The online checkin does not work at this location, so we had to wait in line for an hour to get our truck. The two employees were very disorganized. So instead of getting the truck at 9:30, we got it at 10:30 with a 6-hour return time (this location closes at 5 pm). Starting at 4:00 pm, I received three telephone calls from this location in which the female employee told me that I would be charged was telling me that I would be charged an extra day because I didn't return the truck at 3:30 pm. Then her messages turned into warnings. Mind you, this was as we were wrapping up and were totally stressed out, knowing that we would have the truck back by 4:40 pm. This was COMPLETELY unnecessary on her part and added to the stress of a very stressful day. When we arrived at 4:30, I told the employees that because of their ineptitude, we didn't get our truck until 10:30. They didn't care - all they wanted to do was close early. WILL NEVER RENT FROM HERE AGAIN.Laura H.
Customer Reviews for U-Haul of Ventura
Ventura, CA 93001
(No on site rental parking short term only 30 Minutes)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.William H.
Customer check out took 20 mins even though I had already done all the online process, The truck want clean all the blankets were just thrown in the back and not folded. I took it apon myself to clean and fold the then cause I didn't want to be charged.Chelsea R.
Customer service rep was alone overloaded with customers that he didn't explain nothing to me. Methamphetamine was in back of truck and Rep. Didn't say anything...he grabbed it and tossed it.Beatrice R.
Hello, I arrived to pick up my truck 15-minutes early, to avoid any confusion. The person at the desk was alone, frustrated, and refused to help me with my truck pick up, because I had arranged to pick it up through the mobile pick up service, but the QR code was not working and I needed help picking up the truck without the mobile pick up. Moises finally helped us and was very rude saying "Jesus, calm down" when I was very calm and had been asking repeatedly for him to help us since the mobile app was not working. He pulled the key from the box outside and pointed to a truck at the far end of the front and said, "That's your truck". That's all we were told. We got in the truck to move a one bedroom from Agoura Hills where it was 103 degrees. The AC was not working in the truck and we were struggling to complete the move in the heat and had to drive all the way 32 miles back in sweltering heat. Upon arrival Moises yelled at me for not checking in on the mobile app to check the boxes or something. But, I reminded Moises that the app had not been working when I picked the truck up and that he helped us with the key in the box outside and just sent us on our way. We were so beat and overheated from the move and the AC wasn't working. Still, I ended up being overcharged and am an autistic person who receives services from Tri-Counties Regional Center for supports, I am living on SSI, working through the Department of Rehab part time to learn new job skills, and this was a very unpleasant experience.Lyvonne K.
Joe was great. Very helpful and professional.Lisa S.
Terrible parking. Otherwise, it's a UHAUL.John K.
Even with the change in plans the team got me my truck so awesome ThankyouDale W.
Customer service rep Greg at Thompson Blvd/Ventura, CA location was great. Friendly, efficient and knowledgeable service.Laura C.
$20 fee just to return the uhaul after hours. A ridiculous amount of questions for the application. No reminders about any of the basic rules, they are in the contract but it would be very useful if an employee said it anyways to help avoid fees.Brady S.
The gentleman that helped me was very professional and friendly.David M.
Joe was great.Carson S.
check trailer tires before renting to customersDaniel F.
Need more help on weekends. The employees were very professional but needed more assistance. One on Saturday and one Sunday morningLUCINDA G.
Customer did not leave a comment.Rachael T.
DO NOT GET RID OF REAL LIVE WORKERS! The Q-code -use your phone- is not as nice. Rather deal with a human being.Elizabeth K.
It took 30-40 minutes to rent the truck then it took that long to return it. I will only do it again if absolutely necessary. There was a problem with setting up an account. The employee reluctantly helped get the truck rented to me. Then when I went to return the truck and hour early, I signed into my account that I was required to set up and it said I didn't have anything rented. Uhaul makes it super hard to rent their equipment. It is a shame.Danielle B.
Truck was not available as reserved. Had to be on hold multiple times to talk to person to get $50 off due to uhaul mistake in reservation.Emily K.
Great customer service. I pulled in and the gentleman walked right up unhooked the trailer and that was it. I was there maybe 5 minutes.Pamela E.
The manager was multitasking which I am sure is common, but he expedited my service promptly both picking up and returning my cargo trailerRon E.
