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Kiantae VCustomer Reviews for U-Haul of Wedgewood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy dropoff!!! Clear communication.
Michelle RThe van I rented appeared to be brand new. The agent who helped me, Antoine, was extremely helpful, professional and friendly.
Linda MWe did an after hours drop off and had no issues.
Christina MTrey was very helpful and polite when answering my questions.
Paul SThe trailer had a bad tire or rim on the right of the trailer bounced violently at slow speeds .
MICHAEL CMy only issue was that I had requested a hand truck and they did not have any available.
William CService representative was helpful.
ANGELA NSimple dropoff! Our expereience with UHaul from start to finish is 5 stars! Thank you!
Laura HQuick and efficient!! Loved it!
Jack Rcome out and explain the truck features
Stephanie SThis location is the best run U-haul facility in Nashville by far they took very good care of us!
Eric DThis location has a violent man hanging around it all the time and staff even commented that he's been an ongoing problem. This man shot a gun while I was passing him to get to the building and police arrived quickly. Also, there were no controls to move the side mirrors nor could I adjust them manually. That's very dangerous considering not everyone is the same exact height and I had to strain to see out of both of them
Casey MEquipment a little dirty with check engine on.
Ryan JVery quick return.
Julian SNo personality at all. Not friendly. Basically he told us where to pull. He unhooked it and said ok. No receipt of drop off. Only one person working. I felt like I was a bother.
Robert BThis was a convenient location for my daughter's in town move but the 10' truck cab smelled like someone had been smoking Swisher Sweets and has to keep the window down the whole move. Also the driver side visor would not attach and kept falling down in my view.
Craig DVery nice and turn-in process was simple and quick. Most definitely would recommend! Thank you for making this move easy.
Diana SThe staff were friendly, efficient, helpful. This UHaul location is well run and seems to hire responsible workers.
Daniel ABetter Managment, Very Racist!
Laurrekka CStaff got me parked and checked out quickly.
Sean CGreat!
Patrick PThis was such a nice and helpful location, and I have used it 3-times. Thank you very much, highly recommend.
Cindy FBoth the rental and return process were easy, quick and smooth. The trailer was clean and in good condition. The next time I need a trailer I will go back to Uhaul.
Kerry Fquick and efficient drop off process , the attendant was smiling and helpful
fariba gCustomer service was excellent thank you.
Sheteka YFast and easy to drop off, gentleman taking equipment was so kind — great experience!
REBECCA DNot a thing! It was great! (Lots of trucks and equipment on the lot, but that's good!)
Heather PIt had poor signage for equipment returns. We had to wait a while for someone to acknowledge that I was there. When they finally did, the person was less than welcoming and was somewhat short and curt with me.
Mark RThere was no customer parking.
Carl SDropping off my U-Haul trailer was so easy. The employees were great and helpful. As someone who is new to using a trailer, they made the experience wonderful.
Cindi SPlease don’t start my rental with 1/8 tank of fuel. Highly inconvenient to have to make my first stop with your vehicle at the gas station.
James CStaff was very helpful. Removed trailer from hitch for me without asking which was great as I just had back surgery. Thx.
bruce mEveryone was very nice and helpful!
Brian AI have rented trucks and trailers from the Wedgewood location many times over the years and have consistently received fast courteous service and always with well maintained equipment. Returns are a breeze and never has there been an issue after the rental term is completed.
Jeffrey HFast, efficient, professional checkout to get on the way with my 20 foot rental. Thank you
Stephen CIt would have been nice if someone had mentioned the padding needed to be folded.
Mark NStaff is friendly and polite. Had a mixup with the rental and took some time to sort out. But got on the road after it was straightened out.
Robert SUnable to use app
Sarah BIt's a high-demand area so be patient with staff and allow them to take great care of you
Chris HDreadrick was super friendly and helpful. One of the easiest rental experiences I've ever had. I made my reservation online fast and easy. The location was stocked with moving supplies. The trailer was clean and pulled nicely. Would recommend this location to anyone in the area needing a uhaul.
Calena HManagement was terrible. Their communication was horrible all of the issues could have been solved with a phone call. Instead my card has been charged without any contact.
Lacory MThe representative who hooked the trailer up to the truck was very helpful and took care of everything politely and efficiently without needing me to get out of the truck.
Sean GI think it is ridiculous that you are charged an “after hour” return fee. Especially when you return the equipment two days early allowing Uhaul to put it back in rotation sooner and make money on it sooner. A deterrent for returning equipment sooner than later for sure!
Dawn KI pulled up, and a fella popped out, and before I knew it, the trailer was disconnected and I was driving away. The interaction was quick and cordial. These are employees who take pride in their work.
RICHARD OIt was honestly a terrible experience. The desk worker was rude and vulgar. I asked for estimates to drop off at another location across town and eventually gave up because he could not give me an actual number. They proceeded to give me a truck that had less than a half tank of gas. Despite only driving 30 miles, as noted on the invoice, they charged me for 8 gallons of gas. I did call customer service and they said they would get me a refund in the next few days. I would not recommend U-Haul to a friend after this experience.
George TI got charged for gas though I put way above what I needed to.
MARCELI VI was originally supposed to pick up the truck at a different location. Only to be transferred to another location where the truck was not available. Then finally transferred to this location where someone was able to help me. So my experience with U-Haul of Wedgewood was as expected. However my experience overall with this process from UHaul was a mess and terrible.
Minh PEverything was great
Earl OExcellent U-Haul location! Super nice staff that are very professional. 5/5 stars!
Gary BPerson checking in the vehicles was unprofessional and acted like I was an inconvenience
Mark B