Customer Reviews for U-Haul of Simi Valley

5534 reviews

1577 E Los Angeles Av   Simi Valley, CA 93065
(& Erringer)

(805) 584-9374

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(805) 584-9374

1577 E Los Angeles Av
Simi Valley, CA 93065
(& Erringer)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charles U. 
Rating:
5.0

Customer did not leave a comment.

GREGORY D. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

LORI M. 
Rating:
5.0

Great service!!! Thanks

NELSON Q. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Nicholas was helpful checking us back in. Thanks!

Christopher S. 
Rating:
1.0

Customer did not leave a comment.

CATHERINE D. 
Rating:
5.0

Customer did not leave a comment.

KATRINA M. 
Rating:
5.0

Keep doing what your doing

JARED R. 
Rating:
3.0

Since it was a Saturday morning, it was very busy. Maybe have more staff on hand to assist

LYNNECINDY K. 
Rating:
5.0

Brandon was very helpful with setting up trailer.

RICHARD S. 
Rating:
5.0

Flawless rental. Worked great. All good. Maybe wash the vans a bit more and the rear door locks were defective so we could not lock the property in the van.

Robert A. 
Rating:
4.0

had reserved cargo van … however, was told that that hadn't been returned yet … switched to 10' truck but would have preferred cargo van … thanks./

JAVED R. 
Rating:
4.0

Customer did not leave a comment.

NIKLAS T. 
Rating:
2.0

The employee didn't really know how to close out the system. He seems new but lost. Due to the long line behind me and his inability I had to just take a much larger charge just to get out of there. The truck drove terribly. The manager was great in the morning. Returning was terrible. I was inconvenienced at the outset right after making my reservation having to drive 20 miles away to pick up the truck when I was supposed to pick up one around the e corner from my house.

CHANCE C. 
Rating:
5.0

I'm very pleased with the staff on site.

MANUEL C. 
Rating:
5.0

Very convenient

SAMUEL C. 
Rating:
3.0

Customer did not leave a comment.

SCOTT O. 
Rating:
3.0

I had booked a vehicle through the customer service but I was told at the location that I had no reservation. Then I was given a vehicle larger than what I needed and consequently I was charged more. To make matters worse, the truck was working poorly.

Saeed N. 
Rating:
5.0

Quick and easy, clean van. Staff was nice and helpful.

JEFFREY M. 
Rating:
4.0

All was good

PATRICK G. 
Rating:
1.0

Customer did not leave a comment.

TIMOTHY N. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Marshall M. 
Rating:
5.0

Efficient service both at the beginning and upon return, staff is all business but not condescending.

ROBERT D. 
Rating:
2.0

I've done soo much business with this location. I rented a car carrier, picked up at 7am and planned on returning it that night at 7pm. I ended up returning it at 8pm and just dropped it off in a spot as I've done soo many other times. Apparently they have a new drop off policy where you have to check it in on your phone. Nobody explained anything about this. Even through I only had this for 13 hours they charged me a $25 fee. He said they should have explained this to me but still charged me anyway. Looks like my business with this location is sadly over.

LANCE G. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
3.0

Customer did not leave a comment.

MANUEL A. 
Rating:
3.0

Your wed site should reflect the equipment that is available. I rented a trailer and soon after was told that that type was not available. I had to use a trailer that then took greater time and effort to do the job. No offer of a discount for my having to travel farther to get the trailer and having to spend more time making it workable. Also, when returning the trailer, I was pointed where to take it. No one came to help. I backed it into place, unhitched it, had to find someone to check me out, and then got a call 3 days later asking when I would be returning the trailer.

KENT J. 
Rating:
4.0

The 15' rental was not a "Gental Ride". Also, it was very noisey. The passenger side door had to be slammed hard to close all the way.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
4.0

Very efficient

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Jeff H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
5.0

Truck I rented needs servicing or replacement although was drivable for what I need it for. Alignment is off and the doors were very difficult to close. I would not drive this particular truck long distances. The Simi Valley U-Haul was was well organized and was able to pick up and drop off efficiently.

Mark N. 
Rating:
5.0

Keep up the good work.

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

NANCY V. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
3.0

Cashier that helped us was rude and clearly did not want to be there. Didn't listen to our question and gave smart ass answers back. Finally understood our question just kept saying idk it depends. Someone else has to come answer the question for us.

