Customer Reviews for U-Haul Storage at River Road

2,542 reviews

150 Oroyan Ave   Eugene, OR 97404
(1/4 Mile South of Awbrey Park)

(541) 393-8408

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(541) 393-8408

150 Oroyan Ave
Eugene, OR 97404
(1/4 Mile South of Awbrey Park)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Carol P. 
Rating:
3.0

Better rates and communication

Daniel C. 
Rating:
4.0

Nothing great people and service

Micheal J. 
Rating:
5.0

Customer did not leave a comment.

Kyler S. 
Rating:
4.0

The staff in the morning was excellent. Very helpful and responsive. Hitched up the trailer and get us on our way quickly. The evening staff was not helpful. He stayed in his phone the whole time, didn't even look at me. Made me unhitch the trailer myself while on his phone. Said a total of 6 words to me. Terrible.

Sam W. 
Rating:
5.0

Keep up the great customerserviceyouare already providing.

Dorene E. 
Rating:
5.0

Customer did not leave a comment.

FRITZ S. 
Rating:
5.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

The location was easy to locate, easy to enter, and easy to find where we were supposed to park the truck. An assistant came out to help us before we had both gotten out of the vehicle. Again...the u-haul computer system had issues - this time stating that we had come to the incorrect location (we hadn't), and the assistant helped us work that out very quickly.

Andrea H. 
Rating:
5.0

Customer did not leave a comment.

Jeannette Z. 
Rating:
5.0

Everything was perfect 👍🏻 Very professional and curious staff , thank you

anthony W. 
Rating:
4.0

Customer did not leave a comment.

Kyle E. 
Rating:
5.0

Customer did not leave a comment.

kevin D. 
Rating:
5.0

I reserved online and when I picked up the trailer it was in great condition . The staff was polite and quick on pickup and return .

Ralph W. 
Rating:
4.0

I had to inside and get a person to check me in

DAVID W. 
Rating:
3.0

Employee was rude, bad attitude. Tossed my paper on the counter and just said you're done.

Dorothy E. 
Rating:
1.0

I clearly stated I would have the at I rented back before closing and said I would try for 3. So the pierced lady that helped me put 3 as my return time when I clearly said I would shoot for 3 but have it back before closing. Well my dad passed away and I was going to get his xa

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

Sharon W. 
Rating:
4.0

A little better signage would have been helpful. I had no idea where I was supposed to park.

James D. 
Rating:
5.0

Customer did not leave a comment.

rubyn M. 
Rating:
5.0

Crew was very friendly & helpful.. Keep up the good work.

komal S. 
Rating:
4.0

Large place and well organized.

Raheel M. 
Rating:
5.0

Ken was so amazing, we will definitely use him/this location again.

Wendy S. 
Rating:
5.0

I was scheduled and confirmed to return the truck to your 2150 W 7th Ave, Eugene, OR 97402 location. Upon arrival I was immediate “accused “ of returning early and they didn't have space for the truck and to take it to 150 Oroyan Street, nearly 20 minutes away 1) this should not have been my problem, UHAUL should have made arrangements to transfer the truck wherever you wanted it. I did as agreed. Not cool to blame the customer for your issues. 2) what is meant by returning early? The rental had a specified maximum number of days and miles. 3) this took 40 minutes out of my day - I'm sure if I returned 40 minutes late there would have charges. All this said, the two locations that actually provided service were professional and friendly.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Julie G. 
Rating:
1.0

Customer did not leave a comment.

nick T. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE W. 
Rating:
5.0

Great service and friendly staff.

GREGORY E. 
Rating:
5.0

Very helpful staff!

Elizabeth K. 
Rating:
4.0

Online reservation was easy, however, Furniture Dolly, was reserved but unavailable at this location. This was a critical piece of equipment for moving a hospital bed! Very bad PR for this rental. Bob

Robert B. 
Rating:
5.0

I've rented at this location twice, and both times have been excellent.

John F. 
Rating:
5.0

Love the convenient location and the facility is great!

Lori S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HECTOR Z. 
Rating:
5.0

Customer did not leave a comment.

Mike N. 
Rating:
5.0

Very helpful !!! Thank you so much 😊

PHILLIP WAYNE H. 
Rating:
2.0

When I picked up the truck the young man was helpful and courteous the was nice and clean and drove great it didn't get very good gas mileage although i did make sure to fill it back to where it was and when I took the truck back the girl that checked told me she was going to charge me for 2 gallons of gas at 6.25 a gallon and told me I was late getting back I was there waiting for someone to help me the 2 employee had a customer on speaker phone and neither of said anything to me I left the paperwork on the counter and walked out to the truck thinking when they were off the phone someone would come out silly me I was warn out and tired the last thing I needed was a little girl with an attitude and telling me stuff that wasn't right

Beth T. 
Rating:
5.0

Customer did not leave a comment.

Paula M. 
Rating:
5.0

Great and friendly service

Kenneth S.  |  First Impressions 
Rating:
5.0

Evan was a Professional .. That is hard to find in customer service these days!

George L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Nothing. Went great!! Equipment always available and staff is quick to help.

Alex M. 
Rating:
5.0

Customer did not leave a comment.

Holger K. 
Rating:
5.0

Terrific staff. Knowledgeable and very professional. Very good customer service.

Scott D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRADFORD F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick E. 
Rating:
5.0

Excellent customer help by the staff.

DEBRA M. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Tanya V.  |  First Impressions 
Rating:
2.0

"Rented" us a space already rented. Not clear explanation on after hours access. Needed a second staff to show us and clarify. First person on the phone either hung up or put us in perpetual phone tree.

Joel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry W. 
Rating:
3.0

Truck was not clean at all.

Caryn G. 
Rating:
5.0

Easy in...easy out

Deborah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew P.  |  First Impressions 
Rating:
5.0

The guy who helped me at the front desk was very helpful.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Victoria M. 
Rating:
5.0

Customer did not leave a comment.

Duane C. 
Rating:
5.0

Great convenient experience

Sheena P. 
Rating:
5.0

Customer did not leave a comment.

Jan L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

katherene A. 
Rating:
5.0

The experience renting a trailer was great! Smooth transaction to and from. I recommend renting from Santa Clara location.

Kim K. 
Rating:
4.0

Everyone was consistently accommodating. Thank you-

Connie B.  |  Overall Experience 
Rating:
5.0

The employees at this location are very knowledgeable and upbeat. I had a minor concern with my equipment rental agreement and it was handled professionally and completely resolved. I also received several helpful suggestions regarding properly packaging my possessions for storage. Highly recommend this location.

Julie P. 
Rating:
1.0

Ride, disrespectful, continued to charge my card for days afterwards and would not explain why

JAMIE B. 
Rating:
5.0

The entire team at this location is amazing, helpful, and super friendly

Kristina L. 
Rating:
5.0

Money well spent!

