Customer Reviews for U-Haul of Simi Valley

5475 reviews

1577 E Los Angeles Av   Simi Valley, CA 93065
(& Erringer)

(805) 584-9374

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(805) 584-9374

1577 E Los Angeles Av
Simi Valley, CA 93065
(& Erringer)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Was a little difficult pulling trailer out of spot at uhaul. They park them so close to each other.

MICAH W. 
Rating:
5.0

Customer did not leave a comment.

DEAN H. 
Rating:
5.0

Customer did not leave a comment.

RICK WADE C. 
Rating:
3.0

Over charged

MAXIME D. 
Rating:
4.0

Nobody smiles, but I get it. There's nothing glorious about working 9-5 every week. All of us get caught up in that.

ISAIAH B. 
Rating:
4.0

The truck needed washing.

EDUARDO P. 
Rating:
3.0

Lower your prices for around town rentals. My original quote was 62 plus mileage, ended up costing me 120 when all was said and done.

JERRY M. 
Rating:
2.0

Customer did not leave a comment.

REGINACOELI C. 
Rating:
4.0

Juan is awesome and is a pleasure to work with. One of the guys who helped me on April 23rd was pretty rude. I was picking up on Friday eve and it was clear he was trying to get out on time. Other than that, it has been a good experience. BTW, the 20' truck I got yesterday...the key for the lock on the back would not work. Also I believe there may be a loose connection on the tailgate lights as they were intermittent.

LINDA Z. 
Rating:
5.0

The guy who helped me out worked very fast. There was another guy just sitting around on his phone.

REZA A. 
Rating:
5.0

Simi Valley location and customer service, nothing to improve. Originally I wanted one way Fremont CA to Simi Valley, kept getting the run around and they would call me to confirm. They didn't, I called and they said pick up the truck in Monterey CA, Way out of my way. Then I got someone in the Sacramento area who said it was out of their territory and couldn't helpl. I called the SV Uhaul on Los Angeles who immediately understood and transfered me to the Regional office and they worked everything out. the trip was uneventful and check in was a breeze. Thank you Simi Valley Uhaul ;and Van Nuys Regional office. Also the one and only person on location, a young lady at the Simi Valley location was friendly , helpful and working efficiently with several customers at the same time and installed trailers for some. An asset to your company!

SUSAN P. 
Rating:
5.0

Kudos to the team. Thank you.

ANGEL G. 
Rating:
3.0

Customer did not leave a comment.

GABRIEL H. 
Rating:
5.0

Maybe see if you could have a way too easier access to your yard ... maybe from a side street entrance so that you don't have to find somewhere to turn around down the street just to return equipment... that's very inconvenient for the customers.

DONNY B. 
Rating:
5.0

NC

HENRY V. 
Rating:
5.0

Best location

JOSEPH S. 
Rating:
5.0

Provide car phone charging cables for both iphone and android. Those will come in handy especially on long trips like the one I had, just to keep the phone battery charged throughout the trip since the driver uses the phone maps for the most part . Thanks.

EDWARD K. 
Rating:
5.0

Smooth transaction.

AKBAR B. 
Rating:
5.0

This location in Simi Valley is run very well in and out with little problems...

RICHARD S. 
Rating:
5.0

Great service

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Thanks for your help

nicole w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORENA R. 
Rating:
4.0

They had a problem with being able to wash van not sure why and their computer was down. These things happen. I have rented here many times before and will again. The price is very good and trucks are available at short notice well stocked facility as always at this location in Simi Valley unlike other locations in this city. They were fast, no nonsense and they had the truck I needed. It is run as well as can be expected.

TIMOTHY S. 
Rating:
3.0

Customer did not leave a comment.

AMANDA W. 
Rating:
5.0

The person who attended me awesome person, good service

MARIA A. 
Rating:
5.0

Everyone was very attentive and helpful

BERNARD M. 
Rating:
5.0

Rent vehicles all the time at this location. Nice people, great experience. Thank You!

