Customer did not leave a comment.Kevin A.
Customer Reviews for U-Haul Storage at Country Club - Carrollton
Carrollton, TX 75006
(N Of Belt Line Rd)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 8 am - 4 pm
- Sun: 10 am - 3 pm
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lizette A.
Customer did not leave a comment.REGINALD K. | First Impressions
Susan she is so nice so friendly with customerTajdin B.
Customer did not leave a comment.anyely M.
Customer did not leave a comment.Douglas D.
Customer did not leave a comment.DAVID M. | Overall Experience
Donnie did a lot with very little. Being short staffed (it was only him juggling me, another customer in store, and a couple phone calls) he was still able to handle everything in a timely matter, and even remembered me by name the next morning when I dropped off.AARON G.
Customer did not leave a comment.Paul C. | Overall Experience
Thanks for helping with setting up the trailer and unhooking it. Very easy people to work with. They were having some internet issues, but they made it work quickly.Shelly R.
Keep doing what you are doing!Ritisia C.
Great customer service and assistance in the moving process.luis v. | Overall Experience
quick and to the pointMICHAEL H.
No comments at this time.Mayda R.
Customer did not leave a comment.GURUPRASAD E.
Susanne the Manager was AWESOME!Shiwanda H.
Everyone is always super helpful & nice! I have storage here and just recently rented a van to move (locally) - the van was basically brand new, super clean & ready to go when I got there. A+ experience all around!Hunter M.
Customer did not leave a comment.Brian H.
Great management group, even helping the new personnel learn how to set up a storage unit rental.Brandon G. | First Impressions
We had a Horrible Experience at U-Haul Country Club Carrollton Branch (2220 Country Club Dr, Carrollton, TX 75006). The entire staff is very unprofessional, rude, arrogant and looks like money hungry. On 8-27-2022, we hired U-HAUL Van at 8:00AM CT for 24 hours. They have charged us (after hours service fee) though we had returned it around midnight well before our time window ends. There is some kind of a system glitch and were unable to upload the pictures but they thought we were lying and hung up the phone and completely refused to refund our amount. I will highly not recommend this U-HAUL Country Club Branch to any of my friends and family members.Hammad S.
Very nice people'sDaniel O.
I had my belongings and two classic cars in storage for over 2 years. Everything was safe and secure.joe p. | Overall Experience
Customer did not leave a comment.Richard N.
Overcharged me by $215 because they put the mileage in wrong when I dropped the truck off. I had to call and have them look at the odometer again. They said they would refund me but to expect it in a few business days. Very upset that I was overcharged by over TWO HUNDRED DOLLARS due to a mistake that shouldn't have been made.Weston P.
Customer did not leave a comment.Paul C.
HAD A GREAT EXPERIENCE WITH YOUR EMPLOYEES AND EVERYTHING WAS JUST PERFECT. THANK YOU!!!Renee S.
Customer did not leave a comment.Paul C. | First Impressions
Friendly and quick!Brenda B.
Customer did not leave a comment.Kevin T.
Customer did not leave a comment.Maris U.
Customer did not leave a comment.Cara H. | First Impressions
The lady accused me of smoking weed in the truck because I'm black. I'm an executive in a publicly traded company and this is deplorable. I expect someone to contact me.Jamey H.
Everything was awesomeStacy R.
Everything went very well. Was on hold for awhile, so I just went to the Uhaul office. Very courteous customer service like always. Will always rent my equipment from Uhaul. Thanks so much for being here..🚚🚚Taretha L.
Susanne and Paul were terrific!! They were very efficient and helpful throughout my usage of the 9' Cargo Van. I would highly recommend their office, rental trucks and storage company to anyone in the DFW area and beyond. Thanks again!Mildred D.
Suzanna was very helpful and helped us even after they were closed. Her and Paul. I was having a very long and day. Her opening at 4:15 after they was closed brought tears of relief.Melany R. | First Impressions
Man working the desk tried to overcharge me for insurance and kept complaining about my 4:30 check in time because he wanted to leave.Rachel L.
