Everyone was efficient and professional. Great personalities too! Good experience. Thanksleo D.
Customer Reviews for U-Haul Storage at River Road
Eugene, OR 97404
(1/4 Mile South of Awbrey Park)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It sucked that the one-way amount with so much more than that to a mount. And then I couldn't just drop it off in Gresham. But other than that the interactions were greatAngie K.
very well organized and helpful.susan M.
My contents were stolen in Feb and I was never notified . I am beyond descriptive words for dissatisfiedMadelyn H. | Overall Experience
Very nice facility and check in & return staff were coup efficient and fastðŸ‘KEVIN O.
Very friendly, efficient and helpful staff.Douglas F.
Customer did not leave a comment.Jeffry R. | First Impressions
Customer did not leave a comment.Ryan L.
The gal working the day I picked up the equipment went above and beyond!James A.
Customer did not leave a comment.WENDY RAE R. | First Impressions
They forgot the dolly in the back when I left but it was ok. I called them and they made sure to not charge me for something I did not useGian S.
The staff was so so helpful and allowed us to borrow a dolly for a few hours snd was so helpful!!!!Patricia H. | First Impressions
The trailer is heavy and should have a tongue Jack of some sort. It's very inconvenient to use your own back strength to lift the trailer. Otherwise, very satisfied and I will be happy to come back again.LELAND COTY DAVI B.
Customer did not leave a comment.Nancy M.
great serviceMike B.
Customer did not leave a comment.Jeannette Z.
For my first time getting a storage unit by myself, I’m really appreciative of the patience the staff exhibited, and look forward to using these facilities in the future.Kayla L. | First Impressions
Customer did not leave a comment.Buckley R.
Customer did not leave a comment.LIONEL W.
Windshield was dirty.JAMES J.
Customer did not leave a comment.REMON R.
Customer did not leave a comment.Jeannette Z.
Customer did not leave a comment.Timothy G.
Go out of business!!!! I will never use you all again. Budget is so much better!!!!LK D.
Our pickup location was changed from a location that was much closer to us then the one that was changed to. We were not informed of this change , I inadvertently found this info inbedded in an email and had to call cs and waited about a half hour to speak to someone to confirm this change to our pick up location.CHRISTOPHER RYAN F.
Customer did not leave a comment.Dean C.
Thank youTROY DEL S.
Keep it upjAKE W.
Customer did not leave a comment.WILLIAM W.
Very efficient and pleasant to work with! Thank you!James R.
Nothing to improve. Shout out to all of your people there, both at pick up and dropoff. Top notch.Jon F.
Very clean. Secure access. Helpful staff.Paul H. | First Impressions
The Las Vegas location has very unfriendly staff that work in the office. The gentlemen that work in the warehouse / garage were great, but the office staff, especially Martha were very rude. I would definitely never do another ubox move. Lots of disconnect and confusion between uhaul offices and ubox department.Jennifer K.
Customer did not leave a comment.teresa M.
Customer did not leave a comment.HOLLY W.
Customer did not leave a comment.Moina S.
Customer did not leave a comment.Robyn S. | Overall Experience
Customer did not leave a comment.michael o. | Overall Experience
Inside of truck was a little smelly and a bit dirty.Abigail V.
Customer did not leave a comment.BONNIE S.
Customer did not leave a comment.William W.
Customer did not leave a comment.JAY DAVID R.
Customer did not leave a comment.Larry P.
Only problem was I had to drive the truck an extra 20 miles to the location in north Eugene because the original destination in Glenwood was too full of trucks. Kind of inconvenient. Otherwise, the River Road location was excellent.GEORGE D.
Hire more people like Cali!!!TIMOTHY CHARLES J.
Customer did not leave a comment.Sherwood K. | First Impressions
Customer did not leave a comment.PAM T.
Fast and easy with a great staff that was extremely helpful.Caitlin l. | First Impressions
Customer did not leave a comment.breanna L. | Online Move In
Customer did not leave a comment.Lainey R. | First Impressions
Customer did not leave a comment.DAVID S. | First Impressions
Staff is always very courteous and helpful whenever I’m there.Peggy O. | First Impressions
Your staff was great. They were fast and efficient, and very friendly.Andrew L.
Customer did not leave a comment.Isaac D.
Customer did not leave a comment.Skyler W. | First Impressions
Customer did not leave a comment.Annie G. | First Impressions
Customer did not leave a comment.PAUL C.
Customer did not leave a comment.Kyle G.
Customer did not leave a comment.STEVEN CRAIG W.
Customer did not leave a comment.Christina G. | First Impressions
Customer did not leave a comment.SHALYSA M.
Customer did not leave a comment.Austin K. | Overall Experience
Pick up location was changed and a text message was sent which did not arrive resulting in us wasting time at the original rental location then having to find the new location. Also I was told that a representative would call Sunday evening to confirm rental- did not happen!CARMEN D.
Customer did not leave a comment.Walter M.
