Customer Reviews for U-Haul of Rancho Cordova

7,549 reviews

11351 Pyrites Wy   Rancho Cordova, CA 95670
(E Of Sunrise)

(916) 638-1700

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(916) 638-1700

11351 Pyrites Wy
Rancho Cordova, CA 95670
(E Of Sunrise)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Fast, friendly service from the reps, thank you team!

DARON H. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO R. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
2.0

Do not let children work for you who think they getting over on you then people wouldn't have to dispute FAULTY charges. Stop lying charging extra & clean out cigarette gunk out of the truck & spray cause the truck smell like pee. You can tell they don't disinfect or wear mask.

PAULETTE S. 
Rating:
5.0

Customer did not leave a comment.

BRENTLY D. 
Rating:
4.0

Staff was excellent: very helpful and the late night return was great. Otherwise, I would have had to make a 20 mile round trip to my house to return next day:

ROBERT F. 
Rating:
5.0

Would have been helpful if agent provided a briefing on basic operation of vehicle particularly the tail gate which intuitively is opened from the rear of the vehicle. Not so as it turns out.

NORMAN C. 
Rating:
4.0

Most of the staff are friendly. I use your company vehicle every Wednesday to carry boxes. I have always been happy to use it. But yesterday was different. I returned the car, but she said I had wounded the inside of the Cargoven. There were already many marks inside the car. No matter how much it hits the box, the iron cannot be crushed. Fortunately, it was solved with the help of another staff member. I think it's a matter of how you approach customers. If another customer is framed in this way for something they've done before, someone will be an unfair victim.

Andrew P. 
Rating:
5.0

Trailer was clean and ready for pickup. The online reservation system worked very well. I am completely satisfied with my experience. Thank You

MARTIN O. 
Rating:
5.0

Customer did not leave a comment.

Kurt L. 
Rating:
1.0

Unfairly charged me. Didn't read the notes.

Xavier Y. 
Rating:
5.0

The staff were very helpful and friendly.

KATRINA B. 
Rating:
3.0

Customer did not leave a comment.

almorris A. 
Rating:
5.0

Great customer service!

ERIC B. 
Rating:
5.0

I specifically drive down to Rancho specifically to use THIS facility. The folks at the desk are always friendly, professional and VERY helpful and the equipment is ALWAYS in fantastic condition.

Valerie T. 
Rating:
5.0

The gentleman that checked us in was very professional, courteous and respectful. Nice holiday music was playing at his desk making a cheerful atmosphere. The process was easy, efficient and affordable. We are very happy with the experience and will use U-Haul for our next truck rental.

Lisa K. 
Rating:
3.0

Ensure equipment doesn't break down on the customer and encourage store to answer phone when assistance is needed. I had to call corporate to get refunded after being charged incorrectly.

ELISE D. 
Rating:
5.0

Customer did not leave a comment.

JAMEENYA G. 
Rating:
5.0

The staff are very friendly at this location, I'll be back when I need a truck or van.

SARA R. 
Rating:
5.0

Customer did not leave a comment.

JESSICA B. 
Rating:
5.0

The service at this location was awesome!! Keep up the great job.

PATRICK R. 
Rating:
5.0

Customer did not leave a comment.

SERGHEI T. 
Rating:
5.0

That location is definitely doing great

MOUSA N. 
Rating:
5.0

Customer did not leave a comment.

SUSAN F. 
Rating:
5.0

Customer did not leave a comment.

ANITA B. 
Rating:
5.0

Customer did not leave a comment.

MARGARET B. 
Rating:
5.0

Great staff. A shout out to Demauris for great service!

MARY W. 
Rating:
5.0

Customer did not leave a comment.

BRADY D. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Emma H. 
Rating:
5.0

Nice work

GARETT M. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Customer service was fantastic! Will use again and highly recommend.

JAMIE O. 
Rating:
5.0

Customer did not leave a comment.

Vera W. 
Rating:
1.0

Horrible! You can not knowingly rent out trucks with known gas leaks putting your customers lives in danger and then try and charge the customer for it!

CAMILLE C. 
Rating:
4.0

Customer did not leave a comment.

Leesa E. 
Rating:
5.0

Customer did not leave a comment.

Karolina G. 
Rating:
5.0

Everything was amazing including great customer service from Demaurio :) Thank you

FELICIA H. 
Rating:
5.0

Customer did not leave a comment.

JOE L. 
Rating:
5.0

Excellent, considerate, efficient service reps for both the rental and the return.

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

TYLER B. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Fast and good service. Thanks

Igor S. 
Rating:
1.0

Picked up the rented truck and blankets. Was not notified at any point until after checkout that they were out of blankets. I was told to go to another uhaul to get blankets if I needed them. Unacceptable. Uhaul movers were to arrive 30min after truck pickup and the other uhaul locations did not open for 1hr.

Melanie D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Thanks for your good customer service 🤗

LISA B. 
Rating:
5.0

Nothing. I will only be renting from this uhaul location in the future. The friendliest and most efficient staff.

CINDI M. 
Rating:
5.0

Customer did not leave a comment.