PHILLIP P. 
Rating:
5.0

Customer did not leave a comment.

Schuyler B. 
Rating:
5.0

Customer did not leave a comment.

Angel M.  |  Overall Experience 
Rating:
3.0

I want to work on my schedule. Do not want to wait for behind the counter and yard crews to get around to complete the transaction. No sense of urgency. No awareness of people waiting in line. No kicking into higher gear to move things along.

Matt R. 
Rating:
5.0

Customer did not leave a comment.

Duane C. 
Rating:
5.0

Customer did not leave a comment.

Robin G. 
Rating:
4.0

I have been here a couple times. I never get a receipt. I asked for it on my email. I still never got one

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Demi O.  |  Overall Experience 
Rating:
5.0

The back of truck had left over trash and there was a grocery bag that had human feces in it. Very disappointing.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Kaya F. 
Rating:
5.0

Only thing I noticed was that I thought mileage was quoted as in town .50 cents a mile. I was charged $1.09 a mile for my own gas. What was supposed to be 19.95 a day turned into $85 for 24 hours and 30 miles. Kind of ridiculous. I would look elsewhere before coming back to Uhaul just due to the pricing that was shown on the website vs what was actually determined

Nolan W. 
Rating:
5.0

Customer did not leave a comment.

andrew m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evan C. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
3.0

Customer did not leave a comment.

Larry E. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

SARAH H. 
Rating:
5.0

Customer did not leave a comment.

Jay D. 
Rating:
5.0

Customer did not leave a comment.

Andrea A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HAKEEM B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose M. 
Rating:
5.0

Customer did not leave a comment.

Dave C. 
Rating:
2.0

The truck would die every time we put the wipers on, it was raining this weekend and kinda scary not to be able to see or try to use wipers and truck die at 55 mph.

KIAH JAHN G. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
4.0

Cute helper too.

JESSE L. 
Rating:
5.0

Your manager is awesome

daniel g.  |  First Impressions 
Rating:
5.0

Friendly staff who knew what they were talking about! Great experience, from all the employees. Made me feel comfortable discussing various products etc when outfitting my very new Tacoma for a big move!

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
1.0

To be clear, the facility was clean, the facility was secure, The staff is always fairly pleasant to deal with. My biggest complaint is the price of the storage unit went up and up and up, I was running a 5 x 10 x 10 started out at $70 $72 a month and now it’s $90 a month that is why I left.

patrick f.  |  Overall Experience 
Rating:
5.0

Excellent customer service fast, friendly and efficient

JENNIFER H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES MICHAEL M. 
Rating:
5.0

Very good service and equipment

ALLEN F. 
Rating:
3.0

Storage Prices are way too high. You are making a ton of money during COVID. It’s a business, I know.

juan carlos v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip J. 
Rating:
5.0

Customer did not leave a comment.

Mari M.  |  First Impressions 
Rating:
5.0

Ken was great!! Very friendly

LORI ANN M. 
Rating:
5.0

Great crew, keep up the good work!

RANDY JOE B. 
Rating:
4.0

Some confusion at clean out, as cleaned out and got inspected, but charged dues to my wife’s card anyway.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

I worked with Ken and Justin — they were professional and interested in making sure my needs weee met.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Goran J. 
Rating:
5.0

Customer did not leave a comment.

Jeffry P. 
Rating:
5.0

Excellent service for all the reasons selected above. My favorite option was the alarm system in the facility. It helps knowing my things are safe.

Ashley H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHLEY H. 
Rating:
5.0

Eric was very friendly and professional during my visit at this location.

Bayley F. 
Rating:
5.0

Customer did not leave a comment.

Grace G. 
Rating:
4.0

Have signage that indicates where to park my car.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN JOEL F. 
Rating:
5.0

Customer did not leave a comment.

Mari M. 
Rating:
4.0

Customer did not leave a comment.

Jeniffer R.  |  Overall Experience 
Rating:
5.0

Everything went well. We were able to get our equipment quickly and return it with no problems. The young man who helped us, Derek I believe, was very friendly and helpful.

LINDA C. 
Rating:
5.0

Customer did not leave a comment.

Harry W. 
Rating:
5.0

Soo far so good. Wasn't happy I had to pay for my "1st free as advertised month." Yet happy l all and all.

Idris J.  |  First Impressions 
Rating:
5.0

No improvements needed. Every representative I talked with was very knowledgeable and friendly. Transactions were very easy to complete, I am completely satisfied.

James C. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
1.0

Something has to be done about the rat infestation. Our belongings were covered in feces and urine. We filled a dumpster with our belongings and the rest will take hours upon hours of cleaning to salvage. There were also two dead rats in our belongings and everything smells awful. I’ve had over half dozen storage units in my life and never had an issue like this. Management has to do something about the design of these storage units. There is no ceiling above the units , it allows rodents to get in and out at there will ruining your belongings. We never would have stored our things here if we knew this is an issue. This is not an acceptable storage facility. We spent thousands on our two units over the course of a year and a half. We thought our belongings were safe. They were not. We are very disappointed.

luke r.  |  Overall Experience 
Rating:
4.0

N/A

Mark S. 
Rating:
5.0

Nothing, great service and vehicle in good shape.

Stanlee K. 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  First Impressions 
Rating:
4.0

Ken and Courtney were very friendly and helpful.

MERRILYN T.  |  First Impressions 
Rating:
5.0

Very helpful, no problems at all

Brian M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evan C.  |  First Impressions 
Rating:
5.0

U Haul on River Road Eugene, by far the best and most clean, well maintained and excellent service of any facility I have experienced. Highly recommended. Service gentleman was most helpful to set me up with a storage unit, and take my one way trailer drop off. Like within minutes I was done. Thank you.

Calvin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAREN G.  |  First Impressions 
Rating:
5.0

This is a great storage facility, I've rented units here about 3 or 4 times and it's always an easy painless process when getting a unit and the staff are second to none. I will def use them again in the future and will recommend this facility to anyone I know.

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David and april W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tristian G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john m.  |  First Impressions 
Rating:
5.0

Great staff, super safe!

Karen G.  |  Overall Experience 
Rating:
1.0

Place doesn’t prorate days of use. Pay for a month, use two weeks and no refund, retentions to new tenant and double down by ripping your customers off!

JAMES M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara W.  |  First Impressions 
Rating:
5.0

The only bad experience was a fall I took when I tripped over the base of a sign you had partially sitting on the walkway. A risk management person would say Not Good. I lived.

