Customer Reviews for U-Haul Storage at Sandy Blvd

3629 reviews

7345 NE Sandy Blvd   Portland, OR 97213
(Street parking available)

(503) 288-5735

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 288-5735

7345 NE Sandy Blvd
Portland, OR 97213
(Street parking available)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Not much.

RANDALL P. 
Rating:
4.0

Customer did not leave a comment.

Cindy L. 
Rating:
5.0

Quick and easy - the way it should be

Francis F. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY G. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Hannah S. 
Rating:
3.0

Staff and facility are great. What was appallingly bad was my experience with your website. I made a reservation online and received email confirmation, but your staff could find nothing about me on the store computers. My account had vanished. Total waste of time and very stressful. I also ended up with a storage unit much more expensive than what I had reserved. I cannot recommend UHaul to anyone because of this.

Pamela M.  |  First Impressions 
Rating:
4.0

Staff, facility, and equipment at the NE Sandy location were excellent. However, there was a major glitch with my web reservation. Appallingly, horrifically bad, the worst experience I have ever had. I reserved a van and storage space online, and received email confirmations (with reservation numbers) from UHaul. However, the NE Sandy store had no record of anything, could find nothing about me in their computer. Major hassle. I am horrified and angry and will tell everyone I know.

PAMELA M. 
Rating:
3.0

Customer did not leave a comment.

emily G. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
4.0

Difficult entry and exit at this location...but I made it work

JOSHUA R. 
Rating:
5.0

Customer did not leave a comment.

marquita J. 
Rating:
5.0

Customer did not leave a comment.

DAUDI T. 
Rating:
5.0

Great experience. Highly recommend.

WENDI L. 
Rating:
3.0

Service was great, but parking lot was really confusing. When I returned the truck, I ended up stuck between two cars because there's no customer parking. It looked like it was blocked off with traffic cones.

Melody H. 
Rating:
4.0

Customer did not leave a comment.

Alastair W. 
Rating:
5.0

Customer did not leave a comment.

Joshua Z. 
Rating:
2.0

Customer did not leave a comment.

Stefanie D. 
Rating:
4.0

I realize it was early morning, but staff could be more friendly. Trailer rented was not swept out very well.

THOMAS B. 
Rating:
5.0

staffs have great customer service

WILLIAM T. 
Rating:
3.0

The agent who was working the counter and trying to check out the trailer to me needs to stop asking personal questions to the other worker while just asking me a question. I couldn't get my answer out before he was asking his buddy what he did last night. It happened more than once and it was annoying. I shouldn't have to repeat my name and phone number multiple times because he wanted to know something personal from the guy sitting next to him. Then when we went to the yard to get the trailer he bitched about having to get the trailer that required him to move multiple trailers to get to the correct one. I've rented here many times and have never had to deal with such low customer service before. Then he sent me out of the yard with lights not working correctly, I drove down the street and had another Uhaul dealer look at it and fix it for me.

CHAD ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY J. 
Rating:
5.0

Very good customer service

MARIA DE M. 
Rating:
4.0

Customer did not leave a comment.

Sidney A. 
Rating:
5.0

Convenient, Courteous and Clean

Ray S. 
Rating:
5.0

Everything was okay but just a friendly advice one of the location here in Portland when I called for help and want to know where can I drop off my rental and it's my first time renting but the person to this location was very rude when I called and asked questions because I did not want to pay more for not dropping off my rental on time and the right location. Anyway, thanks for the help with your service God bless

TASHALYNN T. 
Rating:
1.0

The kids working were not wearing masks , the employees were too relaxed, i felt like i was being helped by teenagers at a pizza joint at a mall food court

SERGIO T. 
Rating:
5.0

Customer did not leave a comment.

Catherine C. 
Rating:
2.0

I booked my rental as a mobile pickup before opening. I arrived just before 8am to pick up the truck for the day and followed the prompts from the email I received. Part way through the process I received a notification that “your order has been set up as a hand delivery, please come back during business hours”. I then had to leave and come back an hour later to pick up the truck in person. I notified the employee of the issue and his response was “oh yeah, looks like they set it up wrong,” completely unapologetically.

