Fix the broken wind shield
Kenneth BCustomer Reviews for U-Haul of Palatine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always friendly and helpful staff
Gennaro MQuick and easy. Customer service was too notch. Made my moving day less stressful.
Lora SThe staff came right out and directed where to place the trailer
BRADLEY UGood experience . They follow up if I really need to extend my rental and personnel are accomodating..
Marlyn PVery attentive staff with a very professionally organized store. Would absolutely recommend!!
Joshawa PThank you to the staff for staying open a little later to process my order
Greg LEn counter me dijeron que no había nada para alquilar de lo que yo quería y luego en la página web si hubo sin problema
Roberto OEverything was great
Ruslan KI was surprised the tank was with 1/4 of gas. It's really unusual, and almost not possible to return the track with the same level of fuel, and really inconvenient as I have to put gas just right out of the packing spot.
VLADIMIR CGreat experience. Would recommend to others, workers are nice and quick. I was in and out in minutes
Joel LGreat Service ! Keep up the good work.
Michael TWhile pickup experience was good, truck itself was in poor mechanical condition. Had severe suspension or steering issues. I already raised a complained on same day. Waiting for the resolution. It was a real pain and stressful to drive that truck
Manoj GStaff was very friendly, van was clean and comfortable (pleasantly surprised to see it had CarPlay!), customer parking lot is too small.
Christine AGood service...
Angelo AGreat thanks
Urnukh PNo improvements needed, at least with my experience! The quality of service and quality of equipment was impeccable!
ron bQuick service great experience
Steve LThere was no one working the drop off line and the U-Haul had no employees working- had to drop off myself
philip mEveryone was very professional and service was quick
RICARDO Snothing i can think of; we picked up the truck without much hassle, and returned it in the same condition that we took it out; thank you
Atul TGreat bunch of guys!
Edward DStaff is very helpful. Great service.
Tim MExcellent customer service
John DHave rented here many times. The staff is excellent
TODD MCourteous, professional, and efficient rental and return process. Facility is clean and Uhaul Truck and great working condition. Would appreciate discount on mileage because I’m using Truck to transport furniture for Ukrainian Refugee families.
Irene mOwner Jessie went out of his way to help me, thx.
KEVIN CKeep prices at 25 dollars.
BERNHARD KI was able to get a van on the same day, on the last Saturday of the month. Both gentlemen working were extremely helpful and kind to me. I was so frazzled from trying to get everything out of my apartment that I do not remember their names, but I will always remember their faces and how they made me feel. They made me feel welcome and that I would successfully be able to complete my move, despite it being the last day of my lease. They were very kind, professional, and helpful with setting me up with the van and the boxes I needed. I highly recommend this location and am so happy I chose them for my move.
Heather RI immediately noticed that the store was very clean and orderly. The person who helped was friendly and thorough.
Paul MTransaction was quick and smooth. Only drawback was that you didn’t have any one way trailers.
RUSS SLove this location. Friendly staff that goes above and beyond every time I rent a truck or van. Vehicles are clean and well maintained.
Katherine HEvery time I rent there, the employees are friendly and very helpful.
Todd MJesse was very friendly and competent. He is an exemplary employee.
Thomas KIt was ok
kenneth hApp did not work during return. Now I need to make a dispute for the fuel charge as the location claimed it was returned with less than what I got it with. (Returned at 3/8 just how I picked it up, they claimed it was with a 1/4 and I have a picture to support they're lying). Truck needs an alignment, has a strong smell of coolant while running, and makes a loud noise from the power steering when making full turns left or right. Only good thing was that the truck was clean inside.
Artur KThe manager of this location helped me out so much when I had problems with my storage unit and then my lock in my storage unit. He was amazing. Everyone at this location was so great to me the entire day from start to finish. I highly recommend this location! The trucks and vans they have are always clean and exactly what I need for my moves. They have the best moving supplies, too. Everything is reasonably priced and helpful for every move.
Heather RHarold was very helpful, and knowledgeable. He made the rental experience very easy and provided insightful information on the process and to ensure I understood every step. Thank you!
Ralph SMade my reservation online and the van was ready to go when I went to pick it up. About as easy as it gets.
Joseph GExceptional support, UX and personnel.
Dennis WNothing, I was well treated, especially by the mechanic, I don’t remember his name. He even offered to let me use a shortened plug from his own stash. I think that this mechanic, whatever his name is , deserves a “Job well done “.
Larry GDecent bit of dirt and garbage in the trailer I rented.
Brandon BEverything is awesome nothing can’t be better
STANISLAV SAll was good thanks
Gerardo HCharged me for damages I didn’t make and the app never asked me to take pictures beforehand
tyler jEverything was fine
GERARDO HNice guys working the counter.
Denise PVery easy
Jim WGood dropoff experience, very helpful.
James MAll was good I am very pleased
JAY NVery quick pickup
Rob G