DENNIS' O.  |  Overall Experience 
Rating:
5.0

Great facility and extremely clean. Love the layout and the amount of carts

Tim S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bethany T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
5.0

Super easy drop off. And fast and convenient check in for a storage space. Completely free for the 1st month.

christana P.  |  First Impressions 
Rating:
5.0

Extremely happy with the storage and truck rental experience. Thank you to the staff for making this easy.

patricia p.  |  Overall Experience 
Rating:
5.0

Exceptionally clean and safe facility. We will remember this facility for future needs.

Gayle L.  |  Overall Experience 
Rating:
5.0

Wendy, the storage custodian does an amazing job keeping the facility in shape! The people in the office were kind as well. They really listened to me and provided me with options. You have made one happy uhaul customer. To the gentlemen with the afro, keep on rocking it!

CALLI H.  |  First Impressions 
Rating:
5.0

I dont know the staff members name that helped me but it was around 945am Monday the 30th. He was wearing a super dope uhaul, maybe gortex? Jacket. Anyway he was extraordinarily helpful. Fast and knowledgeable. Somebody get that man a beer.

Jennifer O.  |  First Impressions 
Rating:
5.0

Brad or Brandon …can’t remember his name. But he was amazing!!! So helpful!!!

JUSTINE W.  |  First Impressions 
Rating:
4.0

Very mixed up about the truck rental but in the end all worked..because I just kept calling.

Julie A.  |  First Impressions 
Rating:
1.0

U-haul is the worst company I have ever come across. The only business I will be doing with you again is getting my extra month of rent paid back to me, after that, I will go back to referring people to carry their things across country as that is more reliable than U-haul.

Derek N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn E.  |  First Impressions 
Rating:
5.0

Great experience and well managed facility.

sean d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESLIE B.  |  Overall Experience 
Rating:
5.0

Rep was very friendly and was able to help me with all my needs.

lynette s.  |  First Impressions 
Rating:
5.0

Only low note was IT. Was asked to create an online account which I appreciate but after creating it I couldn’t even access it once- it kept stating that my username or password was incorrect even though it was saved on my phone so it should have not been an issue

emily f.  |  First Impressions 
Rating:
5.0

Everyone we dealt with at Uhaul was extremely helpful and friendly. They went above and beyond. Excellent business to deal with

Crystal H.  |  Overall Experience 
Rating:
5.0

VERY helpful employee at the new Eugene facility!!!

Trudy J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alexandria h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary w.  |  Overall Experience 
Rating:
5.0

I’ve picked up metal in the driveway, like screws, thin metal 12” rod, things that can puncture a tire. Otherwise it’s nice

Beckie K.  |  Overall Experience 
Rating:
5.0

Very clean and friendly staff.

Malissa S.  |  First Impressions 
Rating:
5.0

The new GM Trevor was friendly and helpful and the facility was very nice. I’d recommend this storage facility to everyone needing storage or moving services snd supplies.

Derek B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crawford t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

eve f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steve J.  |  First Impressions 
Rating:
5.0

They always have what I need with prompt service.

Thomas G.  |  First Impressions 
Rating:
4.0

Staff was nice

Angelique G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emmalyn L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl R.  |  Overall Experience 
Rating:
5.0

This facility is very clean and secure. The staff is knowledgeable, helpful, and friendly

Paul H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Laureen V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steve J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
5.0

As far a self storage place - this was an amazing facility. Clean, well lit, staffed with helpful and nice folks. I have stored stuff in the past for both work and personal and this was on a different level then those places. I can't say that is what drew me in at first though, it was the price .. so on top of all of the good stuff above, the cost was very very fair. Who knew you could have both a good price and a top notch place?

Guy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry H.  |  Overall Experience 
Rating:
5.0

Your staff are amazing and take customer service to the next level. I appreciate their kindness and care as they process my needs.

Janice L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANNA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kasey J.  |  Overall Experience 
Rating:
4.0

Great facility, but too much walking involved unless you have a storage unit near the front doors or the elevator.

Aaron Z.  |  Overall Experience 
Rating:
5.0

Couldn’t have been more impressed with both the service and the facility. I’ll definitely recommend it to anybody who asks!

Janet M.  |  Overall Experience 
Rating:
5.0

Seems like a great storage facility, easy access, climate controlled, and good security. Should be a great place to store my stuff.

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nora M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal H.  |  First Impressions 
Rating:
4.0

Attendant was a little slow, kept leaving to do other things, so the check in process took twice as long as it should have.

Leigh T.  |  First Impressions 
Rating:
5.0

This is the safest, cleanest storage complex I have rented from. Great customer service. Well managed with details like arrows to the restroom made the stress of moving easier.

Karen G.  |  First Impressions 
Rating:
3.0

I found an available storage unit on the website, so I went into the facility to take a look at it before I rented it to ensure I could back a trailer up to it. When I went up to the counter, the guy that helped me looked in the computer and said there are no available units. I said I was just online and there is one. He said I can't help you there are none available. I walked outside, I got back on the website and RESERVED the unit that was on there prior to me walking into the building. I walked back up to the counter and said I just reserved a unit. Why tell someone that there are NO units available if there truly are. Word of mouth is better than any form of advertisement, and I assure you, I've let others around me know about my experience and frustration.

Melissa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAMELA M.  |  First Impressions 
Rating:
5.0

I told Evan while I was there and will tell you (whoever you are who is reading this) that he made the process of completing the transactional parts of the process pleasant and easy. His attitude was not like I encounter with so many workers these days, one where the worker communicates what is almost disdain for actually being called upon to do his or her job. He listened when I spoke, engaged me intelligently and patiently and communicated the essentials of the process clearly and with a smile. His performance of his job set the stage PERFECTLY for entering a sparklingly clean, well lighted, secure and easy to navigate storage area. I was glad to note also that this is a fire sprinkler-protected facility. That may not mean a lot to many readers, but for someone who worked in the field of fire and life safety for 40 years it made me feel even better about the prospects for the safe storage of the goods I'll be putting in the room I rented. I highly recommend any persons interested in renting storage space in Eugene at the very least visit this property before putting your stuff anywhere else. A renter known in some parts of the universe as The Bluesterman

rolland W.  |  First Impressions 
Rating:
3.0

A lot of my things were ruined by rat feces and urine. I was really frustrated by this. I’ve rented storage units before and have never had this problem. It was almost everywhere. I was told that someone had brought one in and it had gotten loose. Unfortunately there’s no ceiling so the rats got right into my storage unit.