Chet T. 
Rating:
1.0

Update your reservation system... It's a nightmare. It's been this way for a long time. You guys are not reliable for locations and equipment.

JEREMY LEE B. 
Rating:
4.0

Added charges were a bummer (taxes) but oh well..,,

Donald L. 
Rating:
5.0

Very helpful staff

MARJORIE BARBARA W. 
Rating:
2.0

Customer did not leave a comment.

JOSHUA STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

ALFONSO C. 
Rating:
1.0

Holy shit Uhaul. What the hell happened? I booked MONTHS in advance and was told "maybe you'll have a truck. We'll let you know two days before your move. You should probably book a backup plan though..." Luckily I managed to get a truck. I'm driving down the coast and get a call saying "Sure you reserved a location near your final destination but we don't give a shit about you so you need to drop off your truck 15-20 miles away. Oh also because you're towing a car, you need to come to this location first to unhook the car, then drive to your location to unload your Uhaul, then drive back." I was told by the woman on the phone that iI would be reimbursed for the gas for the extra 30 miles of driving.I would like to know where I should send the receipt. The team at the location was spectacular. This is not their fault.You need to fix your SOPs

Christopher R. 
Rating:
5.0

Service was great but your phone wait was horrible

hilda J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

Brandon O. 
Rating:
3.0

Customer did not leave a comment.

YURANI R. 
Rating:
5.0

They helped me out with all my concerns

SIMON N. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

JACOB REID F. 
Rating:
2.0

The U-Hual app sucks!!! It wasted an hour of my time and I still had to be rerouted to a different location! All the people that I dealt with were very nice and helpful. U-Haul should have a person at each rental facility!

Andrew B. 
Rating:
5.0

Had a very fast check-in and great experience. Michael was very helpful and friendly!

Joan S. 
Rating:
5.0

Staff at this location were great! They answered my questions right away and gave me good advice. They were pleasant and courteous.

MICHAEL FRANK F. 
Rating:
3.0

Customer did not leave a comment.

Dawn W. 
Rating:
5.0

Upgrade the online reservation system so that it works more easily. All my in person experiences have been fabulous. Calling in takes hours and I've yet to successfully book online

RICHARD ARNOLD A. 
Rating:
5.0

Customer did not leave a comment.

GARY WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Joshua Z. 
Rating:
4.0

Easy drop off

CHARLES K. 
Rating:
5.0

Excellent experience… great customer service

Mark S. 
Rating:
2.0

One employee said they had what I needed and when I got there it got "rented an hour ago". The employee that checked me out told me I had until Friday before I had to turn it in when in fact it was due the next day. Thankfully the person at the return location didn't charge me a late fee.

NANCY B. 
Rating:
3.0

Customer did not leave a comment.

STEVEN J. 
Rating:
5.0

Thanks to Chris for being very helpful

Tom R. 
Rating:
5.0

trailer was beat up, fenders damaged and scratches ,one missing corner light ,but other then that was good

Tudor P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

The mobile check in process needs a LOT of work

Cynthia R. 
Rating:
4.0

Customer did not leave a comment.

ERIK ALBERT B. 
Rating:
5.0

I have been using u-haul for the past 20 years, since moving to Portland. With out a doubt the team at the Sandy Blvd location is "The Best." They have consistently been friendly and professional, willing to take the time to answer questions with a positive attitude. Hip hip hooray Sandy Blvd Team.

EDWARD L. 
Rating:
5.0

I enjoyed the customer service that I got when I was at U-Haul on Sandy and they were helpful and always polite and I would recommend to go there anytime thank you

Mary T. 
Rating:
5.0

Customer did not leave a comment.

BRANDON JAMES E. 
Rating:
2.0

Customer did not leave a comment.

Patty R. 
Rating:
2.0

This was not the agreed upon drop off location. Site was changed last minute and was farther away and in an area poorly suited for a 20' truck.

