Customer Reviews for U-Haul of Wedgewood

8,559 reviews

1816 8th Ave S   Nashville, TN 37203
(Right off I-65 exit 81on the corner of 8th ave south and Wedgewood blvd)

(615) 383-6455

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(615) 383-6455

1816 8th Ave S
Nashville, TN 37203
(Right off I-65 exit 81on the corner of 8th ave south and Wedgewood blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kelly F. 
Rating:
5.0

Customer did not leave a comment.

NIMA D. 
Rating:
2.0

Originally had to pick up in different location closer... But was changed to a different inconcenient location. Had to drive 12 extra miles to get this vehicle and had to pay those 12 miles plus gas and traffic... Not a great experience at all

GILBERTO R. 
Rating:
3.0

Employees on the phone rather than helping customers.

JONATHAN G. 
Rating:
5.0

Customer did not leave a comment.

BRYCE P. 
Rating:
5.0

Customer did not leave a comment.

Les C. 
Rating:
5.0

Customer did not leave a comment.

MONICA J. 
Rating:
5.0

Customer did not leave a comment.

PHILIP S. 
Rating:
4.0

Customer did not leave a comment.

ERIC V. 
Rating:
3.0

Customer did not leave a comment.

VINCENT U. 
Rating:
4.0

The staff was friendly and helpful.

KYLA B. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

This was a great rental experience. The employees at this location are exceptional.

CHRISTOPHER J. 
Rating:
2.0

truck was dirty, and still had the prior renter's belongings left in it, it was also given to me with the fuel light on

Kyle G. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

MYRON H. 
Rating:
5.0

Not let the customer get one of the raggedy ones like I did, that was one of the raggliest trucks that I have ever rented from uhaul, customer service was excellent just not the truck. PLEASE GET IT SERVICED.

RHONDA J. 
Rating:
1.0

Well for starters. I was double charged and have to wait for a refund. Paid online and then again at the store. The truck battery died when I got gas. Had to get a jump and bring the truck back for a new battery. This pushed my moving plans back a few hours. Which pushed my whole day back a few hours. I missed work that evening due to this. Honestly the whole experience was stressful and ridiculous.

SUSAN J. 
Rating:
5.0

Were good

NURMUHAMMADI K. 
Rating:
2.0

Not helpful service at all, and wouldn't re-emburse the mileage I paid for on the van.

DEVIN B. 
Rating:
2.0

Staff had no sense of urgency and wasn't very helpful.

BARRY B. 
Rating:
3.0

The uhaul experience was HORRENDOUS. The experience is way too much to type out. I will most likely NOT be using uhaul again. And would not recommend the company to anyone.

CHELSEA N. 
Rating:
1.0

Extremely rude and NON helpful employees at this location. Truck BROKEDOWN and did not start AFTER we got truck loaded to go to the New location. It was the starter. It took Roadside Assistance 4 hours to show up and they could not fix it - they just tried to jump the truck. I had reserved an upright dolly 3 weeks prior to my move, and they said, "sorry, we have not had any type of dolly for months" I would have made other arrangements as had to move without one! Do yourself a favor and rent elsewhere!

MELISSA F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
3.0

You said you would not charge my account until the rental ended. I went home as saw the charge already on my Chase. When we returned the rental, the attendant said we used less miles than we paid for and an adjusted email would come. "We don't charge until the rental is complete" was said yet again. The CEL light never went off.

DON C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
1.0

Customer did not leave a comment.

ZAKARYA A. 
Rating:
5.0

Thanks Mike Automotive Service in Wonder Lake IL 60097 Best Place Ever Free Towing w repairs Great Prices Life Tame Warranty On Most Parts

Michael P. 
Rating:
5.0

Customer did not leave a comment.

PAUL N. 
Rating:
4.0

Customer did not leave a comment.

belinda T. 
Rating:
3.0

Customer did not leave a comment.

JOHN W. 
Rating:
3.0

Customer did not leave a comment.

CHARLES G. 
Rating:
4.0

Customer did not leave a comment.