Chelsea K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherwood K.  |  Overall Experience 
Rating:
2.0

I don't think it is the storage facilities fault, as there are traps in all the units, but while our stuff was in storage there, it was covered in mouse droppings and a hole was chewed in our couch. I was informed by the facility they they would not cover the damages. I would not recommend storying anything there that you want to keep in good condition.

corey g.  |  Overall Experience 
Rating:
5.0

I looked at a lot of different places before settling on this location to store my sensitive equipment. The fact that I was a customer for nearly four years is a testament to the fact that this storage location is hands-down the best storage facility in the Eugene/Springfield area. To begin with, nearly the entire facility is indoors, both heated and cooled year-round. Few (if any) other storage places offer this important feature to protect your sensitive items from wide swings in temperature. In addition, the location of this storage facility is easy to access and features plenty of parking and a full range of services related to your storage, including moving trucks & trailers, packing supplies, and more. Need I say more? Not only does this storage facility has clean restrooms for customers, it is well-kept and and staffed by a friendly team of hard-working individuals. I simply can't recommend this storage location enough.

kent s.  |  Overall Experience 
Rating:
5.0

The staff was always incredibly nice and helpful. The u-haul exchange area is a great way for people to come together as a community on some level and I appreciate the uhaul staff here keeping it so clean and well taken care of

AUTUMN V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole M.  |  First Impressions 
Rating:
4.0

Every employee I interacted with was friendly and helpful.

Cody J.  |  Overall Experience 
Rating:
3.0

My unit wasn’t cleaned out but it was ok enough for me my problem was I reserved it with a month free and when I went to put my stuff in it I had to pay over what I was quoted and why was on my

Tracy M.  |  First Impressions 
Rating:
5.0

The employees were very friendly

Matthew H.  |  First Impressions 
Rating:
4.0

No problems, always easy.

Brantt M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sven M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather B.  |  First Impressions 
Rating:
5.0

Brendan was very professional and helpful!

Tom K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Claudia W.  |  Overall Experience 
Rating:
2.0

Placed reservations for the largest storage unit only to arrive to be told there were none available. Or the 5x5 size either.. I was there with a full truck and now overwhelmed. Told that the system continues to allow reservations even when they are full so not their fault!!!!. Then he suddenly found 2 mediums size. Now I have to pay for 2 containers. Then I needed a 5x5 which his associate found the next day. Amazingly. I am rating for the people but your reservations system sucks! Looks like those car dealers where you come in for the $400 model. Then their all sold and you end up buying the $1200 model as the next lowest price. Total scam.

Elinda G.  |  First Impressions 
Rating:
5.0

Very good ecperiance

Rodney R.  |  Overall Experience 
Rating:
5.0

Calli is awesome pure professional does her job very well..

Gary H.  |  First Impressions 
Rating:
5.0

It was a great experience for me from start to finish. My job ended from Covid , so it was a hard time. The staff made it so easy , it was a breath of fresh air. Thank you.

Teala M.  |  Overall Experience 
Rating:
2.0

Terrible! I lost the key to the uhaul truck, I got locked out putting the last piece of furniture in my unit, now I have to go back and look for the key, nobody told me I have have limited access being new. I still have a long drive ahead but now that's postponed by hours....

Dion M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COURTLAND B.  |  Overall Experience 
Rating:
5.0

Really was impressed with the general manager, Calli. She was very helpful and personable! She made our whole experience easy and enjoyable.

christina r.  |  Overall Experience 
Rating:
5.0

Employee was great, helped me change my drop off location in a pinch. Nice to be able to explain my situation in person rather than on hold forever with customer service. Very pleased

alek p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jamie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janette C.  |  First Impressions 
Rating:
5.0

Staff were amazing, vehicle was to drool over, better than impressive. Check in and out were easy quick. No bad words anywhere.

TIMOTHY B.  |  First Impressions 
Rating:
4.0

Good place. Need more moving carts but not that big of deal.

Kaitlin P.  |  Overall Experience 
Rating:
5.0

The only complaint I would honestly have would be related to the other customers, but when all is said and done, every human has their own struggles in life, and if I go around bashing strangers, than what would that define me as? I really appreciated the service you provided, and will be back again if I need any of your services again. :-)

Michael P.  |  Overall Experience 
Rating:
5.0

Noticed lots of units tagged for non payment. And units are in high demand.

Amy L.  |  First Impressions 
Rating:
5.0

Only a slight issue with office personnel staffing levels. Those in place are friendly, knowledgeable and helpful. Would like to see more staff in place during crunch times. Other than that slight inconvenience this is a superior facility with solid personnel. Oh yeah, did a very good job on my class III hitch installation-on time and better than local market rates.

JOHN F.  |  Overall Experience 
Rating:
1.0

My contents were stolen in Feb and I was never notified . I am beyond descriptive words for dissatisfied

Madelyn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffry R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WENDY RAE R.  |  First Impressions 
Rating:
5.0

The staff was so so helpful and allowed us to borrow a dolly for a few hours snd was so helpful!!!!

Patricia H.  |  First Impressions 
Rating:
5.0

For my first time getting a storage unit by myself, I’m really appreciative of the patience the staff exhibited, and look forward to using these facilities in the future.

Kayla L.  |  First Impressions 
Rating:
5.0

Very clean. Secure access. Helpful staff.

Paul H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robyn S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherwood K.  |  First Impressions 
Rating:
5.0

Fast and easy with a great staff that was extremely helpful.

Caitlin l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

breanna L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lainey R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID S.  |  First Impressions 
Rating:
5.0

Staff is always very courteous and helpful whenever I’m there.

Peggy O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Skyler W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annie G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christina G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin K.  |  Overall Experience 
Rating:
5.0

If I ever need a storage unit again, I will most definitely be coming back to this location for one. I had nothing but the best service and Calli and the staff made everything very easy for us while we were displaced due to the Holiday Farm Fire. Thank you all so very much!

Tiffani T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harley A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rhonda m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bethany T.  |  First Impressions 
Rating:
5.0

I had an excellent experience at your location on River Rd. in Eugene, Oregon. Very professional and courteous staff I loved the experience thank you.

Edwardo R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DORIS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tucker a.  |  Overall Experience 
Rating:
5.0

The staff was amazing , very professional, helpful and friendly.

Teala M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John T.  |  First Impressions 
Rating:
5.0

Remember when I originally rented the storage unit. The staff was very friendly and helpful

JANE H.  |  Overall Experience 
Rating:
3.0

Great storage place, safe and secure, temperature controlled, but in the end management was not cooperative because we were going to use PODs for moving cross country. They wanted to place the PODs as far away from the front in the back which would have been inconvenient for loading and if it rained (this is Oregon) damaging. I stated my displeasure and said we spent a lot of money renting 2 units for a year and half to protect our furniture and now they just want throw our furniture out into the parking lot for staging and loading. In the end they put it in the front but as far away as possible. I even offered to cover PODs name with a tarp or they could have parked a truck on each side. Fortunately it did not rain and it worked out other than the extra distance to load. As to the employees they were great, helpful friendly and not bothered by PODs.

