Customer Reviews for U-Haul of Poughkeepsie

6,324 reviews

2560 South Rd   Poughkeepsie, NY 12603
(Located in the Post Road Plaza on Route 9 in Poughkeepsie NY 12601)

(845) 462-1027

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(845) 462-1027

2560 South Rd
Poughkeepsie, NY 12603
(Located in the Post Road Plaza on Route 9 in Poughkeepsie NY 12601)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

As always good customer service and clean vehicles.

Eduardo E. 
Rating:
5.0

Customer did not leave a comment.

GAILGAVIN V. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA S. 
Rating:
5.0

I think you guys are doing a wonderful job especially in these trying times with no staff the step that you did have we're very knowledgeable quick to provide information and get everybody on their way thank you

ROBERT JR E. 
Rating:
5.0

Customer did not leave a comment.

CAMILOANTONIO G. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey B. 
Rating:
5.0

Customer did not leave a comment.

kathleen L. 
Rating:
5.0

Overall the equipment was excellent. The things wouldn't be notice in checking out or return. The passenger mirror needed adjustment but only driving long distance would you notice or someone pointing it out.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

JONATHANMICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

KENNETHR S. 
Rating:
3.0

Stop employing rude intake employees Losing business due to the ahort attitude of the employees dealing with customers Unprofessional no people skills

THOMAS P. 
Rating:
4.0

Customer did not leave a comment.

GARRETTJAMES JR F. 
Rating:
4.0

Customer did not leave a comment.

ROCCOANIBAL C. 
Rating:
1.0

The staff there is highly impatient and demeaning to customers. I literally watched three prior customers get talked down to as each of them missed understood Uhaul's policies with regards to rental protocols and payments acceptable types and where to park their car. It was hard to watch and hear. I was already defensive when I approached the counter to retrieve my rental. My work involves customers service, so I understand we can't please everyone but i have a rule i go by - First do no harm-, This means always defuse and never incite. I had to put up my game face and relate to their gripe. The team at the Poughkeesie location needs additional customer serving training. They to serve with a smile and offer solutions politely. They need to relate to customers who are walking in stressed out. Hauling ourselves is not pleasant and problems should not start at the rental counter. Renting should the easiest part of the U-Haul experience.

JOSE C. 
Rating:
5.0

Excellent customer service. Thank you for accommodating us. Happy Holidays.

PAULP M. 
Rating:
1.0

Got attitude for no reason from the clerk. I get no receipt ? The app doesn't have it and was not emailed to me. I'm trying to expense !!! Painful

ALANS S. 
Rating:
5.0

The entire truck was immaculate but the light in the back of the truck did not work and was fun to load up at night.

ROBERTC D. 
Rating:
1.0

Customer did not leave a comment.

Dominique L. 
Rating:
3.0

More friendly

Richard L. 
Rating:
5.0

Customer did not leave a comment.

LOURDESC K. 
Rating:
3.0

The truck I rented has a loose gasket on the drivers side which came loose while driving, so air would come in. And I used the winsehield wipers while driving, and not long after using them the wiper blade broke off the arm. The plastic part either broke off or was never there. So I had to drive for 1/3 of the trip in the rain with no windshield wipers.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Maria E. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
1.0

completely over charged me! I only drove 16!!!! miles on it and they charged me for 66!! McDonald's is more professional than this place.

KEITHD W. 
Rating:
1.0

Arrived to get the trailer and both employees were glued to their cell phones. The lady I was dealing with kept telling me to hold on while she was on the phone finding out what the soup of the day was. Trailer finally got hooked up loosely and I had to rewrap the safety chains so they dont drag. Returned thr trailer a few hours after and asked for assistance on getting the trailer off explaining I'm in a back brace with a broken back. The lady there told me if they help then I get charged extra. I'm an injured firefighter andneeded the help. The lady didn't help until I said if I further hurt myself here on something simple like helping after I rented from uhaul then I'm going to hold them responsible. Then and only then did she put her phone down and slowly made her way out there acting like I was bother to her for asking for help.

MICHAELR L. 
Rating:
5.0

Customer did not leave a comment.

Brian Z. 
Rating:
1.0

The women who Helped me was so wonderful

JOHNNY P. 
Rating:
5.0

Customer did not leave a comment.

ROBERTEARL II W. 
Rating:
5.0

Customer did not leave a comment.

Victorino M. 
Rating:
5.0

Guy that checked me had an attitude.

VINCENTJ W. 
Rating:
5.0

I love using your poughkeepsie store, people are friendly and helpful every time I'm in the store. Thank you having such a great staff. Ed

Edwin H. 
Rating:
3.0

Customer did not leave a comment.

GILBERTKEITH M. 
Rating:
5.0

Customer did not leave a comment.

