Customer did not leave a comment.
ARLENE MCustomer Reviews for U-Haul of Ventura
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The store was busy when I arrived, but all personnel were polite, knowledgeable, and accommodating. I will continue to recommend this U-Haul . Thank you so much.❤️
LAURIAN PFriendly and professional staff
STEVEN LThe U-Haul employee who disconnected the rental trailer dented my car. I was disappointed by that, of course. The manager who came to take a photo of the damage did not immediately apologize and take responsibility, which I thought was poor. Both employees could have done much better. Thank you.
RUSSELL BNothing. Great, friendly team.
KENNETH CI was originally supposed to pick up my reserved truck and car hauler at a location that was close to me, less than 10 miles. The day before I was to pick it up, the location was changed by U-haul to a location that was over 35 miles away. I was unhappy about that, but what could I do? And there was a half eaten bag of doritos under the seat.
CATHERINE DThe trailer I reserved was not available when I arrived. Luckily, there was a smaller trailer than I reserved and that worked for me. All was good...
ROBERT SNot the employees fault but the service was ridiculously slow. It took 45 minutes to pick up a van that I had done everything prior except my drivers license and paying. When I go arrived, there was a line of 10 people and one employee. And as soon as he rented a vehicle, he left to take them to the whatever they were renting and sometimes to give them blankets etc. Then we just waited for him to return and take the next customer. It was much longer than the line at LAX for a car. You need more employees and upgrade to your computers and printers. I can rent a van at the Burbank U-haul and be out in 15 min max but there are at least 3 employees at all times at the registers. Stressful for the employees.
JOYCE SNot a single thing . Everything was excellent had a great experience n fast service. I was in and out in 15 min. Thanks U-Haul !!
RAMIRO GMake sure that the equipment is ready for road travel. This trailer was having a shorting issue with the lights and it nearly cost me a ticket by the highway patrol. Roadside assistance was needed and it required me traveling to get the trailer changed out and took a lot of extra time on my trip.
FLOYD GWayne was helpful and explained the process well. Thanks Dean Price
DEAN PExcellent equipment and customer service!
DAVID HStaff was also very polite and professional. Thank you!
THORSTEN MGreat service
ARIEL AThe 5x8 trailers need to have a way to lock the tongue to the hitch.
ANNE GNerd to verify or confirm email addtess before make a desl, this email is from a diferent people diferent whi rent bit looks like use they same name
ERIC HEasy pick up, Easier return. The trailer I rented worked perfectly.
DENNIS BVery nice, professional and friendly staff. Thank you
MICHAEL SGood work!
DAVID MVery easy return
Robyn BVery positive experience. Only thing is that I ordered a truck and trailer and received an enclosed moving van and trailer. Equipment worked great. We were just one down on the seating which made us have to drive our other car to the location, which worked out in the end for us.
DOUGLAS DGood customer service
EUGENIO MFantastic staff, quick, proficient, nice easy process. Great location for rentals.
RONALD LNothing, just rented an appliance dolly for a few hours.
RONALD HI also have an excellent experience at the Thompson Bl Ventura location. Mark at the desk and Wayne in the yard were extremely helpful, friendly and professional. Parker was at the store when I returned my trailer, and he was equally helpful and friendly. I always rent my trailers and trucks from this location and have only received great service. 5 stars. JJ
Janet Ffasat, effecient, friendly staff
STEVEN LBest location ever
ANGEL Mvery unfriendly to both customers and other staff, to be honest, a complete ass...slow processng, and the store never andwers the phone
BRADLEY KOne of your workers was talking mean to another worker while we were in the facility
JOYCE KAble was top notch all the way around. I was late to pick up my reservation because I got stuck at work. He was super understanding and patient. He clearly explained the contract, terms, fuel level, and showed me to the cargo van. He was friendly and professional. Upon return, he helped me do the return since I was unable to install the Uhaul app on my phone. He updated the bill since I did not use all the estimated mileage and emailed it to me on the spot. Great service, Able, and Thompson Uhaul. Thank you!
CRYSTAL HWe had wanted to rent an auto transport trailer from Ventura, but were told it was not available and we'd have to go to Oxnard. We had then had an auto trailer reserved at the Oxnard location and when we arrived we were told they had no working ones and had us go back to the Ventura location. There was no phone call or attempt to locate us to advise us of this change. Cost us an hour+ of inconvenience, not to mention the gas spent driving back and forth. where we wanted to pick up the auto trailer in the first place.
Rick WThe HIGH Milage rate is very High.
DAVID KStaff awesome !!
CHRISTOPHER HKevin was so kind and answered all my questions! He was very professional.
ELIZABETH WI had reserved a furniture dolly, and when I got there, I was told that there were no furniture dollie’s at any U-Hauls for 50 miles and that I could reserve as many as I wanted, but that didn’t mean that they would have it. The salesperson was very unapologetic and lacked empathy for my situation. He was rude. I will not use this location again because of him. However, Wayne was very kind and helpful, offering his own personal furniture dolly for me to borrow. I don’t know the first salesperson’s name.Wayne has great customer service skills.
SHESHA ASomeone always in the store/office while another person fulfills duties outside when needed would be helpful as there can be long absences of someone in the store.
STEVEN PKevin was efficient and explained everything. Thanks!
CRYSTAL HWent above and beyond to make sure I had what I needed to make my transport successful.
KEVIN WGreat customer service and a very clean mechanically sound truck.
TITINIA RAwesome customer service highly reccomend
WILLIAM TTotally a professional transaction. My hats off to your personal as they went well past the mark of service on my behalf
RICHARD BExcellent service, thank you!
DAVID SNothing to improve on. My experience as great. Kevin was awesome and helped me take care of my rental quickly and was friendly to boot.
DAMIEN CQuick, easy, well priced, and the employees were awesome. Great experience!
KAELIA WThe store and customer service were great! The vehicle itself had mechanical issues which caused the vehicle to lurch back and forth for a majority of the drive damaging items that I was transporting. Vehicle should not have been rented out in the shape it was in. Feel like I have whiplash. Very disappointed in the vehicle
MATTHEW Wi did the online check in and submitted everything because it said it would be quick once i arrived it was the same it usually takes would be cool if it was actually quick like just hand me the keys because you have my card and license and everything thanks
Christy MVery Satisfied.
GRACE ZAbsolutely nothing! Great Experience
SANDI GExcellent service and equipment as well maintained.
JEFFREY NSpencer at this location was great. Very efficient.
STEPHEN AThe Gentleman who attended me was so helpful and nice, would definitely recommend anyone here
OSCAR AWaited in store, 3.5 hours in the store for box to be prepared due to scheduled pick up not be entered correctly. Requested to speak with Store Manager and have not received response. RIDICULOUS!
Erin M | Overall ExperienceThe manager, Anthony, gives 5-star service. However, this location’s setup is not optimal for long-term storage. If you primarily need moving services, it’s a great choice! Great people.
Cara L | Overall ExperienceI did not expect the u-boxes to be so small, I had to leave many possessions behind. Calling u-boxes to verify details was torturous, minimum wait 25 minutes & > to reach a person. People nice tho.
Shelley W | Overall Experience