Customer Reviews for U-Haul of Westside

4,516 reviews

2201-6th NW   Albuquerque, NM 87102
(@ I-40)

(505) 842-0762

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(505) 842-0762

2201-6th NW
Albuquerque, NM 87102
(@ I-40)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Audrianna C. 
Rating:
5.0

schedule a little bit better try not to overbook never know to take people a longer time to load up and move from one place to another 5 hours just don't do it but I know you guys are working better and I appreciate your time

brenda A. 
Rating:
4.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Bryce T. 
Rating:
4.0

Customer did not leave a comment.

Truman D. 
Rating:
4.0

The service was great, the truck ran good with no problems on the road. Overall the experience was good. The rates on the other hand were quite expensive, but Westside ABQ, had nothing to do with that.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth Y. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Vincent Z. 
Rating:
4.0

I liked the attention I needed for my situation.

Victor L.  |  First Impressions 
Rating:
2.0

Unsecured faculty ….should have been informed Had to move everything out to another SECURED location

Franklin D.  |  Overall Experience 
Rating:
5.0

Made this really easy. 3rd uhaul in a month! All very positive experiences.

Joseph G. 
Rating:
4.0

n/a

Preston H. 
Rating:
3.0

This reservation was the first time I had used online reservations. There were some things I did not understand that made for complications with the rental when I made a couple mistakes. But I learned how you do business online, so I won't make those mistakes again.

Paul B. 
Rating:
5.0

Excellent experience. Great customer service.

Mark L. 
Rating:
4.0

Customer did not leave a comment.

Joan C. 
Rating:
4.0

Customer did not leave a comment.

george P. 
Rating:
5.0

Our original truck was not there, associate adjusted our order and got us on our way.

Lee B. 
Rating:
4.0

Customer did not leave a comment.

Harold B. 
Rating:
5.0

The gentlemen who helped me was very professional and friendly. I left my garage door opener in my uhaul he called and held it til I was able to get back and pick it up. Stellar service from that young man.

Raymond V. 
Rating:
5.0

great customer service & price

Elaine G. 
Rating:
3.0

When I rented the truck online, the website read cash or credit card. The next day I went to pick up the truck, the associate said they only take credit card NOT cash. I say, the website read cash. He says, not at this location. UGH! Uhaul - please update your website. Because the location didn't take cash my family had to alter plans it set us back an hour.

Cheryl F. 
Rating:
5.0

The person who checked me in was terrific We discussed how I could improve my towing with my current (uhaul installed) setup I have a 1 1/4” set up installed by Uhaul Paseo drive in las cruces … I wanted a 2” receiver but was told it was not possible for my this vehicle (incorrectly advised) Great shop here in ABQ - I'm impressed Scott

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Tommy G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
1.0

Have truck ready and to train there workers to get customer check out faster it tock 35 minute to check me out and then they hade to clean the truck

Juan B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Ashton L. 
Rating:
3.0

The truck was just dirty.

PHILIP G. 
Rating:
1.0

I was misquoted on the phone and was forced into a place I had to agree to the new terms. I have been trying to deal with customer service in regards to this but have been "getting he run around" I am still suppose to receive a call from a corporate office manager but have yet to receive this call. This experience has led me to not want to utilize UHAUL services any longer and rent vehicles from other sources.

Jonathan W. 
Rating:
3.0

The truck seems to have a bad transmission, and the steering seems to be loose, but it was very clean.

Gail S. 
Rating:
5.0

John and his crew went above and beyond during a very stressful event. They are helpful, courteous and kind! I highly recommend this location for any of your UHaul needs.

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

Yeghishe C. 
Rating:
5.0

Customer did not leave a comment.

Daniel Z. 
Rating:
4.0

Friendly and Professional

Elias R. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Charlene M. 
Rating:
5.0

Customer did not leave a comment.

william O. 
Rating:
5.0

Customer did not leave a comment.

Lynn O. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Polite and patient. Excellent service 🙂

MARTICA C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

JOEL V. 
Rating:
5.0

Customer did not leave a comment.

ismael D. 
Rating:
5.0

A bigger place, but that's hard to do.

MICHAEL T. 
Rating:
5.0

Wow. What can I say? John and his team were excellent. They answered a lot of newbie questions patiently and ensured that I felt comfortable hitching a motorcycle trailer to my compact and driving off their lot. They even let me borrow tools to ensure that the hitch was secured at the proper torq specification, which it wasn't when I showed up. They just went above and beyond and were totally professional and patient the whole time. This will be the only U-Haul I use in Albuquerque and I will happily recommend Westside U-Haul to my friends and colleagues. Thank you, Rob from Albuquerque

Robert D. 
Rating:
1.0

One of the employees was extremely rude. Would nit recommend

manuel G. 
Rating:
1.0

Ask customers in advance if they're going to be towing and if so they need the specs. Had the truck for thirty minutes. Had to take it back because of the towing issues and still got charged for it.

carla T. 
Rating:
5.0

The team at this location is always helpful, kind and professional. I highly recommend renting from here.