Customer did not leave a comment.RODNEY L.
Very expensive! Not likely to rent again due to the pricesAshley P.
For me, this is the best location in Eugene. No long wait lines and great employees who know what they are doing. In and out in very short time. My time is valuable, isn't yours?Roger K.
The truck was brand new and that honestly made the experience so much better than any other time I have rented from uhaul in the past. I didn't have to fight the steering wheel for control from poor alignment like I have before. This was the best rental I've ever had. The entirety of the equipment was well taken care of and the employees made it very easy.EVAN M.
Everything as asked for!VERNON BAXTER S.
Customer did not leave a comment.Lindsey A.
Customer did not leave a comment.WILLIAM I.
Customer did not leave a comment.BRUCE W.
Customer did not leave a comment.Martha R.
Customer did not leave a comment.CHRISTINA MARIE Z.
Customer did not leave a comment.mike M.
Manager was exceptionally helpful.Craig C.
The personal is not goodArmando M.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.NICOLE C.
If I ever need a storage unit again, I will most definitely be coming back to this location for one. I had nothing but the best service and Calli and the staff made everything very easy for us while we were displaced due to the Holiday Farm Fire. Thank you all so very much!Tiffani T. | Overall Experience
Go a little more in depth with maintenance on your trucksTERRY J.
Customer did not leave a comment.EDWARD Y.
Customer did not leave a comment.Greg B.
Best U-haul location I've ever experienced. The guy who helped with our return was excellent!Donovan S.
Customer did not leave a comment.Lola C.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Carol C.
Very nice, helpful staff. Clean. Large parking lot.Kris E.
Customer did not leave a comment.Felipa F.
The truck was definitely dirty, but that's not a big deal. It got me where I needed to go.Michael D.
Customer did not leave a comment.GENEVA FRANCES L.
Customer did not leave a comment.Laura F. | Overall Experience
Customer did not leave a comment.Chris H.
Customer did not leave a comment.Harley A. | Overall Experience
Customer did not leave a comment.Kelly S.
Customer did not leave a comment.rhonda m. | Overall Experience
I tried to call was placed on hold for 28 min then hung up on while waiting. I've been to this location. Not a person around and they can't even answer the phone.CHRISTINE M.
Customer did not leave a comment.ron S.
Customer did not leave a comment.Tayler J.
Customer did not leave a comment.Bethany T. | First Impressions
Staff was stand offish, when I returned the truck he just took the keys and walked out not saying anything,when I arrived no hi how are you but other than that it was fineJohn H.
Customer did not leave a comment.JAMES LEROY M.
River Road was professional and knowledgeable. The facility is spotlessScott D.
I had an excellent experience at your location on River Rd. in Eugene, Oregon. Very professional and courteous staff I loved the experience thank you.Edwardo R. | First Impressions
Courteous snd efficient staff.EDWARD HARRISON V.
Customer did not leave a comment.William I.
Customer did not leave a comment.RICHARD LOUIS P.
Customer did not leave a comment.Thomas K. | Overall Experience
Customer did not leave a comment.DORIS S. | Overall Experience
Didn't really matter to me but yesterday's van was dirty and my last van rental last week from same facility smelled heavily of smoke with a blunt in the cup holder. But the reps are professional and helpful.DAVID ERIC M.
Don't change anythingFRITZ S.
Excellent,friendly service. Great people working there.KAREN SUE G.
Customer did not leave a comment.Robert H.
I would 100% recommend this location. My last two moved we have come here and I've honestly had the best customer serviceBRIANNE G.
Easy drop-off. Thank you.jack M.
The staff is very friendly, anticipates needs and has great energy in fulfilling them! So great to work with, and picking up/dropping off the truck on line works so well, provides ultimate flexibility. Uhaul has obviously worked hard to streamline their processes!STEPHAN S.
Great customer service. Fast and friendlyTIFFANY C.
Customer did not leave a comment.Barbara M.
Customer did not leave a comment.tucker a. | Overall Experience
The staff is always kind everytime I rent. I keep coming back based on pleasant service with a smile.CALLI H.
The staff was amazing , very professional, helpful and friendly.Teala M. | First Impressions
Customer did not leave a comment.Deborah M.
Customer did not leave a comment.TOMMY L.
Customer did not leave a comment.John T. | First Impressions
Customer did not leave a comment.Daniel H.
Awesome service!!!!!!ANDREW LEE D.
Took a long time to get the truck and they charged for gas even though I put some in. I do not recommend this to anyoneLucas N.
A week prior came in and reserved a 10x10 storage unit and when we came in to get it they didn't have it in the system. Wasted 30 plus minutes sitting with two guys who supposedly put the reservation in the system when they actually didn't. RidiculousShalini R.
Remember when I originally rented the storage unit. The staff was very friendly and helpfulJANE H. | Overall Experience
Nothing. The staff was helpful, friendly and efficient.ALLEN J.