Jessica N. 
Rating:
5.0

Professional and knowledgeable. Quick in the process.

MICHAEL U. 
Rating:
5.0

Agents were very helpful and professional. Very quick to complete contracts and have the rented equipment ready.

THEODORE B. 
Rating:
5.0

Rented a trailer last minute, moved my motorcycle and returned within two hours without any fuss. That was easy!

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK T. 
Rating:
5.0

Everything was perfect.

ALAN L. 
Rating:
1.0

I booked my reservation online then tried to use the pick up and scan option. It did not work. I still had to wait in line to check out my truck. This location did not have enough staff to help customers. No instructions on how to return the truck when returning. You have to do a lot of waiting for help.

LORI B. 
Rating:
1.0

When I returned the trailer two men took it off and took my plug in adapter. I told one of the men to give me back my adapter. He then said it didn't have one. I told him I know it has one because I had to buy one prior to renting this trailer. The person who took it was about to take off in his truck. I told him they are not cheap. He then handed it over while telling me don't make it a big deal they are only $13. I said that's not the point. My contact information is juanguerrero805@yahoo.com. please tell your employees that is not acceptable. I need a response or I will make this a formal complaint. Juan Guerrero

JUAN G. 
Rating:
5.0

Juan as excellent customer service he was friendly and very thorough, thank you Juan for walking me to the truck, your friendliness was extraordinary

MARIA O. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Place was clean, service was fast, truck was ready to go

LEROY C. 
Rating:
5.0

I can't think of anything

EUGENE W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
5.0

Easy pickup and was able to return trailer after hours. Highly recommended

VINCENT F. 
Rating:
5.0

Customer did not leave a comment.

Sabrina E. 
Rating:
5.0

I rented a 26ft truck. Told the worker that the steering tires we in bad shape Ann should be replaced as this truck was going to Arizona and return. The worker told me if I had a problem call road service. I took the truck home and called roadside service who came out and replaced the two steering tires. I was delayed 3 hours to departure to Arizona and would you please Reimburse me for those three hours please let me know by contacting me through my email rg.schumacher@spcglobal.net Thank You

RICHARD S. 
Rating:
5.0

N/A

Fang W. 
Rating:
4.0

Was a little difficult pulling trailer out of spot at uhaul. They park them so close to each other.

MICAH W. 
Rating:
5.0

Customer did not leave a comment.

DEAN H. 
Rating:
5.0

Customer did not leave a comment.

RICK WADE C. 
Rating:
3.0

Over charged

MAXIME D. 
Rating:
4.0

Nobody smiles, but I get it. There's nothing glorious about working 9-5 every week. All of us get caught up in that.

ISAIAH B. 
Rating:
4.0

The truck needed washing.

EDUARDO P. 
Rating:
3.0

Lower your prices for around town rentals. My original quote was 62 plus mileage, ended up costing me 120 when all was said and done.

JERRY M. 
Rating:
2.0

Customer did not leave a comment.

REGINACOELI C. 
Rating:
4.0

Juan is awesome and is a pleasure to work with. One of the guys who helped me on April 23rd was pretty rude. I was picking up on Friday eve and it was clear he was trying to get out on time. Other than that, it has been a good experience. BTW, the 20' truck I got yesterday...the key for the lock on the back would not work. Also I believe there may be a loose connection on the tailgate lights as they were intermittent.

LINDA Z. 
Rating:
5.0

The guy who helped me out worked very fast. There was another guy just sitting around on his phone.

REZA A. 
Rating:
5.0

Simi Valley location and customer service, nothing to improve. Originally I wanted one way Fremont CA to Simi Valley, kept getting the run around and they would call me to confirm. They didn't, I called and they said pick up the truck in Monterey CA, Way out of my way. Then I got someone in the Sacramento area who said it was out of their territory and couldn't helpl. I called the SV Uhaul on Los Angeles who immediately understood and transfered me to the Regional office and they worked everything out. the trip was uneventful and check in was a breeze. Thank you Simi Valley Uhaul ;and Van Nuys Regional office. Also the one and only person on location, a young lady at the Simi Valley location was friendly , helpful and working efficiently with several customers at the same time and installed trailers for some. An asset to your company!

