Customer Reviews for U-Haul Storage at S Caton Avenue
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

We always had a good experience with Uhaul. Never an issue with anything. We used them multiple times for truck rentals and will again I'm sure.

Rating:

4.0

Layout and how exactly to get in was confusing. Lack of an elevator or freight lift is difficult

Rating:

5.0

Ms Michelle was very helpful throughout the move in progress, she explain everything really well and took care of what I needed. Very friendly lady!!

Rating:

5.0

Lights are needed inside the storage bin.

Rating:

4.0

N/A

Rating:

5.0

Mr.Ralph and the young lady who meant me at the gate was AMAZING… when I tell you I really appreciate y’all 🫂

Rating:

1.0

The disrespect and lack of customer service and professionalism is unacceptable. If this would have been my first time using uhaul I would not have returned. Kari needs to be retrained on customer service as if it was her first day on the job. She doesn't represent the company well.

Rating:

1.0

The Staff was by far the meanest, nastiest, and rudest encounter I’ve had in a long time. She was yelling and screaming in front of my child all over a miscommunication between another staff member and my friends, she told me to get off the property immediately as if I was doing something illegal. She threatened to revoke my agreement and keep my property. She truthfully refused to remain calm, professional and compassionate as if this was a personal vendetta against me instead of understanding the responsibilities of being in a Leadership position, Please don’t hesitate to contact me for more information and evidence of the allegations made by me & the people who witnessed this verbal assault and trauma against me.

Rating:

4.0

It was good holding my stuff secure got about a year. I wish y’all had elevators, other than it was a cool and helpful experience

Rating:

3.0

Price is a little high, but the location is excellent.

Rating:

5.0

It was a great experience with them

Rating:

1.0

FIRST OFF I HAVE TO SAY THAT THERE WAS ONLY 2 StafF MEMBERS THAT WENT ANOVE AND BEYOND TO ALL MY NEEDS AND THAT WAS MR.RALPH THE GM AND MICHELLE, ,MICHELLE WAS VERY CONSCIOUS AND AWARE OF HOW SHE HELPED ME AND WHAT SHE TOLD ME HER PERSONALITY AND HER DEMEANOR WAS EXCEPTIONALLY WELL WHEN HELPING ,CUSTOMERS, I LOST 75 PERCENT OF MY BELONGINGS BECAUSE OF NEGLIGENCE ON BEHALF OF UHAUL ,WHEN I SAY NOBODY APOLOGIZED OR HELPED ME BUT RALPH AND MICHELLE

Rating:

4.0

nice place friendly atmosphere

Rating:

2.0

I was not able to access unot that was assigned to me when I arrived to because it already had someone else's lock on unit. I called to have another unit assigned but was not able to gwt help from customer service except for them to call manager whom didn't answer.

Rating:

5.0

The toilet always needs a plunger!

Rating:

2.0

There was flooding in the level where I was supposed to have my unit. I will be canceling my unit

Rating:

5.0

Everyone at the location was so helpful. Mr.Ralph & Michelle treated me as I was family. So glad I was able to grab a unit and this place is huge and with a drive up to your storage area.

Rating:

5.0

Overall. Excellent

Rating:

5.0

The young lady that assisted me was very nice and very helpful, I can’t remember her name and the GM Mr. Ralph was very helpful as well

Rating:

1.0

The customer service was horrible. Only one person working that knew what they were doing. The employees were rude and the wait time was outrageous. I would never recommend them to anyone.

Rating:

3.0

How y'all have a second floor and no elevator

Rating:

4.0

I reserved a utility dolly, but there was none available to me. I was informed that they were first come, first serve. I was informed that, although I reserved the equipment, it is not certain that it will be available. That should be stated upon rental. I was informed that there would be a lock in the unit. The lock was to be returned to the office or I would be charged. When I returned the locked that I found, their staff was amazed that it was not new. I was looked at as if I was not telling the truth. I brought them the lock that I found. I was also informed that my rental unit was across the street. When it was actually down the street & around the corner. We wasted more gas looking for a rental area across the street

Rating:

5.0

Ralph and his team are the best

Rating:

5.0

I wish I knew the guys name who is usually at the storage units on Caton Ave. He has locs and a grill. He just always seems to magically appear out of nowhere whenever I need him. I have been so grateful for his presence. I just cleared my storage unit but he would be one of the reasons I would purchase there again. Ralph and the ladies in the office are also very helpful. This location is great!