Great storage place, safe and secure, temperature controlled, but in the end management was not cooperative because we were going to use PODs for moving cross country. They wanted to place the PODs as far away from the front in the back which would have been inconvenient for loading and if it rained (this is Oregon) damaging. I stated my displeasure and said we spent a lot of money renting 2 units for a year and half to protect our furniture and now they just want throw our furniture out into the parking lot for staging and loading. In the end they put it in the front but as far away as possible. I even offered to cover PODs name with a tarp or they could have parked a truck on each side. Fortunately it did not rain and it worked out other than the extra distance to load. As to the employees they were great, helpful friendly and not bothered by PODs.Warren W. | Overall Experience
Facility looks brand new, staff friendly and helpfulfritz s. | First Impressions
Very friendly, helpful, and courteous staff. Facility exceptionally clean.Steve J. | First Impressions
Facility is large, clean and easy to navigate. Staff is very friendly and helpful.thomas k. | First Impressions
Customer did not leave a comment.Joanne D. | First Impressions
Great facility and location. Staff were excellent! Friendly and helpful!TIMOTHY W. | First Impressions
Thank you Calli to you and everyone at u-haul Santa Clara for making life a little easier during the last 2 years. I have been treated very well by everyone there! I highly recommend your storage facility. MarkMark A. | Overall Experience
Very helpful and friendly staff! Made sure to explain exactly how to get into the facility after hours for storage purposes.Austin K. | First Impressions
Cali was the best, always understanding and willing to go the extra mile without judgement. Very nice manager.Shelly H. | Overall Experience
Customer did not leave a comment.lora b. | Overall Experience
Customer did not leave a comment.Colleen A. | Overall Experience
Customer did not leave a comment.Heidi G. | Overall Experience
The staff was friendly and helpfulMichael M. | First Impressions
The man who helped check me in was so helpful and awesome.Jennifer m. | First Impressions
Hey were amazing,what they did to help us when we were struggling was a blessingSarah B. | Overall Experience
Ken was great - very helpful!Collin P. | First Impressions
Very nice storage facilityGail K. | First Impressions
Drive-through drop off was not available as described on web and the onsite signage didn't clarify why. We just copied what others were doing and it turned out okay.Wendy K. | Online Move In
Customer did not leave a comment.Colleen A. | First Impressions
Customer did not leave a comment.christina r. | First Impressions
What a great experience! Nice staff!Rochelle S. | Overall Experience
Clean and easily accessible, and a modern facility. Safe, staff was very friendly. A great place to store your things!Morning V. | Overall Experience
Customer did not leave a comment.Jeannette Z. | First Impressions
Staff was super friendly and knowledgeable. Facility was clean and warm.Grant A. | Overall Experience
Truly a great set up!Kathleen K. | Overall Experience
Customer did not leave a comment.Rachel R. | Overall Experience
I would never get a storage unit from UHUAL again. When I called for truck rental, they sold me storage. Very misleading unit was given to me. I requested a 10 X10 and had a rental at another facility that I cancelled bc I was told it would be the same. We showed up and it was a 10X7.5 with a column in the corner. Very unhappy with the storage experience and would never reserve with UHUAL again.Claudia W. | First Impressions
Great location, storage, and staff.Daniel B. | Overall Experience
I appreciate how helpful and friendly the staff were.Paul C. | Overall Experience
Best storage facility in Eugene by far recommend to everyone you won't be disappointed.Tracy E. | Online Move In
Calli is great! In addition to running a tight ship, she is consistently friendly and helpful. By taking the initiative, she made my life moves smoother and that made my life easier -- when I really didn't need any additional stress. Thanks!!!Robert M. | Overall Experience
We used U-Haul storage during the months between the selling of our house and buying our new home, We recommended the facility to friends who also rented a storage unit.janice c. | Overall Experience
Customer did not leave a comment.Shannon m. | Overall Experience
We drove a 26’ UHaul truck from IL to OR & arrived at Santa Clara about an hour before closing to do paperwork for our storage units. I pre-registered for the largest unit & a lock online but at the facility they only showed a lock order. Thank God they had 1 unit left to rent to me. Then the polite assistant manager tells us the sliding doors would close in about 45 minutes & we’d have to move the contents of the 26’ truck through a door (maybe 36” wide). We unloaded the truck as fast as we could & left the facility at 9 minutes to 10pm. It was absolutely insane! I gave the assistant manager & facility an above average stars but the Uhual website & UHaul corporate rules a below average score. How can they lose an order for a 10x15 unit but keep a $13.00 lock order? Obviously things are different here because in Chicago we’d have 24 hours access (so we could unload after hours) maybe they should tell customers that important fact when registering on line for their unit. I guess since my order for my unit was lost UHaul didn’t know that it was important to tell us there was no 24 hr access & we’d have to unload a 26’ truck through a regular 36” walk thru door. On a brighter note...the 26’ truck was newer & drove wonderfully...so Thank you!Kim C. | First Impressions
Customer did not leave a comment.Katherine and tyler V. | First Impressions