Very friendly staff, great location and easy setup and opt out time when renting month to month! Thank you!!!!ANDERIA W. | Overall Experience
Customer did not leave a comment.Terry T. | Overall Experience
Customer did not leave a comment.Jermarcus T.
Super service. Thank you.Andrew M.
Customer did not leave a comment.Miles H.
Stay open later (past 5:00) on a Saturday.Larry R.
Employees were friendly and professional, great customer service.Adolfo B.
Customer did not leave a comment.JULIUS B.
Everything was great they sent my code to my email. I opened the gate with code, grabbed a cart and put everything in the unit, easy and convenient. I've had a unit here before so it was easy enough to come back.Marina R. | Online Move In
The small truck I rented did not have a ramp. I thought they all did. That made things a bit difficult on my end.Feven T.
Customer did not leave a comment.Kathryn T.
Customer did not leave a comment.Yoliria P. | Overall Experience
Price is high for very short distance also.Shashank N.
Customer did not leave a comment.Simon B.
Customer did not leave a comment.Ashley D. | Overall Experience
Do not charge people for unnecessary chargesDONRI F.
Ensure fuel gauge readings are accurate upon checkoutRANDY B.
Customer did not leave a comment.REBEKAH P.
I had a great experience with this location. They really went above and beyond to make sure we had a good experience during my move. Thank you for being great people!Christopher S.
Customer did not leave a comment.Joseph P.
I did not notice the very small sign about folding the blankets and sweeping before returning the truck. Maybe this could be made more obvious.Eugene B.
Customer did not leave a comment.Pedro H.
Customer did not leave a comment.SUSEN H. | Overall Experience
Customer did not leave a comment.Elizzle H. | Overall Experience
Customer did not leave a comment.IBRAHIM S. | Overall Experience
Customer did not leave a comment.Mary D.
The best customer service ever!Ayotunde A.
Customer did not leave a comment.Kurt C.
Customer did not leave a comment.danae T.
When it was time to return the cargo van, the website stop working and wouldn't let me check the van back indonald H.
The location was excellent. The only issue with any location is your return policy. No one has time and prepared to do such and involved return procedure. Especially after a potentially long day of moving.alan B.
Al entregar mi unidad, no me mandaron un correo informando sobre el nuevo status de la unidad. Es decir que ya estaba entregadoVictoria S.
They did a great job.Bob S.
We stored our personal belongings in the cargo and when it rained, some of our belongings got soaked and damaged. I hope they can fix the leak for the next customers.Maggie C.
Customer did not leave a comment.Tracie S.
fix the windshieldElinor Z.
Customer did not leave a comment.Sea S.
Nothing. Everything was perfect. The people who run the place are super-nice.Robert S.
Customer did not leave a comment.duane G.
Best operators at this location! Friendly & attentive...Will ALWAYS give them my business!!! Keep up the great work you do in serving the customers & Uhaul...Rodolfo S.
Customer did not leave a comment.OCTAVIO C.
Customer did not leave a comment.Shawn S.
Customer did not leave a comment.Curtis C.
I have always been treated great by Suzanne and paulMason A.
Customer did not leave a comment.valeria W.
Movers were a no show and location was changed, which was further awayAlemajab A.
Great customerMoise J.
Customer did not leave a comment.Jan B.
Customer did not leave a comment.Reynaldo G.
We spent a lot of time just trying to get signed into the website because it is not iPhone user friendly. My boyfriend and I are both relatively young and good with technology, and we both struggled to get â€œchecked inâ€. Then we were given the wrong information as to where the truck was located. We spent a lot of time trying to find it, with my three month old daughter. We were just hopelessly driving and walking around until we found it- no where near the â€œcarwashâ€ it was supposedly parked at. The truck was not full of gas so we spent like $100 total just in gas. I felt that the price was very misleading and overall just a completely stressful and irritating experience.Tate L.
I booked a last minute reservation online. Went to pick up the Van and it was available. Very patient, friendly and helpful staff.Nancy A.
Customer did not leave a comment.Taylor N.
there is nothing to improve I was treated very good.Cora A.
