde M. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Remigijus L. 
Rating:
5.0

Nothing, the entire experience was A+++ Also, Emily and the gentleman (didn't get his name) were a joy to interact with!

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

Christie C. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Jadallah K. 
Rating:
5.0

Not too much to do to improve, vehicle was there, staff was courteous and was in and out in no time.

Joseph G. 
Rating:
5.0

The truck was noisy making the trip difficult.

Thomas W. 
Rating:
5.0

Nice people. Very helpful. Whole experience was flawless. Will use this facility again when the need arises. Also very reasonable.

Sheryl D. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Good job to Mike and Emily for running a great U-Haul center. Easy come, easy go and professional but casual atmosphere!

Rahul R. 
Rating:
5.0

Customer did not leave a comment.

Yevgeniy M. 
Rating:
5.0

Customer did not leave a comment.

Madeleine M. 
Rating:
5.0

Customer did not leave a comment.

Rafal B. 
Rating:
5.0

Staff had their "A" game - kind, courteous, funny and helpful

Mike L. 
Rating:
5.0

My experience with the staff was excellent. They were very friendly, knowledgeable and helpful. Very good customer service. Thanks

Israel C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Emily was very helpfull and had great customer service. Things went very smooth.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Remigijus L. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Excellent friendly and knowledgeable staff made this an easy process!!

Dale K. 
Rating:
5.0

Excellent service from the time I called to reserve the cargo van until the time I returned it.

George K. 
Rating:
5.0

Keep doing what you are doing - Friendly service - knowledgeable and responsive

Allan K. 
Rating:
4.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

These guys did an excellent job and were extremely helpful even when I had the truck back a little late. Truck was in good shape and had absolutely no issues with anything or any step of the process.

Steven H. 
Rating:
4.0

In and out in 10 minutes. Great.

CHANNING K. 
Rating:
5.0

Emily was great and a pleasure to deal with.

Sylvester S. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer service was super! The entire process was very easy from reserving the rental truck online, to picking up the truck and getting on my way. Returning the vehicle was equally easy – I was surprised there wasn't a longer process.

Richard T. 
Rating:
5.0

This location was amazing. I had booked elsewhere for self pickup and thst location forgot to leave keys for me so I was not able to pickup. This location stepped in and was able to get me the truck I wanted and was in and out so fast. Emily was great, very knowledgeable and efficient!

Jill J. 
Rating:
5.0

Customer did not leave a comment.

Jake M. 
Rating:
5.0

Joe and his assistant were very helpful. Thank you for great service.

Michael B. 
Rating:
5.0

I always go to Palatine center. Staff is friendly.

Pragneshkumar P. 
Rating:
5.0

Nice staff

Tomasz M. 
Rating:
4.0

Customer did not leave a comment.

GALEN W. 
Rating:
5.0

Excellent experience. Clean, polite, friendly, and helpful.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Theodore K. 
Rating:
5.0

Customer did not leave a comment.

rosa P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Frederick M. 
Rating:
5.0

Customer did not leave a comment.

Miroslaw G. 
Rating:
5.0

Whole team is great!

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
5.0

Great service, friendly and helpful staff!

Yevgeniy M. 
Rating:
5.0

Customer did not leave a comment.

Briant L. 
Rating:
5.0

Outstanding service

kathy D. 
Rating:
5.0

2nd time I've rented at this location. The people there are great. Really helpful

TODD M. 
Rating:
5.0

Great people

Marcin N. 
Rating:
5.0

Everything was great,The only option I would like is cruse control

David K. 
Rating:
5.0

Customer did not leave a comment.

Selim S. 
Rating:
5.0

Emily Matlow gave us a excellent service, very friendly and very helpful. Thank you so much Emily Matlow. I recommend all to go this location.

Kulsum K. 
Rating:
5.0

Wonderful, knowledgeable, staff always friendly and willing to help. Well stocked inventory of boxes and supplies along with trailer size options. Would not rent from any other place.

Michael B. 
Rating:
5.0

I originally went to the Home Depot to rent a Penske because on Sundays, they open at 7am. They tried to tell me that to rent the same vehicle I did from you guys, it would be $418.00. You guys are much more affordable and more efficient. I always appreciate their great customer service at this location.

Abigail U. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Rogelio G. 
Rating:
5.0

My experience was great - no suggestions! This was my 2nd rental, and I will continue to use UHaul as well as recommend to others.

Mary Kay S. 
Rating:
5.0

Customer did not leave a comment.

Diego M. 
Rating:
5.0

Fast and easy

Michael C. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Thank you

Mike M. 
Rating:
5.0

Very clean U-haul, friendly U-haul employees, excellent experience!

M G. 
Rating:
5.0

Quick help at pickup and drop off! Smooth experience with my trailer rental

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

Customer did not leave a comment.

Yuridia C. 
Rating:
5.0

Customer did not leave a comment.

mary A. 
Rating:
5.0

Customer did not leave a comment.

Tomasz T. 
Rating:
5.0

Customer did not leave a comment.

Ronald V. 
Rating:
4.0

Nice place, only minor issue is I got charged for 2 gallons of gas at $10 when my entire trip was 14 miles and I put in 1.7 gallons of gas myself down the street. If that usage was in fact 3.7 gallons, that means your ten foot vans get 3 and a half mpg. So, either get better mileage or do a more accurate gauge reading. And keep the $10 as a tip.

Matthew G. 
Rating:
5.0

I had trouble connecting to the app. I had to go in store to get truck. Other than that, the experience went well.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Tom V. 
Rating:
5.0

Great customer service and this is a dedicated UHaul location, not an oil change place or Hair Salon that also does UHaul rentals. They have all supplies needed to complete your rental and the UHaul employees there are very helpful and concerned you have everything you need for you rental experience.

JAMES P. 
Rating:
4.0

Never left vehicle,checked me out electronically.Another agent unhooked trailer and pushed away from vehicle. 10 min in and out!!

Michael K. 
Rating:
5.0

The truck was perfect for our moving needs and everything went well on both ends!

Dawn W. 
Rating:
5.0

Customer did not leave a comment.

Drew T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

The price per mile seems excessive and when I got the truck the gas tank wasn't full. I chose the option to allow your company to replace the gas I used. It was clear that they filled the truck on my dime. That was not cool. But the front counter person was very professional and nice.

Christie C. 
Rating:
5.0

I'll be back, Emily was wonderful!!

Merrill B. 
Rating:
5.0

The lady who works there is awesome. Rent here frequently. She is the best. Professional, courteous and strong!

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Justine G. 
Rating:
5.0

The staff were terrific. Very helpful and friendly.

Dustin J. 
Rating:
5.0

Great customer service

Anastas H. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Quick and easy

Keith G. 
Rating:
5.0

Awesome experience here. The gentleman that checked us in and out was awesome, fast, friendly , and efficient

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Brianna G. 
No reviews have been submitted for this location.

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