Customer did not leave a comment.Nicholas J. | First Impressions
This storage is our favorite because it’s so clean!Garin R. | Online Move In
Customer did not leave a comment.Chelsea K. | First Impressions
Customer did not leave a comment.david c. | First Impressions
Customer did not leave a comment.Derek B. | First Impressions
Customer did not leave a comment.William S. | Overall Experience
Customer did not leave a comment.Sonya R. | First Impressions
Yes all excellent, wish many patrons wouldn't frequently smoke so close to the entry. I know there are already too many signs everywhere, but some might help regarding this.Eric T. | Overall Experience
The fact that you do not prorate move out time to me is thievery. I basically paid $90 for one week of storage. That to me is thievery, especially when you probably immediately rented it to someone else for another $90.jerry p. | Overall Experience
Fabulous Service and the manager Calli is wonderful, she helped us out and with truck rental and the storage unit. Very friendly and got everything set up quickly. She was always available to answer questions and help with anything we neededkoll m. | Overall Experience
Customer did not leave a comment.Jack S. | First Impressions
Manager at Santa Clara was awesome. I appreciate her knowledge and dedication to her job.WILLIAM HENRY Y. | First Impressions
Everyone was so nice and the first month's rent free promotion that you guys do is amazing thank youSavanna F. | First Impressions
Customer did not leave a comment.Lisa S. | Overall Experience
You need to explain the requ9rement for 3 Id's On your web site. I had to back the following day to complete the paperwork.Rodney R. | First Impressions
Not enough carts and too many people trying to use one elevator,Tracy C. | Overall Experience
I have used this Uhaul location for storage twice in the past two years and I love it!! The staff is friendly and super helpful! Even after they are done for the day and have seemingly closed up shop, they will totally help you out and never make you feel like it's a burden! Also, I absolutely love this locations General Manager, Callie!!! Thanks Uhaul of Santa Clara!!!rachel b. | Overall Experience
Customer did not leave a comment.Thomas K. | Overall Experience
This facility was extremely clean and we were very pleased with the security features.Kristin C. | Overall Experience
kevin is awesomeJohn F. | First Impressions
Customer did not leave a comment.Frank S. | First Impressions
Brandon checked us in- I was very impressed w/ his customer service, very polite and patient . He hit all the marks for great service and presents wellMadelyn H. | First Impressions
Customer did not leave a comment.Nolan S. | Overall Experience
Hand carts were scarce and ash was everywhere, but I realize that there was higher than normal due to wildfire evacuations so neither issue was unexpected. The staff seemed to be stretched thinKimberly M. | First Impressions
Customer did not leave a comment.Shawn D. | Overall Experience
Customer did not leave a comment.Brian W. | Overall Experience
Customer did not leave a comment.Terese K. | Overall Experience
Customer did not leave a comment.DAVID G. | Overall Experience
Customer did not leave a comment.LAURA G. | Overall Experience
Customer did not leave a comment.Debra W. | First Impressions
Customer did not leave a comment.Dayna C. | Overall Experience
Very efficient was able to quickly move stuff into storage without any issues, only thing is there needs to be more room for vehicles unloading, wasn't enough room to back trailer up so we had to load it from the parking lot which wasnt a big deal, just would be better for more room or another place to unload from outside.Valerie N. | First Impressions
Customer did not leave a comment.Pamela M. | First Impressions
I thought the facility was well run and the staff was very enjoyable to work with on any problems.Robyn L. | Overall Experience
Very impressed with the entire setup. I've never seen anything like it! From.the autolights, courtesy carts, bathrooms, A/C, easy access, etc. Definately recommend this experiencerobin g. | Overall Experience
Staff were wonderful!Brooke T. | First Impressions
I was very upset to find upon arriving that the elevator was out of service. The desk staff did not alert me upon arrival despite my unit being on the second floor. When I asked why I did not recieve an email in advance to warn me of this inconvenience, it was brushed off. We had to haul all of our stuff down the stairs and pay other customers to help us carry heavy things. The manager did reimburse us for this cost, but this whole issue could have been avoided through communication. I would have delayed my move if I had known the elevator had been down for the past 3 days.Camille P. | Overall Experience
Customer did not leave a comment.Ole H. | Overall Experience
We had a great move in and storage experience with this Uhaul, but move out was challenging. We had to come back multiple days with our trailer because the elevator was constantly breaking or broken, so we couldn’t get everything out with the 26’ truck we originally rented. Most of the staff was super friendly and apologetic. The manager we met at checkin is really nice. But the weekend we were trying to move out, the staff was just grumpy and apathetic.Jacquelynn O. | Overall Experience
Reasonably priced and very clean, secure, accessible storage facility.Joshua M. | Overall Experience
Customer did not leave a comment.Terese K. | First Impressions
Cali was very helpful and polite but the nen there are rude very rudemelissa s. | Overall Experience
Customer did not leave a comment.Krysten G. | First Impressions
The gentleman that helped me was extremely helpful and friendly!! Very enjoyable experienceBrye R. | First Impressions
