Customer Reviews for U-Haul of West Side

7,396 reviews

1405 Fuller Rd   West Des Moines, IA 50265

(515) 277-7202

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(515) 277-7202

1405 Fuller Rd
West Des Moines, IA 50265

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Better signage since this is a temporary location. We drove by the first time because we didn't see a sign where the office was located.

kent R. 
Rating:
2.0

Instructions are not clear at all. We had to wander around the parking lot because instructions read that the truck was in the North lot. It was not. The counter person was not friendly or helpful in explaining anything. We could not get a mileage reading on the truck because it had a service light that was on the entire time and the truck stunk.

KELLY S. 
Rating:
5.0

Amanda was amazing ! Extremely helpful and kind!

jasmine S. 
Rating:
5.0

Customer did not leave a comment.

javier R. 
Rating:
5.0

Customer did not leave a comment.

Chantel K. 
Rating:
5.0

Fast and friendly.

Mike F. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
3.0

Return parking at this location was very difficult with a trailer hitch. More clear signage would help avoid parking at the wrong spot.

Anthony L. 
Rating:
5.0

Their service was above and beyond, Thank you so much for making my moving challenge to be successful

Hyeonmi S. 
Rating:
4.0

Customer did not leave a comment.

Shawn G. 
Rating:
5.0

Polite and welcoming. Made the rental seamless.

Justin E. 
Rating:
4.0

Customer did not leave a comment.

Jaymie H. 
Rating:
3.0

The employees were very good to work with. This location with Cook Plumbing taking most of the land is a disaster. They really need a bigger lot which is a real deterrent to using this location.

James B. 
Rating:
5.0

Customer did not leave a comment.

Carlton B. 
Rating:
5.0

Associate who assisted me was friendly, quick at hook up, and thorough with the job. A+ for him, he was excellent! Thank you.

Darin C. 
Rating:
5.0

Maybe an additional associate but understand the labor market.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Mary E. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

Answer the damn phone when people call and make notes when someone rent a vehicle and they're not sure how long they're going to have it make a note on the account about that shit and quit being rude to motherfuckers when you guys aren't making notes or taking phone calls when people are trying to get a hold of you to expand a rental

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

garry W. 
Rating:
5.0

Great job thanks for the help!

Ali E. 
Rating:
5.0

Customer did not leave a comment.

PAMALA H. 
Rating:
5.0

Customer did not leave a comment.

Caleb T. 
Rating:
1.0

They overcharged me for my rental. I need to call customer service.

jennifer G. 
Rating:
5.0

Gianni Gibbs

Scott N. 
Rating:
5.0

Customer did not leave a comment.

Kurt S. 
Rating:
5.0

Great Customer Service!

Jeff L. 
Rating:
3.0

Customer service rep kept burning?! Better signage!

John G. 
Rating:
5.0

The gentleman that helped us at this location was very friendly and knowledgeable. It was a nice experience.

Lory D. 
Rating:
4.0

Customer did not leave a comment.

Christopher T. 
Rating:
4.0

Customer did not leave a comment.

SHELLEY C. 
Rating:
3.0

people at the store we great and easy to work with

Bob K. 
Rating:
5.0

Everything went as expected. Our rep, Gianni, was upbeat and helpful, two things I like in a U-Haul rep.

Isabel G. 
Rating:
5.0

Gianni was/is super helpful and knows exactly what he is doing with his job and his customer service skills are gold standard excellent. Gianni was/is super-fast and accurate on the computer also. Gianni made my U-Haul experience simple and easy and stress-free. I love it when people know what they're doing and make it all look so easy and fun as well. Thanks Gianni!!! Take care, Steven L. Sheehy.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

chuck W. 
Rating:
5.0

Customer did not leave a comment.

Vicky O. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Olga B. 
Rating:
4.0

Customer did not leave a comment.

Virgina F. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

The young man that operates the location on Sunday does a really nice job. And the two who helped me today were very good as well. Look forward to the renevations at 63rd.

James O. 
Rating:
5.0

Gentleman at the front desk was very professional extremely helpful

JOEL S. 
Rating:
5.0

Customer did not leave a comment.

Laura K. 
Rating:
3.0

Was charged an additional $59.00 of which $50.00 was a fuel surcharge that I completely disagree with because the tank was returned at what was the correct amount despite what the clerk said. Nickel and diming isn't a good way to retain regular customers such as myself.

eric O. 
Rating:
5.0

Customer did not leave a comment.

Isabel G. 
Rating:
5.0

Gentleman service rep was very kind and patient.

Bonnie K. 
Rating:
5.0

Perhaps have an option for a non-smoking vehicle, similar to hotel rooms.

Lynnae Marty H. 
Rating:
5.0

The traffic patterns at this temporary location aren't the best, but the customer service was!

Dan B. 
Rating:
5.0

What a gift. Thank You so much for your wonderful customer service making this move seamless.

Jacqueline H. 
Rating:
3.0

Thank you.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Nicolas H. 
Rating:
2.0

I rented my vehicle from the location on 63rd St. I was not informed that the location had moved to Fuller Road due to construction. It just would've been nice to know where to show up in the morning.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Steve D. 
Rating:
1.0

Did not drop off here

William G. 
Rating:
3.0

The gentleman who assisted me both days on pickup and return was phenomenal!! A real asset to your company.

