Customer Reviews for U-Haul Storage at S Caton Avenue
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

94 reviews

1700 S Caton Ave   Baltimore, MD 21227

(410) 246-1960

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(410) 246-1960

1700 S Caton Ave
Baltimore, MD 21227

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Madison O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherene F.  |  First Impressions 
Rating:
5.0

All were professional and pleasant enough.

Freida J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mara M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIELLE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

delaphine g.  |  Overall Experience 
Rating:
2.0

From start to finish I hated the service they did

Edwin C.  |  Overall Experience 
Rating:
5.0

Though some early confusion re the availability of space I was accommodated satisfactorily. Thx

MATTHEW M.  |  First Impressions 
Rating:
5.0

Had issues with getting my unit because of U-Haul protocols. Needed a unit immediately Talk to a representative booked a unit only to find out it was only a reserve.then had to give my credit card information three more times. Stood in front of U-Haul for 4 and 1/2 hours on two phones one phone stayed on holed with the elevator music for an hour,BUT the representative that did answer took every step and stayed on the phone for an hour with me trying to figure something out Didn't get my truck unloaded until 24 hours later which costs more money,more help,more gas ,more time. The truck and storage establishment where excellent.

COREY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIELLE S.  |  First Impressions 
Rating:
5.0

Reliable and thank you Ralph for the lock!

ASHLEE L.  |  Online Move In 
Rating:
4.0

My only issue is that I had to pay a full month of rent when I only needed eight extra days. I was expecting to have a prorated fee for the additional days like any other rental.

Carla T.  |  Overall Experience 
Rating:
5.0

Friendly and nice staff like the place

Aboudoulaye I.  |  First Impressions 
Rating:
5.0

I feel very secure with my mothers things

betty m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Danielle H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gabriel M.  |  First Impressions 
Rating:
5.0

Awesome and will use anytime storage is needed

Tiasha T.  |  First Impressions 
Rating:
5.0

Mr.Ralph and his staff really make a difference - knowledgeable- great customer service and clean environment I will continue to support this location for my storage needs !

DAVID B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alejandro N.  |  Overall Experience 
Rating:
5.0

The manager even jumped in to help me! AWESOME, friendly staff!

Randolph C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra L.  |  Overall Experience 
Rating:
4.0

its hot upstairs other than that no complaints

Alisha D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Basheerah G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KARLA W.  |  Overall Experience 
Rating:
2.0

I had no idea where to go when I got there. Getting into the building was confusing. I had no idea until I got there whether I had to go upstairs (spoiler alert I did) which was not ideal. Definitely would have preferred to interface with a person.

Matthew H.  |  Online Move In 
Rating:
3.0

Self service pick up. I do all the work and u-haul collects the money.

David S. 
Rating:
5.0

Customer did not leave a comment.

Brendan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hesham Z.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chamanda Q.  |  First Impressions 
Rating:
5.0

Couldn’t be easy nor better

Curtis P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

celeste i.  |  First Impressions 
Rating:
1.0

The code provided for the key lockbox was incorrect. The representative on-site didn't have a master key and was also unable to unlock the box using a code. I was offered a box truck as a substitute however by the time the transfer to that vehicle was complete, over an hour had passed from my original reservation time. I was required to pay movers for that time to sit in front of my house waiting for a truck. Because I chose to rent with Uhaul, the cost of my move yesterday was significantly higher than budgeted. I'm extremely disappointed with this experience.

David D. 
Rating:
5.0

HAD NO CONTACT WITH PERSONS AT STORAGE FACILITY. fACILITY MET MY NEEDS

PATRICIA D.  |  Overall Experience 
Rating:
4.0

Nice place

Anthony E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN C.  |  Overall Experience 
Rating:
4.0

good service with Doug, Thx

Anthony G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria D.  |  First Impressions 
Rating:
2.0

Worker who signed me up was unpleasant and seemed like she really didn't want to be there. Also, online it said we were supposed to get a free lock with the storage unit, but the lady said we had to buy it.

Tiffany C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda R.  |  First Impressions 
Rating:
5.0

i love this location, and the employees are so helpful...i will be back

april p.  |  Overall Experience 
Rating:
5.0

Excellent service every time

Wendy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

april p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN C.  |  First Impressions 
Rating:
5.0

I knew that i wouldnt make it in time from Pittsburgh Pa to Baltimore Maryland. My brother went and signed the papers for me to be able to get the unit. They worked with me and gave me a first floor unit. Thank you!

Savanna H.  |  First Impressions 
Rating:
1.0

Needs to have a elevator!!!

Marcus F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph J. 
Rating:
5.0

Thanks.

Broderick W.  |  First Impressions 
Rating:
5.0

n/a

Shawna B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fatima A. 
Rating:
3.0

Customer did not leave a comment.

erin B. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
3.0

I would recommend going back to the old way where there was a service desk to help because the process online to check a vehicle in and out in a timely fashion was not efficient.

terae K. 
Rating:
4.0

The check in took a considerable about of time. I think it would help if you advised renters to arrived 15 prior to their scheduled rental time as waiting for the "approval" cut into my scheduled time.

Patrick O. 
Rating:
5.0

Everything went great. Everyone was very helpful n the head manager was so cool. Thank for the great services that u all provided for me.

Lauren P.  |  First Impressions 
Rating:
5.0

I was satisfied.

steven o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmyne T. 
Rating:
3.0

24/7 availability is not true supposedly problems with the Locking System unable to enter should be remedied as soon as possible.

Evett W.  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Lawrence D. 
Rating:
5.0

only one issue, did online pickup, wrong key in box that I was directed to, but a phone call took care of it very efficiently and was on my way with only a short delay

john E. 
No reviews have been submitted for this location.

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