It was busy and we had an issue with a missing truck, but the man who helped me, Kip(?), was very friendly and helpful throughout the whole process.Jacob D.
Customer Reviews for U-Haul of West Side
Des Moines, IA 50312
(S Of Grand)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've been overcharged. I disputed the fuel on the check out. Sent in a picture of the fuel gage before I drove off the lot. On return I was charged to being the tank up to full when I had put $5.00 of gas in and only drove 14.9 miles. So the gas I added back more than covered the fuel used. I have pictures of the start and finish mileage/fuel. Also when I was given the keys I was asked if it was ok that it wasn't full on fuel. I stated I didn't care because of the low miles I would need it for. My fuel dispute on check out was because the fuel was less then what was stated. I sent a picture in for that with the checkout link.Alan M.
The truck engine wasn't going into gear so it would rev really high and I would barely be moving until it kicked into gear. Then the alignment was so off that it was so hard to turn right.Latrica F.
Customer did not leave a comment.VERNON D.
The cashier looked 1) extremely hungover 2) possibly high or 3) a combination of both ... I say this with all so respect but it was stood out to me within 3 minutes of being thereTheodore H.
Customer did not leave a comment.Michael C.
Clean a windshield every once in a while (for safety reasons). And wipe down the dash. And fix your 24/7 app.Brad T.
Customer did not leave a comment.ROY W.
Customer did not leave a comment.EMILY F.
Customer did not leave a comment.BRIAN J.
Excellent serviceCarlos P.
I had placed a reservation for a truck at 4pm. We showed up at 3:58 and got checked in quickly, but come to find out an employee had taken the truck we rented to go get a tool. We ended up having to wait around for 15-20min for the employee to get back. This put us behind on being able to pick up the item we were renting the truck for causing the person I had helping me to be late to other engagements he had planned for after returning the truck. I feel like for the inconvenience we should have gotten a discount but we barely got an apology for the inconvenience.Eleanor S.
Customer did not leave a comment.ROBERT M.
Very helpful owner and staff!KEITHALAN B.
More employeesORLANDO O.
Customer did not leave a comment.ANGELA M.
Customer did not leave a comment.William W.
So friendly and an easy pick up!!MARDY C.
During rain truck leaked. Driver and passenger were wet and boxes in back of truck soaked truckNancy S.
The parking was an absolute clown circus, I did my best to go park it but it was pretty obnoxious with how cluttered and full it was.MATTHEW D.
The staff IS TERRIBLE!! I seen ONE WORKER WORKING ANF THREE OTHERS KICKING IT!! I stood for nearly fifteen minutes before EVEN BEING GREETED then was told to still WAIT while the co worker who got a LIGHTER FROM HER HAD HIS SMOKE BREAK FOR ANOTHER six minutes to stand ðŸ‘ŽðŸ¿Timothy J.
Customer did not leave a comment.Julie K.
all went well. Service was good.Kalonni P.
The customer service was great at this location. A gentleman name Kip or skip was very detail when returning the pick-up truck. He was very professional and took the time to go over the cost of my rental. Very organized employee. Definitely would recommend family and friends to this Uhaul location.JULIO M.
Customer did not leave a comment.CLAYTON J.
Horrible. Purchased the biggest truck available, loaded it fully with big furniture and the engine would not start when we were ready to move. Had to jump the battery and took an hour to start up. Had to keep the engine running while unloading the entire truck. Truck was quoted to me being $39.99 and even with the mileage only being 15, the total bill ended up being $150. Tried calling all locations to speak to a representative and was on hold for 45 minutes and still never was able to talk to an agent because because they were closed by the time I made it back to the location with the truck. I will be calling tomorrow for a full refund. NEVER AGAIN!!!!!!!!!!!!!!!melissa T.
I returned this vehicle before my rental. Was over I returned it at 3:45 PM it's listed as being returned at 5:45 and I was charge for an extra rental. I was also charged for a cleaning fee which makes no sense do you expect the vehicle to be cleaned by the customer there was no unusual dirtiness in this vehicleEric J.
Trailer in inspection photos did not match the trailer I picked up. The trailer numbers matched but the graphics did not. Caused some confusion and uncertainty. Otherwise worked and traveled well.ROGER S.
Customer did not leave a comment.Jeff L.
Always a long line, but staff is extremely helpful and patient and good!MOLLY M.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.RODNEY M.
Parking area was tight/nonexistent and there wasn't much room to navigate with large vehicles. The staff were great!Janna C.
Customer did not leave a comment.Lonnie H.
Better review of trailer condition. Driver's side fender was damaged. Very thorough pre-trip of trailer connections though.PHILLIP M.
I was supposed to have a Dolly and blankets in the truck and didn't. Also I reserved the truck for 24 hours and the website changed it to 4 hours. Otherwise it was a REALLY smooth process!Jennifer R.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Clayton J.