Aimee Z. 
Rating:
4.0

Good storage unit. Was supposed to have after hours access to the unit, but I did not

EMMALEE D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RANDI ELINORE M. 
Rating:
1.0

The employees were not helpful obviously didn't want to be there. I told them I couldn't find the van, none of them asked me what's the number or offered to help, eventually after standing in the store for a bit one of them looked me up and said I needed to finish my online check in, and I said I know but I can't check in cause I can't find the van, the guys just shrugged. I went outside again and there were two employees smoking by the entrance of the store, so I asked them if there were more vans somewhere, and they said no, so then I said, okay but I have a van reserved and it's not one of these two, finally one of them pointed me to the other side of the lot where the van was. Their inability to help me made a process that only takes a few minutes take up 30 minutes made for a below standard experience.

Berenice G. 
Rating:
4.0

I arrived and walked inside asking about my drop off. The gentleman inside asked me to return to the equipment and wait for someone to assist. I waited for a good amount of time because there were 3 people ahead of me. When it was my turn it was as easy as dropping off the keys and going to my car.

Hawken C. 
Rating:
4.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

super helpful friendly service - site is clean and maintained - as are the vehicles

Brianna C. 
Rating:
4.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

I used an online rental. This process could be much better. I only found out at the rental location that I was supposed to have a passport or second person ready to call. That should have been clear ahead of time. When I was done, the app tried to charge me $80 for gas even though I returned the vehicle with the same amount of fuel (with pictures) and the fact that I only drove 13 miles.

ADAM H. 
Rating:
1.0

I rented a 20 ft truck, but when I arrived they did not have a 20 ft truck. They blamed it on the U-Haul system. they said it happens all the time and there is nothing they could do about it. No Discount, nothing to make it right by me. I ended up with a 15 footer which caused me to make multiple trips where i just planned on one. I will never rent from here again.

PHILIP MORENCY C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
1.0

Service and location were great but I was charged for two days rental after dropping it off 15 minutes late and having processed 15 minutes later.

Douglas J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
1.0

i ordered a tow hitch to be installed. wasn't there for scheduled install. still not available, no one is communicating with me. this is an awful experience and i will actively discourage anyone from using any of your services

Julian S. 
Rating:
3.0

Customer did not leave a comment.

CHRISTIAN L. 
Rating:
5.0

Customer did not leave a comment.

Dionne M. 
Rating:
5.0

Customer did not leave a comment.

DYLAN ANDREW P. 
Rating:
4.0

It was nice having a keycard to access whenever needed and not having to deal with staff during Covid. The facility was temperature and humidity controlled as advertised. The storage unit was secure and easily accessible. Whenever I had to talk to staff, which was only during move in and move out, they were kind and helpful. Only complaint I had is one of my boxes had mouse poop on it when I moved out. I know it isn't easy to control, but that was kinda gross. At least none of them died in there.

Ian I.  |  Overall Experience 
Rating:
4.0

More employees on weekends

JEFFREY DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Sillina F. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

DAVID CARL S. 
Rating:
4.0

The online/app check in was frustrating. The alternate contact request didn't make sense- there was never any indication that you would be calling someone for verification and the process was slowed down and frustrating.

Ashley E. 
Rating:
1.0

Customer did not leave a comment.

Cherron C. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

jeffery Y. 
Rating:
1.0

I was charged $312 for apparently driving 500 miles during my 1hour rental window... it's IMPOSSIBLE to drive that far in that amount of time. And when I called uhaul they said they would reimburse me my money and it would take 3 days, well it's now going on day 4 and I still haven't received my money or the email the general manager was supposed to send me explaining the whole situation. Needless to say this will be the last time I EVER use uhaul!

GENARO B. 
Rating:
3.0

Customer did not leave a comment.

VITALIY G. 
Rating:
5.0

Customer did not leave a comment.

SAN C. 
Rating:
3.0

Instruct us to where we can pick up the additional items. Also, please fix your credit card machine. Also, can you make it clear where the line begins? It looks like the left is the queue, while the right is the exit lane, but I don't think there's anything notifying that and people were lining up on both sides.

RON L. 
Rating:
4.0

Customer did not leave a comment.

Asid D. 
Rating:
4.0

Customer did not leave a comment.

