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RENEE J | Overall Experience
Customer Reviews for U-Haul Self Storage of Spanish Lake
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hi I've used this storage facility for some years and the service is always A1. The MGR is very helpful and polite. She deserves a nice incentive for her dedication. I am always happy and pleased with the service from pickup to return.!!!!!!
MONICA H | Overall ExperienceSeriously overcharged me for their truck when it was their fault I had to extend it since I used their storage unit because it was suppose to average out cheaper than getting a storage unit elsewhere. The storage they gave me was full so I had to down grade to the next one which that storage was pushed into the next one taking a whole foot of space leaving me even less room and I was unable to fit what I needed in there with the truck for the amount of time I had. They totally screwed me over! Once I get my stuff out of storage I’ll never use uhaul again because of the amount of ahit I have had to deal with over uhaul.
Kimberly H | First ImpressionsThanks 🙏
Bernard B | First ImpressionsI appreciate everything you did for me thank you so much for understanding what I was going through thank you so much.
Tamara B | Overall ExperienceAn easy in easy out experience.
Lonnie B | Overall ExperienceGreat costumer service
Joy H | First ImpressionsThe team over at that location, starting with manager and her safe, showed a1 customer service and support. I will alway go to the location. Thanks for giving great customer service.
CATINA H | First ImpressionsI canceled my U-Haul storage unit and moved my items to Public Storage due to the unsafe location of the U-Haul storage, Public Storage offered me a bigger storage unit for only a few dollars more than what I was paying, but more importantly U-Haul never gave me a gate remote control as advertised to open the gate safely from my vehicle which Public Storage gives me the ability to open their gate using my cell phone. There was always an excuse as to why I wasn’t given a gate remote control. First I was told the gate control was broken and they will be getting a new one which wasn’t true, secondly I was told that no customers had a gate remote control which wasn’t true either and thirdly I was told the gate remote control is hard to come by.
Veronica O | Overall ExperienceIt was a good place to store my things
EMMA S | Overall ExperienceThere were and still is trash, a glass beer bottle and a recliner chair on the lot that I had to avoid running over or hitting while I was driving. The storage unit price is high for it to be so small. The storage unit most definitely isn’t a medium storage unit or equivalent to a 1-2 bedroom home as advertise.
Veronica O | Online Move InStorage units are very small for the price. The facility was clean though.
Briana H | Online Move InCost per month was a little high for the size, but I was wiling to pay for it to have 24 hour access.
CLARYCE W | Online Move InKEEP UP THE GREAT WRK
MARNA W | Overall ExperienceGreat staff
Roberta S | First ImpressionsExcellent
Lavelle S | First ImpressionsThey was very Perfectional!
ANGELA M | First ImpressionsI had a great experience, one of many with the store manager Kris. Very professional, helpful, and understanding.
RICHARD A | Overall ExperienceThe gate closes really slowly. I wish there was a sensor on it so you could close it immediately after entry/exit. I had people go in while the gate was opening/closing, some even went in before I could! I never saw or spoke with a staff member and the phone number I was given is disconnected.
LaKesha D | Overall ExperienceIt was great.
anthony h | Overall ExperienceCustomer service was excellent!
LEO S | First ImpressionsVery good communicators. I’ll be back.
JOSEPH F | Overall ExperienceI needed storage at the last minute. I was in the middle of loading the truck when I found out my apartment wasn't gonna happen. I am very happy that I was able to arrange everything online and get into my unit in a matter of hours. It really took a lot of pressure off of me with so many things going wrong on that day. I just wish I had known that I needed storage in the beginning and I would've reserved a truck with UHAUL as well to get a discount or just gotten a storage pod delivered.
LaKesha D | Online Move InThey gave me chances …… they worked with me and they understood what I was going through
IMO O | Overall ExperienceFlawless
Tane F | Overall ExperienceWhile everything looks great from the outside, you bought the facility on Parker while it still had tenants. You couldn’t see what was going on in the inside. Red dust coats everything over time. I believe the doors have rust in the ceiling. How clean can it be if my unit is full of acorn shells and crap? Squirrels destroy my property on a regular basis. Field mice and squirrels eat acorns. They ignore your very large bait traps. Drywall hit my daughter on the head causing a lump and in winter we got locked inside the gate cause the pad malfunctions in cold weather ( we had to climb the fence and open it from the other side) And you have the nerve to raise rates. I’m only with you because you are cheap and close to home. Keep raising rates and I’ll just buy another tough shed.
Irsheca W | Overall ExperienceI can not get into my unit… I had to sleep in my truck so that could wait I am not pleased.
CAMRYN S | First ImpressionsThere may be moments where I would need to get into my storage unit after 5 PM but they’re not open at the time for me to access my storage unit. I have children that are in school and college and they are on the constant basis of needing things it will just be nice for me to access my email when I want, not when U-Haul wants me to.
TREVIA J | Overall ExperienceThe storage door doesn't close all the way. Worry if the weather and rotens will be a problem
DANA D | First ImpressionsI can get into the facility
Donald C | Online Move InThe staff at the Uhaul at 12060 Lusher Rd; Spanish Lake, MO 63138 (Hwy 367 @ Parker Rd) are the best! They are so professional, knowlegeable, helpful and courteous that all other locations can take lessons from them.
Wayne B | First ImpressionsMr. Meeker is a very nice person, he took the time to help me immensely. I told him my situation and he explained everything to me. Move in and move out was flawless I've used other places in the past, but not anymore because of the experience I had at Uhaul. thanks to the entire staff.
Darryl W | Overall ExperienceCustomers service was outstanding.
Yolanda R | Overall ExperienceNice, clean and friendly employees. Had a great experience, smooth transaction.
Darryl W | First ImpressionsOverpriced
HATORI G | Overall ExperienceLarry the manager was a blessing
Owen P | Overall ExperienceThe new owner has done a pretty good job taking over from the weird people that worked there before.
JOSEPH C | Overall ExperienceLarry was very helpful and courteous and give feed back about storage units in what u need and how enter and exit facility and acess your unit
Lee S | First ImpressionsWas not given proper service
Alyssa B | Overall ExperiencePrevious storage place, just bought by U-Haul, screwed up records and sent threatening emails on Christmas morning, ruining our family's day. Larry Meeker at U-Haul sorted it all out in 20 minutes.
STEVEN R | First Impressions