Customer did not leave a comment.MARQUIS M.
The Equipment is clean. The data in the folder matches the equipment. The equipment is easy exit to leave the site. The guys are amiable, communicative, knowledgeable and efficient. In these current times the site has a stockpile of great employees.Lorraine C.
Customer did not leave a comment.MELINDA P.
Meet customers at their appointment time.Michelle M.
I think we had a great experience with a very friendly staff. Thank you!claudia M.
Very good experience very nice people nice to deal withMichael B.
Customer service was the best part! Well managed location. Thank you for making this a no hassle experience for me.steve M.
Customer did not leave a comment.CHARLES S.
Customer did not leave a comment.Chris F.
The van I rented had been used by a homeless person and there were bedding and drug paraphernalia in the back of the van. The van was unlocked when I picked it up and had a bunch of cardboard boxes that were used for bedding. When I dropped off the van I told the receiving clerk about this and they said they would give me a discount but that did not happenDavid H.
The General Manager was horribly rude. I would never go back nor would I recommend anyone rent from this site. Customer service went out the window. It's super unfortunate that we were treated the way we were.Ana C.
All went well on this trip thank youJack R.
Customer did not leave a comment.SALVADOR C.
Customer did not leave a comment.Jonathan C.
customer service was great very friendly people, although the was an issue with the ac, it was blowing nothing but hot air on one of the hots day, ... i addressed the issue so the next renter wouldn't have to suffer what we went trough ...ARTURO M.
Hreat service from Moises on check out as well as the gal who checked me in. Quick and easy. Thank you.Michael L.
The employees were hard working and very friendly. Your computer system is horrible. I reserved and checked in on line. Get there, no trailer. Picked another trailer. Took a long time for the employee to change it in your system. Tried to buy tie down straps.why can't Uhaul use bar codes. Had to bail on that. Then card reader didn't work.Edward W.
Customer did not leave a comment.Jim G.
I rented on Sunday 7/24. The woman at the return was rude; wore a hoodie and a mask, so I didn't see her face. When I returned the trailer, it was a few minutes after closing and she was helping another customer unhook. I asked if she could help me unhook and she refused. She mocked me, called me names and then she and the other female employee watched me struggle to figure out the hitch while laughing then clapped when I finally figure it out.Cynthia B.
Fast and efficient.Jonathan G.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.Matt C.
Customer did not leave a comment.Chris F.
Have more staff working as the place gets quite busy & it takes a long time to get waited on.Matthew M.
Customer did not leave a comment.claude G.
You can improve customer service by not enforcing online policies only.Joel F.
The staff were very friendly and prompt. Thanks for a great transaction.Russell B.
Customer did not leave a comment.Evan Y.
Staff are always very helpful.Scott M.
Customer did not leave a comment.Frank D.
Moises was very helpful to us with a issue we had. He made good. We highly recommend using Ventura UHaul for your needs.Marian H.
Customer did not leave a comment.Karen W.
I rented a 6 x 10 trailer, the wiring harness for the tail lights had all four wires exposed, bare copper twisted together, it kept blowing the fuse in my truck until I found the problem, absolutely no excuse for this, it's basic common sense, I let the manager know and the two other employees, the manager was the one who originally hooked it up, very sadSteve C.
Customer did not leave a comment.Anerson J.
When we went to pick up the truck I notified the staff that I had received a call from the movers that were helping me were going to be a bit late, So the truck might be coming back a little later than I had originally stated. (I tried changing the return time for my order online and was not able to.) This was not acceptable to them and I felt threatened by the way I was responded to. I had also ordered moving pads and was told they had none to rent and I could purchase them. I was not happy with the customer service at the facility. The truck also had a check engine light on and though we didn't have a problem, I thought the equipment was suppose to be in good condition. I probably will not go to this location again.Sharon S.
Customer did not leave a comment.Melanie K.
Customer did not leave a comment.RICHARD B.
Truck rental was easy. Truck was clean and dependable. Pleasant rental experience.JERRY B.
Customer did not leave a comment.Larry F.
