Customer Reviews for U-Haul of St Paul

Rating:

5.0

Thank you!

Rating:

1.0

The fact that the website was down at 8 am which was my pickup time and caused a major backup. I had to be out of my apartment by 10am and i didn’t even get my truck until 9:15. Then when I got to my destination there was a padlock on the back of the truck causing another delay. My movers had another job to get to so I ended up doing most of my move alone from a third floor apartment. Then when I returned the truck I was charged for insurance that I didn’t ask for and equipment I didn’t rent. I was able to get 45$ back but the entire thing should have been taken care of. I lost money on movers I lost about 2 hours of my time just getting a truck I had RESERVED. And I had to do half by myself I almost passed out and was so nauseous I could hardly make it to the storage facility. What an absolute nightmare thanks uhaul!!

Rating:

1.0

It took the gentleman a half hour to get us checked out and I had made reservations online. Training on typing would be very helpful. I also smelled a strong odor of marijuana that made me nauseous. The worst service I received anywhere in many years.

Rating:

5.0

Thank you for adding new staff to this location. Makes all the difference!

Rating:

5.0

Staff was nice and helpful

Rating:

2.0

It was total chaos. Staff had very poor communication. We had to go back after we drove off in the truck because we didn’t have the code to the padlock. When we went back to get it, the staff person was really rude. And there was no way to get a person on the phone to avoid us driving back. Very poor customer service.

Rating:

3.0

I want to let you know. When we walked in a guy name Quincey was NOT customer friendly. While setting up for the truck he was laughing and very great time with his co-worker. He would talk to me like a robot. Take a right, Walk down and you will find your truck. WHY are you working with customers and you don't like being around them?! I wouldn't go to rent while he is there. Mean!! And I gone to this location for a long at time.

Rating:

1.0

This location is consistently unprofessional. Service is really slow snd the employees argue in front of the customers. This has been my experience two visits in a row. Equipment has been very dirty on both occasions.

Rating:

1.0

The vehicle provided was in poor condition and appeared to have significant maintenance issues. The engine warning light was illuminated throughout the rental period, the vehicle made unusual noises, and it was difficult to drive safely and comfortably. Additionally, the vehicle was provided with less than a half tank of fuel, yet I was charged for a full tank upon return. I also reserved the vehicle for a 24-hour period but was incorrectly charged for two full days. Furthermore, the overall customer service experience was unsatisfactory. There were unnecessary delays during both the check-in and check-out processes, which caused inconvenience and reflected a lack of professionalism. Given these issues, I believe the charges applied to my rental are unjustified and request a prompt review, correction of the billing errors, and appropriate compensation for the poor condition of the vehicle and the inadequate service provided.

Rating:

3.0

Car trailer I rented had issues with the turn lights after I was told they were fine when it was hooked up. The tire tie down strap mechanism was so rusted it wouldn’t work so I had to use my own. I will not be rent a trailer again here.

Rating:

3.0

I original location for pick up was an absolute disaster. The location was a dump of a gas station with a non English speaking cashier who was of no help. Just awful experience

Rating:

1.0

Small location, no room for drop off after hours.

Rating:

5.0

The whole process was simple and fast.

Rating:

1.0

Rude lady at the counter.

Rating:

3.0

One of the employees was friendly and the one who served me was not

Rating:

5.0

It was great service but I think too expensive for only renting a trailer for an hour, maybe prorated would have been nice

Rating:

5.0

Nothing the staff there were friendly and helped a lot I’m glad I came to this location

Rating:

5.0

Staff at this location are always very friendly and efficient. If the equipment I need is available here it is where I prefer to rent trailers.

Rating:

2.0

The counter staff was nice and tried to help. The person working the yard was not. His attitude was poor and service was worse. Completely unacceptable. It took 30 minutes to leave the location after I finalized the contract and was given the keys. The interior of the truck was also filthy.

Rating:

5.0

No suggestions. The experience was just fine.

Rating:

4.0

The people working at this location were very helpful! It was difficult to navigate trucks around the site, and it would be helpful to have a place to park cars when you are picking up/dropping off.

Rating:

5.0

I literally just pulled in and the 2 guys lining up the trucks said "just leave the keys in the cup holder and we'll take it from here. Super easy and I wasn't charged for anything extra except the 3 miles I went over (1.10 per mile). Very Happy with the result though.

Rating:

5.0

very helpful staff and very considerate of my time. The staff that help me return my equipment was very kind.

Rating:

5.0

The staff was incredibly helpful and kind. 10/10.

Rating:

5.0

Nice easy check in.. get in + get out quickly.

Rating:

3.0

This may be the system more than the location, but we had trouble setting up a one-way move to Silver Bay without returning equipment to Duluth, an hour away. Silver Bay had no issues taking our equipment from us.

Rating:

5.0

Clearer signage for key drop off.

Rating:

5.0

I reserved online and when I got to the U-Haul center, I received timely service from the counter and assistance on hooking up the trailer to my vehicle. When I returned the trailer, I also got timely service from the counter. The trailer was in good condition and clean when I received it. The new latching system for towing ball is pretty easy to operate, which was nice because I need to detach and relink the connection a couple of times over the weekend.

Rating:

3.0

I wish I would've got the nice mans name but the guy that helped me check out was so helpful. And so through. And even helped teach me how to do everything. But when I came back to drop off there was a new man and he was very rude. And rushy. If I was going off only the first man, I would highly recommend.

