Customer Reviews for U-Haul of Winter Park

4,522 reviews

1175 N Orlando Ave   Winter Park, FL 32789
(N Of Lee Rd)

(407) 628-4086

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(407) 628-4086

1175 N Orlando Ave
Winter Park, FL 32789
(N Of Lee Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I always have an issue using the online after hours checkout. For some reason I am unable to use my iPhone to take photos I have to use the customer service and usually there is a long delay

Kevin M. 
Rating:
5.0

I came about 20 mins before closing....I needed a trailer to haul some wood to a client....went out his way to help me get on the rd!...my favorite location!...thankyou uhaul

LISA L. 
Rating:
5.0

Customer did not leave a comment.

Randall G. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

No issues. Entire transaction was smooth and easy.

JONATHAN Z. 
Rating:
5.0

Good service people

joe L. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Could be easier to reach by phone. However the call center was very helpful.

paul C. 
Rating:
5.0

Exceptional and friendly service.

Allen G. 
Rating:
3.0

Specifically asked for the vehicle to be towing ready, reiterated onsite. The rear plug for towing was inoperable and only discovered after the rental has been taken and the trailer hooked up (which took place off-site). Required a return trip to U-Haul and a truck swapped out.

Jeremy F. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Friendly staff, fast service, was able to accommodate the change I needed to make on the size of truck

Hideko M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Martin B. 
Rating:
1.0

When dropping off, there was no drop box on building, the pickup box looked like it was broken into so I called 1800 number and told them i couldn't find the drop box at all, wasn't on the building and that i would lock into the van. They said that was fine and they'd leave a note and that the location would have a spare anyways. So instead of letting someone steal their vehicle, i got the crappy end by getting charged 100 dollars for a “ locksmith “ to open the van. Nobody informed me that the return box was on the back building, not the main building like every other U-Haul location.

Gino D. 
Rating:
5.0

It was not my original drop off location but NO BODY ELSE CARE TO TAKE IT IN, I drove around Orlando i was so desperate I went to 4 locations and then I got to thoes guys they was professional

Tomasz G. 
Rating:
1.0

Was not informed that I had to confirm return while on site. Tried doing so after returning home. No way to get a hold of local branch to confirm and after an extended wait time I was informed of additional charges. The 800 number rep could not get a hold of local branch. If I knew when handing the receiving representative that I was going to be charged to cut off the 3 string ties for the rope I purchased there and to wipe the window of suction cup holder I would have happily done it myself. There was no detail of this in 800 Rep notes. Just my assumption

ben B. 
Rating:
5.0

Check the inside of the truck, it needed cleaning

Deryck G. 
Rating:
5.0

Staff was excellent! Both gentlemen were friendly, courteous, and helpful - going above and beyond to find me a truck to rent. Would rent from them again and highly recommend!

laura J. 
Rating:
5.0

Customer did not leave a comment.

kathryn J. 
Rating:
5.0

I had an excellent experience, as I always do at this location. Checkout was speedy this time, however. They have streamlined the process and made it much more efficient. The staff was friendly, knowledgeable and professional as always. Great team.

Stephanie B. 
Rating:
4.0

The location did not have any trollies, of any kind, to rent for my move. The customer service rep was ambivalent about the problem but the manager stepped in and solved the problem.

laurie J. 
Rating:
5.0

They need more training on how to hook up a car carrier.

MarjorieK E. 
Rating:
2.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Great customer service. Clean store. Would visit again.

DANA S. 
Rating:
5.0

Customer did not leave a comment.

Sandra Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Donald V. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Very nice young guys helpful and welcoming And exceptional kind professional and efficient These kind of employees should be recognized for there great work effort

amy P. 
Rating:
5.0

Customer did not leave a comment.