I reserved a 15' truck for a local move. It was unavailable when I arrived for pickup and was offered a 20' truck at the same price. I appreciated the offer and understand these things happen, though I didn't need/want such a large vehicle. After a 19 mile return trip the gas gauge didnt appear to have moved and I returned the vehicle. I was charged for 5 gallons of gas, which to me seems like a pretty heavy overestimate. At 19 miles with a half-full truck on flat roads I think I would have used less than 2 gallons. The gauge was clearly misread to favor the dealer and left a bit of a gross taste like I was penny pinched. Oh wellKevin M.
No improvement needed. A very helpful and friendly staff.Linda M.
Customer did not leave a comment.david B.
More than one employee would be nice.Douglas P.
Customer did not leave a comment.anthony A.
We were told pick up in Santa Barbara CA but later had to drive 45 min to Ventura CA not coolRandy S.
Nothing, everything was great! Especially, the customer serviceStacy S.
Customer did not leave a comment.Lili L.
Customer did not leave a comment.William L.
Customer service at the location was excellent The UHaul web pick up and return was abysmalGianna C.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Leticia B.
Customer did not leave a comment.Kit K.
Put more than 1/4 of a tank of gas for us!Claudia M.
Quick, simple, no problems, couldn't have been more satisfied with my experience.Deven J.
The guys are competent (good), quick, kind and are even willing to laugh at my lame jokes.Lorraine C.
This is my go to store, Manager, Associates & the ones who are on their first days EVERYONE IS KIND, these guys enjoy there job, as a customer I get the very best !! While I had the rental anyone who asked me about the location I could not say enough !! These men are a few hundred yards from the Pacific Ocean what more could any of us want WE LIVE IN PARADISE !! Thanks so much Deborah TempletonDeborah T.
Customer did not leave a comment.Christopher P.
Customer did not leave a comment.Deborah N.
Would have appreciated some explanation of the transom re M?John H.
Only reason not a "5" is that they were understaffed for both pickup and dropoff of the rental. Just one person there.Robert F.
Customer did not leave a comment.Andrea F.
Use secure sites when asking people to supply personal informationGlenn W.
Customer did not leave a comment.Carolyn V.
Customer did not leave a comment.Timothy B.
Everything was great!Thomas M.
Customer did not leave a comment.Julie E.
Customer did not leave a comment.brad M.
Customer did not leave a comment.Robert W.
Employee was exceptionally helpful and friendly!Ralph J.
Slow customer service. Only one staff member at the desk.John G.
Customer did not leave a comment.Laura R.
A Great rental place 💝.Jaerone H.
Employee was being trained by others. They were Very helpful. helpfulMichele W.
The extra supplies I ordered and paid for prior to picking up the truck were not put in the truck, so I didn't get them and will ask for a refund or a chargeback. Everything else was in good order and condition.MICHAEL L.
The staff was great. Shouldn't get rid of them and go automated from a app. That will be a shit show. Also the inside and outside of truck was filthy. Dog hair all over seats. I had to wash front window when I got home in order to see out.Patrick M.
Everything is okREYNALDO R.
Both employees at pick up and drop off were great and very helpful. The motorcycle trailer I rented was ready roll and quickly checked back in. One employee at opening is not enough, 1 guy was dealing with 4 customers at once, working the counter and running out to do hook ups etc, not fair to him. Need a counter person and 1 yard person at least.Dean R.
I was supposed to drop off my Uhaul at a different location, I got a call sunday stating my original drop off location was filled to capacity and had to drop off on thompson and san jon road, it was a little farther away. When I went to drop off I filled up the tank and cleaned the truck as much as I could and the guy told me I went over my mileage and had to pay extra on top of what I originally agreed upon even though i agreed to drop off the location they decided to send to me. I do a lot of moving up and down the state, i will no longer be using Uhaul for my moving needs.Miles M.
Waited in store, 3.5 hours in the store for box to be prepared due to scheduled pick up not be entered correctly. Requested to speak with Store Manager and have not received response. RIDICULOUS!Erin M. | Overall Experience
The manager, Anthony, gives 5-star service. However, this location’s setup is not optimal for long-term storage. If you primarily need moving services, it’s a great choice! Great people.Cara L. | Overall Experience
I did not expect the u-boxes to be so small, I had to leave many possessions behind. Calling u-boxes to verify details was torturous, minimum wait 25 minutes & > to reach a person. People nice tho.Shelley W. | Overall Experience
Additional Services at this Location
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