The facility and staff at U-Haul in Santa Clara are great! Brandon (sp?) was professional, knowledgeable and very helpful. My unit is top-notch and clean. I will highly recommend this facility to others.david c. | First Impressions
Staff were amazingChristopher B. | First Impressions
Your staff has amazing customer service. Keep up the great work.Andrea M. | First Impressions
Staff were helpful, unit very clean, easy to get to!! Love getting first month free!! Will use and recommend again!juanita h. | Overall Experience
Customer did not leave a comment.Shawn H. | First Impressions
Customer did not leave a comment.Tracy C. | First Impressions
Absolutely top notch! This is hands down both the best storage facility we have ever used (and we’ve had quite a few), and the best truck rental setup we have ever seen (huge parking lot with pretty much every possible equipment configuration available). The drive up unit we had reserved was not available, but they made up for it with a little more space in multiple indoor units. Going up the elevator was a little bit of a pain, but not having to pack stuff as tightly have me a much better attitude about it.Jacquelynn O. | First Impressions
Customer did not leave a comment.hannah h. | First Impressions
Customer did not leave a comment.Staci F. | First Impressions
Everyone was really nice and very helpful. Everyone. Callie, Ken Brandon and Justin. And I think it was a Preston on the phone one day. That is all the names I can recall right now. But all so nice to work with. We are not finished moving yet and may need another unit. And that is where we will go. Our son used one of your trucks and you let him use a hand truck. That was very helpful for we was helping them to move. Thanks so much Cal and Connie Fullerconnie F. | Overall Experience
Calli and other staff were very helpful in helping me get the best rate possible for a long trip I had to make. I also took advantage for the free month of storage. Facility is very convenient, clean and secure. I have recommended the Santa Clara Uhaul services several times already.christana P. | Overall Experience
The recycling area was genius. I think more places should do that!Danelle R. | Overall Experience
They made moving and storage easy:)Tenacity M. | Overall Experience
good place to store belongingslarry b. | First Impressions
Customer did not leave a comment.Terry W. | First Impressions
Great storage facility. It served our needs very well.Stuart P. | Overall Experience
Customer did not leave a comment.victoria g. | Overall Experience
Calli made the selection and check-in/set up very easy and simple.Phillip L. | First Impressions
The man that helped us was very patient. THank youNORMAN C. | First Impressions
The entire staff was always very helpful and friendly, I definitely will use this place again if I ever need to!Larry S. | Overall Experience
Asked the staff in okc if i could bring uhaul back to any local they said yes just had to call nope find out i have to go to a specific uhaul. Then try to return truck using after hrs map nope wont read my local in the parking lot. Then i have to use an elevator to take my stuff up.plus my car got damaged by the strap when tiwingLAURA G. | First Impressions
The unfriendly inadequate help to learn how to navigate the building as a first time experience was probably due to the Corona Virus Pandemic impact on the office staff ability to give full service. kjkKathleen K. | First Impressions
Excellently managed, great facility and location.Eric T. | First Impressions
Outstanding customer serviveBarry W. | Overall Experience
The lady that took care of my reservation and unhooking the trailer was very nice and helpful!Annelie L. | First Impressions
Customer did not leave a comment.Tenacity M. | First Impressions
Customer did not leave a comment.Tara G. | Overall Experience
The unit was clean and secure but a little cramped and dark, corridors are very narrow. I could hardly get my sofa in because there isn't much room in the corridor to maneuver furniture. Excellent for boxes and smaller items.. A space somewhere between a garage and closet would have been perfect, or perhaps an access door in the center, not at the end of the storage unit would have made it easier to get larger or heavier items inside the unit. Staff was very, very helpful and friendly although it seemed like she could have used some backup with the multiple duties required. .Marilyn D. | Overall Experience
Friendly and helpful staff.ETHAN Z. | First Impressions
Customer did not leave a comment.Julie L. | Overall Experience
So far all have been very helpful during this stressful time of selling in Wa and buying here in the are where we used to live. Our son used your truck and another friend here her sis is using your storage while they are in Costa Rica. We will tell others that might need a storage, very clean. Thanks Cai and Connieconnie F. | First Impressions
I rented my storage online but it took me a week to move stuff in because life's a little crazy right now. I arrived to find a lock on my unit with a note "come see me in the office". I went to the office. It was empty... waited almost 10 mins for a person to appear. Found out they will lock empty lockers after a period of time because people have put stuff in empty units before. I understand that! But it was just kinda frustrating to think I wouldn't have to spend time working to get keys and then I did. I think either locking them from the start, or including in communications when that happens so the customer knows to expect it, would have been a better experience. Overall the facility was really nice tho and I'm not unhappy.Jillian S. | Online Move In
Customer did not leave a comment.Jason G. | First Impressions
Customer did not leave a comment.Michael G. | First Impressions