Rating:

5.0

I recently had a great experience. From the moment I arrived, the staff greeted me with friendly smiles and were eager to assist. Their professionalism and efficiency made the entire process seamless, from checking in to picking up the vehicle. I appreciated how quickly they addressed my questions and ensured I had everything I needed for my move. It’s clear that they prioritize customer satisfaction, and that made a big difference. I left feeling relieved and confident, knowing I was in good hands. Highly recommend this location for anyone looking for a smooth moving experience!

Rating:

5.0

Excellent staff. Efficient and friendly.

Rating:

4.0

It was a little cramped getting in and out, but the staff was dealing with a lot of customers at once. They got me in and out quickly and efficiently.

Rating:

3.0

They are a big location but always a lack of communication.

Rating:

5.0

I found the service to be excellent, the equipment clean, and the access into / out of the lot clear.

Rating:

3.0

I was quoted $55 online when I booked the reservation, but charged $95. This has happened every single time I've gotten a reservation.

Rating:

1.0

Just respect your deals and don’t lie to clients.

Rating:

1.0

Quit charging so much

Rating:

5.0

Great customer service. Representative she was so helpful and friendly. I give her an gold ✨️ star.

Rating:

5.0

Great service, rapid in and out.

Rating:

5.0

The staff onsite was fast and friendly.

Rating:

5.0

The employees at this location are awesome. However the U-haul website and mobile app is horrible. Please hire better software developers. Will NOT be using u-haul ever again.

Rating:

5.0

Nothings

Rating:

5.0

It's a busy place... I would just remind us the customer that we CANNOT leave our car parked in your lot, to move it to the street... No one told me, but I asked again, since I have rented equipment from you a few times, and was told, "No, you can't park it there." Just as a courtesy... Also, the two men working the counting inside were very efficient and patient in their work! I appreciate seeing how the greeted and treated me and other customers.

Rating:

2.0

Had to search for my rental truck. Had to remove the back lock and bring it back to the store instead of just going. Other locations at least bring the vehicle closer.

Rating:

5.0

Uhaul!

Rating:

5.0

Samantha was wonderful, knowledgeable, and helpful.

Rating:

5.0

Excellent service

Rating:

1.0

It’s always short staffed. They are rude and it took me over 30-40 mins to even be seen.

Rating:

1.0

You can do anything and everything to improve your service because it’s horrible

Rating:

5.0

Great staff and easy rental process, pick-up, and return.

Rating:

5.0

N/A

Rating:

2.0

Lock on back door of truck would not unlock, so I had to drive the loaded truck back across town to get the lock opened. I was right, the key they gave me did not work on the lock, it wasn't a problem with me, even though the person on the help line kept insinuating that I didn't know how to open a lock. The guy at the rental location also could not unlock with the key I had and he had to get a different key to unlock. These things happen, but of course it ruined the schedule for the day, and I wasn't happy about the fact that U-haul would not send out someone to me to fix the situation, but insisted that I drive the truck all the way back to the rental location to fix something that was not my issue. Let's just say, it isn't fun to get the truck loaded and everything moved across town only to have to take two hours to drive the truck to the original rental location and back.

Rating:

5.0

Very nice people. Always a nice place to get equipment and trucks.

Rating:

5.0

The staff I interacted with were all friendly, professional and efficient.

Rating:

5.0

The person the provider me service was great. He was the only person working and he handled the situation very well.

Rating:

3.0

They gave me a small truck instead of a med-sized, were out. All was good but they did not lower truck cost amount. The have not refunded the difference since. The truck had NO cruise-control, found out once on hwy out of town. Though, they gave me a truck they specifically said was a "long-distance". They refuse to acknowledge the situation and give me a discount on it. In MT, they charged me $6 for an extra gallon of gas tho I specifically filled it up to just over a 1/2 tank which is what I was given. They took my key and checked over truck yet said nothing about gas being too low. Your U-haul rep on phone in January and that location have refused since to do anything about all 3 situations. Bill

Rating:

5.0

Quick and easy drop off, great customer service!!!

Rating:

1.0

I had a very disappointing experience at this store. The owner came across as unapproachable and visibly upset, and their customer service skills were lacking. Additionally, the staff member who helped me was listening to music on his headphones while working. He ended up giving me the wrong key on two separate occasions. I have never seen a business operate like this.

Rating:

5.0

the staff was great even when the line was long, they continued to smile with good customer service. We put the lock on backward and they helped us unlock the truck to get our items out.

Rating:

4.0

The team at U-Haul of St. Paul was great! Helped me in every way and clearly communicated. Great experience!

Rating:

2.0

First rental reeked like cigarette smoke and had the check engine light on. Person at the front desk was not friendly and told us it was fine. We asked to switch and the next truck had low tire pressure and one of the headlights out. Should be more transparent that the truck advertised as a $20 rental ended up being over $100 with all the additional fees.

Rating:

5.0

Self mobile check-in was a bit laggy. I ended up asking someone for help, I don’t know what went wrong, but everything else was perfect and easy.

Rating:

1.0

Our U-Haul U-POD experience was perfect until it arrived at the U-Haul St Paul location. After that it was a disaster. Your 200 character limit makes is impossible to list the screw-ups. NEVER AGAIN!

Rating:

5.0

great staff in a convenient location

Rating:

5.0

Great fast experience !

Rating:

5.0

great servce

Rating:

5.0

Thank you for great service!

Rating:

5.0

Ricky was a magic worker! We wanted to unload our Ubox during a really busy time for them, which wasn't super convenient because the return lanes got super busy - but Ricky made it happen for us!