Customer did not leave a comment.Romeo H.
Awesome service! The German lady at the front desk was so friendly and provided an amazing customer experience! Definitely will visit this location again!Miron K.
Customer did not leave a comment.YUKARI N.
Customer did not leave a comment.Annette H.
My first time going there I will be going there for here on out they are most nicest people I have meet in a u haul place if I can give them a 100 I willJanet L.
Customer did not leave a comment.RAJIV M.
Truck returned late. Other customers difficult. Forced to pay girlfriends charges from 9 years ago. Worst uhaul experience since 2008JAMES Q.
Very helpful very easy process.Scott M.
They were great. Appreciate their helpRich C.
The operators here have always been super friendly and helpful. Always a pleasure to work with them.Tim M.
Nothing everything work fine and i'm 100% happy with the service that i gotJonnathan C.
I Tried out the mobile app process. Very smooth. Truck was well maintained and very nice lady on-site was there if I needed help. Thank you.Karen S.
Customer did not leave a comment.Nava G. | First Impressions
Customer did not leave a comment.Emma C.
Very friendly and helpful. Very clean equipment. Will use again for sure.Scott M.
Me gusto mucho así como lo quería graciasDelmi S. | First Impressions
Customer did not leave a comment.SALLIE H.
Suzanne and Paul was great!!Anthony J.
I have nothing to recommend.DAVID R.
More parking spotsEdgar A.
I didnt get the two dolly's i signed paid for but other than that was very pleased with the process and doing it all on phone. I would highly recommendchad S.
Customer did not leave a comment.Latoya V.
Customer did not leave a comment.Christopher A.
Customer did not leave a comment.Hammad S.
Customer did not leave a comment.Bailey W.
Susanne and her husband was very courteous and helpful with the delivery and return of their truck. Was a good experience compared to my previous one. The only inconvinience was with uhaul automatically moving my reservation from my preferred location (nearby home) to a 8 miles away location without any call. A confirmation was sent 12 hrs earlier by which I had no other to option to a seek a different location or another option & having me to spend $16 on top of what I intended to drive for shifting.Mithun J.
Couldn’t have been happier with my stay there! Thanks!Richard g. | Overall Experience
Customer did not leave a comment.Ryan D.
The online â€˜check the truck back in' needs work. It failed on two iPhones - in/out of our vehicle and standing at the front door. Everything was enabled, as suggested. The human interaction to â€˜check the truck back in' was friendly and helpful.Samuel M.
Customer did not leave a comment.Patricia S. | First Impressions
Susanne is the best! I love this place. So friendly and fairly priced!Brittany F. | First Impressions
The staff was very accommodatingJUDY C. | Overall Experience
Very nice managementTraci L. | First Impressions
Paul and his wife were super nice and helpful, and they are knowledgeable and informative. I look forward to doing business with U-Haul.Paul E. | First Impressions
Customer did not leave a comment.CALVIN S. | Overall Experience
Customer did not leave a comment.MARIELA G. | Overall Experience
Wonderful and responsibile facility managers. We are very happy with our choice in storage.Tyler S. | First Impressions
I would have rated higher but the unit next to us was frequently missing their payment and for some reason Uhaul would cancel our unit/account. They would fix it but it required me to come in and sign a contract. This happened twice.David K. | Overall Experience
Customer did not leave a comment.Octavio S. | Overall Experience
Customer did not leave a comment.Karen H. | First Impressions
Best Storage Ever! Thanks!Shiree W. | Overall Experience
Customer did not leave a comment.Ashley F. | Overall Experience
Customer did not leave a comment.john m. | Overall Experience
N/ASHANELLE H. | Overall Experience
The world needs more people like them.James P. | First Impressions
Customer did not leave a comment.Jorge L. | Overall Experience
Very rude unprofessionalBreanna S. | Overall Experience
Customer did not leave a comment.VERONICA G. | Overall Experience
thanks 👍Ruben E. | Overall Experience
Customer did not leave a comment.Melanie A. | Online Move In
Customer did not leave a comment.sam a. | Overall Experience
Customer did not leave a comment.Daniel M. | Overall Experience
Customer did not leave a comment.Judy E. | First Impressions
Customer did not leave a comment.TOREY D. | First Impressions