Warren W.  |  Overall Experience 
Rating:
5.0

Facility looks brand new, staff friendly and helpful

fritz s.  |  First Impressions 
Rating:
4.0

Very friendly, helpful, and courteous staff. Facility exceptionally clean.

Steve J.  |  First Impressions 
Rating:
5.0

Facility is large, clean and easy to navigate. Staff is very friendly and helpful.

thomas k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne D.  |  First Impressions 
Rating:
5.0

Great facility and location. Staff were excellent! Friendly and helpful!

Timothy W.  |  First Impressions 
Rating:
5.0

Thank you Calli to you and everyone at u-haul Santa Clara for making life a little easier during the last 2 years. I have been treated very well by everyone there! I highly recommend your storage facility. Mark

Mark A.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff! Made sure to explain exactly how to get into the facility after hours for storage purposes.

Austin K.  |  First Impressions 
Rating:
5.0

Cali was the best, always understanding and willing to go the extra mile without judgement. Very nice manager.

Shelly H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lora b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colleen A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Heidi G.  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful

Michael M.  |  First Impressions 
Rating:
5.0

The man who helped check me in was so helpful and awesome.

Jennifer m.  |  First Impressions 
Rating:
5.0

Hey were amazing,what they did to help us when we were struggling was a blessing

Sarah B.  |  Overall Experience 
Rating:
5.0

Ken was great - very helpful!

Collin P.  |  First Impressions 
Rating:
5.0

Very nice storage facility

Gail K.  |  First Impressions 
Rating:
4.0

Drive-through drop off was not available as described on web and the onsite signage didn't clarify why. We just copied what others were doing and it turned out okay.

Wendy K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Colleen A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christina r.  |  First Impressions 
Rating:
5.0

What a great experience! Nice staff!

Rochelle S.  |  Overall Experience 
Rating:
5.0

Clean and easily accessible, and a modern facility. Safe, staff was very friendly. A great place to store your things!

Morning V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannette Z.  |  First Impressions 
Rating:
5.0

Staff was super friendly and knowledgeable. Facility was clean and warm.

Grant A.  |  Overall Experience 
Rating:
5.0

Truly a great set up!

Kathleen K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel R.  |  Overall Experience 
Rating:
1.0

I would never get a storage unit from UHUAL again. When I called for truck rental, they sold me storage. Very misleading unit was given to me. I requested a 10 X10 and had a rental at another facility that I cancelled bc I was told it would be the same. We showed up and it was a 10X7.5 with a column in the corner. Very unhappy with the storage experience and would never reserve with UHUAL again.

Claudia W.  |  First Impressions 
Rating:
5.0

Great location, storage, and staff.

Daniel B.  |  Overall Experience 
Rating:
5.0

I appreciate how helpful and friendly the staff were.

Paul C.  |  Overall Experience 
Rating:
5.0

Best storage facility in Eugene by far recommend to everyone you won't be disappointed.

Tracy E.  |  Online Move In 
Rating:
5.0

Calli is great! In addition to running a tight ship, she is consistently friendly and helpful. By taking the initiative, she made my life moves smoother and that made my life easier -- when I really didn't need any additional stress. Thanks!!!

Robert M.  |  Overall Experience 
Rating:
5.0

We used U-Haul storage during the months between the selling of our house and buying our new home, We recommended the facility to friends who also rented a storage unit.

janice c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon m.  |  Overall Experience 
Rating:
4.0

We drove a 26’ UHaul truck from IL to OR & arrived at Santa Clara about an hour before closing to do paperwork for our storage units. I pre-registered for the largest unit & a lock online but at the facility they only showed a lock order. Thank God they had 1 unit left to rent to me. Then the polite assistant manager tells us the sliding doors would close in about 45 minutes & we’d have to move the contents of the 26’ truck through a door (maybe 36” wide). We unloaded the truck as fast as we could & left the facility at 9 minutes to 10pm. It was absolutely insane! I gave the assistant manager & facility an above average stars but the Uhual website & UHaul corporate rules a below average score. How can they lose an order for a 10x15 unit but keep a $13.00 lock order? Obviously things are different here because in Chicago we’d have 24 hours access (so we could unload after hours) maybe they should tell customers that important fact when registering on line for their unit. I guess since my order for my unit was lost UHaul didn’t know that it was important to tell us there was no 24 hr access & we’d have to unload a 26’ truck through a regular 36” walk thru door. On a brighter note...the 26’ truck was newer & drove wonderfully...so Thank you!

Kim C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine and tyler V.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nicholas J.  |  First Impressions 
Rating:
5.0

This storage is our favorite because it’s so clean!

Garin R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chelsea K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sonya R.  |  First Impressions 
Rating:
5.0

Yes all excellent, wish many patrons wouldn't frequently smoke so close to the entry. I know there are already too many signs everywhere, but some might help regarding this.

Eric T.  |  Overall Experience 
Rating:
3.0

The fact that you do not prorate move out time to me is thievery. I basically paid $90 for one week of storage. That to me is thievery, especially when you probably immediately rented it to someone else for another $90.

jerry p.  |  Overall Experience 
Rating:
5.0

Fabulous Service and the manager Calli is wonderful, she helped us out and with truck rental and the storage unit. Very friendly and got everything set up quickly. She was always available to answer questions and help with anything we needed

koll m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack S.  |  First Impressions 
Rating:
5.0

Manager at Santa Clara was awesome. I appreciate her knowledge and dedication to her job.

WILLIAM HENRY Y.  |  First Impressions 
Rating:
5.0

Everyone was so nice and the first month's rent free promotion that you guys do is amazing thank you

Savanna F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa S.  |  Overall Experience 
Rating:
2.0

You need to explain the requ9rement for 3 Id's On your web site. I had to back the following day to complete the paperwork.

Rodney R.  |  First Impressions 
Rating:
4.0

Not enough carts and too many people trying to use one elevator,

Tracy C.  |  Overall Experience 
Rating:
5.0

I have used this Uhaul location for storage twice in the past two years and I love it!! The staff is friendly and super helpful! Even after they are done for the day and have seemingly closed up shop, they will totally help you out and never make you feel like it's a burden! Also, I absolutely love this locations General Manager, Callie!!! Thanks Uhaul of Santa Clara!!!

rachel b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas K.  |  Overall Experience 
Rating:
5.0

This facility was extremely clean and we were very pleased with the security features.

Kristin C.  |  Overall Experience 
Rating:
5.0

kevin is awesome

John F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank S.  |  First Impressions 
Rating:
5.0

Brandon checked us in- I was very impressed w/ his customer service, very polite and patient . He hit all the marks for great service and presents well

Madelyn H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nolan S.  |  Overall Experience 
Rating:
4.0

Hand carts were scarce and ash was everywhere, but I realize that there was higher than normal due to wildfire evacuations so neither issue was unexpected. The staff seemed to be stretched thin

Kimberly M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terese K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAURA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dayna C.  |  Overall Experience 
Rating:
5.0

Very efficient was able to quickly move stuff into storage without any issues, only thing is there needs to be more room for vehicles unloading, wasn't enough room to back trailer up so we had to load it from the parking lot which wasnt a big deal, just would be better for more room or another place to unload from outside.

