Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cannot think of anything...well, maybe... How about a great cookie when the truck is turned in? Moving is exhausting. The truck bank is swell!
excellent staff.
It was a bad experience
Excellent service but renting and returning, wouldn't change a thing.
I was overcharged and am not happy about it
From what I know, by being a customer, they have a variety of vehicals of many sizes. The hours and days are convenient. The in side is well stocked with packing material, boxes and other helpful moving items. The crew is friendly and considerate. Iv made reservations when possible and iv done plenty of walk-ins and most the time they had an available truck
Both employees that morning were excellent and so helpful with pickup! They were very informative and quickly resolved an issue with an incorrect ball hitch that we had purchased previously
I don't know about improving, but I can say your employees were polite, efficient, very helpful, and the truck I rented was clean and in excellent shape. I made my reservation a few days earlier by phone, and when I arrived, my reservation was there, my truck was ready, and I was underway quickly. Overall, an excellent experience.
The rule to prohibit using an older Explorer to tow is ridiculous. We were forced to rent a truck along with a tow dolly. Our Explorer has a tow package, new tires, and we tow our personal travel trailer without issue. Dumb.
The communication around picking up the trucks at specific times needs to be better. I showed up to pick up a truck for my move and it was not there because the previous owner hadn't returned it yet. If that's the case a text/call letting me know would've been very helpful so I didn't have to waste money on a Uber showing up to the U-Haul location.
Excellent experience with very friendly and knowledgeable customer service personnel! You eased the stress of moving and made my day with your courtesy and welcoming smile! I'll be back to this location for my next move and recommend this to all my friends, family and co-workers! Great job! Thank You! Sherry
This was not the location that I had originally rented and confirmed the truck. I was overcharged for a 20' truck when I was only given a 15' truck. I was quoted a lower price for miles which was not honored. Then was not given the credit for uhaul not having the rental available which was confirmed. Had to make a claim with corporate. Only then did the site manager attempt to make it right. (Mark was very nice). Still waiting on overcharges to be corrected.
I did rent blankets/pads. Wish they would suggested ties or ropes...assumed they were installed in the cargo area...so had to scramble to acquire at loading location.
Make sure that your UHaul trucks are well maintained. The one I rented leaked antifreeze and overheated. I had to stop 4 times in 60miles to fill up the fluid.
easy check in, pick up and drop off.
Perfect don't mess with perfection
Needed a truck with a ramp, the first truck didn't have one. And the uhaul employee switched it out with one that had a ramp. When I returned the truck the employee was very nice and helpful. Had a great experience overall. Thanks for the great job guys.
Easy to book online and employees were very friendly and quick to assist us. Whole process was painless and easy and helped make moving less stressful.
Keep up the great work!
The trailer I rented was labeled with a sticker 5x9. The actual inside dementions were 4' 3" x 9'.??? My stuff did fit fortunately. Brad
Order in Camarillo, wish I could have picked up the trailer there.
Staff was super nice... When picked truck up was dirty. I lots of damage that I think should have been documented better. All because If I didn't take lots of pics it and video when returned it could it been different... They waited an extra to check me in due to the damage that was already on truck.. And charged me a 26.00 cleaning fee
You canceled my reservation at the location next to my house and made me have to drive 15 miles to another location. It made me late for my appointment.
I had to sweep out the truck the key didn't work for the lock. Then I had reserved a truck went to pick it up and was told we have no trucks. Very horrible experience I wasted hours of time when I should have been moving.
Staff was friendly de helpful too !!!
Really happy with the service.
Clean, fast friendly location and staff.
Everything was alright. Nothing really wrong with anything. Other then the fact that no parking anywhere. But that I get with the location being on a corner. Other then that everything was alright.
Always rent here. Folks are attentive and very helpful in getting me in, out and returns.
Super helpful made my move easy, and worked in the truck I needed. Third time I've used them and every time very accommodating. Zach helped me out this time
It was fine.
Uhaul moving was the worst moving experience I've ever had. They didn't call me to let me know my truck was “cancelled†at 7am on Saturday of my move. I had to wait 2 days to pickup a truck. Horrible customer service and no trustworthiness.
The staff really makes the location here. Friendly and efficient. I will keep using this Uhaul for trailer rental. Also didn't get charged for the furniture pads that I didn't use. Thank you guys!
Nothing... your representative, Evan, is a champion of your strategy to provide an excellent customer experience. I mistakenly requested the wrong unit and he fixed it while he was extremely busy. Most importantly, he made me feel like it was no big deal!!!!! Great employee to have in your team!!!!!
I would have liked to give this location more stars because the staff was courteous and friendly. I've had my share of experiences with UHaul trucks over the years, but the truck they rented to me was by far the worst. They told me when I turned it in that they get a lot of old units, but this was downright unsafe. The driver's side mirror didn't adjust for a small driver like me, so I could only see the lane to my left if I moved forward and tilted my head. This meant my eyes had to leave the road ahead of me while I did that. At night, the lights on the dash only lit the hands, not the information they were pointing to, so I couldn't tell whether I was going 55 or 85. I had to use my cell phone flashlight to see the numbers and Fuel Levels. Upon opening, the rear door latch got stuck in the upper reaches of the truck, making it impossible to dislodge and pull the door down to lock without help from someone else. My wife and I almost had to spend the night at the storage facility because we couldn't close that back door to get out of there before they closed the place down.
Vehicle was clean and new.. ran great..very comfortable
The wait line of customers was not well organized. A customer who came in a couple of minutes after me was served ahead of me!
Need to improve on getting thing straight with the reservations Dept when reserving by phone and getting all confirmed by email. Then it's wrong on the App when I'm actually at the location try to pick up. That mistake cost me approximately three hours of my time and money in getting someone to give me a ride to drop me off at the location that I had to really be . I do hope that someone from your team calls me to get my story to help you improve with this incident and for this not to happen to anyone else. Sincerely Joe B.
We were not properly informed about the height of our hitch. We asked if it was too low and was told “no it looked fine.†It wasn't fine as soon as it was loaded the trailer was so low it drug through the parking lot and we were stuck for 4 1/2 hours waiting for Uhaul roadside to jack up the trailer and then tell us our hitch ball was too low and we had to spend $65 extra of our own money on a new Ball hitch that was raised 8 inches
My reservation was cancelled two times and was charged almost double what I was quoted. I was also told by an employee that they open at 7 AM and could drop the trailer off then, when I came at 8 AM, they did not open until 10 and I had to leave trailer there unattended.
Better explanation of refueling vehicle prior to its return.
My pick up location was switched with no notification.
If I book a cargo trailer (and it is confirmed) I expect one... not the case in my recent experience. I was desperate so I had to take the downgrade... never again.
Waited in store, 3.5 hours in the store for box to be prepared due to scheduled pick up not be entered correctly. Requested to speak with Store Manager and have not received response. RIDICULOUS!
The manager, Anthony, gives 5-star service. However, this location’s setup is not optimal for long-term storage. If you primarily need moving services, it’s a great choice! Great people.
I did not expect the u-boxes to be so small, I had to leave many possessions behind. Calling u-boxes to verify details was torturous, minimum wait 25 minutes & > to reach a person. People nice tho.