Customer did not leave a comment.Lauro H. | Overall Experience
Customer did not leave a comment.james l. | Overall Experience
For about 3 months I would submit my payment 2 days before the due date and for some reason every time I would submit a payment online, U-hall would never receive it. And I would always be charged a late fee, not sure if they were doing maintenance on their website but hopefully it's fixed for feature and curent customers.Justin M. | Overall Experience
There was a few spider webs on my items that was in the storage unit, but otherwise no other problems. Overall the service I received was great. The mgmt team & staff was great!!david b. | Overall Experience
Amazing people and amazing service!!!KITARA R. | First Impressions
Customer did not leave a comment.Ryane R. | First Impressions
They are professional and swift in making my U-Haul Storage rental experience a wonderful one. I will definitely refer my family and friends to this U-Haul. Thanksyongseung l. | Overall Experience
Thanks!Andrea S. | First Impressions
Customer did not leave a comment.Elizzle H. | Overall Experience
I was never concerned about the security or cleanliness of my units. The owners and the staff were always friendly, courteous and helpful. My belongings were in exactly the same shape as when they were stored. The owners were a great help during my move and found me a last minute rental truck even though it wasn’t from their facility. I couldn’t have asked for more.Tim T. | Overall Experience
Had a unit but they accidentally cancelled it and had to come back in to set up a contract all over again.David K. | First Impressions
They cancelled my contract by accident and I had to go in to set up a new contractDavid K. | Overall Experience
Customer did not leave a comment.Chris m. | Overall Experience
Customer did not leave a comment.ONDINA G. | First Impressions
Suzanne and Paul were very helpful and made sure I understood costs, commitment, accessibility and insurance options. I found them to be friendly and professional.LISA C. | First Impressions
Customer did not leave a comment.Sandra S. | Overall Experience
Customer did not leave a comment.Chrisitia R. | Overall Experience
Very unorganized. Phone system is horrible. Call just so operators can hang up on you or leave you on hold for hour or more.ALFRED G. | First Impressions
Great doing business with UhaulMaria J. | Overall Experience
The online check-in/check-out r the truck didn't work well and I had to go inside. Not gonna lie, I was aggitated and aggrivated. They were SO nice and helpful that I cancelled my reservation for a storage unit at another facility and rented from them instead.... and even paid a little more for the unit. I feel the staff there is top notch. I highly recommend them.Judy P. | First Impressions
The owners provided great service with a personal touch.Meagan F. | First Impressions
I still like the old technology because I was in America since 1979 for 42 years now & I was joined in the U,S Army for training & medication electrician School on U.S Army & I was joined Army National Guard 💂♀️ for 15 years too . When I lived closed to downtown Hotsprings National Park, AR. 9 years , I was lucky learned exercise walking backward with dancing together since 2009 . When I moved back to Carrollton , TX I still exercise with walking dancing together & walking backward for 14 years now so far so good because I haven’t seen nobody walking backward with dancing 🕺 together same like me yet yahoo so far so good . Have U been downtown Hotsprings National Park , AR for vacation , holiday , travel yet because I knew there was more than 1 millions people visits downtown Hotsprings National Park , AR . every year too . Also , I remembered & knew there was 9 presidents visited downtown Hotsprings National Park , AR . for vacation , holiday , travel too . Also , I was learned , studied , & remembered all 46 presidents names , I can sing music song 46 presidents names from Hotsprings, AR too that why Presidents Bill Clinton , Donald Trump , & Joe Biden like me walking with dancing together . Also, when I moved in America in 1979 for 42 years ago , I remembered President Jimmy Carter in Television listen his name Jimmy Carter , now I believed President Jimmy cater is living longer than 45 presidents in America . President Jimmy Carter is 96 years old now yahoo because I still remembered all 46 presidents of America that I don’t want to forget it so far so good yahoo .PHUOC MINH L. | First Impressions