Rating:

3.0

U-Haul tried to make me pay Rent for June and I moved out in May after paying May’s Rent

Rating:

5.0

The staff at 2929 Washington Boulevard were very pleasant and professional, made everything simple and explained everything that I needed to know.

Rating:

1.0

Mr Williams seems nice but the experience was horrible. I was leaving town. I could not get into the unit. Every time I call the office I was put on long holds and was told that they were taking care of customers. Excuse me. I am a customer if you had taken care of me initially I would never had to call back. This woman was rude and unprofessional. I left so many messages for the manager. I never received a return call. Poor customer service. The man on-site who attempted to assist me was very nice.

Rating:

5.0

I’ve always had an outstanding experience with U-Haul in general, whether it be renting a truck for a day or renting a storage unit for a year. The 24 hr access at their S Caton Ave location, at no extra cost, is amazing. The only one like it around. I highly recommend this location the staff is great. Everything is always a breeze and they know their stuff. If I need storage space in the future I’ll definitely return! Thanks U-Haul!

Rating:

5.0

My experience was awesome. The Caton Ave places were great. I was going through a lot and they were comforting and pleasant. 🙏🙏🙏🙏❤️❤️❤️😁😁😁

Rating:

5.0

Excellent

Rating:

2.0

The process is a fail. I called2 days before my checking. I was assured that I was at the right location. No one bothered to tell me that the office location was different from the storage. I had to pay additional mileage for the truck. I am not pleased

Rating:

3.0

The restroom really reeks of urine. The smell is unbearable and the door should be locked. I had a lock placed on my unit for now payment however my payment was made and I was told they didn’t know why the lock was placed. I waited for 45 minutes for someone to remove the lock. Finally the prices are too high for such small units.

Rating:

5.0

The staff was friendly.

Rating:

5.0

Was good experience with you

Rating:

5.0

I would like to thank the entire staff at Uhaul storage facility at 2929 Washington Blvd in Baltimore, Md. they are helpful, professional and friendly. A special thank you to, Mr. Ralph Williams, ( I pray I got the name right), he and another employee made sure our transport was secure and Mr. Williams asked us to let him know when we made it to SC, it was a raining day and we made it safely. Thank you for this portion of my service.

Rating:

3.0

The guy that was working at the time was moving super slow. No urgency at all. I spent an hour inside of the UHUAL place just trying to check in so I can get access to my reserved storage. He was an older black male and we also had some technical issues with him scanning my email or sending an a link to my number. My experience too long & complicated and I assumed checking in should be simple and convenient.

Rating:

5.0

My entry code wouldn’t work for hours was change 2x I burned mileage I really didn’t have to use to come and check the codes that was not working

Rating:

5.0

Thank you for everything great place to use would recommend it, and would also use it again have a happy New Year

Rating:

2.0

I’ve been charged for the last 5 months for a storage unit I closed out in July with my other 3 units. The. Was threatened that they were going to auction the unit and to their surprise NOTHING was in the unit because I had closed all 4 of the accounts at the same time ‼️ The staff simply did NOT do THEIR job properly ‼️

Rating:

5.0

Was pleasure dealing with you

Rating:

5.0

Very friendly, funny and helpful.... Made sure I understood everything.

Rating:

1.0

The most terrible experience the 1st month[[[ I'm getting free I should be getting 2 months free .the U-Haul, costs too much , I just used carin ave⁴ doors kept kr_ ==f

Rating:

5.0

Nice storage

Rating:

5.0

No need to change continue to give customers a great uhaul experience

Rating:

5.0

The employees actually make sure you understand everything in your contract before leave. I would definitely use this location again if and when needed.

Rating:

3.0

They need to install an elevator too gain access to re units on the 2nd floor. The stairs are very inconvenient

Rating:

5.0

Clean and well maintained

Rating:

3.0

When the agents say 24 hours access, have them clarify that it is just for subsequent access to storage unit, not for initial access. I was not given this detail, therefore I showed up at a time when office was already closed and could not check-in to access my unit. This caused me substantial additional expenses.

Rating:

4.0

Everything was great here! If needed again I would use you guys again

Rating:

1.0

Move in is not straight forward and staff give below bare minimum information. Storage was unusable for me. A very subpar experience. Left a message for manager it was not returned. I

Rating:

5.0

I love the security methods with the area and codes access. If your not in the correct corridors you won’t be granted access.

