Customer Reviews for U-Haul of Ventura

Alejandra and staff were super efficient

Have more than 1 person working on a Sunday morning. Took over an hour to pick up a reserved truck Ridiculous

Very courteous staff. Very helpful and fast. Get your software up to date. It freezes a lot of the time and wastes time having to restart the process.

Thank you

Very helpful at front desk and then same person got our trailer hooked up and us on our way very quickly. Great job.

Morning person very helpful. Drop off was easy and quick.

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We had to go back to a different location later that day because the hitch they put on was dragging on the floor. Please make sure the staff are properly trained. This was a major inconvenience and delayed the moving process by hours.

Excellent customer service from beginning to end !

Customer service is very very excellent

The truck cab smelled very strongly like air freshener and the back of the truck smelled like urine. On the car trailer, one of the wheel straps was torn and unusable. The car was strapped onto the trailer with one wheel strap.

The store location was great and I rate them well but your “tracking” center or call center is TERRIBLE! I had my reservation cancelled and spent 3 hrs all day off and on; on the phone with Ashley and was told my unit was not available. Later that night I spoke to the store directly where I made my reservation and it was. I’m waiting on a 50 credit to my account for this and yet to see it

Incredible experience

Ore workers, wait time slow but they were friendly

Everything was great until returning the equipment. I almost had it parked in back of store and a guy came out to ask me to move it around front, no problem. I back out and moved it to front of store in one of your bays off of the street. Your employee walks up to me ask for keys while shaking his head and making it very apparent that it’s not where he wanted the truck ( being an asshole). I told him that it’s the only place it’ll fit without driving it out into on coming traffic on Thompson to get enough swing to make the turn into the other return bay. Whatever, gave him the keys and let him do his job. I don’t care what kind of mood employees are in but you never let that shine through while dealing with people that just spent 4 days packing and moving. We’re tired and just trying to get home to unpack. Other than that, I’m sure I’ll always be using you guys in the future.

Walking in, it took a while to be seen, both when checking out the van and returning it. I think it is simply understaffed, but it did take a while to be seen and do business. Still a nice place with nice people.

Breakfast

When a customer drops off equipment in the evening, the yard hand should check in the equipment at the time of drop off, not the following business day when the customer prompts the day hand to check in the equipment.

We used the 24 seven app to check in and out and it went smoothly! Mark in the office was extremely helpful, he has excellent customer service skills!

When your employees make a reservation and tell you they will call you when the truck arrives......and it should be around 1;00 pm and it's 3;00 pm and we call the customer service representative and they tell us the truck arrives at 1:45 pm.......not good customer service! And no apology was made.

Great staff,

Good

The guys were helpful and a pleasure to work with

I reserved a 26' truck weeks in advance and received several confirmation emails that my reservation was confirmed. A couple days before my move I received a call from Uhaul and was told no 26' truck was available, only a 20' truck. Well I had to take it b/c it was such short notice. I ended up leaving some large items behind. Isn't the point of a reservation to "hold" the truck requested especially when Uhaul sent me numerous confirmation emails? Fail!

Awesome awesome service

Trailer was poorly maintained, especially the running light wiring. I think the wiring was snagged by the roll up door. At about 3 hours out when the sun went down I realized I had no running lights. Had to get roadside assistance. The guy tried very hard to fix the problem but couldn't. He said someone had tried to fix it before but must have done poor job. Since I was already. 4 hours behind schedule I had to drive the whole trip with the emergency flashers at night. I arrived to my destination a half day late. I am very unhappy with this experience and will probably use another company in the future. Some kind of response from uhaul would be appreciated.

Good customer service. Was helped in a timely manner, everything was explained. Very happy with u-haul. Would recommend to anyone planning a move.

The return customer service gentlemen was extremely professional and personable... I regret not remembering his name. I will submit another when I return balance on Sunday

everything was great

Mark was great- both pick up and return. Fast friendly service- thank you!

Disappointed you do not honor veterans, nor senior’s. Will make every effort to find a rental company that will from now on.

Bigger parking lot

Include a 7-way to 4-pin adapter with the trailer

The self pick up is pretty useless. Its beyond me how you guys want to call and verify two contact numbers. I came to pick up the truck at 5:30am of course all my contacts were asleep. I wasted an hour trying to figure out calling people waking them up. Like i said i wqsted an hour and the whole day was ruined due to this delay

I actually have recommended this location to several friends. This is a great truck rental place. They're courteous, knowledgeable and the equipment is clean. I wish all U-Haul locations were half this good.

More parking.

Keep up the great work! Everything was perfect! Friendly staff,many options to rent from and plus everything I needed right there!

A very efficient organization, I have used them before.

A step to get up into the trucks they are very high and slightly hard to get into when you are short. The sight was excellent and the people working there were very pleasant which is hard to find these days so it's much appreciated.

Nothing at this time

I don't see any needed improvement. Staff were courteous and efficient. The site is easy to get to, the truck return driveway is easy to use. The truck was clean and accessories - for example, the truck ramp - were easy to access and use. The trucks themselves are pretty clunky, but they're trucks - so that's normal.

staff was friendly and helptul

Cancelled my reservations without calling me

Nothing everything is perfect

I really think that onsite restrooms need to be availlable during office hours. Its a bit odd to not have this considering waits in line etc. during high demand times. Also I am grateful that the convenience fee was waived as I requested because the location feature on the mobile app wouldn't work properly allowing me to complete my return after hours.

A little bit of a line because only one employee working the register. My reservation was for 9:00am and received vehicle at 9:30am. The employee was very efficient, knowledgeable and pleaseant to deal with.

Very small place. Not much parking available. Good service

Had a minor wiring issue with a tow trailer but they were very efficient getting it switched out. Great team and I would recommend them.

Great experience, can't think of any improvements

The guy running the place was very helpful and very professional. Went out of his way to assure everything was perfect. The equipment was first class. The F-150 was set up for towing and was the best towing experience I have ever had. Very easy to drive. Your car trailer is top of the line. Outstanding experience-Thank you

You're doing great!!! A strong guy to help me move would have been great lol! Thank you return customer, Sam

Very nice people

Anthony and staff are always friendly and helpful.i always get out on time.

The woman that checked me in was very nice and super helpful.

The guy working was very helpful and he should get a raise. He was working by himself and was lifting the trailer by himself.

Waited in store, 3.5 hours in the store for box to be prepared due to scheduled pick up not be entered correctly. Requested to speak with Store Manager and have not received response. RIDICULOUS!

The manager, Anthony, gives 5-star service. However, this location’s setup is not optimal for long-term storage. If you primarily need moving services, it’s a great choice! Great people.

I did not expect the u-boxes to be so small, I had to leave many possessions behind. Calling u-boxes to verify details was torturous, minimum wait 25 minutes & > to reach a person. People nice tho.