FELESHATANESHA L. 
Rating:
4.0

Customer did not leave a comment.

john N. 
Rating:
4.0

Customer did not leave a comment.

ABDELMAJEEDMOHD A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

I've been satisfied so I keep returning.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

ANGELL S. 
Rating:
5.0

dolly seal had not been replaced after prior customer. i mentioned it to staff so as not to get charged for using it, but shouldn't have had to.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Katlyn B. 
Rating:
4.0

Customer service A+, Outside of truck very dirty it was hard to tell what were scratches or not but didn't expect to pick up something right out of the detail shop. The inside of windshield was very dirty would of cleaned it myself but was running behind . All in all it was great experience.

JAMIEC D. 
Rating:
1.0

Took me 3 trips to this U-haul location to complete hitch/wiring job. Issues. a) u-haul answering service makes appointments but local shop does not go by appointments. b) wiring harness not available when hitch was installed. c) on 2nd visit technician not available. d) on 3rd trip had to wait 2 1/2 hours for wiring harness install. Never received a call that wiring harness was not available nor that technician was not available to do wiring install. Very poor communications process. Totally dissatisfied.

George A. 
Rating:
5.0

Very good

SAIMIR S. 
Rating:
5.0

Customer did not leave a comment.

GEORGEN F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHJ W. 
Rating:
1.0

When walking into the store the guy was vaping. The whole experience was awkward and he was definitely in a good mode. We did not even keep it more than an hour because it was not what we wanted. When we arrived back same guy was out back smoking a blunt.

MARK S. 
Rating:
4.0

Check tires..we had a bad tire that kept losing air. We had to have the valve replaced which didn't take too long but it did interrupt our move.

KYLE D. 
Rating:
4.0

Customer did not leave a comment.

Anne C. 
Rating:
4.0

Lines were long even when you did most of the work yourself on a mobile device

Antoinette M. 
Rating:
5.0

ALL staff were excellent and funny. 🤣🤣🤣

DESIREES K. 
Rating:
5.0

Customer did not leave a comment.

CHARLESFRANKLIN W. 
Rating:
3.0

Tell the customer how much will be held on the credit card ay time of reservation taxes included

RODNEYE SR G. 
Rating:
4.0

Customer did not leave a comment.

ERIKA S. 
Rating:
1.0

When i got to uhaul there was no one out front. I waited a long time, I leaned into the service area and said, "Hello is anyone here." After about another 5 minutes a guy came out. He looked annoyed. He was mulling around. I asked if he could help me. He said, "Why do you think I am here." I said, "I was waiting for a bit". He said no you were not. You were hear for two minutes. Do you want this rental or what?" I felt insulted and disrespected. His name is Marcello Deltreste. What an angry person he is.

BRIAN S. 
Rating:
4.0

All personal were knowledgeable and all had a good attitude. If I'm going to rent a truck or trailer, this is the place I'm going to

ELLIOTTL C. 
Rating:
2.0

staff was friendly at pickup and dropoff truck had blankets laying everywhere in the back, which was not a huge deal got charged for SafeMove which is $42.00 even though I did not sign up for it, and was told no credit can be given when I followed up via phone.

JOSHUAADAM P. 
Rating:
3.0

Train in custimer service. The woman at the desk was unorifessional argumentative gave incomplete information and is in serious need of training. Her attitude was awful. Call for details.

YVETTED B. 
Rating:
1.0

some of the people at the counter are rude and unhelpful . I unfortunately have to use it because it close . If I had another location to use , I would never go to this one .

JOHNA M. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
4.0

Customer did not leave a comment.

ALYCEJANE S. 
Rating:
5.0

NA

ANDREWJAMES Y. 
Rating:
3.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

The whole experience was very pleasant. There were 2 minor hiccups though. 1- there were 2 different location pickups for the rental on my confirmation which was completely different than the one I was given when I placed my order. The good thing was it took only 1 phone call and a short conversation to sort it out. 2- the back of the truck reeked of marijuana when I picked it up. Was disappointed they didn't leave any for me….lol. But seriously, another client might not have taken it as well as I did. Overall a great experience.

JAMESA JR C. 
Rating:
3.0

This location is understaffed and disorganized leading to overcharging and billing problems.

John B. 
Rating:
4.0

Nothing

Jason B. 
Rating:
5.0

Customer did not leave a comment.

LINDAJ A. 
Rating:
3.0

Customer did not leave a comment.

EDWARDA M. 
Rating:
3.0

trailer was missing a lugnut and one of the tie-down straps was almost cut in half. did not notice until car was on trailer already

dennis B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYP N. 
Rating:
3.0

I was renting a van. The van initially presented to me had garbage in the back, and a broken liquor bottle in the passenger area. This van should not have been offered like this. Once pointed out, the rep did give me another.