Callie was amazing and very helpful. I had to move on short notice due to Covid 19 Pandemic and had already rented a unit at another facility when I found out they had misrepresented the size. Callie was able to get me the size unit I needed and for less money than the other place. The process was so easy and efficient! Thank you Callie.kelly r. | First Impressions
Customer did not leave a comment.Mallery F. | First Impressions
Customer did not leave a comment.Beryl F. | Overall Experience
Customer did not leave a comment.Kenny M. | First Impressions
Customer did not leave a comment.cheryl R. | First Impressions
Staff were very friendly and helpful. Moving from out of town with all of my belongings in one place is extremely stressful and they completely put me at ease.Trisha W. | Online Move In
Perfect location, loved first month free!!juanita h. | First Impressions
Everything was great . Nice clean and convenient facility.Stuart P. | First Impressions
I wish your Sunday hours were open later, and that I had 24 hour access, but over all it was a great experience. Thank you for keeping my belongings safe and secure for the time needed!Samantha B. | Overall Experience
The team at this u-haul is great!Jefferson W. | Overall Experience
A wonderful, clean building. I love the automatic doors- made moving easy. Staff are all great and eager to help.Debbie M. | Overall Experience
We had to wait for someone to help us, because there was only one person to do all the work. They need to have more then one person working because they seem very busy. We are happy with there services.Mary A. | First Impressions
Single female that had to move an entire house into storage. The unit I was rented was on the second floor, the farthest one away from entrance. Half the time, the hallway light would not go on and I had to use my phone flashlight to see in my unit. Sustained one injury from not being able to see well in unit. Very vary annoying and frustrating walking past all of the available units that would have made my rental and access much easier.rhonda m. | Overall Experience
Customer did not leave a comment.Kirsten K. | Overall Experience
Customer did not leave a comment.will b. | Overall Experience
Brandon was very helpful, friendly, and knowledgeable. Made us feel welcome! Thank youmonty m. | First Impressions
I was really, very impressed by the rep who moved me in. He was alone in the store at the time, but he was doing an excellent job of handling multiple customers. On top of that, he was dealing with some very difficult customers who were attempting to move out. A lot of people wouldn't have been able to handle the load and circumstances he was in, but he handled it all quite gracefully. He was fully professional the whole time. What's more, to me, despite the the former tenants he was dealing with being of less-than-desirable character, he was still perfectly professional, level headed and I would say compassionate towards them. It was pretty obvious their daily lives were probably pretty difficult or uncomfortable. I don't really know how they got into that situation, nevertheless, I know humanizing everyone is the best way to give them hope that they can make their own lives and futures better. I don't know if your rep. was thinking on that level, but he was extraordinarily professional and had such excellent customer service that it was humanely dignifying to all parties involved, or observing. Excellent Work!Michael W. | First Impressions
Customer did not leave a comment.Paul F. | First Impressions
I used the storage for about 9 months and it was a very pleasant experience. Very easy to get in and out and very secure.Abdul S. | Overall Experience
Clean facility, friendly & helpful staff.Cesar L. | First Impressions
Service above expectations. Calli was very pleasant to work with and committed to customer satisfaction.Theodore G. | First Impressions
Great experience!Andrea M. | Online Move In
Guys were quick and efficient. Facility is new so in great shape. I like the example sheds that show you the different sizes.john a. | First Impressions
Your people at this location are simply the best and made this move easy and simple! Great explanations and answered all my questions..You made me feel at home! GREAT Customer service !Jan L. | First Impressions
have not moved yetBeryl F. | First Impressions
All of the staff were prompt and friendly. The store manager was especially accommodating and polite.michael b. | Overall Experience
The staff at this location are excellent and provide customer service that goes above and beyond. On numerous occasions the staff helped me and provided service that exceeded my expectations.Shanley F. | Overall Experience
This is by far the best storage facility I've ever used, and I've used many over the past 20 years. It's clean, secure, well-lit, easy to access, reasonably priced, with helpful and friendly staff.Kelly O. | Overall Experience
Calli and the team are amazing! They make the storage and moving experience so much easier. I felt like I didn't have to worry about my belongings and they were safe there.Amanda V. | Overall Experience
As good as it could be. Very satisfied.Gerald t. | Overall Experience
Excellent location. Probably the best UHaul location I have dealt with. Should be the Gold Standard for UHaul… other locations should learn from themPascal C. | Overall Experience
Great placeKathleen D. | Overall Experience
The facility was extremely well run. Very clean with everything you need to finish your move. Great experience.DAVID H. | First Impressions
Our experience w/Uhaul storage was great & I'd do it again! I subtracted 1 star because there was a couple units next to us that had tags & smelled strongly of cat urine for the first 4ish mths.Adrienne G. | Overall Experience
They were very professional, extremely helpful, and they did an excellent job of explaining everythingDerek W. | First Impressions
Nice, clean, new facility. Well maintained and helpful staff.Karen A. | Overall Experience
