Customer Reviews for U-Haul of West Palm Beach

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of West Palm Beach

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Abbey G.
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Checkout could be quicker.

ANTHONY C.
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Customer did not leave a comment.

LAURA H.
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Everything was great. It's pretty expensive. The 99 cent a mile is pretty steep But when you need something I guess you just have to figure it out

RICHARD C.
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Customer did not leave a comment.

pat T.
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Customer did not leave a comment.

PABLO T.
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This was the worse experience i ever had it took a long time to get the truck the person was by herself doing everything and jumping from costumer to other then when i returned the truck the person ifnored me and when sit somewhere but xyneiah help me out , also i feel like i was over charged i only drove 60 miles and got charge for 71 i need a refound !!

FRANKA M.
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n/a

Gerlienus H.
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The pick up in Jacksonville was a breeze and lady there was very nice.....but the drop off was terrible. Service lady didn't want to check me out when I was doing an early drop and kept being insistent that I do it on my phone since it was getting close to 5:00 pm and she was ready to go but still had a line to take care of and it wasn't 5:00 yet!!!

JOHN R.
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The truck was smelling cigarettes and as a non smoker it was terrible. Guess need to do better.... and please let your staff know to greet customer when they walk into the store. No one greeted me and took me 35 minutes for some one to attend to me.

Kathy A.
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Customer did not leave a comment.

Anibal C.
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Storage is very old...termites and lots of roaches

Maldonado S.
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Customer did not leave a comment.

PRINSTON Q.
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After having a lot of problem with my reservation and made me lost a lot of time they solve the issue and at this location had the truck

CORTESA P.
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Slow down a little when giving the instructions on how the truck works , the latch the ramp etc. my rep was speaking so quickly, it was a challenge to keep up.

EARL J.
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Need more workers

Amy K.
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Customer did not leave a comment.

RONALD B.
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Need to fill gas tanks before giving it to customer. Everything went well but for the large 26 foot trucks I want to get used to it before I try and get it in the gas station.

LORI-ANN R.
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The check in and check out process did not work for contactless help. During check out the young lady stopped helping me and moved on to other customers. Then told me she doesn't do return vehicles when she does. Very unprofessional and non considerate of my time. The needs to be a QR code that can be scanned for customers who are checking in/out. Plus the signs were misleading. The person checking you in shouldn't be the person pulling vehicles. The system was backwards. During high volume there should be more staffing to help guest.

Angel S.
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Customer did not leave a comment.

Raul B.
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Customer did not leave a comment.

Ellen T.
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An express line or priority for people who already waited in line, sent outside then sent back inside!! Should not have to wait in line twice. Very busy location. There is always a long waiting line! That does not reflect on the people behind the counter because they are excellent at what they do!!

John M.
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Customer did not leave a comment.

RICHARD C.
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Customer did not leave a comment.

Gina I.
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All staff members extremely helpful!!

Alin M.
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Expensive.

Paul W.
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Customer did not leave a comment.

Daniel D.
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👍😀

Jonathan W.
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My original rental was from the site in Loxahatchee Groves. They did NOT have my unit and I had to call UHaul to resolve. UHaul moved my rental to the location on Okeechobee. I lost 2 hours of my moving day, which caused me to MISS an appointment at my destination. The modified rental failed to apply the VIP waiver. I now have to follow-up with UHaul on the non-availability of the unit in Loxahatchee Groves.

Valerie P.
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Customer did not leave a comment.

Tara J.
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There's nothing to improve on. I always get the best service from Okeechobee Uhaul. Keep up the great work.

Cruz O.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

MICHAEL D.
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The cab was very dirty. The ceiling had what looked like to be tobacco juice spit all over it.

John S.
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Customer did not leave a comment.

Michael M.
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Interior dome light inop Cargo compartment lights inop Truck had 156000 + miles, was tired & drove like it

HESHAM M.
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Explain the Charges In Details when you Return The Truck.

TASHIA D.
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Worst costumer service ever.I waited a hour for service

Shannan C.
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Customer did not leave a comment.

LEVENSKI N.
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Hitch wasn't properly secured which could have been very bad other than that good service, I was in and out and return/drop off was just as quick.

Newt R.
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Customer did not leave a comment.

David R.
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Customer did not leave a comment.

Kimberly W.
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great safe location

Kevin K.
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I informed the return agent. This trailer has at least one bad tire. It shook unacceptably badly from 53-63 mph. I was forced to stay either above or below that speed range for the whole trip.

james R.
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Glad they had more people working today uses the only have one person in the morning who is doing both the check in and they getting the vehicles very inconvenient when you come early to get it Rental and it takes over an hour to get the rental

Donna R.
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Customer did not leave a comment.

Abbey G.
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Customer did not leave a comment.

Anthony D.
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Customer did not leave a comment.

Oscar M.
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Customer did not leave a comment.

IAN T.
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Customer did not leave a comment.

DONNAMORRISON R.
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You switched my initial location to,Due to your initial drop off location being unable to receive any more equipment, the nearest location able to accept your U-Haul equipment will be: Name:THE PROFESSIONAL MOBILE DETAILING & AUTO RESTOREAddress:3951 HAVERHILL RD WEST PALM BEACH, FL, 33417 call Scheduling at (561) 638-9428 . This man is a Thug with no respect, I went to the location and could not find it, so i called him. He got angry, told me he is not dealing with me just leave the truck with the key in it and he hung up on me. The location does not exist because he has a mobile car detailing. I called UHAUl, the first person I spoke to told me she will send me a video how to auto check in after i told her about my experience. I asked to be transferred and the gentle man sent me to this location where everthing was amaizing, she was empathetic and took care of me. My drop off time which should have been under an hour took ove 3 hours having to deal with the unprofessionalism and hostility of the person who owns the Mibile detailing company. How did UHAUL get linked up with him? I payed UHAUL over $1300 to move from Va to West Palm got no discounts and to be treated poorly. I moved here for a job and others i know will be relocating as well, Do I reccommend them based on my experience? You decide, i do expect a followup phone call.

