Customer Reviews for U-Haul of Winter Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Winter Park

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patty C. on

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Catherine S. on

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Elise P. on

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Angelique T. on

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Joann M. on

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Matthew P. on

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U-Haul kept texting me saying that I had to have the trailer back by end of business. Even though I rented it for 24 hours. And then told me that I had to take pictures if I returned it after hours and upload them. There would be a $25 fee for doing so.

Denzil C. on

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Elisa A. on

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The vehicle smelled like urine and was disgustingly dirty. Would never rent from this location again. However the employees were very friendly and courteous.

Kristin O. on

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I was charged to a card that I never gave access to the company. Somehow my cashapp was charged the excess amount I owed but I never gave them my card info for that account. I only gave them my paypal card. Neither of these accounts are connected so I am concerned about how they got access to my other account. It seems shady and I'm concerned. My paypal was charged fully and I am over drawn by $7.49 and the charges to my cashapp were the same amount. Again my cashapp is NOT connected to my paypal. So I dont understand why this is happening.

Nina C. on

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dAVID H. on

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Donald S. on

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Lighting did not work on trailer so had to drive back and get a different trailer.

Niclette W. on

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Laura M. on

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MICHAEL E. on

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Easy in and out... good attentive staff.... good hours of early morning and later evening than some locations

Daniel M. on

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Franklin K. on

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CHARLES G. on

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Phil Y. on

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Denis G. on

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Greg M. on

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Very courteous and efficient! Very friendly staff and got me in and out quickly! Checking back in was a breeze!

Chris R. on

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Kayla D. on

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General manager did not at all have any concern for customer safety or liability when having an issue with their trailers lights not working. When expressing concern that I could have had an accident his reply was extremely rude stating “well you didn’t crash, right? So we can give you 10 dollars off take it or leave it”. Had a gentleman witness with me how aggressive and rude the general manager was speaking with me and after another person witnessing it and asking for his boss he started to apologize. I will be calling the general manager to go through details about my experience. He offered to fix the wiring that his representative caused to malfunction on my vehicle and didn’t not even take any of information or set up any appointment about it either! I bet he forgot that to since he was in such a rush to leave after giving him much NEEDED concerns of my situation. Can’t believe that was a general manager I spoke to and was spoken down upon. I guess he thought I was an uneducated ignorant black woman when he was trying to lie and be extremely nasty with me. We live In a world where everything can be video recorded with our phones, this experience can go viral of how you guys treat and care about safety and people possibly being hurt.

Nancy M. on

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Great movers!

Tom P. on

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Gustavo B. on

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Chance to return the vehicle in different location that we'll be nice

SANDY R. on

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Linda N. on

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EUGENE R. on

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Gustavo D. on

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Nathan B. on

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David R. on

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debbie R. on

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Van was very dirty/ windshield filthy. Gas tank was between half and quarter but it was too late once I realized, I had already left the parking lot. The Van smelled like cigarette smoke so badly that I stunk when I got to my clients home to set up flowers.

Brittany H. on

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Terrible customer service experience from Caleb, Matthew and Preston (threatened me).

julio C. on

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Danyel S. on

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A shorter pickup wait time would be good but I u sweat and that can be hard to manage. The gentleman who helped was courteous and helpful. Thank you!

Randy B. on

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Kyle M. on

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Truck as dirty in cargo area upon rental and I did not believe this was a big deal. Upon return, I was charged a cleaning fee without a representative informing of the condition before charging me.

WANDA K. on

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The van was rented for 1 day 24 hours was picked up at 4:30 and returned the next day and was charged for an additional day not fair.

joan S. on

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I wish I could remember the gentleman’s name that helped me. He was awesome! I rent vans there often and it was so nice to have such a professional, courteous employee help me. Thank you!

donna L. on

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