Rating:

2.0

My debit card was stolen, and I couldn't get off of work in time to make a payment at the office because the hours did not line up with the hours of both of my jobs. Because of this, I was charged an additional 50$ and locked out of my storage unit despite having the money simply because I couldn't pay online with my bank account information or in store with a Google Pay. The storage facility itself, while secure, often had the larger doors locked and made it hard for me to move any large furniture in, and staff was never around despite multiple calls and attempts to reach them despite it being during reasonable hours that I would reach out to them. The facility itself was rarely ever clean, with abandoned furniture scattered throughout and not addressed. And the lack of carts/elevators made using the upper floors a huge hassle. My experience, from storing items to paying for said storage, was overall negative and I will avoid doing business with U-Haul storage again in the future.

Rating:

1.0

Office never pick up the phone nor answering their call attendance box from the storage to get access code to get it, eventhough they have 8 manitors! I Had to go to the office to get it. Calling reps takes forever to talk to someone also. Always short staff.

Rating:

2.0

You can never talk to somebody at the store when you call and never received a callback

Rating:

2.0

We were unable to access the storage unit we paid for as there was a lock on it and staff had gone home. Wasted a chunk of our uhaul moving truck rental time as we could not unload the items that night but had to wait until the following morning. Not a single staff member showed an inking of common concern which was made worse as I had two young children.

Rating:

5.0

Thank you thank you thank you

Rating:

4.0

I was pleased with everything except NO ELEVATOR... That's Very Difficult for Heavy items.

Rating:

3.0

Second floor no Elevator was disappointing

Rating:

3.0

We are on second floor. No elevator and have 30-50 boxes my wife and I handled it but it was a struggle good thing I am in better shape than most.

Rating:

5.0

Customer Service is beyond comparison that I have ever encountered. I am very satisfied with the price and facility arrangements. They are well connected with the people in understanding sometimes late payments may occur, considering the times we live in.

Rating:

4.0

Its been a good experience! No problems

Rating:

4.0

The reason that I will not give Excellent is because, it is a major reason, the sliding glass door has only worked twice the entire time that I have had my things there which is since 2020. That is soooooo frustrating to have gathered all your belongings either going into the facility or coming out of it, and the sliding door DOES NOT open. To have to fight with that other door that doesn't slide open, and the cart full of items is sooooo inconvenient, frustrating, and causes you to have to exert energy and strength that us middle aged people do not have. This is the only problem I had with the facility. However, it is a Major problem for me. Please, please correct this issue, and make sure that the sliding doors work all the time. I was absolutely shocked that the sliding door worked on the last day that I used the facility which was yesterday. I wasn't even going to attempt to use the sliding door because I just knew the sliding door would not open. However, as I was placing your cart back in its place, the sliding door opened. I wish that was the case my entire time accessing the storage facility since 2020. Again, outside of that one frustration, I would still recommend your facility.

Rating:

5.0

Outstanding. Ralph is the greatest.

Rating:

2.0

There were 2 dead mice and so much mice droppings on my furniture and in my clothing. They ate through bags and I had to throw away a lot of my clothing. I will be contacting Uhaul today.

Rating:

3.0

The men that answered the phone was very rude and dismissive. I did see a few roacjhes when I was moving my stuff out.

Rating:

5.0

Although my experience was really good, mostly due to customer service, I was still surprised to actually see the steps that someone would have to climb to the upper units. Just an observation.

Rating:

5.0

I had a great experience and Ralph was very helpful with my moving and storage needs

Rating:

4.0

Everyone was very polite and helpful during my time of need. Thank you all.

Rating:

5.0

The owner - Ralph is absolutely wonderful to rent from I’ve been a customer for over 16 years now at this location thanks Ralph’s Team

Rating:

5.0

Lashawn has excellent customer service. Her energy lights up the place.

Rating:

5.0

All were professional and pleasant enough.