AAKASH P. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY J. 
Rating:
1.0

Well, when I returned the equipment, instead of helping me disengage and remove the trailer, they were washing their personal cars and refused to help me. After 10 minutes I finally got out and he told me to do it myself. This is so far out of bounds and so unacceptable that I'm going to be initiating a chargeback through Amex as you clearly don't plan to honor your end of this transaction. Burn this place to the ground if you have any self respect

SEAN C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

One rates are very high

MOHAMMAD W. 
Rating:
3.0

I had to wait 10 minutes before someone even appeared to wait on me - the gentleman was very nice but didn't seem concerned that I had been waiting that long. I was then told that the vehicle was full but I noticed shortly after I left that there was just under 5/8's of a tank - I screenshot the gage and mileage and called Uhaul - still waiting to see if they corrected the contract and did nit charge extra for gas.

Jeffery T. 
Rating:
3.0

Not a very smooth transaction, truck was not clean.

KATHLEEN C. 
Rating:
5.0

Customer did not leave a comment.

CHAMPAINE L. 
Rating:
5.0

Customer did not leave a comment.

DELBERT O. 
Rating:
4.0

Customer did not leave a comment.

Gary L. 
Rating:
3.0

For the second time in a row, the truck that was rented to me was filthy when I picked it up. This time, the truck was also in horrible condition. The air in all four tires was very low and no repairs had been made to the massive amount of structural damage that had been done to the truck previously. At least the employee that checked me in this time was very friendly, as opposed to my earlier experience. When I returned the truck, a little over an hour before closing time, I could find no one to check the truck in.

Susan D. 
Rating:
5.0

Busy store!

KATHLEEN D. 
Rating:
5.0

Customer did not leave a comment.

JULIA S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Can't think of anything. This UHaul location at Wedgwood & 8th in Nashville is the best location in the United States, period. They are the Atlanta Braves of UHaul- WORLD CHAMPIONS!!!

Ward D. 
Rating:
5.0

Customer did not leave a comment.

Avril S. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
3.0

Customer did not leave a comment.

Julianne M. 
Rating:
3.0

Picked up with a flat tire. Drove across the country filling up the tire with air several times.

BRANDIN H. 
Rating:
5.0

Customer did not leave a comment.

RUBY J. 
Rating:
1.0

A short number of Stuff Bad service

HAMED J. 
Rating:
2.0

Customer did not leave a comment.

James W. 
Rating:
3.0

I didn't receive a receipt so I am concerned about what my final billed amount was.

Kelley K. 
Rating:
4.0

Customer did not leave a comment.

AMRIT R. 
Rating:
4.0

When I arrived to the office, the worker had just finished smoking in the building and had a half used cigarette sitting on the counter in plain sight. The vehicle also smelled very heavily of smoke.

MORGAN S. 
Rating:
5.0

Customer did not leave a comment.

RADU M. 
Rating:
1.0

Don't change locations and try to make someone pay thousands of dollars in bullshit fees

ALEXIS VICTORIA B. 
Rating:
5.0

Customer did not leave a comment.

HENRY S. 
Rating:
1.0

Tell him to go purchase a trailer.

richard L. 
Rating:
3.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

ADAM M. 
Rating:
2.0

I ordered a dolly and moving pads. Neither were in the truck, but they said they would refund it

Richard M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
1.0

I returned the van a day late. There was about $35 in overages. I offered to pay but the Uhaul employee told me that it would be taken out within 5-7 days. He said if I don't have the funds at that time then I would be charged a late fee. The funds were there but $65 was still taken out of my account. It's borderline scandalous to recoup late fees in this manner. I truly feel like I've been scammed and I'm going to complain to the fullest extent. I will NEVER use Uhaul again…

JAMEL G. 
Rating:
5.0

Awesome Customer Service, this location will be our go to for hauling needs. Thanks

JESSE G. 
Rating:
3.0

My prior experience was great, but I called in advance and asked if the van I reserved would be ready for me to pickup. I was told yes, I'm good to go. I got there at 6am to pick it up and there was no van available. Luckily customer support was able to find me a truck, but it was frustrating to have called to verify and still nearly miss my reservation.

Phillip M. 
Rating:
5.0

Hire pretty gals…LOL

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Chae O. 
Rating:
5.0

Check in guy did a great only took 3'mins I was very pleased.

