The two people working were rude and confrontational. I was in turn very rude and pissed off back towards them. I got attitude from them and gave it right back. Nevertheless, it was dropped off. All in all, it was not horrible just tension after a long day.
DANIEL HCustomer Reviews for U-Haul of Wedgewood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was very poor and none of the processes were followed. The person gave me the keys and did not tell me where to go, I had to go find the uhaul myself. I was charged for the gas, when I actually was given the vehicle with less than 1/4 a tank of gas and had to pay money myself to be able to even get to the location. The van also smelt like cigarettes. When it was time to turn it in, no one was able to help me where I could have even gotten help for these issues. Not going back to this location again. Extremely unprofessional and made me feel like I was doing them a disservice by renting a vehicle.
Aaron Athe gentleman who helped me get the trailer off was very kind and made it easy to get in and out quickly.
Matthew sDedrick helped us and was OUTSTANDING - very helpful and courteous and was a total professional. 10 out of 10
Virginia PI’ve rented vehicles on and off and I’m almost 60. This was best vehicle I’ve ever rented. Clean clean clean! Well done.
Roddy MHad to wait a little bit when returning the vehicle for an employee to come help us, but other than that a great experience! Super helpful and easy to get the truck we needed.
peyton gDon’t double charge customers
Jayson BThe people they were very friendly and they provided a truck that only had 5000 miles on it so no complaints. they’re in a very tight lot so there’s very little customer parking but they do state that on their website.
Eric NFriendly customer service but it took 45 minutes to get the truck because the computer systems were down or running very slow.
Aimee HAdequate staffing
Thomasine BI had a tire that almost came off of the trailer. I watch tires cause I am in a wheelchair because of a tire. This was very terrifying cause if I had not noticed the tire wobbling, it would have flew off in the next 30 min. At 65mph.
Marlos CThe passenger side mirror was loose and would not stay in place.
Edward REveryone was amazing very professional
Alexis WThe folks at the desk were very helpful and the process was very easy.
Stephen MLocation is unwelcoming and staff was not knowledgeable of uhaul
NOAH LThey gave me wrong information
John ASee comment above.
Carol PRobert is professional and kind and helped me get the process done efficiently and quickly!
karen mI wasn’t sure when returning that I could just leave the keys and get an email receipt- employee informed me after he saw me waiting . Overall great experience
william tOverall service was great!
John LAfter hours trailer turn-in - no issues.
FRED AThe guys that were there, were very helpful and great
Jerry LEasy! Fast!
Kevin FVery easy, nice staff
mark sThey hooked my trailer up, made sure everything worked and off I went. Easy peasy!
Carey WTruck had a check engine light which turned out to be an evap leak. Apparently there was a breach in the gas filler tube or a connector n the tank. When I filled it up to full it did not stop and spilled around 4 gallons of gas under the truck.. not cheap at $4 a gallon. Would have been nice to know before driving and filling the tank all the way
CHARLES SGreat crew at this location!
Jeffrey HThe gentleman I spoke to in the morning John was very nice and helpful. But the black gentleman I spoke to on the phone was extremely rude and very arrogant, made returning the vehicle very stressful hard for no reason. Huge attitude
George AThere was an issue with billing and the entire place smelled like pot seems like the guy working there were high off their asses
OLIVER EExcellent truck
Sunday OIt took them 30 minutes to give us our deposit back. It was like they didn't want to give it back. Poor service.
kim gI got the U-Haul. Immediately felt low on power. I get to my apartment to start packing, I shut it off, go to my new house, ruins my entire driveway with a 8x8 inch oil spot. It started puking oil. I get done unloading and bring it back to the U-Haul drop off location in Brentwood. I shut it off, and it pukes oil. Unbelievable that this is th vehicles they are renting to people. Not to mention now im responsible for cleaning th oil spill off the driveway of a RENTAL HOME!!!
Dalton MTo be transparent it was raining, although nothing torrential at the time of drop. I arrived at equipment drop off line and waited at least 10 minutes, which lead me to get out of truck, walk into back door area where 3 employees were just sitting there not wanting to do anything because of the rain. Totally unprofessional, ride and downright disrespectful behavior.
CURTIS KClean the windshield Inside and out, please.
andrew kAlways give the close location. Everything was good
VAINDELLAR MComputer system is really slow, took 30 minutes to check out at the counter
Aleksandr DTurn in was fast and efficient.
Edward BSuper organized and efficient.
KRISTOPHER MVery good customer service.
EDWARD DVery professional customer service . I would recommend that place . Thank you Seb
sebastian jPolite professionalism!
joseph eI ordered a uhaul for a colleague to move some office furniture out of state. We had a two day rental starting at 8 am. The person picking it up had a meeting change times and ended up not getting it until a few hours later. Apparently if you don’t pick it up within 30 mins of your stated start time they give it up. Are you kidding me? People work. Plans come up. I still paid and reserved for it. Maybe next time call to ask where we are instead of canceling it. Ask if we need more time. Customer service.
joseph hYall charged me 30$ for the tank not being 3/4s i returned it at 1/2 tank it doesn’t take 30$ to fill the tank to 3/4
Xavious GPulled the truck up and waited for about five minutes. It was raining outside and no one would come out. I ended up going into the building and three guys were just sitting around the door. They need to be a bit more proactive.
THOMAS WAlways friendly, professional and helpful. I have used this location for 20+ years because of their dependability.
Pamela YEasy. In and out.
Kristoffer AI requested an appliance dolly and there weee none available on site.
Anne SI prefer not to have to use my phone when picking up the truck. Having to scan my driver's license and verify the truck's condition used to be tasks performed by employees. Doing those things myself with my personal phone seems unprofessional and inconvenient. I would pay more at a different truck rental location not to have to do that.
James FBoth visors in the truck were broken. Even on the driver side it’s just hanging in front of you as you drive. And the truck smelled bad.
Meagan Mthe staff member effectively handled the difficultly with my spare tire getting in the way of the hitch Great service.
John PAlways great service.
Martin LThe after hours return process is a joke. Instead of trying to force customer to download the app put the return link clearly on the website so it’s easy to return without have to download the app
Robert PDid a self-dropoff.
YIQI YCharged me $5 more than quoted by calling 800 number
gursheel dDrop off was quick and seamless.
Theresa W