SHANNON W. 
Rating:
1.0

Don't charge people twice and keep better records

ERIK A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT L. 
Rating:
3.0

Customer did not leave a comment.

JESSE E. 
Rating:
5.0

Perfect experience, could not have been better.

EDWARD S. 
Rating:
3.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

Compared to my previous experiences at this location & with the previous staff I'd say the location has improved. The manager made this a very convenient and easy experience & was very customer friendly.

Caleb H. 
Rating:
5.0

The store manager went above and beyond in helping me with a problem..

CORT S. 
Rating:
5.0

I had a lot of trouble returning the trailer online. Availability of either chat or customer service was very poor.

MARY JO C. 
Rating:
5.0

We rent trucks often, almost weekly, from this location for our business. The staff is always friendly and helpful. They go above and beyond anytime there's an issue or even locating last minute rental trucks for us. In a time of massive truck shortages it's been a relief to have these guys in our corner!

CHAD F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN K. 
Rating:
5.0

William was beyond amazing. He ended up helping three customers at the same time, and was so personable with all of them - even though one of the customers wasn't very nice to William. He made our first time renting a U-Haul truck such a wonderful experience. We will definitely rent from this location again when we need to haul something large.

PAMELA B. 
Rating:
1.0

Customer did not leave a comment.

WENDA M. 
Rating:
5.0

Customer did not leave a comment.

DENA B. 
Rating:
3.0

The employees were great but they didn't wear masks. The vehicle had some weird problem where it wouldn't take gasoline. It kept clicking off like it was full. I went to two stations. And yes, I know how to pump gas. I even managed a full serve gas station in the 80's. So you should fix the problem

BRYAN W. 
Rating:
2.0

Don't engage with .DeMaurio Armstrong, the person working when I turned in the vehicle. He was rude, .gruff, bullying and he overcharged me. I was exhausted after renting 4 different uhaul vehicles over the recent days for a move I did by myself and as a single senior woman I was quite worn out and this person was argumentative, accusative and not a good representative for the uhaul brand. I will avoid this location in the future.

SANDRA S. 
Rating:
5.0

Customer did not leave a comment.

FARAH A. 
Rating:
5.0

Customer did not leave a comment.

Keane B. 
Rating:
5.0

Christian was very helpful and courteous, a very nice young man!

DONALD M. 
Rating:
5.0

the staff is friendly and very helpful

MOTASIM E. 
Rating:
5.0

Customer did not leave a comment.

Derek B. 
Rating:
5.0

Great service!!!

EMIR T. 
Rating:
5.0

We have been to this location twice and will be back this Saturday. We could go to other locations but the team here is the friendliest, most efficient and are great problem solvers. Our first reservation we had a few weeks ago at a different location and it was a disaster we came to this location hoping they could help us and glad we did! They saved the day. Amando was kind, empathetic and figured how to save the day. Also a special shout out to Demaurio! We needed an adaptor so we could have lights and he used his own money to pay for it because it took so long for us to get our rental to avoid us possibly getting more upset. He never told us he did that until we came back this last weekend and he said that we should have got the adaptor back since he paid for it and it was ours!!! Who does that we paid him back and paid for another adaptor but I can't thank this team enough for their service. They should be applauded for their great service. We will always go to this branch.

MELISSA J. 
Rating:
5.0

Customer did not leave a comment.

Bhushan L. 
Rating:
5.0

Staff very helpful for this first time renter. Thanks!

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

KYLE S. 
Rating:
5.0

Quick service, friendly employees, everything explained clearly. Great experience.

ETHNA R. 
Rating:
4.0

Had a bit of a problem with the web site when reserving and had to call to be sure that I, in fact, had reserved a pickup. Otherwise, everything was seamless.

KENNETH W. 
Rating:
4.0

Thank you Christian Morris!

TIMOTHY H. 
Rating:
5.0

Staff was professional and processed me quickly. Truck was in immaculate condition.

LARRY D. 
Rating:
5.0

Awesome customer service when picking up and dropping off

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Great customer service was able to answer all my questions

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

MOLLY F. 
Rating:
4.0

Great service but access to the location is inconvenient. I will still rent from them anyway

ELDEN L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Received one of the best friendliest and professional service ever at Uhaul from your employee Demario Armstrong took the time to show and explain everything from the contract agreement and rental equipment hook up. Great job Demario!

FRANK L. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE C. 
Rating:
5.0

Customer did not leave a comment.

Bryan K. 
Rating:
5.0

This was the fastest in and out of a rental that I have ever done

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
2.0

They were basically having an hr meeting in the lobby. This place was ran very well before. But they wouldn't even bring me my truck today. They said here's the keys it's somewhere out there.

JACOB C. 
Rating:
1.0

Miss communication the whole four days we had this and threatened us multiple times.

Anthony D. 
Rating:
1.0

.

ISRAEL V. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Alexis G. 
Rating:
5.0

Nothing every was perfect:)

CHARDAY P. 
Rating:
5.0

The line was off the 26 foot rig didn't have no gas in it I still haven't got my refund on the gas I put $50 in

ISRAEL C. 
No reviews have been submitted for this location.

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