Hendrik V. 
Rating:
1.0

This is the second time I've rented from u haul within 1 month and it hasn't been pleasant either time.. THIS time I had to wait 45 minutes in line with only 3 people ahead of me, 2 picking up their rental and one dropping off. After finally reach the counter to pick up my rental and dolly, I'm told they don't have the truck I reserved, so I had to take a different size… Then when I finally get to my destination, I realize there is no Dolly in the truck.. I call the store and ask about it and the employee asks me “why would you leave without the dolly?” And told me I could come back and pick one up.. Considering I made my reservation with a dolly included, I trusted the dolly would be on the back of the truck hence the reason I left without it.. I went back to the store immediately after the call and after getting there am told they don't have any dollys… I wait 30 more minutes for the guy to call around other locations until he finally gets tired of calling and waiting on hold and he hangs up before anyone answers… I ask for the manager who was the one who checked me in originally and told me my truck wasn't available, and he tells me that because my truck wasn't available he had to reserve a different truck and he forgot to include the dolly when he made the new reservation for the different size truck and that either way they don't have any to give me.. Needless to say it was a disappointment and a waste of time, gas and mileage! And no one bothered to offer a discount for the inconvenience either or even a simple apology.. And they were just plain rude! NEVER using U haul again, this is 2022 we have PLENTY different options!

MARTHA L. 
Rating:
5.0

The drop off was smooth and quick. The gentleman that helped me (Riley) is seriously a multi talker. He was the reason things kept moving as quick as they did.

Brandon F. 
Rating:
5.0

All the guys there a friendly quick and efficient I literally passed three other U-Haul places on my way to this one they're always quick friendly and help you with anything you have a problem with I give all the guys there both sums up even if my hands were on the steering wheel lol but seriously there are a lot of great guys there they'll take care of anything you need I recommend this to anybody who needs any kind of trailer truck or any moving equipment to go to this still or you'll leave with a smile thanks guys appreciate all your help every time I'm there you get me in and out and on time every time thank you see you guys very much high five from the internet

ADOMAS S. 
Rating:
5.0

Excellent service very nice people very helpful. Uhaul needs to stop using these 3rd party gas station/ minute mart locations so nasty dirty and the people don't want to help you! I got a uhaul a month ago had to go gas station in Frankfort the employee wouldn't help me me cause he was the only employee and people buying cigarettes came first. Just horrible locations!

Mark P. 
Rating:
5.0

Customer did not leave a comment.

JEFF H. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy Z. 
Rating:
5.0

Quick and easy

Wendy D. 
Rating:
5.0

Everything was good

WILLIE C. 
Rating:
5.0

First rate performance by knowledgeable, gracious agents, very much appreciate their efforts, THANK YOU ALL.

TERRENCE A. 
Rating:
5.0

Guys were very helpful and fast at this location. Thanks again!

Jose T. 
Rating:
5.0

Customer did not leave a comment.

SEDRICK A. 
Rating:
5.0

Customer did not leave a comment.

johnny G. 
Rating:
4.0

Have a vehicle in the city in which it was made

Gail A. 
Rating:
5.0

The guys here were awesome and had me unhooked and on the road in literal seconds. My entire U-Haul experience couldn't have been easier.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The employee who assisted us was great! Both over the phone and in person.

Nicole C. 
Rating:
5.0

Maybe a stiffer penalty for customers who do not return vehicles on time.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

Bryan F. 
Rating:
5.0

Manager and crew were VERY KIND PROFESSIONAL AND ACCOMMODATING.. 🙌🏽 THANK YOU TEAM

Seneca N. 
Rating:
3.0

It would be nice to be greeted with a smile, but never got that. A smile goes a long way. I made a reservation with U-Haul and when I arrived at the location there was no truck. So I had to go out of my way 10 miles and go to this location. I was told the truck had a quarter of a tank of gas, it was on empty. So immediately I had to go put gas in. I was already an hour and a half behind on schedule. I had the truck for about 4 1/2 hours or so. The truck was OK. I was just grateful that I was able to get one.

Saika M. 
Rating:
5.0

Very good experience.

JOSE B. 
Rating:
4.0

Customer did not leave a comment.