My move in experience was very good. The salesperson was knowledgeable and nice. He took the time to show the unit in person and also how to check in and out of the facility.Paul C. | First Impressions
Well every one there that I felt with was pretty awesome. Cali was also super awesome and super helpful. A small issue at first but we got it all figured out.Jason R. | Overall Experience
Most friendly place to rent from.rufus s. | Overall Experience
From the first contact I had with the manager until my final check out with the desk agent, I couldn’t have asked for a better experience. The facility is clean, well-lit, access is easy, ⭐️⭐️⭐️⭐️⭐️Trish D. | Overall Experience
Excellent Customer ServiceRICHARD V. | Overall Experience
They took really good care of me and Saw that everything was Fixed and put it order with no More trouble or worries for me!Karen H. | First Impressions
The storage facility was spacious and the staff did everything they could to help ease the process!Geoffrey H. | Overall Experience
A little rude when they accused me of not returning the uhaul truck but at least apologized when they realized it was their mistake. Maybe check inventory before calling Customers next time?Kai A. | Overall Experience
Very efficient staff, clean building and quick check out. All I could ask from a place.Clinton M. | Overall Experience
If I could give you a higher score I will give you 100 I was very happy and satisfied and so glad I didn’t make myself thanks to you guys I appreciate everything you’ve doneJESSIE M. | Overall Experience
Thank you again for all your help, You have an awesome work crew that truly cares about your customers!!!evonne b. | Overall Experience
Quick and efficient check in process. Knowledgeable and pleasant staffLea D. | First Impressions
You and your team rock Callie.Patricia B. | Overall Experience
No one really wants to pay for a storage unit, but having storage at your facility was a pleasant experience. The staff was friendly and kind; the units, building and bathrooms were all spotless. A+++Dawn S. | Overall Experience
Evan was very polite and helpful.Debora P. | First Impressions
Excellent staff. Everyone was friendly and helpful, and went out of their way to provide a great experience.Russell R. | Overall Experience
Secure and well maintainedjean S. | Overall Experience
The employee who retrieved my reservation was very unprofessional, unfamiliar with the system software, and constantly talked about his personal life. The whole check in process took nearly 45 minutesElisabeth M. | First Impressions
Great customer service. I won't use them again if I ever need a storage unit again.chris g. | Overall Experience
Super easy and fast process, friendly staffMadison S. | First Impressions
The staff at this location were very helpful in all accounts. Easy to drop-off rentals, easy to deal with staff, staff were always super quick. Staff was always friendly and accommodating.Dardo R. | Overall Experience
This is the best storage facility I’ve ever used. Very clean. Super secure. Great staff. Great location. I highly recommend it.Carol E. | Overall Experience
I have never dealt with such gracious service within a one-contact business exchange. Thank you guys for making a challenging experience much more pleasant.Michael B. | First Impressions
Great customer service experience, employees are really good to walk the customer through the process and options. Also, transparency is a great asset of this staff.Pascal C. | First Impressions
Great service, great facility.Lee R. | First Impressions
At initial check-in, the manager seemed to be working alone, was stressed doing the paperwork needed for my transaction and rather short with 2 other parties who came in to return and purchase items.Carol E. | Overall Experience
Santa Clara is my favorite U-Haul location. I've rented many U-Haul trucks & various storage. The staff are the best, nice & know their job!colleen h. | Overall Experience
Thank you...Everything was great. There seemed to be alot of homeless folks hanging out tho...Jeanie R. | Overall Experience
U-Haul could not have done better! Everyone was so kind and helpful.David S. | First Impressions
NoneWilliam S. | First Impressions
UHaul met all my needs for storage. Well-lit, easy access, I always felt my things were secure and safe. Would use again if needed.CHARLOTTE D. | Overall Experience
Thanks for the great service and the great place to store out things. Awesome!Amy J. | First Impressions
Thank youBrenda M. | Overall Experience
great in every way. Nicest storage unit on the planet.ken s. | Overall Experience
Staff was very helpful and friendly.ANTHONY B. | Overall Experience
Very friendly and professional service. The attendant answered all my questions and was very helpful in setting us up with a storage unit.Angeline P. | First Impressions
Easy access and great customer service!Rachel R. | Overall Experience
Facilities we're very clean and staff was always professional, polite and more than competent.Eric S. | Overall Experience
Great serviceJULIE F. | Overall Experience
The staff were very professional and communicated very well about their services and transactions. Thank You! Bruce KellyBruce K. | First Impressions
Calli was great, Thank you!Nell D. | Overall Experience
The set up is well organized and was always very clean. The manager is fantastic and so efficient and helpful. I would highly recommend it!terry w. | Overall Experience
The customer service was good and without any hassle. Was able to rent a storage unit easily and instructions were clear as was the tour of the facilityBruce L. | First Impressions
Very pleased with everything. Have already recommended and people using.donna s. | Overall Experience
