Customer Reviews for U-Haul of Providence

3,790 reviews

464 Broad St   Providence, RI 02907
(95 S-Exit 21)

(401) 521-6333

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(401) 521-6333

464 Broad St
Providence, RI 02907
(95 S-Exit 21)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

My vehicle lost power in the middle of transit. I had a very uncomfortable experience.

koby D. 
Rating:
5.0

The place is great the vehicle is good but wasn't clean when I got there. And my over all customer experience was that great as the previous one guy who was helpful the girl wasn't at all i mistakenly ordered 3 packs of furniture pads wish is 24 or 8 in each of the bags, I used one pack and thinking retuning the other two bags because I didn't used them I was going to get a refund. The lady there was so mean and acts like she owns the company and vehicles. First of all in the morning she went to show me the truck I was going to take why opening the door she mistakenly drop her coffee it all of it spilled on me and she didn't say a sorry to me. I was the one who said ‘'ooo my bad'' but she wasn't able to say sorry not a word after she spilled the coffee on me and I still got my pants with coffees stain on it and the paper she gives me for my contacts all had coffee on it. She wasn't nice I had done transactions at that location before and it was great the guy was super nice but that lady who was there didn't help me. I hope she can be a better person and treat everyone with respect no matter there color gender or how responsible they look.

Robert K. 
Rating:
4.0

Inside windshield needs to be cleaned.

Trevor M. 
Rating:
5.0

Customer did not leave a comment.

Julio S. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Kamisha S. 
Rating:
5.0

Customer did not leave a comment.

HARSHA P. 
Rating:
5.0

Keeley was handling all of us in a busy Sat am with incredible speed and professionalism and I was amazed at how fast she moved and how quick she was on the computer. She was just a generally fantastic friendly and competent breath of fresh air on a stressful day. Fantastic staff and great east location!

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Alvaro B. 
Rating:
4.0

Customer did not leave a comment.

CARSON J. 
Rating:
5.0

Customer did not leave a comment.

PABLO C. 
Rating:
5.0

Customer did not leave a comment.

Darren M. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Now let's start off with a positive note. I believe the manager's name is Keely and she was very helpful she did her absolute best to accommodate me which was very nice to see someone who enjoyed doing their job which in turn was very calming to know that there was someone who cared and was very helpful so I thank her very much because she had compassion empathy and sympathy and she really went above and beyond to make sure that I got a truck did accommodate me with what I needed so Keelye Thank You Suggestion number one to the company is to train their employees to explain to the patrons that they cannot split their payment with two different credit cards that will save the person a lot of worry and frustration. However there was an issue with the first truck that they gave me it wouldn't stop the second truck the ignition wouldn't turn third truck was good however as the road trip became longer there's a gauge where it's supposed to stay in the green it stayed in the red so I they need to service their trucks better that is the only thing I could say negative which is not very good because if people are taking their trucks long distance they really need to make sure that their trucks I service properly and very good so people do not get stuck on the side of the road because nobody wants that. 😃 On a positive note overall I was definitely good with everything thanks U-Haul

Vanessa S. 
Rating:
5.0

When I rented the truck it had a lot of water in the back of the truck inside don't know how the water got there but there was water in the back when I had rented the truck which end up getting some of my boxes wet

Brenda N. 
Rating:
5.0

This was a simple drop off. The person who assisted was polite.

joan C. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
3.0

Customer did not leave a comment.

Reyna D. 
Rating:
5.0

Megan on phone 10-28 and Keenly for on-site check-in 10-29 were both fantastic: friendly, efficient, helpful. Keenly appears to be an excellent manager in a challenging time for managers of a young workforce. The young man who checked me back in just at closing was very kind to help me and polite (sorry, did not see his name tag!)

Melissa T. 
Rating:
5.0

Great, very efficient

Alexandra S. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Joan M. 
Rating:
5.0

Customer did not leave a comment.

arthur J. 
Rating:
1.0

Staff verbally assaulted me and my significant other who has mental health issues very inappropriate attempts to engage in a physical altercation threats of bodily harm were made. Bill not accurate billed for 3 extra days and fuel don't go to this location

Michelle B. 
Rating:
3.0

Customer did not leave a comment.

Richard W. 
Rating:
1.0

Customer did not leave a comment.

Adalberto E. 
Rating:
5.0

Nothing just keep doing the awesome job you guys do ..thanks

DANILO B. 
Rating:
5.0

Customer did not leave a comment.