I was over charged for insurance when I rented it online it was 50$ but I was charged 100$ when I returned it and told the person that when he checked me in on the return. I need a 50$ refund.Roberta H.
Customer did not leave a comment.Jeff T.
Customer did not leave a comment.Brett H.
Customer did not leave a comment.FRANKLIN P.
The associate I worked with went out of her way to be helpful even though it was very busy. She should be recognized for above and beyond customer service.THOMAS F.
Customer did not leave a comment.WAYNE B.
Customer did not leave a comment.Andrew W.
Customer did not leave a comment.GARY B.
Great serviceMATTHEW S.
When renting a van truck maybe ask if the customer needs a back door lock for possible overnight stays. Otherwise went great. Check in smooth and ready to go.Steven E.
Very good quick service! Picking up and dropping offSCOTT M.
Customer did not leave a comment.Tabaras L.
More workers.....to know ones fault .... just waited to long.....very nice and respectful employee's.WILLIAM V.
Customer did not leave a comment.John K.
Customer did not leave a comment.ROGER L.
Customer did not leave a comment.RICHARD H.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.JOSHUA B.
Staff very helpfulKathleen M.
Customer did not leave a comment.THOMAS H.
Staff was very professional and helpful. Will Definitely be back for any of my future rental needs!!!NATHAN L.
Customer did not leave a comment.KIM S.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.Chelsy Z.
Customer did not leave a comment.Thomas K.
Better weather.ðŸ˜ŠDennis H.
Customer did not leave a comment.TRAVIS K.
Customer did not leave a comment.DAVID J.
Gas they charged me after it wasn't clear at half a tank and I was about in the general area of the gas and they fkn charged me so much... like I just spent easy money only went 34 miles and you charged me so much.. never will use uhaul again they need to be more specific cause no way these vehicle get 4 mpg I only added about 800 lbs between my passenger and the cargo.. no way! Moneys right n they're gonna take advantage of us.. take a hike uhualRAMON P.
Customer did not leave a comment.LARRY C.
I keep reviewing this location because it is first-rate. I can't say enough about the helpful attitude of the staff and the kindly attitude with which they do their jobs. Particularly, Gianni is always careful to get the paperwork right and your vehicle ready in the shortest time. He even offers to get my mirrors adjusted for my short stature. I always use their location because of the excellent service and timeliness of all tasks to rent a vehicle. Thanks, UHaul!!Beatrice V.
Staff paid little attention to me. Took a very long time to both pickup and drop off equipment.JOSEPH W.
Customer did not leave a comment.JERRY T.
Customer did not leave a comment.DEBBIE S.
Customer did not leave a comment.RANDALL V.
Customer did not leave a comment.CHRISTOPHER M.
Nice employees, got me in and out quickly.JOHN W.
Quick easy efficientChristopher C.
both gentlemen we dealt with picking up and dropping off were wonderful! Thanks for making it seamless!PYLAR E.
The service is always great and staff knowledgeable; however, you may have to wait to be served. There isn't always enough staff to take care of the number of people waiting. I love UHaul vehicles because they're always maintained well. This time I rented a van and the seated hadn't been cleaned and there was a lot of what looked like animal hair on the two seats. Gianni helped me this time and he is terrific. Always friendly, prompt and knows his business. I love these guys!BEATRICE V.
Guys were awesome and quick!David K.
Customer did not leave a comment.PAUL K.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.MOLLIE B.
The service was awesome. The gentlemen were cool, efficient and professional.JERRY T.
have someone available to check me in at return...just a wave of recognition would be enoughDIANNE L.
Truck reeked of cigarette smoke and inside of windshield had something spilled on it. Tire blew out on trailer also. Price didn't match estimate online.CLAY B.
Customer did not leave a comment.Patrick L.
Customer did not leave a comment.Kristen H.
Slow service always. Even signed for everything online on app but still took an hourLEIGHTON H.
Gianni was awesome as was the person who checked me back in in the evening. All was fast and convenient and friendly. Thanks much!!TRICIA K.
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.Douglas F.
All of the staff that I interacted with were pleasant, friendly and very helpful! Great location to rent equipment from!!!Patrick M.
Customer did not leave a comment.Aycin B.
Customer did not leave a comment.Mary W.
Agent who helped me at pick up and return was helpful, pleasant and professional.Carrie A.
Added "Rental Surcharge" costs not shown on original online application are just a dis-service to customers! The truck worked well, but quite noisey at high speeds. You can't even hear the radio.Raymond S.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Annette D.
Gianni was a huge help. Great customer service.Crystal T. | Overall Experience
Our Ubox wasn’t ready to unpack though we were told it would be, however the employee unloaded it from the carton for us while we waited which was much appreciated.Stephanie P. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
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We have the largest selection in the industry!