Devin S. 
Rating:
5.0

Wow!! What amazing, fast, hand tailored service at this Uhaul in Winter Park across from Whole Foods!!! My truck was not only ready, but my agent John Rivera was an artful magician in motion as he helped me and 3 other clients at the same time!! I was out the door in under ten minutes and my truck was clean and cool! I would NEVER EVER rent from ANY other company! Thanks Uhaul!!

Leslie R. 
Rating:
5.0

This uhual location was great! The drop off was quick and staff was amazingly courteous! Great job! Definitely would go back here again.

Jonathan B. 
Rating:
3.0

I have had my same credit card on file for the last few times I rented a truck from U-Haul. For some reason the guy at the store couldn't obtain the card information for that same card which I used to make the reservation over the phone. Ended up having to pay with a different card.

David A. 
Rating:
5.0

Customer did not leave a comment.

Dick W. 
Rating:
3.0

Customer did not leave a comment.

Mitchell M. 
Rating:
5.0

You couldn't ask for a better set of gentleman that work there are very courteous friendly and when I'm in a hurry they are very prompt I only have one complaint and that's the trailer that I always rent the passenger side hinge is always a pain in the butt to put in and take out if they were just maintenance that they would be perfect I give them four stars they lost at 5th one because of that hinge but there is a great this U-Haul rental facility you didn't ever visit thank you so much for all your courteous help you guys are awesome

ADOMAS S. 
Rating:
5.0

I have rented from this location for years and I can say I have been happy to go back. They really bend over backwards to help you. A special thanks to Riley today!!🎉

Marie J. 
Rating:
5.0

Customer did not leave a comment.

DENISE ELAINE F. 
Rating:
5.0

Customer did not leave a comment.

Tracy K. 
Rating:
5.0

John was great. Excellent service

Paul N. 
Rating:
5.0

Customer did not leave a comment.

david E. 
Rating:
3.0

Customer did not leave a comment.

Corey E. 
Rating:
5.0

Customer did not leave a comment.

Yu H. 
Rating:
5.0

Excelente customer service for sure

LINCO M. 
Rating:
3.0

Customer did not leave a comment.

Mary N. 
Rating:
5.0

Customer did not leave a comment.

will W. 
Rating:
5.0

Drop off took 5 seconds, thanks!

Nicholas F. 
Rating:
5.0

Efficient and personable staff. I needed a truck unexpectedly for a bit of a jam I had gotten myself into, and the team there was able to get my rental processed quickly. I was checked out, went and moved my table, returned the truck and checked back in all within about an hour. That's pretty awesome

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

Pablo L. 
Rating:
5.0

Customer did not leave a comment.

Darlene G. 
Rating:
1.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

John Rivera at our local uhaul was super helpful navigating the ubox experience for us and working within our dates we needed. highly recommend!

SueAnn R. 
Rating:
5.0

From start to finish. These guys are always top of their game and it's always a smooth ride with uhaul!

Leslie R. 
Rating:
5.0

Nice van👍

Aryam M. 
Rating:
4.0

more friendliness from employer at counter

Kelvin G. 
Rating:
5.0

Good store and staffs. Experienced simple check in and check out. Thank you.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

charles J. 
Rating:
4.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Bryan P. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Excelente

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

ALAN G. 
Rating:
5.0

You guys are the Best !

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

The employee that helped me was great. Best customer service I have ever received at that location

david R. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
1.0

Not charge me for 5 gallons of fuel when it only takes 1.5 gallons according to the chart you give people. I brought the truck back on half a tank but I picked it up on 9/16th since your printer was broken I didn't receive paperwork for the truck. There is no way to look up online to see where the gas should be. Just don't like being charged $25 when it should be $7.50 I called the manager this morning and he said that it takes 5 gallons but the chart clearly says from empty to 1/4 tank takes 6 gallons. I rent a lot of trucks at this location I'm really surprised they didn't fix the problem.

Keith M. 
Rating:
5.0

Not a thing!!! Everything was excellent.

LINDA L. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
3.0

Parking lot was small but I figured out a way to park my truck and auto transport

CHRISTOPHER B. 
Rating:
5.0

no a/c and no turn signals

Jeanette H. 
No reviews have been submitted for this location.

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