Customer Reviews for U-Haul of Yuba City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Yuba City

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Judith E. on

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Awesome

Daniel G. on

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Customer did not leave a comment.

Kenneth M. on

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Great work, Thank you!!

Lisa R. on

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I needed a truck with no notice. Thru had it ready for me when I arrived! Very pleasant customer service

Michelle B. on

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The only reason this company received two stars is because the owner/manager showed up when his crew failed to. The helper he brought was fine. He was strong and showed common sense. The owner however had no business being in the field. He was not physically conditioned to be moving items and he was careless while moving. There are not just dings, but goughes in my doorways where would pieces are missing. Also, when trying to get in the back of the trailer, he literally walked on the base of my couches. I got ready to say something however his helper either had more common sense or saw my face and told him that was a good practice to which I reiterated. Others may have had a better experience however I did not.

Lynn D. on

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COUNTER is undermanned sometimes..... That's all...!!

La H. on

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Andrew H. on

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Aside from Celeste, the Yuba City CA location was loaded with #WhiteTrash. Shane Hutchens takes himself way too seriously, and thus, it affects professional rapport with the customer. When dealing with young Austin one-to-one, he can ne helpful. Though, when he is surrounded by his hillbilly colleagues, especially the filthy Anglo-Saxon wenches in the Traffic dept., the young fella can be easily swooned into their web of corruption. Overall, the folks at the Yuba City location have every right to be a bunch of rednecks - but only on their own time. Each workday, however, they are a part of a private-sector business, which is supposed to evoke a modicum of professionalism!

Tracy L. on

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As a repeat customer, I appreciate the fast, efficient service at this location.

Steven S. on

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Timothy H. on

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shane G. on

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I was over charged for fuel. I drove nine miles in the Chevy pickup, returned it and put a gallon into and was still charged a gallon and a half. I’m not a rocket scientist but the fuel economy isn’t that bad. Nickel and dimming customers for fuel is shady and will not be using this place again especially since I could’ve kept the truck 24 hours. Yet here I am rushing to get the truck back so the business can rent it back out and I get overcharged. What a bunch of BS

Jermey K. on

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The truck wouldnt start. The ignition/steering wheel was stuck. Everytime we turned it off it took several minutes messing with the key and everything to get it started. When we got to our house to pack things in the truck we opened it and it smelled like marijuana so bad that all our stuff smells now too. With 2 little girls this is very upsetting!!

NICOLASA S. on

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Devin G. on

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Aubrey W. on

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Very pleasant and easy to work with!

Marcus M. on

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Gerardo A. on

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Kenneth M. on

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Keep up the good work.

Henry B. on

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Bradley H. on

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Fast and friendly at check in and return. Really pleased. Will definitely rent here again.

Kay F. on

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Bernard C. on

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Billy R. on

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Dale C. on

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mark P. on

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Called Uhaul and asked for information regarding a tow hitch package. Figured they would have to order it. Guess what! They had it in stock and scheduled the installation the next day. It took two hours to install it. Nice clean installation. I am very happy with the whole experience. Thank you Uhaul

Deidra B. on

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Michael S. on

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Grace S. on

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Arnold R. on

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Marcus L. on

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Box was over a day late. Pickup was over 3 hours late. No one called to let me know they were going to be late leaving me waiting. I had to call or show up at the office to get anyone to do anything with bringing me the U-Box or picking it up. Ended up canceling my u box and with all the problems I had still got charged the $250.

Daniel H. on

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Cathleen H. on

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Artemio W. on

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No complaints, the store was busy-busy (Saturday morning) and they moved everyone through efficiently, despite their computer system being on the fritz. I would recommend this location to anybody, very cool group of people. Thank you!

John K. on

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Couldn’t b better

KEVIN L. on

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Awesome Staff Very clean

David S. on

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Shawnra H. on

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edith s. on

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Great experience. Would use again.