Rating:

2.0

From start to finish I hated the service they did

Rating:

5.0

Though some early confusion re the availability of space I was accommodated satisfactorily. Thx

Rating:

5.0

Had issues with getting my unit because of U-Haul protocols. Needed a unit immediately Talk to a representative booked a unit only to find out it was only a reserve.then had to give my credit card information three more times. Stood in front of U-Haul for 4 and 1/2 hours on two phones one phone stayed on holed with the elevator music for an hour,BUT the representative that did answer took every step and stayed on the phone for an hour with me trying to figure something out Didn't get my truck unloaded until 24 hours later which costs more money,more help,more gas ,more time. The truck and storage establishment where excellent.

Rating:

5.0

Reliable and thank you Ralph for the lock!

Rating:

4.0

My only issue is that I had to pay a full month of rent when I only needed eight extra days. I was expecting to have a prorated fee for the additional days like any other rental.

Rating:

5.0

Friendly and nice staff like the place

Rating:

5.0

I feel very secure with my mothers things

Rating:

5.0

Awesome and will use anytime storage is needed

Rating:

5.0

Mr.Ralph and his staff really make a difference - knowledgeable- great customer service and clean environment I will continue to support this location for my storage needs !

Rating:

5.0

The manager even jumped in to help me! AWESOME, friendly staff!

Rating:

4.0

its hot upstairs other than that no complaints

Rating:

2.0

I had no idea where to go when I got there. Getting into the building was confusing. I had no idea until I got there whether I had to go upstairs (spoiler alert I did) which was not ideal. Definitely would have preferred to interface with a person.

Rating:

3.0

Self service pick up. I do all the work and u-haul collects the money.

Rating:

5.0

Couldn’t be easy nor better

Rating:

1.0

The code provided for the key lockbox was incorrect. The representative on-site didn't have a master key and was also unable to unlock the box using a code. I was offered a box truck as a substitute however by the time the transfer to that vehicle was complete, over an hour had passed from my original reservation time. I was required to pay movers for that time to sit in front of my house waiting for a truck. Because I chose to rent with Uhaul, the cost of my move yesterday was significantly higher than budgeted. I'm extremely disappointed with this experience.

Rating:

1.0

The manager is not helpful. The team doesn’t know what they are doing No clear instructions given Bad behavior No customer care.

Rating:

5.0

HAD NO CONTACT WITH PERSONS AT STORAGE FACILITY. fACILITY MET MY NEEDS

Rating:

4.0

Nice place

Rating:

4.0

good service with Doug, Thx

Rating:

2.0

Worker who signed me up was unpleasant and seemed like she really didn't want to be there. Also, online it said we were supposed to get a free lock with the storage unit, but the lady said we had to buy it.

Rating:

5.0

i love this location, and the employees are so helpful...i will be back

Rating:

5.0

Excellent service every time

Rating:

5.0

My experience with the company was very pleasant the people were very polite and understanding and the units were very well kept i will be using it again in the near future and I will also let my friends know about it

Rating:

1.0

This is the worst customer service experience that I've had in quite a while. Uhaul has in my mind been the standard for moving and storage. Just had a big move, rented a truck and got a "free" month of storage. So I took it just in case. Bad idea. They tried to sell me an insurance fee that was "policy" but was not on the agreement for the "free" storage unit. About 10 days after my move I used the email they provided to inquire about canceling because I didn't need it. No one responded. I emailed twice afterward, still no response. Then I called in about a week or so later, talked with someone and asked to cancel. I explained that I had never visited the storage unit and didn't need it which they can confirm both by camera and in their system because I never used the code they provided to let myself in to the unit. She said it would be taken care of that day. Not done, no confirmation email. Then I received an email a day ago stating that I would be charged if I didn't respond by the end of the month. I called and was told that I had "moved in" and someone needed to check me out. Again, never stepped foot on the facility. They said someone was going to verify right then. So I drove here because I didn't trust that. Sure enough, the guy who was supposed to have gone didnt. He was still at the office and had no idea about my situation. That was Ralph the Manager. So I explained again and he said he would drive out to check. He said that if there was a lock, sometimes their employees put one on there if they knew it was rented. Waited here for over an hour. He got back and said there was a lock on it but they hadn't put it on and suggested that it was mine. I again explained that I had never been to the facility. He said they would need to cut the lock. Still waiting another hour. They do have cameras, why would I lie about never having been there? Seems like it shouldn't be that hard. Not happy. My recommendation, never come here. Never buy the "free" line. Boo uhaul. Any guesses as to what will happen next or how long I'll be here? #negativestar Update: another hour down the drain. Still shouldn't be that hard. Final update: confirmation of my "move out" achieved after a few hours. Turns out they gave me a unit that still had someone else's stuff in it. Since I had never been there I had no idea. It was complete with an unopened mailed package with the other persons info on it. Vindication? Perhaps, but I still lose, cause I'll never get that time back. Thank you uhaul.