This was the best U-Haul I've worked with! Super clean and safe facility with an absolutely stellar staff. If I need storage near Eugene again, will definitely come back to this location.Alexandria G. | Overall Experience
There was a small mess-up with the system overcharging me by accident. The management was very helpful though and gave me a free month for the inconvenience.Wesley M. | Overall Experience
Have used UHaul many times in the past and this last time for our storage needs. The staff at the Santa Clara location in Eugene are all very professional and friendly. Thank you Callie and Evan.Donna Y. | Overall Experience
Calli was very helpful, professional and accommodating of my needs. The facility is excellent.Karen A. | First Impressions
Wait time was a bit long, but overall am happy with the service and help I received.Rachel R. | First Impressions
You have excellent employees.Ryan F. | Overall Experience
Awesomedanielle t. | First Impressions
Exceptional customer service! Will recommend to friends and others!Jacob W. | First Impressions
Except for the toxic fumes the day we had to do the biggest move out, the rest of the experience was one of the best. I will recommend.Colleen A. | Overall Experience
excellent customer servicedana b. | Overall Experience
Need more carts often not availableMARY D. | Overall Experience
Thanks!Gina C. | Overall Experience
Very helpful people and the facility was well organized.John W. | First Impressions
Calli was the one who rented me out the unit, and closed out the unit 5 months later. Great hard-working employee. Clean well-maintained storage units. Good experience hereRobert F. | Overall Experience
The employees where kind, respectful, and cheerful. Great customer service. The business was clean and organized. Thank you!April D. | Overall Experience
I was very disappointed with not getting a larger storage unit and having to go to the river road center. When I made the reservation for the one way trip from Ferndale, Washington to Eugene, Oregon.MARY D. | First Impressions
This facility was immaculate and very well managed! I highly recommend it, if you need storage!shawn w. | Overall Experience
The manager and staff at this location are super friendly and they go above and beyond to accomadate your experience. It was a great experience.Shelly C. | First Impressions
Very Good Customer service! Reserving the locker was less than expected with locker assigned upon arrival.William I. | First Impressions
Great communication and service.Randall B. | First Impressions
Very friendly, knowledgeable, and helpful staff! It makes the moving experience not as miserable. I really appreciate them. You are doing a great job selecting and training your people. THANK YOU!!KARI R. | First Impressions
The only reason i gave a poor rating is because i was told i would have prorated rate at move out and did not! So i feel you stole $40 from me!Alesha J. | Overall Experience
Callie and her staff were SO helpful! I rented two different trucks and used three different storage units over the last six months and went to them every time. Super clean and accessible! Thanks!!SHERYLL G. | Overall Experience
Great job. Manager was amazingBrandon P. | First Impressions
Very pleased with service and facilities.donna s. | First Impressions
This place is super nice! The guy that helped us was polite and informative. I love that you guys have little moving carts to move our belonging to our storage unit. This place is affordable as well.Kirsten K. | First Impressions
Callie very knowledgeable and easy to talk with.Patricia B. | First Impressions
Calli is a fabulous employee, Uhaul is very lucky to have her! I highly suggest that she be promoted!Shawna C. | Overall Experience
Thorough and efficient. Very clean facility.Gerald t. | First Impressions
We had a great experience and will definitely go to U-Haul for future storage needs. Units are clean, access is very secure. Carts are available for moving loads to and from vehicle.melissa B. | Overall Experience
Courteous professionals with excellent facility and equipment. Not duped by criminals trying to game the system.Darrell F. | Overall Experience
Staff was friendly and helpful. The trailer was exactly what we needed. There was some broken plexiglass inside when we first got it.shawn w. | First Impressions
Great facility, heated and covered load/unload area is awesome. Very strong security system.Irene L. | Reservation
Customer service girl (can't remember her name) was great. Handled everything smoothly and was very personable.Robert F. | Reservation
Very friendly and very helpful.Cassandra H. | Reservation
If you move out early you will not get anything refund for remaining days. I moved out October 11th after paying for the month. Seems unfair...trocel B. | Overall Experience
the best !!!!!mark j. | Overall Experience
What a beautiful facility! And every staff member was professional and polite. I loved feeling that my family and our belongings were safe. Kudos for the accessibility and clean restrooms as well!Karie J. | Overall Experience
EfficientAlexander M. | Overall Experience
The office & the storage facilities were so clean, they were practically spotless. Dexter(check-in) & Evan(check-out) were both courteous & helpful. Evan & mgr. Calli were gracious to meet my needs.Dayle A. | Overall Experience
Everyone I had contact with were knowledgeable and helpful. Biggest thanks goes to Evan (I believe his name was) who did my initial check-in, very patient and helpful, pay raise to him!DAVID H. | Overall Experience
Welcoming, professional, friendly and curious employeesSHERRIE P. | Reservation
Very helpful and took time to explain everything to us. The facility is very clean and plenty of carts available for useRobyn P. | Reservation
Excellent service from a very kind, professional individual.Karie J. | Reservation
It was really nice and clean.Madison S. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!