Customer Reviews for U-Haul of Ventura

I experienced excellent customer service from each employee that assisted me. Evan was very thoughtful and helpful. Thank you.

Your staff is excellent. Overly helpful.

They were great guys recommend them to all thanks

The agent was very helpful and quick.

Top of the line service ,rapid results and out in less than 15 to 20 minutes

Very satisfied with my experience with all personnel at the Thompson Bl. location in Ventura CA. The staff are friendly and very helpful.

The personnel have been so very helpful!

really nice and professional people working there. MICHAEL ENGLAND!!

Phone time not acceptable.

Don't wait until the last 24 hours To call and tell me that my truck is not available I was so disappointed and I even made reservations

Rental was as expected. Sadly I reserved the transport for pickup in Simi Valley! Uhaul called changed to Chatsworth, then Agoura Hills, then Oxnard for reasons on Uhaul, I ended up changing My Plans having to drive 150 miles R/T just to get the transport in Ventura to be assured the rig to make my move! 😡 Move finally completed without further issue! 🙄 Considerable unneeded effort on my end.

Great people, the trailer was in great shape, very organized store.

I have been to a lot of UHaul rentals and the Ventura location is by far the best run, cleanest , most professional location. All the guys are smart, kind and get you on the road. You need to put them all in a U-Haul commercial they are naturals!

My pick up and drop off experience was great - location and customer service was excellent. The process of reserving a truck online however was Terrible. I was told my first reservation was cancelled because no trucks were available. I also cancelled it online to be sure. I made a new reservation for a 20 foot truck. The day before my reservation, I received notice there were no 20 ft trucks and I was given a 25 foot truck - much too big. I also continued to receive calls and texts about my original reservation that I cancelled online and with customer service several times. Yet I continued to be told that this reservation was not valid or could not be fulfilled because there were not enough trucks. I continued to call customer service to cancel this reservation but again continued to get calls. Incredibly frustrating and absurd process.

Fast & Quick Process

People we dealt with were friendly enough, but price quotes, and location of vehicles kept changing. The tie downs for car trailer weren't very adequate, even though our driver is knowledgeable truck driver. And there should be some accommodations for mileage when the pickup has to be inconveniently far from origin destination.

Rt rear running light was burned out. Otherwise excellent trailer. How can I BUY one!? Thanks

Cannot think of anything...well, maybe... How about a great cookie when the truck is turned in? Moving is exhausting. The truck bank is swell!

excellent staff.

It was a bad experience

Excellent service but renting and returning, wouldn't change a thing.

I was overcharged and am not happy about it

From what I know, by being a customer, they have a variety of vehicals of many sizes. The hours and days are convenient. The in side is well stocked with packing material, boxes and other helpful moving items. The crew is friendly and considerate. Iv made reservations when possible and iv done plenty of walk-ins and most the time they had an available truck

Both employees that morning were excellent and so helpful with pickup! They were very informative and quickly resolved an issue with an incorrect ball hitch that we had purchased previously

I don't know about improving, but I can say your employees were polite, efficient, very helpful, and the truck I rented was clean and in excellent shape. I made my reservation a few days earlier by phone, and when I arrived, my reservation was there, my truck was ready, and I was underway quickly. Overall, an excellent experience.

The rule to prohibit using an older Explorer to tow is ridiculous. We were forced to rent a truck along with a tow dolly. Our Explorer has a tow package, new tires, and we tow our personal travel trailer without issue. Dumb.

The communication around picking up the trucks at specific times needs to be better. I showed up to pick up a truck for my move and it was not there because the previous owner hadn't returned it yet. If that's the case a text/call letting me know would've been very helpful so I didn't have to waste money on a Uber showing up to the U-Haul location.

Excellent experience with very friendly and knowledgeable customer service personnel! You eased the stress of moving and made my day with your courtesy and welcoming smile! I'll be back to this location for my next move and recommend this to all my friends, family and co-workers! Great job! Thank You! Sherry

This was not the location that I had originally rented and confirmed the truck. I was overcharged for a 20' truck when I was only given a 15' truck. I was quoted a lower price for miles which was not honored. Then was not given the credit for uhaul not having the rental available which was confirmed. Had to make a claim with corporate. Only then did the site manager attempt to make it right. (Mark was very nice). Still waiting on overcharges to be corrected.

I did rent blankets/pads. Wish they would suggested ties or ropes...assumed they were installed in the cargo area...so had to scramble to acquire at loading location.

Make sure that your UHaul trucks are well maintained. The one I rented leaked antifreeze and overheated. I had to stop 4 times in 60miles to fill up the fluid.

easy check in, pick up and drop off.

Perfect don't mess with perfection

Needed a truck with a ramp, the first truck didn't have one. And the uhaul employee switched it out with one that had a ramp. When I returned the truck the employee was very nice and helpful. Had a great experience overall. Thanks for the great job guys.

Easy to book online and employees were very friendly and quick to assist us. Whole process was painless and easy and helped make moving less stressful.

Keep up the great work!

The trailer I rented was labeled with a sticker 5x9. The actual inside dementions were 4' 3" x 9'.??? My stuff did fit fortunately. Brad

Order in Camarillo, wish I could have picked up the trailer there.

Staff was super nice... When picked truck up was dirty. I lots of damage that I think should have been documented better. All because If I didn't take lots of pics it and video when returned it could it been different... They waited an extra to check me in due to the damage that was already on truck.. And charged me a 26.00 cleaning fee

You canceled my reservation at the location next to my house and made me have to drive 15 miles to another location. It made me late for my appointment.

Waited in store, 3.5 hours in the store for box to be prepared due to scheduled pick up not be entered correctly. Requested to speak with Store Manager and have not received response. RIDICULOUS!

The manager, Anthony, gives 5-star service. However, this location’s setup is not optimal for long-term storage. If you primarily need moving services, it’s a great choice! Great people.

I did not expect the u-boxes to be so small, I had to leave many possessions behind. Calling u-boxes to verify details was torturous, minimum wait 25 minutes & > to reach a person. People nice tho.