Customer did not leave a comment.SAGAI G. | Overall Experience
Los mejores en trato al cliente 7 años de servicio con U-HaulJose G. | Overall Experience
David and Susanna made our move easy. They were honest and very helpful. We appreciate them because this relocation could have been much more difficult than it was.Ruth S. | Overall Experience
Customer did not leave a comment.Elizzle H. | First Impressions
Customer did not leave a comment.petal c. | First Impressions
Customer did not leave a comment.Michelle T. | Overall Experience
Excelente servicio muy amablesJaime B. | First Impressions
Customer did not leave a comment.Jim S. | First Impressions
Customer did not leave a comment.Shalitha S. | Overall Experience
Customer did not leave a comment.Marshall R. | First Impressions
Pricing was perfect for a covered RV spot and even got a storage unit for my extrasRojelio B. | First Impressions
Customer did not leave a comment.DAVID D. | Overall Experience
what i needed when i needed it. all good.robert m. | First Impressions
Excellent facilityTOM M. | First Impressions
Susanna and her staff offer the best customer service with genuine kindness. I highly recommend this facility to anyone who have storage or moving needs. Thank you Susanna!Luchana A. | Overall Experience
Customer did not leave a comment.Shalitha S. | First Impressions
Wow..just wow! The owners at Country Club, Paul and Susanne are such amazing people. I’m so grateful to have met them. I initially rented a unit sight-unseen at a Public Storage and had a horrible experience. I chose not to accept that unit at Public Storage and found myself needing another storage ASAP. I reserved a unit at Country Club and Paul and Susanne were so kind and generous to me and made sure that I had everything I needed. The facility was clean, well-lit, climate controlled and dry. Paul and Susanne really went above and beyond not because they had to, but because they are truly genuine, virtuous people that care. Wherever you go, there you are..and sometimes that’s exactly where you need to be. 5+ All the stars from me!Bernice P. | First Impressions
Experience was efficient and easy, only trouble I ran into was the map given to me was not accurate and did not give the direction to where the unit was located within the facility.Darshankumar P. | Online Move In
Paul, the owner, went out of his way from the initial call to reserve the storage to moving in and completing all the simple paperwork into an easy and efficient process. The unit was clean and with wide access outdoors for my vehicle. Unlike some places, all of uhaul’s employees are always in a cheerful mood. I plan on renting the unit out for years. Thank you.Richard g. | First Impressions
Susanne in the front office was great! I would definitely use this location again.Richard K. | Overall Experience
Very friendly and professional thank for been there.John H. | First Impressions
Customer did not leave a comment.ABEL M. | First Impressions
Customer did not leave a comment.MARK E. | Overall Experience
Thank God for good peopleSUSEN H. | First Impressions
Susi, Paul and the team are exceptionally nice and always went above and beyond to help with and need or concern I had.Kacy J. | Overall Experience
This was a great experience even in a tough time with an abrupt move with Covid. The managers were very helpful and went above and beyond for me even in a stressful time for them. I had planned on a couple months and it ended up being a year. All of my belongings were safe and in good condition (no water, mold, insect, or rodent damage). I was thankful for the great service and safety of everything!Laura F. | Overall Experience
Suzanne, the manager is awesome. She took care of every detail is a professional and caring fashion. It felt like I was dealing with family. I really appreciate her efforts to make my customer experience so special. She’s the best!chris d. | First Impressions
Customer did not leave a comment.Ernest S. | Overall Experience
Staff was very nice. Answered all my questions. Explained everything. Great experience.Melinda S. | First Impressions
Exelent service very clean property😁Francisco M. | First Impressions
Deducting one point Just bcuz it’s little pricy , the rest it was goodMaleeha G. | Overall Experience
Staff was very friendly and efficientStephen D. | First Impressions
This is the only storage location I will ever use in the Dallas and surrounding areas. The staff go above and beyond to make sure you have a great experience with them. Moving is hard. They make it just a bit easier.Michelle T. | First Impressions