John T. 
Rating:
5.0

I did not see any need for improvement during my visit. The guy working hustled and was courteous at the same time. The easiest rental/return

BRYAN S. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
1.0

since I put all the information in your system, why did I need to wait 15 min while the employee took care of a customer who did not pre register. this was extremely frustrating. I should have been able to just grab the keys and go. this was a horrible experience

Yafah J. 
Rating:
5.0

Customer did not leave a comment.

Balfre S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

THERESA W. 
Rating:
4.0

Customer did not leave a comment.

BONNIE Y. 
Rating:
5.0

The staff was pleasant and helpfull in every maner of the process even help me load the storage unit. i couldnt ask for better service.

RONALD T.  |  Overall Experience 
Rating:
5.0

The pre check-in made it fast and easy.

James W. 
Rating:
5.0

Customer did not leave a comment.

YOUNG S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA T. 
Rating:
5.0

I've used this location for years. Nothing to really complain about. I've always had a good experience.

MICHAEL L. 
Rating:
5.0

Awesome experience. The guys there are all so great with me

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
4.0

Seems understaffed but those who were there were excellent

TRESENIA G. 
Rating:
5.0

Fantastic service. The people there always go above and beyond to help us out.

JEFFERY H. 
Rating:
5.0

Customer did not leave a comment.

Sue S. 
Rating:
5.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

It was an amazing experience

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Great and fast service at pickup and delivery.

VINCENT R. 
Rating:
1.0

I will never use or recommend Uhaul prices are so misleading, I will never use it again..

MARIA P. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

RONALD N. 
Rating:
4.0

Customer did not leave a comment.

Emily W. 
Rating:
5.0

The staff is very helpful and friendly and not as cynical as the manager from a few years ago. I have made reservations at other U-Haul locations only to find out that they did not have the equipment available once I arrived. U-Haul of Simi Valley has never let me down.

MARK K. 
Rating:
3.0

The truck's floor was unusually hot throughout my move. Enough to melt food, make bottled water undrinkable and making the bottoms of my feet unbearably hot and uncomfortable.

Pierre B. 
Rating:
5.0

I have been renting from this location quite frequently for a few years now. It is my opinion that the new manager could use some classes on people skills. He is not customer friendly and literally has me considering using a different location.

MICHAEL W. 
Rating:
4.0

When I arrived to pick up the truck the attendant was not very friendly, and the only other thing was there were no dollys. Truck was clean, everything else was great and when we returned the truck the person checking it in was very friendly.

KRIKOR B. 
Rating:
1.0

Customer did not leave a comment.

DAMIAN S. 
Rating:
5.0

Customer did not leave a comment.

DERRICK M. 
Rating:
5.0

Customer did not leave a comment.

Melissa K. 
Rating:
5.0

Customer did not leave a comment.

JERRY H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

VICKI M. 
Rating:
4.0

Customer did not leave a comment.

TRACY G. 
Rating:
5.0

This may be nothing but in the world of malware etc I don't trust taking a pic of my license then digitally sending on your link provided. I asked the desk to do it for me as before,pre-pandemic. They obliged but it seemed unnecessary for me to do it there while in person at the rental center. Thank you

CHRISTOPHER H. 
Rating:
5.0

The employees were awesome and efficient. They were short staffed but did there best and I commend them for there efforts

ROGELIO N. 
Rating:
5.0

Customer did not leave a comment.

MARIS S. 
Rating:
3.0

They should go with the customer to check out the vehicle . They should also show and confirm extra rented equipment ( how many blankets etc. ) . My vehicle had 50 more miles on it than the rental agreement. I caught it , but that shouldn't happen . They were nice and personable.

GREGORY R. 
Rating:
5.0

Well, I haven't called the location yet but will shortly. I p/u the truck in the later afternoon hours. A couple hours later a female called me wanting to know when I would be returning it (it was the only one on the lot). I told her prob around 12 noon the next day because I was going to be able to use my daughters car, she responded saying “oh good!” There was someone who wanted to rent a pick up and they didn't have any on the lot. I took it back 12:30-ish. I was hoping they'd credit it as coming in early, but they didn't. I really NEED a car to work, but don't have the funds to do so, so am needing to rent!😫. I recently had a car from Enterprise and it cost me over $1,000. for 21 days...not good since I was using it for work and they were draining my account!!! Guess I need to pray for a miracle!

