Customer Reviews for U-Haul of West Palm Beach

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of West Palm Beach

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Timothy G. on

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Send invoice with the amount charged. Not $0 amount, it's useless.

tuan L. on

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Took a long time to wait to return a truck. Cargo was not even clean, had dirt, broken glass and German cockroaches back there.

Kevin K. on

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I rent the auto transport frequently and they are a great pulling trailer. It however took me one hour to pick up the trailer even with a reservation. There was only one attendant and he was moving pretty slowly. Sorry.

norma R. on

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More customer service representative is needed to manage the desk we were there with only one person at the desk, that's poor customer service

Etta B. on

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Customer did not leave a comment.

Oscar C. on

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Wonderful staff. Very knowledgeable, courteous, and caring.

SHERRIVONNE B. on

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Customer did not leave a comment.

TOM B. on

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Put in a " walkway " to the parking area

Colon T. on

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Customer did not leave a comment.

LAUREN H. on

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I returned my uhaul and didnt recieve the furniture dolly. I was waiting for 35 minutes just for a refund of the amount I paid for and walked out because I had to go to work and had been waiting so long already. I just wanted my money back for something I paid for but never got.

Dwight M. on

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Troy J. on

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The manager was somewhat condescending.

David H. on

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Robert R. on

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Very busy location. Could use more help to expedite customer service

MARY B. on

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rick M. on

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Customer Service was very poor

Davidson O. on

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Stephen B. on

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abel O. on

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Thanks for you service

Charlene F. on

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I waited 45 minutes before being waited on...while employees were behind the counter making jokes, coming in and out laughing and having a grand time instead of working.

Sonnia Y. on

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I first I was very disappointed , because my original drop off office was the one in Compass Self Storage in 6900 Okeechobee( please do not waist your time going on this one is not allow) hope soon is modified online. But I was sent to the one in 4371 Okeechobee, the manager in this location had helped Me so good and make it so easy that it made Me changed my mind of the review. THANK YOU SO MUCH!!

MARION B. on

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Jorge S. on

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Michael R. on

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The staff was very helpful, but one minor issue and that is the space was very cramped in the front and not enough parking for customers !!’n

William A. on

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Brenton D. on

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I was able to return my truck quickly and there were plenty of employees there to help everybody that needed help.

Jason Y. on

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shirley J. on

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The service was super slow. Got there at 940am didn’t get to the counter until after 1030. Need more people working .

Richelle S. on

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Nothing..the desk service was superior and the return process so easy!!

Robert C. on

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Tiffany M. on

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I made an express reservation on line prior. I was made to wait in a line 2.5hrs!! Other people had reservations too waiting mixed with people who did not. Then one person at the BACK of the line made a loud enough commotion they helped her prior to us waiting with earlier reservations. There was two people one of which was training and the other was also moving trucks etc. absolutely horrible experience. Wasted hours of my time

Asterio M. on

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Customer did not leave a comment.

Cecil S. on

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Very knowledgeable

ROMAIN G. on

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Merci!

Paul S. on

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The store was busy when I arrived. 10/31/19 at 9am the person working the counter was amazing she was working all 3 registers at the same time to keep the line moving. She was very polite and she had 2 other people helping her out in the yard some girl very nice she was hustling and moving quick as she could. Fernando was also in the lot he was great made it seamless even on the return he was there again very quick. Not sure why I have seen bad reviews about this place they were very friendly and quick ( they were understaffed) but they were doing their best. I had to wait about 25 minutes from when I got there until I left no big deal I saw they were all working hard. I was polite to them and they returned with being polite. If you treat people with respect and kindness that is what you will get in return. Treat people bad and rude well.....expect the same (but don't complain about it you probably deserved it) and no the customer is not always right ! I will visit this place again..

Denise B. on

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Customer did not leave a comment.