SUSAN P. 
Rating:
5.0

Kudos to the team. Thank you.

ANGEL G. 
Rating:
3.0

Customer did not leave a comment.

GABRIEL H. 
Rating:
5.0

Maybe see if you could have a way too easier access to your yard ... maybe from a side street entrance so that you don't have to find somewhere to turn around down the street just to return equipment... that's very inconvenient for the customers.

DONNY B. 
Rating:
5.0

NC

HENRY V. 
Rating:
5.0

Best location

JOSEPH S. 
Rating:
5.0

Provide car phone charging cables for both iphone and android. Those will come in handy especially on long trips like the one I had, just to keep the phone battery charged throughout the trip since the driver uses the phone maps for the most part . Thanks.

EDWARD K. 
Rating:
5.0

Smooth transaction.

AKBAR B. 
Rating:
5.0

This location in Simi Valley is run very well in and out with little problems...

RICHARD S. 
Rating:
5.0

Great service

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Thanks for your help

nicole w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORENA R. 
Rating:
4.0

They had a problem with being able to wash van not sure why and their computer was down. These things happen. I have rented here many times before and will again. The price is very good and trucks are available at short notice well stocked facility as always at this location in Simi Valley unlike other locations in this city. They were fast, no nonsense and they had the truck I needed. It is run as well as can be expected.

TIMOTHY S. 
Rating:
3.0

Customer did not leave a comment.

AMANDA W. 
Rating:
5.0

The person who attended me awesome person, good service

MARIA A. 
Rating:
5.0

Everyone was very attentive and helpful

BERNARD M. 
Rating:
5.0

Rent vehicles all the time at this location. Nice people, great experience. Thank You!

John T. 
Rating:
5.0

I did not see any need for improvement during my visit. The guy working hustled and was courteous at the same time. The easiest rental/return

BRYAN S. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
1.0

since I put all the information in your system, why did I need to wait 15 min while the employee took care of a customer who did not pre register. this was extremely frustrating. I should have been able to just grab the keys and go. this was a horrible experience

Yafah J. 
Rating:
5.0

Customer did not leave a comment.

Balfre S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

THERESA W. 
Rating:
4.0

Customer did not leave a comment.

BONNIE Y. 
Rating:
5.0

The staff was pleasant and helpfull in every maner of the process even help me load the storage unit. i couldnt ask for better service.

RONALD T.  |  Overall Experience 
Rating:
5.0

The pre check-in made it fast and easy.

James W. 
Rating:
5.0

Customer did not leave a comment.

YOUNG S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA T. 
Rating:
5.0

I've used this location for years. Nothing to really complain about. I've always had a good experience.

MICHAEL L. 
Rating:
5.0

Awesome experience. The guys there are all so great with me

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

AMEER N.  |  Overall Experience 
Rating:
5.0

The staff was excellent well trained and cater to every need I had I would recommend this facility to all my friends they are the last stop shop don't need to go anywhere else thank you for the great service muchly appreciated

RONALD T.  |  First Impressions 
Rating:
1.0

Rude, lazy and not willing to work staff. They all had their cars blocking my storage unit. I had to ask them for access, when not one but 3 employees leisurely took their time moving their car show vehicles as I waited a few minutes. The facility is dirty and it would make sense with 3 ppl who just take their time doing almost nothing. There was a mixup by uhaul of my pickup location and the staff were not helpful. Which all coincided with the customer service number who basically did the same thing and pushed me off to someone else to someone else. What a waste of time having me drive all over town and not be helpful. Horrible experience. If I wasn’t moving and needed your services that day I would have gone elsewhere. From this point forward you lost a customer. Thanks for wasting my time. Good to see staff being paid to do absolutely zero work.

Jackie B.  |  Overall Experience 
Rating:
5.0

The manager of the Simi Valley branch is great.

Alyssa A.  |  Overall Experience 
Rating:
5.0

Over the phone customer service was not helpful. Decided to go in person to inquire more and the in person staff at Uhaul Simi Valley is so friendly, helpful, and considerate.

Alyssa A.  |  First Impressions 
Rating:
4.0

Worked well for our needs

James H.  |  Overall Experience 
No reviews have been submitted for this location.

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