SHAWN P. 
Rating:
4.0

Customer did not leave a comment.

Marcelo B. 
Rating:
5.0

Absolutely amazing experience at this place

KEVIN C. 
Rating:
4.0

Better customer service. One of the associates called me the day of our reservation and was very rude and upset that I wouldn't except another trailer and hung up on me.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

marty F. 
Rating:
3.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

HERAND S. 
Rating:
5.0

it was a good experience

ROGER G. 
Rating:
5.0

The manager and the woman who answered the phone were both fantastic to me. I am recovering from surgery so have issues with simple tasks during the pandemic. Deep thanks to them. Most corporations need to take better care of their employees..Especially when you have good ones so that would be my recommendation to you.

Ciena W. 
Rating:
5.0

Address I got in email took me next door. I ended up seeing the uhaul trucks and figured out how to get to the location, but you may want to look at GPS/address on popular GPS apps and adjust it. I had to make two u-turns in the next door parking lot with a trailer. Good practice, but a little frustrating! Thanks!

STEPHEN L. 
Rating:
3.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

It was a great experience from the time I called to make my reservation to the time I returned the van. Amazing customer service!

monica A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

We had a seamless move from CA to AZ with the help of U-Haul of Simi Valley, Top people giving top service. Thank you very much.

Stephen M. 
Rating:
4.0

My vehicle was very dirty on the outside. It had door damage when I picked it up and the door seal did not close proper causing wind noise while driving that was very loud. I rent from this facility often. Employees were excellent, they need more help since it was very busy

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

YANFEN Z. 
Rating:
5.0

Great customer service! The check out and back in was very fast and easy. The service members were fantastic!

SCOTT T. 
Rating:
5.0

Excellent customer service

IRASEMA S. 
Rating:
5.0

Have the person working the desk advise customers that if they are going to return their rental after hours they need to go to the U-Haul website and properly check-in the rental online. I did not know this step and I dropped off my rental without going online. The next day I called in and the customer service rep had no idea that my rental was dropped off and when he called my local store the rental hadn't been checked in yet. This call took 25 minutes.

CHRISTOPHER W. 
Rating:
5.0

Nothing, always a pleasant, hassle-free experience.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Noah T. 
Rating:
5.0

I love coming here it's local and they're top-notch every time

Elaine B. 
Rating:
5.0

Customer did not leave a comment.

Rohon C. 
Rating:
5.0

The rear passenger tire was low (per instrument panel).

Kevin H. 
Rating:
2.0

your web for reservation pretty crapy

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Eduardo C. 
Rating:
5.0

Smooth and easy, and the early check-in online made things faster. The van had a bit of a fan belt squeak when moving, but other than that it ran perfectly.

PHILIP I. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

AMEER N.  |  Overall Experience 
Rating:
5.0

The staff was excellent well trained and cater to every need I had I would recommend this facility to all my friends they are the last stop shop don't need to go anywhere else thank you for the great service muchly appreciated

RONALD T.  |  First Impressions 
Rating:
1.0

Rude, lazy and not willing to work staff. They all had their cars blocking my storage unit. I had to ask them for access, when not one but 3 employees leisurely took their time moving their car show vehicles as I waited a few minutes. The facility is dirty and it would make sense with 3 ppl who just take their time doing almost nothing. There was a mixup by uhaul of my pickup location and the staff were not helpful. Which all coincided with the customer service number who basically did the same thing and pushed me off to someone else to someone else. What a waste of time having me drive all over town and not be helpful. Horrible experience. If I wasn’t moving and needed your services that day I would have gone elsewhere. From this point forward you lost a customer. Thanks for wasting my time. Good to see staff being paid to do absolutely zero work.

Jackie B.  |  Overall Experience 
Rating:
5.0

The manager of the Simi Valley branch is great.

Alyssa A.  |  Overall Experience 
Rating:
5.0

Over the phone customer service was not helpful. Decided to go in person to inquire more and the in person staff at Uhaul Simi Valley is so friendly, helpful, and considerate.

Alyssa A.  |  First Impressions 
Rating:
4.0

Worked well for our needs

James H.  |  Overall Experience 
No reviews have been submitted for this location.

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