Rating:

5.0

I knew that i wouldnt make it in time from Pittsburgh Pa to Baltimore Maryland. My brother went and signed the papers for me to be able to get the unit. They worked with me and gave me a first floor unit. Thank you!

Rating:

1.0

Two weeks later I'm still wasting all my clothes that was completely covered with mice droppings. I had to throw away a lot of my belongings because they were either damaged from the mice shredding them or completely covered in poop. Also, I keep getting emails and phone calls about a balance when my storage was suppose to be a month free due to renting a uhaul truck

Rating:

1.0

I cancelled my storage unit on the second day of having the unit. I was told I was getting an outside unit. The unit was inside and not the size I needed. After canceling the unit I did not receive a refund and the unit was reopened instead of cancelled out like I wanted. I received a second bill for the unit and didn’t use the unit at all. Ralph was able to assist me with this error and I am still awaiting my refund.

Rating:

1.0

The location and their manager Ralph is completely unprofessional. I would never rent here again just based off the poor customer service. They failed to closed my account three times after I moved out and I continued to get billed. I kept contacting them but nobody fixed it. Manager Ralph was so nonchalant about the waste of my time. No apology or empathy shown at all. He couldn’t even send me a real receipt for proof the account was closed. He sent me an email with two words that literally said “room closed”. What a joke. I had to call corporate to get a real receipt. This location is just ghetto. Don’t even bother calling, they’ll just put you on hold for 20-30 mins and hang up or forget about you.

Rating:

5.0

Keep up the good work!

Rating:

5.0

Nice job

Rating:

1.0

VERMIN!!!!!!

Rating:

4.0

only suggestion, need more moving carts.

Rating:

5.0

I absolutely love the staff.. they are the best and very helpful. Amani....shes wonderful and very pleasant.

Rating:

1.0

Your lead owner was terrible he was rude disrespectful this was my first time did not send anyone until i ask i will never used this location again was mpt convenient to unload your truck had to walk all the way around

Rating:

4.0

They don't know how to keep track of their records well.

Rating:

5.0

Excel . I have one concern my key bent very easy in the lock you recommended and broke off I only had it for a couple days and I don't think its right i pay $50 for you to brake it.

Rating:

1.0

Needs to have a elevator!!!

Rating:

4.0

P

Rating:

1.0

The front desk owner was very inconsiderate very demanding ask for money firsthand. Did not want to send someone to help getting in for the first time. Doors was locked no help

Rating:

5.0

A great experience

Rating:

5.0

The people here are super pleasant and helpful.

Rating:

5.0

Thanks.

Rating:

5.0

Doug is always super friendly and professional

Rating:

5.0

n/a

Rating:

5.0

Great

Rating:

5.0

No Comment at the moment, but I'm well pleased with everything.

Rating:

5.0

The Manager was efficient, on point and very curtious. Also Mr. Williams was nice, and very well mannered.

Rating:

1.0

The facility is without an elevator. The heat inside the building was atrociously unbearable.

Rating:

3.0

I would recommend going back to the old way where there was a service desk to help because the process online to check a vehicle in and out in a timely fashion was not efficient.

Rating:

4.0

The check in took a considerable about of time. I think it would help if you advised renters to arrived 15 prior to their scheduled rental time as waiting for the "approval" cut into my scheduled time.

Rating:

5.0

Everything went great. Everyone was very helpful n the head manager was so cool. Thank for the great services that u all provided for me.

Rating:

5.0

Stop sending emails after 12AM EST

Rating:

5.0

I enjoyed my stay at your facility and would used it again and recommend to anyone who need some help for storage.Thank You.

Rating:

5.0

I was satisfied.

Rating:

5.0

Friendly and professional sales associate

Rating:

3.0

There’s no way to get your access code if misplaced, unless you drive to the actual location. Although the staff at the location are helpful, the storage unit does not have 24-hour assistance.

Rating:

5.0

Great

Rating:

3.0

24/7 availability is not true supposedly problems with the Locking System unable to enter should be remedied as soon as possible.