ALAN DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Christian G. 
Rating:
5.0

great customer Service! employeewas great

David A. 
Rating:
4.0

Everything was okay if I think of anything ill make a note.

FELESHATANESHA L. 
Rating:
3.0

I used to work for a competitor truck rental company years ago and haven't had the need to rent a truck in many years. I went to pick this truck up and was very surprised at the new rental procedures that are used. DO NOT like the whole phone check out thing. Basically it's like, "Here's your key, truck is outside, go on the link and check in. Good Luck" . The inside windshield had such a film of dirt on it that once I hit the sun, I could barely see out of it. No direction on how to use anything in the truck, and I live in an area of the country that has parkways. Commercial vehicles ARE NOT allowed on parkways. I knew this but you would think the rental agent would tell you, or at the very least, ask you where you're going and tell you to avoid the parkways. Not impressed by the service at all, sorry to say.

JOSEPHANTHONY A. 
Rating:
1.0

Did not honor my reservation made online for a 2 day rentaland was told by staff that that reservations did not matter and if I had a pertinent with that I should call customer service. I called customer service and was told reservations can be misleading and they would not help me. Will never use this company again.

Bryan M. 
Rating:
5.0

I had the 12 foot trailer for a round trip from NY to VA moving furniture, towing it with a Jeep Grand Cherokee Larado with a 5000 lb. hitch. I had no trouble whatsoever except it takes longer because of the reduced speed (55 mph) . I did the round trip instead of one way because it cost half as much. The U-Haul movers that I had to ask for at the last moment (after people I thought I had lined up scampered) were excellent.

PEGGYELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
3.0

The fuel tank said Full but it wasn't. I only drive 15 miles and had to put in 5 gallons. Cost me $15.

EDWARDA K. 
Rating:
5.0

Customer did not leave a comment.

PETERSCOTT D. 
Rating:
4.0

It isn't clear how equipment and supplies are supposed to be provided. Experience was confusing and time consuming. Also, as a registered customer I shouldn't have to upload a photo every time.

Tamara B. 
Rating:
5.0

Customer did not leave a comment.

JASONANDREW F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
1.0

It was not installed properly. My rear left lights don't work. Went back to check - said it was a light bulb issue. Went to dealer and showed me the part uhaul installed where wire doesn't even fit dockets. Please remove hitch & refund.

Ilene M. 
Rating:
1.0

They were rude I called them trying to explain things and get information I got hung up on even the manager was rude I will never ever go back to the beginning see South Road location and I would never ever recommend anybody for that location

DONNAM O. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE B. 
Rating:
5.0

Personnel was great they help me change my drop off location and I am very appreciative of them

RODNEY P. 
Rating:
5.0

All my expectations were met. Thank you!

LOUISM K. 
Rating:
4.0

Absolutely no room leg. Unfortunately, my husband who is 5'11 had to drive unable to move his right((disabled) leg. This was due to the face that there was no way to push abck the seat. It hit the back of the cab.

JOHNRICHARD W. 
Rating:
5.0

Very helpful - especially as I am a senior citizen

MARGARETE H. 
Rating:
5.0

I can't think of anything. It was a good experience

STEVENANTHONY N. 
Rating:
5.0

Customer did not leave a comment.

CURTISC D. 
Rating:
3.0

The guy that waited on me was very rude and had a problem explaining why things were needed. I've never rented a truck before so I was trying to understand the process. All I needed the truck for was a few hours to move some furniture. I would not tell my friends and would think twice before I rented from there again.

Lori F. 
Rating:
5.0

Very easy to return and very friendly service!

Donald W. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASEDWARD O. 
Rating:
3.0

The young man taking care of my purchase just didn't seem to care. The other employees had to find him and have him come to the counter with a long line of customers. I felt that I was a problem to his day. I rented an open trailer pulled by my vehicle. During the install of the trailer he never tightened down the hitch to my truck. As I went down the road in heavy traffic the trailer came off an flipped on its side and I dragged it to the side of the road. I was lucky enough not to hit any other vehicles and no damage to my own truck., However my wife and I had to jump out in traffic then flip and attach the trailer to my truck. Very scary situation. 😡 He was more concerned with his COVID safety than securing the trailer. I am vaccinated and was wearing a mask.. I was charged for the use of the trailer…

KYLERICHARD P. 
Rating:
5.0

Jennifer, Has exceeded customer satisfaction… definitely it's a pleasure to deal with someone who knows how to take care a customer… Unfortunately, when I returned the truck a lady whom I did not see her name wasn't as friendly nore she care much about making sure everything went well… Regardless, a great place.

Henry C. 
Rating:
4.0

Customer did not leave a comment.

NOAHA M. 
Rating:
5.0

Customer did not leave a comment.

thomas A. 
Rating:
5.0

Customer did not leave a comment.

DAVIES A. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top