Valerie N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  First Impressions 
Rating:
5.0

I thought the facility was well run and the staff was very enjoyable to work with on any problems.

Robyn L.  |  Overall Experience 
Rating:
5.0

Very impressed with the entire setup. I've never seen anything like it! From.the autolights, courtesy carts, bathrooms, A/C, easy access, etc. Definately recommend this experience

robin g.  |  Overall Experience 
Rating:
5.0

Staff were wonderful!

Brooke T.  |  First Impressions 
Rating:
1.0

I was very upset to find upon arriving that the elevator was out of service. The desk staff did not alert me upon arrival despite my unit being on the second floor. When I asked why I did not recieve an email in advance to warn me of this inconvenience, it was brushed off. We had to haul all of our stuff down the stairs and pay other customers to help us carry heavy things. The manager did reimburse us for this cost, but this whole issue could have been avoided through communication. I would have delayed my move if I had known the elevator had been down for the past 3 days.

Camille P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ole H.  |  Overall Experience 
Rating:
4.0

We had a great move in and storage experience with this Uhaul, but move out was challenging. We had to come back multiple days with our trailer because the elevator was constantly breaking or broken, so we couldn’t get everything out with the 26’ truck we originally rented. Most of the staff was super friendly and apologetic. The manager we met at checkin is really nice. But the weekend we were trying to move out, the staff was just grumpy and apathetic.

Jacquelynn O.  |  Overall Experience 
Rating:
5.0

Reasonably priced and very clean, secure, accessible storage facility.

Joshua M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terese K.  |  First Impressions 
Rating:
4.0

Cali was very helpful and polite but the nen there are rude very rude

melissa s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krysten G.  |  First Impressions 
Rating:
5.0

The gentleman that helped me was extremely helpful and friendly!! Very enjoyable experience

Brye R.  |  First Impressions 
Rating:
5.0

The facility and staff at U-Haul in Santa Clara are great! Brandon (sp?) was professional, knowledgeable and very helpful. My unit is top-notch and clean. I will highly recommend this facility to others.

david c.  |  First Impressions 
Rating:
5.0

Staff were amazing

Christopher B.  |  First Impressions 
Rating:
5.0

Your staff has amazing customer service. Keep up the great work.

Andrea M.  |  First Impressions 
Rating:
5.0

Staff were helpful, unit very clean, easy to get to!! Love getting first month free!! Will use and recommend again!

juanita h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy C.  |  First Impressions 
Rating:
5.0

Absolutely top notch! This is hands down both the best storage facility we have ever used (and we’ve had quite a few), and the best truck rental setup we have ever seen (huge parking lot with pretty much every possible equipment configuration available). The drive up unit we had reserved was not available, but they made up for it with a little more space in multiple indoor units. Going up the elevator was a little bit of a pain, but not having to pack stuff as tightly have me a much better attitude about it.

Jacquelynn O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

hannah h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Staci F.  |  First Impressions 
Rating:
5.0

Everyone was really nice and very helpful. Everyone. Callie, Ken Brandon and Justin. And I think it was a Preston on the phone one day. That is all the names I can recall right now. But all so nice to work with. We are not finished moving yet and may need another unit. And that is where we will go. Our son used one of your trucks and you let him use a hand truck. That was very helpful for we was helping them to move. Thanks so much Cal and Connie Fuller

connie F.  |  Overall Experience 
Rating:
5.0

Calli and other staff were very helpful in helping me get the best rate possible for a long trip I had to make. I also took advantage for the free month of storage. Facility is very convenient, clean and secure. I have recommended the Santa Clara Uhaul services several times already.

christana P.  |  Overall Experience 
Rating:
5.0

The recycling area was genius. I think more places should do that!

Danelle R.  |  Overall Experience 
Rating:
5.0

They made moving and storage easy:)

Tenacity M.  |  Overall Experience 
Rating:
4.0

good place to store belongings

larry b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry W.  |  First Impressions 
Rating:
5.0

Great storage facility. It served our needs very well.

Stuart P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

victoria g.  |  Overall Experience 
Rating:
5.0

Calli made the selection and check-in/set up very easy and simple.

Phillip L.  |  First Impressions 
Rating:
5.0

The man that helped us was very patient. THank you

NORMAN C.  |  First Impressions 
Rating:
5.0

The entire staff was always very helpful and friendly, I definitely will use this place again if I ever need to!

Larry S.  |  Overall Experience 
Rating:
3.0

Asked the staff in okc if i could bring uhaul back to any local they said yes just had to call nope find out i have to go to a specific uhaul. Then try to return truck using after hrs map nope wont read my local in the parking lot. Then i have to use an elevator to take my stuff up.plus my car got damaged by the strap when tiwing

LAURA G.  |  First Impressions 
Rating:
4.0

The unfriendly inadequate help to learn how to navigate the building as a first time experience was probably due to the Corona Virus Pandemic impact on the office staff ability to give full service. kjk

Kathleen K.  |  First Impressions 
Rating:
5.0

Excellently managed, great facility and location.

Eric T.  |  First Impressions 
Rating:
5.0

Outstanding customer servive

Barry W.  |  Overall Experience 
Rating:
5.0

The lady that took care of my reservation and unhooking the trailer was very nice and helpful!

Annelie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tenacity M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tara G.  |  Overall Experience 
Rating:
3.0

The unit was clean and secure but a little cramped and dark, corridors are very narrow. I could hardly get my sofa in because there isn't much room in the corridor to maneuver furniture. Excellent for boxes and smaller items.. A space somewhere between a garage and closet would have been perfect, or perhaps an access door in the center, not at the end of the storage unit would have made it easier to get larger or heavier items inside the unit. Staff was very, very helpful and friendly although it seemed like she could have used some backup with the multiple duties required. .

Marilyn D.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff.

ETHAN Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie L.  |  Overall Experience 
Rating:
5.0

So far all have been very helpful during this stressful time of selling in Wa and buying here in the are where we used to live. Our son used your truck and another friend here her sis is using your storage while they are in Costa Rica. We will tell others that might need a storage, very clean. Thanks Cai and Connie

connie F.  |  First Impressions 
Rating:
4.0

I rented my storage online but it took me a week to move stuff in because life's a little crazy right now. I arrived to find a lock on my unit with a note "come see me in the office". I went to the office. It was empty... waited almost 10 mins for a person to appear. Found out they will lock empty lockers after a period of time because people have put stuff in empty units before. I understand that! But it was just kinda frustrating to think I wouldn't have to spend time working to get keys and then I did. I think either locking them from the start, or including in communications when that happens so the customer knows to expect it, would have been a better experience. Overall the facility was really nice tho and I'm not unhappy.