Shannon M. 
Rating:
5.0

Friendly and helpful staff

alexander M. 
Rating:
5.0

Customer did not leave a comment.

anna H. 
Rating:
3.0

The after hour charge was a little steep. Return time was 5. You all close at 5…. I have a screen shot of the time I returned it. And your after hours online needs some work. It never works.

william S. 
Rating:
4.0

The truck tire was flat when I came out of my apartment the next morning during my 24hr rental. I hadn't driven on any hazardous roads and I changed the spare out myself. Turns out there was a nail in the tire in the thread not the side wall and they charged me $170 damage charge even after I had purchased the insurance. Unacceptable. I called the 800 number to express my disappointment and ask the charge be removed and have yet to hear from anyone. The guys at the rental place stellar Customer Service. Really nice guys. There was nothing they had knowledge of that could take the charge off in store or I'm sure they would have. They could see I took care of the vehicle better than my own. I will Not be recommending renting from them to anyone.

Janaya J. 
Rating:
5.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

Evelyn M. 
Rating:
5.0

very friendly and helpful

Erlinda A. 
Rating:
3.0

Treat your customers with respect no matter what their color or sexual orientation!! I always feel total disrespect from the manager because I'm gay!!! I only rent for this location because it's the closest to my location! He greets all other customers with a smile and is courteous with them but treats me like I'm garbage!!!!😡🤬

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
3.0

The driver side floor board had broken glass and the light on the dash was always on showing low air in tire. They said it was fine just broken a d weren't going to fix it un6it need8new tires.

Kristi M. 
Rating:
5.0

Very professional and helpful.

Stacy M. 
Rating:
4.0

Customer did not leave a comment.

Scott V. 
Rating:
5.0

Customer did not leave a comment.

dorothy S. 
Rating:
2.0

This location was not where we wanted to pick up our truck, and we were not given the furniture blankets and the dolly that we paid for, or told that we needed a lock for the truck. The assistant was extremely slow as well, waited 15min before even being attended to.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Earl M. 
Rating:
5.0

No improvements! Was incredibly easy to rent a pick up to move a few things. Took me 5 minutes to book the truck online and zipped over to UHaul right after and grabbed the keys and was on my way. Super reasonable rates and extremely easy return. Highly recommend UHaul for truck rentals and this location especially - so convenient!

Stephanie S. 
Rating:
3.0

Customer did not leave a comment.

Patrick D. 
Rating:
4.0

Well, this location happen to be the only one that had the truck rental available. The two guys were accomodating. The True Value/U-Haul Eubank NE, 87111, is the worst for customer service. This location is where I place a reservation. They never have the truck requested and customer has to chase the rental down. This was twice in the month of March. Hopefully I never have to rent from this location again

Antonia V. 
Rating:
5.0

Easy pick up and drop off. Great customer service

Midori B. 
Rating:
5.0

These guys are always super nice and helpful!

Jo T. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Arnoldo F. 
Rating:
3.0

I am still waiting on my final receipt.

Adrian S. 
Rating:
3.0

I was pulled over by police. Said plate is not visible and some lights where out

GARRY H. 
Rating:
5.0

John and his staff were helpful, friendly and knowledgeable.

Serrena S. 
Rating:
5.0

Customer did not leave a comment.

Ruth M. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
3.0

spilled beverage in dash/cup holders. Critically, instructions for haul/tow and other instructions at dash scratched away or otherwise obscured.

Travis P. 
Rating:
5.0

Thank you so much for your good service. The staff were nice and friendly. I made a reservation online and picked up the truck without any hassle. It was a quick pick up and drop off. Again, thank you so much. I would definitely recommend this place.

Felicitas G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Meaghan B. 
Rating:
5.0

Everything was as expected.

Douglas O. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
1.0

For the second time, you claimed I needed to put an extra three to four gallons in the tank. This is stealing, and that "read the gauge" system enables it. I drove seven miles. They made me put in FOUR gallons. Thievery.

David F. 
Rating:
5.0

Customer did not leave a comment.

Gloria K. 
Rating:
5.0

Customer did not leave a comment.

Darin M. 
Rating:
3.0

Everything went smoothly.

Elsie W. 
Rating:
5.0

Customer did not leave a comment.

richard W. 
Rating:
5.0

3rd uhaul be for i got a trailer

Jason V. 
Rating:
5.0

Customer did not leave a comment.

daniel E. 
Rating:
4.0

There was just one guy holding the fort, so I had to wait a bit. But he was efficient and friendly.

David P. 
Rating:
5.0

Manager was very professional and helpful

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Jorge P. 
Rating:
5.0

Customer did not leave a comment.

matthew B. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

HIPOLITO G. 
Rating:
4.0

Customer did not leave a comment.

NANCI H. 
Rating:
5.0

Attentive, made sure the equipment was ready to go.

WAYNE M. 
Rating:
5.0

Polite, courteous, and prompt

DARRYL L. 
Rating:
4.0

Customer did not leave a comment.

DARIUS S. 
Rating:
4.0

Customer did not leave a comment.

BARBARA L. 
Rating:
5.0

Very professional and helpfull staff

Margot D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shawn D.  |  Overall Experience 
Rating:
4.0

Too tight to oull uhaul in and out to store or remove belongings

carmen s.  |  Overall Experience 
Rating:
1.0

9 out of 10 times I tried to access my storage to put stuff in/out, I was unable to do so. Due to the lanes being blocked by either uhaul trucks or employee cars. Even the day I moved out 12/26.

Janel C.  |  Overall Experience 
Rating:
5.0

Great customer service, would recommend to friends and family

benjamin L.  |  Reservation 
Rating:
5.0

The staff were fantastic and super helpful.

MARK P.  |  Overall Experience 
Rating:
5.0

Staff was great and friendly. (:

Savannah G.  |  Overall Experience 
No reviews have been submitted for this location.

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