Joseph K.
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Customer did not leave a comment.

Sherry C.
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Customer did not leave a comment.

Mark M.
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The girl who brought truck out, just let me in and walked away, I'd be giving u 1 star if it wasn't for one of their other employees who went out of his way to help me with initial setup taking pictures of damage. The gas gauge wasn't close to paperwork. The woman who dropped off literally walked away after pulling truck up, I had to flag someone down. I was never explained contract timeline. I would promote the dude and give the girl in this case more training.

EDWARD G.
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Up grade computers process a little slow

KAROLE B.
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Bought the Roadside Assistance. Got stuck in mud at an upscale equestrian center. Had to PAY a tow truck because I was told I was too far from pavement! There is little pavement where there are horses! It was an easy, but expensive pull! The Road. Asstnt. was A total waste of $$! U-Haul did nothing but tell me too bad, so sad.!

FRANK B.
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Customer did not leave a comment.

ANDREA C.
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Make sure everyone is wearing their masks. I had to ask 3 people to put a mask on.

muthuswami R.
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Poor help when i returned the vehicle

Jeffrey B.
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The young woman that helped me was very pleasant to deal with. Thank you.

Ronald S.
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Customer did not leave a comment.

MARION B.
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Customer did not leave a comment.

Georgy M.
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Customer did not leave a comment.

SCOTT W.
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I made my reservation Weeks before and online to save time. When I got to the facility it took over an hour to get my truck. The truck was pulled up and had fresh body damage which was not seen by the Uhaul workers. This caused a delay and then I rushed out of there to learn that I paid for a hand truck to use and it was never placed onto the truck. I paid for it and never got it. Truck mechanically was terrible. Trying to make a turn was nuts. Truck steering was horrible and when we went onto the highway I had to slow down because truck shook violently at highway speeds.

John M.
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Customer did not leave a comment.

Janice C.
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Customer did not leave a comment.

JUDE F.
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Customer did not leave a comment.

Yariel P.
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Customer did not leave a comment.

WENDY L.
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The location itself wasn't the problem. The 2 ladies that assisted me were great. It is everything else that was an issue. I was also promised that I would get a call back to discuss this issue within 3 days and it's been a week already. Not impressed. Not happy with the customer service that I received.

Mario M.
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Staff was very helpful and knowledgeable a pleasure to interact with.

Michael T.
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None neded...excellent!

SANLEY P.
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Keep it like that

JAMES S.
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I left an expensive tool in the cab. They called and reminded.me. impressive in today's world.

SEAN H.
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There needs to be more staff for early morning reservations.

HARLYNN B.
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The customer service reps at this location were not very helpful when renting and returning the truck. I reserved a truck for 3:30 pm and I wasn't able to get the truck until 4pm. Then I had to return the truck by 6 pm. The representative outside told me to leave it and check out using the app. However when I tried to check out I wasn't able to. There needs to be more team work within this location and they need to communicate to customers better.

Luis C.
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Customer did not leave a comment.

Bryce P.
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I showed up to get a truck at 5 and when I got there I paid for my truck she went to go get my truck and it just so happened that they locked the keys inside of the truck that I was renting I had already paid for it and there was no other truck for them to give me so I had to wait there for 2 hours for a Pop-A-Lock to come after they tried getting into the truck for an hour and did not succeed they finally decided to call a Pop-A-Lock and I waited there until the Pop-A-Lock got there and she didn't even bother giving me a discount because of their mistake and me having to wait there for 2 hours using up two hours of my moving time not very pleased with the whole outcome of my price and how long it took me to get the truck

Nadine P.
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This location is like a mini shopping mall. Inside very clean and the staff was very helpful.

Samantha W.
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Customer did not leave a comment.

melanie R.
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Define how customers line up for service inside of location

gary F.
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Customer did not leave a comment.

Shawn H.
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Customer did not leave a comment.

Brian L.
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Fuel was wrong, gave no instruction about the damages that were on truck, drivers safety belt was faulty,

Raymond W.
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The best customer service I am glad I chose U-Haul

Yahaira H.
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to be more organized

Dana F.
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I have always used this UHaul location for moving. I hate to admit how many times I've moved. Each time I have used this location, it has been an easy process. Thank you!

Carlos D.
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they just need more staff.

RAUL N.
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The lady that attends you when you go drop off the truck she's not professional she's rude.

MICHAEL G.
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Originally I was supposed to pick it up from another site. U-Haul never informed me they changed it to Okeechobee Road so that took an extra two hours out of my way. The store was great. U-Haul as a company was not that good they should've informed me they changed location, not wait to 25 minutes before Pick up by email. The other Pick up location was closed which they're not letting you know that on the Internet.

Mario M.
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Very smooth drop off personnel extremely helpful and courteous highly recommend this location.

Niki W.
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Customer did not leave a comment.

LAURA L.
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Customer did not leave a comment.

Levensait P.
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My truck was park behid another truck and I picked up after hours

Ryan W.
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Customer did not leave a comment.

Hope W.
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Staff was not that friendly. The truck was dirty and the front left headlight was out. The passenger mirror would not remain stable. *No discounts given - only that the truck would be taken out of service for repairs.

Anna Y.
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Customer did not leave a comment.

Jean C.
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It's a really busy location they might need some more help.

James P.
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Customer did not leave a comment.

Ruby N.
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The manager Ms. Davina was very helpful and very nice. I Will definitely use this location again. Fast and friendly service. From checking out to returning...

DAVID P.
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Customer did not leave a comment.

james H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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