Customer Reviews for U-Haul of Westside

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Westside

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REBECCA U.
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Randall M.
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KIMBERLY M.
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SHANNON E M.
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DENISE D.
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Hunter Jay went above and beyond to help me and my daughter obtain a UHaul truck when there just weren't any trucks left. He also was very kind, professional and knowledgeable when answering all our questions. I will always go to Hunter to do all my Uhaul needs. Denise & Tayler

Anne H.
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We bought the insurance, yet it didn't cover some damage to the roof of the truck. We had to pay another $300 for that. I think it should have been more obvious when buying the insurance what it actually covers.

SHERRIE F.
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It was great!

ETHEL O.
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SHANNON E M.
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IVAN E.
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Tiffany C.
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BRISEIDY C.
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Marc P.
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TRAVIS S.
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The owner is always very respectful and courteous. Goes above and beyond everytime i need a rental. Hands down my favorite location in Albuquerque thanks uhual for teaching him your quality standards that go way beyond expectations! See ya again next month!

SHANNON E M.
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COREY B.
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Everything went smooth and easy from start to finish thank you

MARIA R D.
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roberto L.
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I'm relieved that at least this location was clean and your employee was presentable.

MATTHEW J.
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ADRIAN A.
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They reserved the equipment for me i expected it at 6 pm but they called me let me know it was ready earlier overall great expirence

Michael R.
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Awful

ARLENE V.
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RENEE L.
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Barry O.
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Friendly and quick return.

SHANNON E M.
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John, Hunter and Brandon are a great team! They are always helpful, professional and kind!

SHANNON M.
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ERIC K.
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JOHN O.
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SHANNON M.
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Alexandra C.
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James S.
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LEONARDO S.
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SHANNON E M.
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TESSIA R.
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JOHN B.
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Good crew. Especially enjoyed talking w/ Hunter. The big fella that installed the higher hitch was super helpful. (Sorry to have forgotten his name.)

Guillermo V.
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The vehicle was clean. A light to check the air pressure was on since pickup, after adding air it disappeared temporarily, the u haul representatives stated it was over maintenance vs faulty sensor.

ELIZABETH C.
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SALVADOR S.
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JAMES S.
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Hunter Jay was awesome!!! Will for sure be using this location again soon!

JESUS P.
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I've used uhaul for all my moving needs and rentals are to be returned full on fuel. I rented one that was 1/2 full feeling the need to return full on fuell. Never got my money back on excess fuel.

Darrell K.
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TERESA J.
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The first tow dolly he was going to give me I refused to take because staps where worn and frazzled. The 2 dolly he had to wiggle wires to get the lights to work. Also was told the rental was going to be one amount but was charged more. While on the road we could not get the light to work and realized the wiring was messed up. It was frazzled as well. Also had to use wire to keep the chain that secures vehicles in place because the hook was missing the rubber security guard.

craig l B.
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Drove 1300 miles to the uhaul at Princeton and Candelaria to pick up my trailer where I had scheduled the pick-up. They sent me here for some reason such as "incompetence" , and forgot the handcart. The $50 dollars uhaul promises if they don't have your rental, doesn't count if it is somewhere else in the city.

Ronald H.
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Felicia M.
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Lisa A.
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RONALD M.
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Truck was clean but pretty beat up!

NAOMI D.
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RANDY W.
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SHANNON E M.
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Excellent service!!!

RAMON V.
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MARIAH L.
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Richard C.
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Andrew A.
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VASILIOS P.
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Betsy B.
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ALFONSO R.
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Making the reservation was ok. It made me go through every screen imaginable, trying to upsell me, but if I needed that stuff, I guess it would have been ok. I got s call the day before pickup that my reserved trailer was not at my chosen location. The place that did have it was not far, so not really a big deal. Pick up was pretty easy and drop off was super easy. I have rented a few things from Uhaul over the years and have never had a problem. This time was just as easy and uneventful!

JACKLYN D.
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Thank you!

Jason W.
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Truck was dirty on the outside.

CHRISTINE S.
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The gentlemen staff at this location are always helpful and cordial and efficient.

Brittaney W.
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SHANNON E M.
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John, Hunter and Brandon are super helpful, professional and kind! This is the only place in Albuquerque I'd rent a UHaul truck! Thank you for the consistent, excellent service!

NERISSA W.
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Literally the BEST person ever to rent from! He was knowledgeable, efficient and kind!

Samuel M.
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loretta G.
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MARTICA C.
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The people who work at this location are polite and knowledgeable.

Ryan M.
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Lacey S.
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JEFFREY P.
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MICHAEL G.
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Nothing

Elizabeth J.
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ROSE MARY T.
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Juan Sebastian G.
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Lots of space, easily located off the major highway, easy to maneuver in and out of, across the street from a trucking gas station so that helped with refueling prior to drop off. Had no problems with drop off after hours for both the trailer and truck.

Garry B.
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Was sent to 3 different locations before finally receiving a truck which had been scheduled for 8:00 am only not be available until after 2:00 pm which interfered with loaders. In addition the truck was not loaded and completed until 9:00 pm. Lastly, the tow trailer was in a location 30-45 minutes east of the city of Albuquerque, which was difficult to maneuver a 26 ft. truck causing further delays. Garry Blocker

DAVID R R.
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ARLENE J L.
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Roberto J.
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Maren S.
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LAURA V.
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Eldon B.
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Keep doing what you are doing. I love this location! The online experience is a bit off putting only because of the upselling/selling of services being thrown at you non stop. Not the fault of any workers at this location.

MIGUEL G.
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I disliked the placement of the moving blanket stowage bag. It should be placed closer to the moms attic.

andrew G.
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Awesome customer service

CHANTEL M M.
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The workers there were very nice & helpful. Very respectful. Best prices. Would definetly use them again.

THOMASLATHROP B.
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John very helpful and professional. Trailer performed well for the full 2000-mile move; easy in/out access

Patricia H.
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Margareta Y.
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DANIEL S.
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SHANNON E M.
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Best place to rent a UHaul in Albuquerque!

MANUEL P.
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The gentlemen at this location were very prompt and attentive and had us on our way in no time ! They checked all safety lighting and connections. Very thorough !

kenneth L.
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Sean S.
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SHANNON E M.
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JONATHAN S.
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edgar C.
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RAUL R.
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JOSHUA B.
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Rudy P.
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TECLA L.
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Elgelita W.
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Shannon M.
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carmen s. | Overall Experience |
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Too tight to oull uhaul in and out to store or remove belongings

Janel C. | Overall Experience |
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9 out of 10 times I tried to access my storage to put stuff in/out, I was unable to do so. Due to the lanes being blocked by either uhaul trucks or employee cars. Even the day I moved out 12/26.

benjamin L. | Reservation |
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Great customer service, would recommend to friends and family

MARK P. | Overall Experience |
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The staff were fantastic and super helpful.

Savannah G. | Overall Experience |
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Staff was great and friendly. (:

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