MARK L. 
Rating:
3.0

1. When scheduling the 24/7 pickup, the website had the wrong address for this location. They had recently moved. 2. When checking in online, the app could not confirm I was at the right address. 3. The location employees informed me that they do not offer 24/7 service. I had not received any communication about this. If I had arrived later, I would not have been able to pick up the truck which would have been a serious inconvenience. 4. Since they didn't offer 24 hour service, I couldn't drop off the truck that same night. I had to wait until the store opened the next morning. That was a major hassle. 5. In spite of all that, the actual experience working with the staff and checking out and back in was pleasant. 6. My experience with the truck itself was great. Bottom line: Get the app synced up with the real life location address and services. And contact the customer if needed to avoid inconveniences.

Paul P. 
Rating:
4.0

Customer did not leave a comment.

Chris P. 
Rating:
1.0

Needs better staff. They didn't ask me if I wanted coverage or not then proceeded to lie and say that they can't remove it. They took $14 from me.

Cheyenne A. 
Rating:
4.0

When one pulls in off of Railroad to Fuller Dr, the office of UHaul is right there in a strip mall, but no sign visible like other bussiness in that area. The sign should be in large letters above the door.

margaret G. 
Rating:
1.0

You guys overcharged me for an error on your end. Lady that called us about the error was rude.

Dean R. 
Rating:
2.0

Office was at the opposite side of the building from the pickup and drop-off location.

Dann S. 
Rating:
5.0

Customer did not leave a comment.

David U. 
Rating:
5.0

The service was good despite the temporary locatioy

Scott F. 
Rating:
5.0

when i have a hard tiam l, like moving uhual make me easy.

David L. 
Rating:
4.0

Excellent service. I was upgraded to a better rental for my need. I fully understood how to use the rental as well before I left from his instructions.

Josh A. 
Rating:
4.0

Customer did not leave a comment.

Logan H. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

GPS directions took me to the wrong location

Rich S. 
Rating:
5.0

Website was having issues to where I could not properly return the trailer. Not sure if that was controllable, but when attempting to call the Uhaul number, I was told the wait time was over an hour. May have been higher volume due to site issues...just would not have been good if needing roadside assistance and needed to wait that long. Not a complaint...just feedback.

Mathew M. 
Rating:
4.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Tammie J. 
Rating:
5.0

Very satisfied with the customer service and the truck that I rented. All around A+.

Danny M. 
Rating:
5.0

Excellent equipment and experience as employees were friendly and helpful!

dale B. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
4.0

Customer did not leave a comment.

Josh J. 
Rating:
5.0

Gianni was excellent!

Amy O. 
Rating:
5.0

WDM and DM need to slow the traffic down north-south on 63rd. That's not on you!

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

KARINNE M. 
Rating:
5.0

only had one worker, had to wait 20 minutes while they severed 3 other customers. who was very professional same with the person I dropped of the trailer to.

DANIEL C. 
Rating:
3.0

I was made to believe that it would take 12 gallons to fill the tank and I put in 12 gallons per the instructions. I over filled the tank based on this costing my atleast $20. I paid $104 to drive literally the worst uhaul I've ever driven in. I felt like it was going to break down on the side of the road. Terrible experience. Going to Penske next time.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

KYLE B. 
Rating:
4.0

Customer did not leave a comment.

Guy T. 
Rating:
3.0

The location was fine but there was a serious problem with the truck itself, either a failing electrical switch that turned on an alarm siren or a loud resonant wind leak in a door seal on passenger side

Robert M. 
Rating:
2.0

Every experience I've had with U-Haul (2 different locations) has not been very positive. There is never enough staff working there to get in and out in a timely manner. If the app would have worked properly my experience might have been better. The app told me one vehicle and then when I got to confirming pictures and mileage it didn't match the vehicle I was given. The app wouldn't let me proceed so I had to go into the store and wait 15+ minutes so I could work through the issue with the attendant. At that time we figured out the vehicle it was saying in the app was different than the one at the beginning of the check-in process, so that's why the mileage didn't match. All in all it took me about 40 minutes to get on my way. Drop-off went more smoothly using the app but there were multiple vehicles in the drop-off lane backed up almost to the road so it was a little stressful.

Jessalyn S. 
Rating:
3.0

We switched locations to pick up because the one we reserved didn't have all of the stuff we reserved Then we went to second location and they didn't have two of the items we needed- The people were accommodating but I'd we would have known the items weren't available we could have been more prepared-

Dan F. 
Rating:
2.0

I couldn't not get the drop off feature to work so got charged an extra day. Disappointing

Dean R. 
Rating:
4.0

Have more than one person in the store during peak return hours!

David E. 
Rating:
4.0

I think the truck was missing the catalytic converter - not U Haul's fault, but it was extremely loud. Otherwise worked well . Self check in at the end did NOT work, I got to the step where I was supposed to take a photo of the odometer and that didn't work at all, so someone at the location had to help.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
4.0

Customer did not leave a comment.

terry A. 
Rating:
3.0

To hard to get in from the street

Jason P. 
Rating:
5.0

The associate was more than helpful.

Timothy C. 
Rating:
4.0

Customer did not leave a comment.

BRIAN B. 
Rating:
4.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

overall experience was great Employees explained everything very well & we were very satisfied with renting the trailer

John G. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Gianni was a huge help. Great customer service.

Crystal T.  |  Overall Experience 
Rating:
3.0

Our Ubox wasn’t ready to unpack though we were told it would be, however the employee unloaded it from the carton for us while we waited which was much appreciated.

Stephanie P.  |  Overall Experience 
No reviews have been submitted for this location.

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