Francis P. 
Rating:
3.0

Customer did not leave a comment.

Curtis H. 
Rating:
5.0

Customer did not leave a comment.

Toby S. 
Rating:
5.0

Customer did not leave a comment.

ANdrew H. 
Rating:
5.0

Customer did not leave a comment.

Amber A. 
Rating:
5.0

Customer did not leave a comment.

Alfredo A. 
Rating:
5.0

Customer did not leave a comment.

Luis L. 
Rating:
5.0

Customer did not leave a comment.

YVETTE P. 
Rating:
1.0

Was charged for two days even though I only rented for 9 hours. Yes, I originally was only renting for 6 hours but called ahead when I got delayed and was told there wouldn't be anymore charges as long as I was back before closing. Was back at 5:30 pm. Spoke to someone the next day and was told it would be resolved. Never heard back. You guys are thieves and I will be giving a low rating on Google unless I am refunded the difference. Might even reach out to the better business bureau. Also windshield was cracked and oil life monitor was at zero percent.

JESSE R. 
Rating:
5.0

The 2 costumer sales associates were excellent

SULMA I. 
Rating:
5.0

Keele was amazing! So professional, kind, knowledgeable and pleasant!

Gabriela M. 
Rating:
4.0

The vehicle was filthy. I couldn't see out of the windows because they were so dirty and streaked. The dash, seats and floor are unsanitary. During this time of ongoing Covid and other concerns, the passenger cabin should be washed and sterilized between rentals. U-Haul is more concerned about cleaning the cargo area than they are the passenger cabin. If you can charge a fee to a renter for not sweeping out the cargo area, then we should charge a fee for having to clean your cabin! I specifically asked for a "Clean & Presentable" vehicle, and that is not what I received. I'm not sure if I can attribute it to this location, or U-Haul in general, but it's disgusting and needs to be addressed for your customer safety and service.

James V. 
Rating:
5.0

This was the 2nd time I rented a vehicle from this location and I still have the handtruck I purchased. Would I use this location again..YES. The personnel and the service is A#1👌🏽

Betty A. 
Rating:
3.0

I was charged twice for my order. I called and spoke to Kealy about this and she said it was because I drove 16 miles. I picked up the truck before 730 am and had it returned around 830 am. I drove maybe 6 miles top. Even if I drove 16 miles, it would still have been less than what I was charged. Kealy reported she would look into this and get back to me and she never did.

Kevin H. 
Rating:
5.0

It took us almost a full 30 min of the rental period to do the documentation of scratched and dings, mileage, gas etc as well as get the key (we couldn't get the lock open in the self serve lockbox) The staff was excellent and I know we really needed and appreciated their help

Sara O. 
Rating:
5.0

Customer did not leave a comment.

Ramon M. 
Rating:
5.0

The staff was friendly and very accomplished. Great experience.

FRANK P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

luz V. 
Rating:
5.0

Excellent Service, Very Professional, Friendly Atmosphere.

Jerry M. 
Rating:
5.0

Just continue to keep your vehicles safe clean and maintain ed this is why I keep going back the manager keeley was great thank you mr.James

JAMES P. 
Rating:
5.0

No need to improved. This is the best U-Haul I've been to. Keeley is a awesome Manager . She is very knowledgeable, friendly and professional to the fullest extent. The crew is very friendly. Please give all the Team on this day Monday 9/19/22 @ 10:44am a raised or a bonus on their paycheck . Thank you.

Sokha R. 
Rating:
5.0

Customer did not leave a comment.

Paula L. 
Rating:
4.0

Customer did not leave a comment.

OLIVIA I. 
Rating:
5.0

Customer did not leave a comment.

Latoya R. 
Rating:
2.0

Did not get a receipt . Guy came and took the keys from me and said to leave he was busy with another customer and it will take a while. Waa not the nor al check out o usually have where they check mileage with you and let you know how much you'll be charged.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

Customer did not leave a comment.

Wilson G. 
Rating:
3.0

The location was fine your 800 number totally screwed up my order

WILL R. 
Rating:
4.0

Customer did not leave a comment.

Adalberto E. 
Rating:
4.0

Fast and easy.

Jocelyn A. 
Rating:
5.0

Customer did not leave a comment.

Carlos D. 
Rating:
5.0

Check fluids after return to base before put vehicle away should have checklist for inspection at customer return. Got a truck was down 3 qts. engine oil. Went back in told a worker we looked and there wasn't any oil at all in supply room had to switch another truck. Gotta keep track of the overhead right?!

