Customer Reviews for U-Haul of Yuba City

5,862 reviews

1446 Colusa Hwy   Yuba City, CA 95993
(Next to Meek's lumber yard and 76/Circle k gas station on hwy 20)

(530) 671-7146

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(530) 671-7146

1446 Colusa Hwy
Yuba City, CA 95993
(Next to Meek's lumber yard and 76/Circle k gas station on hwy 20)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Not much your staff are very friendly and very helpful I was in and out in a matter of minutes without a doubt the best rental yard I have ever used. Clean and organized. !😀

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Valerie H. 
Rating:
5.0

Custmer service at check in was great.

William H. 
Rating:
5.0

Customer did not leave a comment.

lisa D. 
Rating:
5.0

Easy and quick

Phil W. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Just keep doing the good service that you do

Tom L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

Romelia M. 
Rating:
5.0

Easy after hours drop off.

Eli M. 
Rating:
5.0

I was very happy from start to finish with the entire moving exeriance through Uhaul. Over the phone customer support was amazing ( i called many times). Pick ups and drop offs where quick and painless. I could not ask for more. Thank You!

Jason S. 
Rating:
5.0

Customer did not leave a comment.

sOPHIA R. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
5.0

The service was efficient and professional.

Jacquelyn W. 
Rating:
5.0

Just keep up of what your already doing. Being curious an polite and willing to help. You guys are awesome.

Louis B. 
Rating:
4.0

We appreciated the friendly professionalism.

Dexter R. 
Rating:
4.0

All is good

Horacio P. 
Rating:
5.0

I really enjoy renting from this location since so far everyone has been friendly, courteous, and very helpful!

Danielle R. 
Rating:
5.0

Amazing:)

Abdul Q. 
Rating:
5.0

Customer service was outstanding!!!

Cathleen D. 
Rating:
5.0

Don't appreciate the switch of location and the extra mileage fee.

Steven L. 
Rating:
4.0

Customer did not leave a comment.

Estevan G. 
Rating:
5.0

Very good service. Very quick and very attentive

Marlina A. 
Rating:
5.0

Very professional courteous staff!

Karen D. 
Rating:
3.0

We didn't know how much gas to put in and overfilled and then the representative acted like we were dumb since we didn't know . They didn't refund us for the extra gas.

Veronica G. 
Rating:
5.0

Customer did not leave a comment.

Ron H. 
Rating:
5.0

Customer did not leave a comment.

Scot M. 
Rating:
4.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Always a please doing business at this facility...!! A++

Lynn D. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

Customer did not leave a comment.

Denette M. 
Rating:
5.0

Customer did not leave a comment.

Ron H. 
Rating:
5.0

UHAUL Representatives were very professional and helpful.

Anahi D. 
Rating:
5.0

Probably the best management team at any location. They treat me everytime with 5 star service. Daniel Weber, Yuba City, CA

Daniel W. 
Rating:
4.0

Fix your reservation system to be more customer friendly. Don't understand how equipment is “Guaranteed” but if it's not there you only give the customer $50. That's not a guarantee.

Lynn T. 
Rating:
3.0

The truck was dirty inside and out. The yuba city pick up location didn't even come out to do a damage inspection or show me previous damage. This location could have gone over some general operations of the truck.

Lloyd M. 
Rating:
5.0

Customer did not leave a comment.

Janet F. 
Rating:
3.0

No Air conditioning in truck, not even a fan to blow the hot air on a 92 degree hot day. Not happy! I told 3 different people that it was broken when I returned the truck and they all said “oh sorry about that” acted like no big deal, happens everyday. They totally knew and rented the truck out anyway to let you discover later when your hot and tired and can't do anything about it but just accept it and move on. The truck was not very clean and the lock for the back rolling door did not work at all, totally jammed and rusted. U-Haul could do a much better job of maintaining their equipment. I'm so glad I only had to that truck for a local move and could be done with it in a few hours.

Nancy O. 
Rating:
5.0

Customer did not leave a comment.

melissa B. 
Rating:
5.0

I've been to this U-Haul a few times and every time the staff has been very friendly and helpful. The trucks I rented have been in very good condition and clean. I also had my propane tank filled and very satisfied with the service. I would highly recommend the Yuba City U-Haul to anyone.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Nothing! Don't break something that's not broken.

Jeremy S. 
Rating:
3.0

Customer did not leave a comment.

Charles B. 
Rating:
3.0

Took about an hour to get my 6 week advance online order. Kept having computer issues. Only one person working & people waiting behind me. Lost a sale because my auto transport was not there for me even with advance notice. Trucks exterior very dirty yet interior was wiped down.

Rusty C. 
Rating:
5.0

fast service

Deanna P. 
Rating:
5.0

Tony and Leann were extremely helpful and knowledgeable.

