Customer Reviews for U-Haul of Westside

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Westside

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SHANNON E M.
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John, Hunter and Brandon are a great team! They are always helpful, professional and kind!

SHANNON M.
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ERIC K.
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JOHN O.
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SHANNON M.
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Alexandra C.
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James S.
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LEONARDO S.
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SHANNON E M.
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TESSIA R.
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JOHN B.
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Good crew. Especially enjoyed talking w/ Hunter. The big fella that installed the higher hitch was super helpful. (Sorry to have forgotten his name.)

Guillermo V.
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The vehicle was clean. A light to check the air pressure was on since pickup, after adding air it disappeared temporarily, the u haul representatives stated it was over maintenance vs faulty sensor.

ELIZABETH C.
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SALVADOR S.
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JAMES S.
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Hunter Jay was awesome!!! Will for sure be using this location again soon!

JESUS P.
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I've used uhaul for all my moving needs and rentals are to be returned full on fuel. I rented one that was 1/2 full feeling the need to return full on fuell. Never got my money back on excess fuel.

Darrell K.
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TERESA J.
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The first tow dolly he was going to give me I refused to take because staps where worn and frazzled. The 2 dolly he had to wiggle wires to get the lights to work. Also was told the rental was going to be one amount but was charged more. While on the road we could not get the light to work and realized the wiring was messed up. It was frazzled as well. Also had to use wire to keep the chain that secures vehicles in place because the hook was missing the rubber security guard.

craig l B.
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Drove 1300 miles to the uhaul at Princeton and Candelaria to pick up my trailer where I had scheduled the pick-up. They sent me here for some reason such as "incompetence" , and forgot the handcart. The $50 dollars uhaul promises if they don't have your rental, doesn't count if it is somewhere else in the city.

Ronald H.
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Felicia M.
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Lisa A.
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RONALD M.
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Truck was clean but pretty beat up!

NAOMI D.
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RANDY W.
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SHANNON E M.
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Excellent service!!!

RAMON V.
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MARIAH L.
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Richard C.
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Andrew A.
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VASILIOS P.
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Betsy B.
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ALFONSO R.
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Making the reservation was ok. It made me go through every screen imaginable, trying to upsell me, but if I needed that stuff, I guess it would have been ok. I got s call the day before pickup that my reserved trailer was not at my chosen location. The place that did have it was not far, so not really a big deal. Pick up was pretty easy and drop off was super easy. I have rented a few things from Uhaul over the years and have never had a problem. This time was just as easy and uneventful!

JACKLYN D.
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Thank you!

Jason W.
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Truck was dirty on the outside.

CHRISTINE S.
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The gentlemen staff at this location are always helpful and cordial and efficient.

Brittaney W.
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Customer did not leave a comment.

SHANNON E M.
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John, Hunter and Brandon are super helpful, professional and kind! This is the only place in Albuquerque I'd rent a UHaul truck! Thank you for the consistent, excellent service!

NERISSA W.
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Literally the BEST person ever to rent from! He was knowledgeable, efficient and kind!

Samuel M.
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loretta G.
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MARTICA C.
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The people who work at this location are polite and knowledgeable.

Ryan M.
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Lacey S.
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JEFFREY P.
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MICHAEL G.
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Nothing

Elizabeth J.
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ROSE MARY T.
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Juan Sebastian G.
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Lots of space, easily located off the major highway, easy to maneuver in and out of, across the street from a trucking gas station so that helped with refueling prior to drop off. Had no problems with drop off after hours for both the trailer and truck.

Garry B.
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Was sent to 3 different locations before finally receiving a truck which had been scheduled for 8:00 am only not be available until after 2:00 pm which interfered with loaders. In addition the truck was not loaded and completed until 9:00 pm. Lastly, the tow trailer was in a location 30-45 minutes east of the city of Albuquerque, which was difficult to maneuver a 26 ft. truck causing further delays. Garry Blocker

DAVID R R.
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ARLENE J L.
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Roberto J.
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Maren S.
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LAURA V.
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Eldon B.
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Keep doing what you are doing. I love this location! The online experience is a bit off putting only because of the upselling/selling of services being thrown at you non stop. Not the fault of any workers at this location.

MIGUEL G.
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I disliked the placement of the moving blanket stowage bag. It should be placed closer to the moms attic.

andrew G.
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Awesome customer service

CHANTEL M M.
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The workers there were very nice & helpful. Very respectful. Best prices. Would definetly use them again.

THOMASLATHROP B.
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John very helpful and professional. Trailer performed well for the full 2000-mile move; easy in/out access

Patricia H.
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Margareta Y.
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DANIEL S.
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SHANNON E M.
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Best place to rent a UHaul in Albuquerque!

MANUEL P.
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The gentlemen at this location were very prompt and attentive and had us on our way in no time ! They checked all safety lighting and connections. Very thorough !

kenneth L.
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Sean S.
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SHANNON E M.
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JONATHAN S.
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edgar C.
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RAUL R.
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JOSHUA B.
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Rudy P.
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TECLA L.
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Elgelita W.
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Shannon M.
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Gregg M.
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DOUGLAS H.
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Robert V.
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Joseph F.
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Joseph C.
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Stanley J.
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Edward S.
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Owner checked me in very nice guy.

AARON J O.
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Truck drove really jerky and leaked coolant

Daisy J.
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JUAN E T.
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ROBERT P D.
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diane B.
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Helpful, professional and worked quickly as I needed a trailer asap.

CHRISTOPHER S.
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Shannon M.
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Great location to rent a UHaul truck from, I highly recommend it!

Brian M.
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CONNIE K.
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truck was filthy inside and out. Bald tires on the back.Out of alignment. Not happy with the truck at all. Also I have spent literally thousands of dollars at Uhaul in the last 6 months, and they dont try to accommodate you in any way, shape or form. They wanted me to drive 50 miles in the opposite direction to pick up a transport trailer. I refused to do that and wound up driving my car, also having to rent a car for the person helping to get back home. I will not rent from Uhaul anymore, nor will I reccomend Uhaul to any of my friends or family.

TIMOTHY H.
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JERALD J.
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Very friendly and quick to get the job done.

gail S.
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Calvin S.
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DIANA M.
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ANDREW KEITH H.
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LORI ANN M.
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Guy G.
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Hunter and the management team at this location couldn't be better. Their customer service is always right on point!

carmen s. | Overall Experience |
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Too tight to oull uhaul in and out to store or remove belongings

Janel C. | Overall Experience |
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9 out of 10 times I tried to access my storage to put stuff in/out, I was unable to do so. Due to the lanes being blocked by either uhaul trucks or employee cars. Even the day I moved out 12/26.

benjamin L. | Reservation |
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Great customer service, would recommend to friends and family

MARK P. | Overall Experience |
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The staff were fantastic and super helpful.

Savannah G. | Overall Experience |
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Staff was great and friendly. (:

No reviews have been submitted for this location.

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