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Alvaro M. 
Rating:
5.0

Customer did not leave a comment.

Philip F. 
Rating:
4.0

Customer did not leave a comment.

Jordan M. 
Rating:
3.0

Van I wanted was not on the location I chose for pickup. Can happens, but would be great to know it before the travel there, the time is always precious while moving. I needed to go to another location, where the guy told me that the self checkout after-hours is not a problem, yet after ontime arrival for drop-off I found, that he should gave me lock for drop-off lock box (I had to leave the keys in open one)

Vilem H. 
Rating:
5.0

Customer did not leave a comment.

Danson K. 
Rating:
2.0

Van smelled like fish, horrible smell. Employees on their phones all the time

Oren K. 
Rating:
5.0

Customer did not leave a comment.

Sophie W. 
Rating:
4.0

Customer did not leave a comment.

elaine H. 
Rating:
3.0

Check the equipment for anything additional that isn't supposed to be there. There was a spare tire in the back of the van

EDWIN V. 
Rating:
3.0

Customer did not leave a comment.

Lucy B. 
Rating:
2.0

Customer did not leave a comment.

Jordan P. 
Rating:
4.0

Easy in easy out they don't nickel and dime you...

Philip A. 
Rating:
5.0

Staff was very helpful and friendly, equipment was clean and worked well for my move. Thank you!

Emilee L. 
Rating:
5.0

Excelente!!!

Newman S. 
Rating:
3.0

Customer did not leave a comment.

Bart J. 
Rating:
3.0

sunscreen was broken and fell on me just from road vibration.

Konstantin G. 
Rating:
5.0

Customer did not leave a comment.

Tony C. 
Rating:
1.0

The truck we were assigned had a low front tire. The company said they would fill it up. We insisted that they check it for a leak. It had a nail which likely would have meant a flat tire on a long trip. They did find another truck in a different location. Altogether we lost 2 hours of travel time.

Holly K. 
Rating:
3.0

I have been nearly charged double with no explanation and multiple attempts to contact a representative with no response.

Mark G. 
Rating:
3.0

Was a bit upset about the convenience fee charged for dropping off the truck after hours. I gave the truck back a day and a half earlier and was going to go the rental location the following morning to check out and I received an email with the checkout and the fee already applied around 8am the following morning. I purposely dropped off the truck for safety reasons as i did not want it to be in a parking lot in downtown providence.

donald S. 
Rating:
1.0

Customer did not leave a comment.

Aidan S. 
Rating:
5.0

Customer did not leave a comment.

Barry A. 
Rating:
5.0

Thanks again because you are such awesome guys

Marcelino A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

Adalberto E. 
Rating:
2.0

Fill the gas tank

Ifeanyi N. 
Rating:
5.0

Very quick and easy drop off experience.

JAMES A. 
Rating:
5.0

Great and easy experience. I never rented a uhaul before , my husband did the job for me. It was so easy by phone and then when I went to pick it up everything was done. Great customer service everyone was wonderful

fabiola F. 
Rating:
4.0

Customer did not leave a comment.

Kevin D. 
Rating:
1.0

I originally ordered a 20 foot truck weeks before I needed it. The day before, I get a text that they is trouble filling my reservation. After calling, I ended up having to use a 15 foot as that was the only thing available… even though I pre scheduled a 20 foot weeks prior. When I show up to the location, I am told they don't have any trucks for me and I have to drive to ANOTHER LOCATION just to get the 15 foot truck. Then I finally get the the next uhaul, and I am told they don't have any appliance dollies (which I also reserved). Absolutely horrible service and will never use uhaul again.

Alyssa A. 
Rating:
5.0

Customer did not leave a comment.

YOLAINE D. 
Rating:
1.0

Service level poor to horrible

christian M. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO C. 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
5.0

Good servers thanks you

ROBERTO P. 
Rating:
5.0

The check egg in light was on top the truck when I got it

BROOKE C. 
Rating:
5.0

Good job

ROBERTO P. 
Rating:
4.0

Customer did not leave a comment.

Anthony P. 
Rating:
2.0

Mobile check in necessitated going inside, where customer service was bad. The vehicle was covered in dings and scratches, and the interior smelled and was dirty. Very disappointing overall.

John U. 
No reviews have been submitted for this location.

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