Corey H. 
Rating:
5.0

Customer did not leave a comment.

Franz N. 
Rating:
5.0

They are always very nice in the Yuba City CA office! There are a lot of supplies available and plenty of trucks trailers vans etc. The guys are very helpful.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Rusty P. 
Rating:
5.0

Staff was actually waiting out front when I arrived and checked in my truck and trailer very quickly they were friendly and I was in and out in 5 minutes above average service.

Patrick N. 
Rating:
5.0

Customer did not leave a comment.

Joyce T. 
Rating:
3.0

Why wasn't I reimbursed for fuel? I returned the rental truck back in full. And I got charged for that? That's ridiculous. I rented the same truck back in Mar 2022, and I got reimbursed for fuel surcharged as I refueled my own. Totally not happy!

Joseph B. 
Rating:
5.0

Every employee that I worked with was patient, friendly and cheerful!

Judy P. 
Rating:
5.0

Ramps for trucks need to be lube so they come out Easter. The two that I rented where very hard to pull out. Thank you

gary W. 
Rating:
2.0

I got the insurance on it which is $25 I was parked at a gas station and someone backing out of me it was very little damage.When I turn the truck in tomorrow about the accidentThey wanted me to be $150 I had to pay $150 deductible plus the 25 for the insurances they said I have to go out today when they caused it for my 150 back why why why really disappoints me I thought that's what the insurance was for it wasn't even my fault I will never use you all again

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
4.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Hong L. 
Rating:
5.0

Personally I have used u haul over twenty five years your persistent service on vehicles your ready mess to serve customers and in a short while I'm using you again. WD

charles C. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
4.0

Excellent customer service. I was in and out in no time.

Horacio P. 
Rating:
5.0

Easy drop off and friendly!

Amy C. 
Rating:
5.0

The staff, under the leadership of general manager Austin Dearing, are exceptional when it comes to customer service. They are knowledgeable when it comes to U-Haul policy and if they have a question then Austin Dearing makes sure he Is available to help. Thank you to : Le Ann, Angel, Tony and Austin

Judy R. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE R. 
Rating:
5.0

Customer did not leave a comment.

sarbbeep S. 
Rating:
5.0

Customer did not leave a comment.

Julio G. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
3.0

Customer did not leave a comment.

Melanie W. 
Rating:
5.0

Customer did not leave a comment.

Marjorie M. 
Rating:
5.0

Customer did not leave a comment.

Jim I. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Genoveva M. 
Rating:
2.0

Get someone who can write contracts correctly.

Clyde M. 
Rating:
5.0

Customer did not leave a comment.

BOBBY S. 
Rating:
4.0

Everything was A-OK. Just the windshield was a little bit dirty. I think you are running an impeccable business. Yes I would recommend this to all my friends.

William W. 
Rating:
4.0

Customer did not leave a comment.

Brandie R. 
Rating:
5.0

I operated this truck from the East coast to West coast (3,500 miles) the speedometer indicated 3 miles per hour faster (multiple radar checks). All trucks should be equipped with; 1) cruise control, 2) backup camera, 3) blue tooth equipped radio (something better than a 1972 standard Am/Fm radio). Thank you for considering these improvements. Absent these critical items that would provide; 1) improved fuel mileage, 2) improved safety, 3) connectivity I would consider other rentals with these upgrades. John Buckland 1(530)933-0897

John B. 
Rating:
5.0

Customer did not leave a comment.

Adrian R. 
Rating:
5.0

Customer did not leave a comment.

raymon E. 
Rating:
5.0

Customer did not leave a comment.

ashley M. 
Rating:
5.0

Everyone I have met at this store have been very nice and helpful. Today Bernard helped me return the van and was great.

Steven E. 
Rating:
4.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Me and my wife have used this location several times over the years and they never disappointed us. And they always have what you need.

Kenneth H. 
Rating:
3.0

Petrol is so much used by the van

Muhammad K. 
Rating:
5.0

Was very pleased of the service at uhaul. The two gentlemen was very pleasant and helped me out understanding what I needed. No improvement needed.

Latef B. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
1.0

Not charge me for the fast that I already put in to the vehicle. I returned the truck with the same amount of fuel.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

Holger K. 
Rating:
5.0

Customer did not leave a comment.

dave M. 
Rating:
5.0

Customer did not leave a comment.

bella B. 
Rating:
5.0

fast return

Patty P. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Be flexible and understanding with return deadlines.

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

Danny C. 
Rating:
5.0

Always do a great job!

Eli B. 
Rating:
3.0

Customer did not leave a comment.

Koba M. 
Rating:
4.0

Great experience. Would use again.

edith s.  |  Overall Experience 
No reviews have been submitted for this location.

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