A $50 discount after this experience!?!? Seriously??
David CCustomer Reviews for U-Haul of Southside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have some hitch scales to sale so people can see what the tongue weights are on their trucks for some safe towing and piece of mind I couldn’t find any in town all had to be ordered
Cynthia DJhon is also in compliance with the rest team thank you uhaul for you're service!!! Dispatch the mechanic great shout out to you guys 2!!!
ignacio rPicked up my rental as they were trying to check it in. Saying I was late to pick it up when I was 10 minutes early. Then the rental was parked between two other rentals bumper to bumper. Had to have an employee move the rental. They berated me the entire time about how easy it was to move. Not my job... Then I returned the rental 2 hours in to a 6 hour rental. They called me 5 hours later asking where there rental was. Had to call the district office to figure it out. Horrible experience for a two hour, 8 mile rental...
Broc HIt was a great experience as always. John is the best to work with
PAWEL BIt meant a lot that both the pick-up and drop-off locations were open to giving an extra miles allowance for the miles I had to drive from that location to my parent's home where I did the loading. It makes sense and should be part of the standard miles allowed in the contract (like 20-50 extra miles) but, initially, it wasn't. Thank you to the great employees who treated me like a human being. For that, I will continue to use Uhaul services and recommend them to others!
Tynan WWait was an hour on pick up and return. Truck was on empty and seatbelt was broken. Left my car and someone smashed the window. Will never go there again.
Tamara HJose, thanks for the excellent customer service. Most importantly your patience since we had so much trouble with my phone loading that my license and very details of renting the trailer. Thanks he will be highly recommended by me for renting there in the future.
santiago cMy original reservation at another location was not available. I was moved here and not happy.
RANDALL SExcellent experience. Very satisfied
John PThe only downside is that someone hit my car in their parking lot that day, and none of the employers received a report about it.
SALVADOR GNot a thing. Perfect customer service. Thank you.
Toni GI don't care for your app online I do not know how to do it and it's just confusing thank you don't wait wait
Leslie TEverything was great
PAWEL BJohn did not change the fuel gage to 1/8 of a tank. I walked in and showed him the picture that was taken. He was to change it from 1/4 of a tank of gas to 1/8. All Postal inc charged me 13.50 for fuel. I returned the Truck with more than 1/8 of tank of gas.
KELLIE MGood
Luis OOther than waiting in line everything was good
clark dUnderstaffed.
Greg HGreat service definitely will recommend to family and friends.
Freddie LThe truck i used did not have a working 12v charger port but other than that it was great.
Roman C(I think his name was...) Jose did a great job in sorting out how are three different reservations for the same rental. Even with a backed-up line of waiting customers, he would apologize for their predicament while focusing on getting our situation solved.
William ELine was super long moved slow the system was down the link to take my pictures didn’t notify me until 2 hrs after I left facility staff didn’t explain the overall cost for an intown move haven’t rented a truck in a while personally felt the overall cost was high could display mileage cost more clearly on the daily price sign
Alexander GThey gave me a quarter of a tank of gas. I have video and pictures in the parking lot before pulling off. Yet the charged me extra when I returned the truck. They had no dolly’s. They moved extremely slow. One lady just kept walking in circles from an office to the bathroom over and over and left two other employees at the counter. The poor man on the phone just kept shaking his head. It took so long to get the trucks. Then the parking lot was so over crowded, I had to ask them to move so I could get the truck out. Worst experience I’ve ever had with UHAUL.
VICTORIA MLong lines. At pick up and drop off. But treated very professionally.
LEE SFriendly, fast and easy process. Thank you!
VENETZY MUnlock gate during business hours and have person available to help.
Joseph DKeep on being friendly and helpful. !!!!
Joseph DNada todo es exelente
jorge sThanks to the crew at this uhaul for being kind even when they were super busy! It seemed like something else stressful was going on, yet the team kept it as professional as possible and we're still kind and polite.
Kristopher BGood service.
MARTHA RGood service
German hBetter service on vehicles, I rented a vehicle and didn’t have AC, temperature gauge or sensor didn’t work ABS light on. What a mess will not rent a vehicle here again.
ivan pIt just took too long to get to the counter.One person checking in and out the other person.Don't know where he went to only one person up there.And it took too long, and it was slow, but other than that the customer service from school
dion hMy problem was solved by manage Jim with great understanding and he was very helpful Thank you Jim
Charlene OVery good truck very clean all people very good nature I like thank you so much
Sukhjinder SGreat Curtis service fast hook up and drop office
Darrell JPlease be careful they will overcharge you and won’t even correct it
Raman MI live in Tehachapi California there are several u haul locations with no inventory causing me to the travel into Bakersfield, renting and then paying mileage for 100 miles of travel of $77.00 extra dollars
BRENDA MWhen we returned the vehicle the person at the counter acknowledged the return, assured us he would reflect such yet the next morning I received a call asking me to return the vehicle. There was no record of my return the previous day and in a timely fashion. I had to convince the call center that I had indeed returned the vehicle the day before. When I finally got the receipt, it indicated I returned the van three hours later than I did. Really poor quality control.
Margo REverything was dealt with in a timely manor. No need for improvement on my end. I loved the experience from today, thank you.
Marcos VThe guy over there seems like he doesn't like being spoken to in Spanish and refuses to explain things. That's what I didn't like—he comes across as racist. I think it's called...Ivan
ROSA TMileage fee seems high
chase wHave enough gas in the truck to get to a gas station further than across the street.
Michael WGas hose cut
Joseph DIt was very smooth start to finish.
Kari AGreat team. But the location is not the best. High crime and lots of foot traffic. The employees make up for the sketchy location.
robert rI had to wait a hour and a half for a mechanic to bring a battery because the vehicle didn’t already have one.
Jesus CMake sure all of the accessories work before renting to someone. The 12volt port on the dash doesn't work. 😕
Robert SThe truck I rented was a little dirty on the outside, it was clean on the inside. but overall was great, ran great and worked great for my needs
Mark VGreat customer service from Mr. Carlos he explained everything correct i recommend this location again
Felipe PThe online portal was awesome. I had reserved a van and there was a long pick up line so I just switched it to self pick up and everything went smooth. Also drop off was easy
Erick DEverything was fine!!!
Roberto LI wanted to give your represenative Jose recognition for being very helpful. Jose assisted me with feedback regarding an issue with my trailer lights. He was very helpful and I was able to resolve my issue and continue as planned. Thank you Jose. All staff there were professional and friendly as well. Thank you U Haul Staff.
Gary MStaff are always friendly and helpful, Pleasure to do business with!
Lance KStay the same.
roy SCustomer Service was very poor
Clinton WNone
arnold lGreat experience all time in u-haul
ISLAM BThe new transit van I rented was AMAZING! Drove like a dream, handled fantastic up and over the mountains and great fuel economy through out the whole entire trip Highly recommend this van if u are on a budget especially during our current gas situation!👍🏽👍🏽🔥
Pete AComment Review: From the beginning to end was seamless. At the counter pick up and the delivery drop off. All employees were awesome that helped us. Also reserving the vehicle was easy, all agents standing by were a great!
Claudia K