LEON B. 
Rating:
5.0

Give all the boys at UHaul Wedgewood Nashville a raise immediately. Do not hesitate. They work hard and are efficient, helpful and courteous. Rand has got a great team. My entire experience with the check out and truck itself were superb. They are the Milwaukee Bucks of Uhaul locations! Ward D

WARD D. 
Rating:
5.0

I rented a cargo van and the way it was parked at pick up made it difficult to pull out of the parking space. This location is on a busy street and I had to back out into traffic. Being to drive out of the space forward would have been much better.

DAVID B. 
Rating:
3.0

The one person working was very nice and helpful. Due to there only being one though there was a line he was clearly working through as quickly as possible. One of the packets of blankets we rented was wet so we couldn't use it. Also the “equipment dolly” is not the same as in the image. The one we received had a crank that kept getting caught on stairs when we moved furniture. That said the truck was great, the person to person service was great, and overall was a positive.

BJORN K. 
Rating:
5.0

I'm at a disadvantage because I cannot remember the name of the gentleman that worked with us he was amazing if you would please check into my transactions so that I want him to get credit for how awesome he was thank you again for easy and smooth transition

MICHAEL C. 
Rating:
4.0

truck was old.. 100k miles suspension and brakes need work

HUGH B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
3.0

I get when things are busy, but the service from one lady was short and rude. I didn't like being ushered out and being told repeatedly that my receipt would be emailed in minutes. I wanted the vehicle to be checked in and inspected in case any 'issues/damages' were going to be charged. I wanted to be onsite to address them, if necessary. I do not like leaving things unfinished - just my personality. I don't think that is unreasonable. The bright spot was Jordan. He was extremely helpful, polite, and understanding throughout the check out and check in process. I'd rent from this location again solely because of how good he was to work with.

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

I had reserved a handtruck dolly and they had none. Also, the agent who helped me was very nice, but I found the wad of tobacco he had in his mouth during our entire conversation disgusting.

WILLIAM W. 
Rating:
4.0

Truck absolutely reeked of smoke

DAMIEN A. 
Rating:
5.0

You should notify customers of the requirements for mobile pickup. Those were not disclosed to me. My friends and family were in church and not available to call for verification. And who takes a copy of their lease to pick up a uhaul???

MATHEU L. 
Rating:
5.0

employees did very well , there was like five pick ups and they got us out quickly and on the road, check in went just as well

RONALD M. 
Rating:
4.0

Customer did not leave a comment.

KENT F. 
Rating:
5.0

Customer did not leave a comment.

Philip K. 
Rating:
4.0

There is no parking for the customers. We had no idea where to park until we went into the store and found out what to do, that is, park in the cul-de-sac behind the store and accessible on another street. Also, we tried to pick up the truck online but the system did not seem to be working well today.

ELIZABETH O. 
Rating:
5.0

Fix the online process wasted 45 minutes of my time and was promoted as a way to do things quickly

Bonnie S. 
Rating:
3.0

i rented the truck and they handed the key to a non licensed driver. It took almost 24 hrs for me to recover the vehicle.

LAURA B. 
Rating:
4.0

Customer did not leave a comment.

LORI D. 
Rating:
5.0

Customer did not leave a comment.

TODD A. 
Rating:
1.0

Very under staffed, manager/guy running front had a shitty attitude. Took for ever to check in. ON top of that at least 10 to 15 homeless people were getting high just hanging out by and on the trucks on the Wedgwood side of the building and some of the uhaul staff were seen over there with them smoking and hanging out.

Ashley C. 
Rating:
4.0

Customer did not leave a comment.

Jordan D. 
Rating:
5.0

Customer did not leave a comment.

ARNOLD H. 
Rating:
2.0

The lady at checkin literally ignored my questions because she was texting someone. The truck was dirty and filled with chewing tobacco spit.

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

Getfone V. 
Rating:
5.0

Customer did not leave a comment.

RONZELLE A. 
Rating:
1.0

Pickup was booked at Cool Springs, lost 1/2 day because the truck was not ready and I had to go into Nashville to pick it up at 8th & Wedgewood.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

Britt Q. 
Rating:
5.0

everyone that waited on us was professional, courteous and timely!

JANE M. 
No reviews have been submitted for this location.

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