Jillian S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jason G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael G.  |  First Impressions 
Rating:
5.0

Callie was amazing and very helpful. I had to move on short notice due to Covid 19 Pandemic and had already rented a unit at another facility when I found out they had misrepresented the size. Callie was able to get me the size unit I needed and for less money than the other place. The process was so easy and efficient! Thank you Callie.

kelly r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mallery F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beryl F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenny M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cheryl R.  |  First Impressions 
Rating:
5.0

Staff were very friendly and helpful. Moving from out of town with all of my belongings in one place is extremely stressful and they completely put me at ease.

Trisha W.  |  Online Move In 
Rating:
5.0

Perfect location, loved first month free!!

juanita h.  |  First Impressions 
Rating:
5.0

Everything was great . Nice clean and convenient facility.

Stuart P.  |  First Impressions 
Rating:
4.0

I wish your Sunday hours were open later, and that I had 24 hour access, but over all it was a great experience. Thank you for keeping my belongings safe and secure for the time needed!

Samantha B.  |  Overall Experience 
Rating:
5.0

The team at this u-haul is great!

Jefferson W.  |  Overall Experience 
Rating:
5.0

A wonderful, clean building. I love the automatic doors- made moving easy. Staff are all great and eager to help.

DEBRA M.  |  Overall Experience 
Rating:
3.0

We had to wait for someone to help us, because there was only one person to do all the work. They need to have more then one person working because they seem very busy. We are happy with there services.

Mary A.  |  First Impressions 
Rating:
3.0

Single female that had to move an entire house into storage. The unit I was rented was on the second floor, the farthest one away from entrance. Half the time, the hallway light would not go on and I had to use my phone flashlight to see in my unit. Sustained one injury from not being able to see well in unit. Very vary annoying and frustrating walking past all of the available units that would have made my rental and access much easier.

rhonda m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirsten K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

will b.  |  Overall Experience 
Rating:
5.0

Brandon was very helpful, friendly, and knowledgeable. Made us feel welcome! Thank you

monty m.  |  First Impressions 
Rating:
5.0

I was really, very impressed by the rep who moved me in. He was alone in the store at the time, but he was doing an excellent job of handling multiple customers. On top of that, he was dealing with some very difficult customers who were attempting to move out. A lot of people wouldn't have been able to handle the load and circumstances he was in, but he handled it all quite gracefully. He was fully professional the whole time. What's more, to me, despite the the former tenants he was dealing with being of less-than-desirable character, he was still perfectly professional, level headed and I would say compassionate towards them. It was pretty obvious their daily lives were probably pretty difficult or uncomfortable. I don't really know how they got into that situation, nevertheless, I know humanizing everyone is the best way to give them hope that they can make their own lives and futures better. I don't know if your rep. was thinking on that level, but he was extraordinarily professional and had such excellent customer service that it was humanely dignifying to all parties involved, or observing. Excellent Work!

Michael W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul F.  |  First Impressions 
Rating:
5.0

I used the storage for about 9 months and it was a very pleasant experience. Very easy to get in and out and very secure.

Abdul S.  |  Overall Experience 
Rating:
5.0

Clean facility, friendly & helpful staff.

Cesar L.  |  First Impressions 
Rating:
5.0

Service above expectations. Calli was very pleasant to work with and committed to customer satisfaction.

Theodore G.  |  First Impressions 
Rating:
5.0

Great experience!

Andrea M.  |  Online Move In 
Rating:
5.0

Guys were quick and efficient. Facility is new so in great shape. I like the example sheds that show you the different sizes.

john a.  |  First Impressions 
Rating:
5.0

Your people at this location are simply the best and made this move easy and simple! Great explanations and answered all my questions..You made me feel at home! GREAT Customer service !

Jan L.  |  First Impressions 
Rating:
3.0

have not moved yet

Beryl F.  |  First Impressions 
Rating:
5.0

All of the staff were prompt and friendly. The store manager was especially accommodating and polite.

michael b.  |  Overall Experience 
Rating:
5.0

The staff at this location are excellent and provide customer service that goes above and beyond. On numerous occasions the staff helped me and provided service that exceeded my expectations.

Shanley F.  |  Overall Experience 
Rating:
5.0

This is by far the best storage facility I've ever used, and I've used many over the past 20 years. It's clean, secure, well-lit, easy to access, reasonably priced, with helpful and friendly staff.

Kelly O.  |  Overall Experience 
Rating:
5.0

Calli and the team are amazing! They make the storage and moving experience so much easier. I felt like I didn't have to worry about my belongings and they were safe there.

Amanda V.  |  Overall Experience 
Rating:
5.0

As good as it could be. Very satisfied.

Gerald t.  |  Overall Experience 
Rating:
5.0

Excellent location. Probably the best UHaul location I have dealt with. Should be the Gold Standard for UHaul… other locations should learn from them

Pascal C.  |  Overall Experience 
Rating:
5.0

Great place

Kathleen D.  |  Overall Experience 
Rating:
5.0

The facility was extremely well run. Very clean with everything you need to finish your move. Great experience.

DAVID H.  |  First Impressions 
Rating:
4.0

Our experience w/Uhaul storage was great & I'd do it again! I subtracted 1 star because there was a couple units next to us that had tags & smelled strongly of cat urine for the first 4ish mths.

Adrienne G.  |  Overall Experience 
Rating:
5.0

They were very professional, extremely helpful, and they did an excellent job of explaining everything

Derek W.  |  First Impressions 
Rating:
5.0

Nice, clean, new facility. Well maintained and helpful staff.

Karen A.  |  Overall Experience 
Rating:
5.0

My move in experience was very good. The salesperson was knowledgeable and nice. He took the time to show the unit in person and also how to check in and out of the facility.

Paul C.  |  First Impressions 
Rating:
5.0

Well every one there that I felt with was pretty awesome. Cali was also super awesome and super helpful. A small issue at first but we got it all figured out.

Jason R.  |  Overall Experience 
Rating:
5.0

Most friendly place to rent from.

rufus s.  |  Overall Experience 
Rating:
5.0

From the first contact I had with the manager until my final check out with the desk agent, I couldn’t have asked for a better experience. The facility is clean, well-lit, access is easy, ⭐️⭐️⭐️⭐️⭐️

Trish D.  |  Overall Experience 
Rating:
5.0

Excellent Customer Service

RICHARD V.  |  Overall Experience 
Rating:
5.0

They took really good care of me and Saw that everything was Fixed and put it order with no More trouble or worries for me!

Karen H.  |  First Impressions 
Rating:
5.0

The storage facility was spacious and the staff did everything they could to help ease the process!

Geoffrey H.  |  Overall Experience 
Rating:
4.0

A little rude when they accused me of not returning the uhaul truck but at least apologized when they realized it was their mistake. Maybe check inventory before calling Customers next time?

Kai A.  |  Overall Experience 
Rating:
4.0

Very efficient staff, clean building and quick check out. All I could ask from a place.

Clinton M.  |  Overall Experience 
Rating:
5.0

If I could give you a higher score I will give you 100 I was very happy and satisfied and so glad I didn’t make myself thanks to you guys I appreciate everything you’ve done

JESSIE M.  |  Overall Experience 
Rating:
4.0

Thank you again for all your help, You have an awesome work crew that truly cares about your customers!!!

evonne b.  |  Overall Experience 
Rating:
5.0

Quick and efficient check in process. Knowledgeable and pleasant staff

Lea D.  |  First Impressions 
Rating:
5.0

You and your team rock Callie.

Patricia B.  |  Overall Experience 
Rating:
5.0

No one really wants to pay for a storage unit, but having storage at your facility was a pleasant experience. The staff was friendly and kind; the units, building and bathrooms were all spotless. A+++

Dawn S.  |  Overall Experience 
Rating:
5.0

Evan was very polite and helpful.

Debora P.  |  First Impressions 
Rating:
5.0

Excellent staff. Everyone was friendly and helpful, and went out of their way to provide a great experience.

Russell R.  |  Overall Experience 
Rating:
5.0

Secure and well maintained

jean S.  |  Overall Experience 
Rating:
3.0

The employee who retrieved my reservation was very unprofessional, unfamiliar with the system software, and constantly talked about his personal life. The whole check in process took nearly 45 minutes

Elisabeth M.  |  First Impressions 
Rating:
5.0

Great customer service. I won't use them again if I ever need a storage unit again.

chris g.  |  Overall Experience 
Rating:
5.0

Super easy and fast process, friendly staff

Madison S.  |  First Impressions 
Rating:
5.0

The staff at this location were very helpful in all accounts. Easy to drop-off rentals, easy to deal with staff, staff were always super quick. Staff was always friendly and accommodating.

Dardo R.  |  Overall Experience 
Rating:
5.0

This is the best storage facility I’ve ever used. Very clean. Super secure. Great staff. Great location. I highly recommend it.

Carol E.  |  Overall Experience 
Rating:
5.0

I have never dealt with such gracious service within a one-contact business exchange. Thank you guys for making a challenging experience much more pleasant.

Michael B.  |  First Impressions 
Rating:
5.0

Great customer service experience, employees are really good to walk the customer through the process and options. Also, transparency is a great asset of this staff.

Pascal C.  |  First Impressions 
Rating:
5.0

Great service, great facility.

Lee R.  |  First Impressions 
Rating:
4.0

At initial check-in, the manager seemed to be working alone, was stressed doing the paperwork needed for my transaction and rather short with 2 other parties who came in to return and purchase items.

Carol E.  |  Overall Experience 
Rating:
5.0

Santa Clara is my favorite U-Haul location. I've rented many U-Haul trucks & various storage. The staff are the best, nice & know their job!

colleen h.  |  Overall Experience 
Rating:
5.0

Thank you...Everything was great. There seemed to be alot of homeless folks hanging out tho...

Jeanie R.  |  Overall Experience 
Rating:
5.0

U-Haul could not have done better! Everyone was so kind and helpful.

David S.  |  First Impressions 
Rating:
4.0

None

William S.  |  First Impressions 
Rating:
5.0

UHaul met all my needs for storage. Well-lit, easy access, I always felt my things were secure and safe. Would use again if needed.

CHARLOTTE D.  |  Overall Experience 
Rating:
5.0

Thanks for the great service and the great place to store out things. Awesome!

Amy J.  |  First Impressions 
Rating:
5.0

Thank you

Brenda M.  |  Overall Experience 
Rating:
5.0

great in every way. Nicest storage unit on the planet.

ken s.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly.

ANTHONY B.  |  Overall Experience 
Rating:
5.0

Very friendly and professional service. The attendant answered all my questions and was very helpful in setting us up with a storage unit.

Angeline P.  |  First Impressions 
Rating:
5.0

Easy access and great customer service!

Rachel R.  |  Overall Experience 
Rating:
5.0

Facilities we're very clean and staff was always professional, polite and more than competent.

Eric S.  |  Overall Experience 
Rating:
5.0

Great service

JULIE F.  |  Overall Experience 
Rating:
5.0

The staff were very professional and communicated very well about their services and transactions. Thank You! Bruce Kelly

Bruce K.  |  First Impressions 
Rating:
5.0

Calli was great, Thank you!

Nell D.  |  Overall Experience 
Rating:
5.0

The set up is well organized and was always very clean. The manager is fantastic and so efficient and helpful. I would highly recommend it!

terry w.  |  Overall Experience 
Rating:
5.0

The customer service was good and without any hassle. Was able to rent a storage unit easily and instructions were clear as was the tour of the facility

Bruce L.  |  First Impressions 
Rating:
5.0

Very pleased with everything. Have already recommended and people using.

donna s.  |  Overall Experience 
Rating:
5.0

This was the best U-Haul I've worked with! Super clean and safe facility with an absolutely stellar staff. If I need storage near Eugene again, will definitely come back to this location.

Alexandria G.  |  Overall Experience 
Rating:
5.0

There was a small mess-up with the system overcharging me by accident. The management was very helpful though and gave me a free month for the inconvenience.

Wesley M.  |  Overall Experience 
Rating:
5.0

Have used UHaul many times in the past and this last time for our storage needs. The staff at the Santa Clara location in Eugene are all very professional and friendly. Thank you Callie and Evan.

Donna Y.  |  Overall Experience 
Rating:
5.0

Calli was very helpful, professional and accommodating of my needs. The facility is excellent.

Karen A.  |  First Impressions 
Rating:
4.0

Wait time was a bit long, but overall am happy with the service and help I received.

Rachel R.  |  First Impressions 
Rating:
5.0

You have excellent employees.

Ryan F.  |  Overall Experience 
Rating:
5.0

Awesome

danielle t.  |  First Impressions 
Rating:
5.0

Exceptional customer service! Will recommend to friends and others!

Jacob W.  |  First Impressions 
Rating:
5.0

Except for the toxic fumes the day we had to do the biggest move out, the rest of the experience was one of the best. I will recommend.

Colleen A.  |  Overall Experience 
Rating:
5.0

excellent customer service

dana b.  |  Overall Experience 
Rating:
5.0

Need more carts o