Gresham P. 
Rating:
4.0

Customer did not leave a comment.

SHARON GERTRUDE W. 
Rating:
1.0

The stated gas on the contract didn't match, I had to go back and check to make sure I wasn't charged. Returning the truck online didn't work because your site was down. I would not recommend.

TIFFENI S. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
3.0

I went in on Friday to make a reservation for a work trip Monday. I needed a small trailer to pull behind my Ram and wanted to make sure my truck would be ready for Monday's trip. When I pulled up I saw an angry customer taking with a Uhaul Representative. I the rep was being very dismissive towards the customer. I proceeded to go into the store. I was helped and the reservation was made BUT the Rep helping me made a mistake on the days. He noted that he was new. I reiterated that the sole reason I came in was to ensure the trailer would be reserved and that my truck would comply because I needed to leave first thing Monday am. I was renting a one way trailer to Bend, OR. He called over a more knowledgeable Rep to help him change the dates and all was set. Just then the previously upset customer came back in, he was upset because they had rented a Uhaul and there was a lock on the back and weren't given a key for it. So he drove all the way out to his destination and couldn't do anything there and had to drive all the way back. The key he needed was on the wall and they gave it to him and when he asked about compensation they simply said he wouldn't have to pay for the miles for the trip coming back to store and back to his location🤯🤯 they didn't grasp the time they wasted for this man and when his wife told him that need to just leave, in his absence the reps that were there were laughing about “how he's making such a big deal out of it” & “ it's only time dude” People plan BECAUSE time is very valuable. I left being told all was set for Monday. I leave town, unplug with my kids and get back into cell phone service Sunday night (camping) and get 3 calls from Uhaul. Saturday - no longer have my reservation held ( isn't that what a reservation is for??!) and that they moved my reservation to Sunday and at a different location. Sunday - I missed my reservation time Sunday - we are canceling your reservation So Monday at 7am I start calling Uhauls, I get a rental and it's in NE Portland , kid helps me and I'm gone ...2 hrs after I wanted to leave which put me 2 hrs later than I had promised my customer in bend I would arrive with their product. I assured them after I was assured on Friday that I could pick up trailer at 7am from your Uhaul reps when I made my reservation.

BOB M. 
Rating:
2.0

Customer did not leave a comment.

Victoria B. 
Rating:
3.0

The website wasn't working when I showed up to get my van so I had to go inside and it took about 10 minutes even though I did all the paperwork online already, partly due to the person helping me not being sure what to do on the computer. He told me to park the van and leave the keys in the seat. I've never rented a u-haul before so I just did as he said. When I asked another person outside if it really was okay to leave the keys on the seat he was rude. He told me I parked in the wrong spot and kept telling me to back up the van and re park. I told him I wasn't comfortable backing up, he just continued to tell me to back up. He said I was given the wrong instructions on what to do when I dropped off the van. I asked if I should lock the keys in or not and he said, again rudely, that if I lock them in then he'll charge me an extra fee. I was just asking to make sure I was doing the correct thing. He absolutely could have been more helpful and friendly. He made what was an pretty good experience with the van, not a great one.

Stephane W. 
Rating:
5.0

Customer did not leave a comment.

SUSAN J. 
Rating:
5.0

Very efficient and friendly employees

Hayley D. 
Rating:
5.0

Clean the truck's windshield prior to renting!

L WAYNE S. 
Rating:
5.0

Joey, at Sandy Blvd. U-Haul, was patient, courteous & professional. I’d spoken with Monique, a Manager the day before and she had resolved an issue U-Haul phone representative was unable to. I really appreciate the outstanding customer service work Monique and Joey performed. My family and extended family are grateful for your understanding. Thank you.

Stephen G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cynthia g.  |  First Impressions 
Rating:
5.0

The employee was very thorough....and attentive to the type of storage unit I needed!!

virginia r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
1.0

This unit was not usable. We rented it without seeing it due to an emergency situation and arrived to see a unit that was a “stack unit” that I do not feel was adequately described on the website. We had to cancel our rental that same day and rent a unit at a different storage facility. Everyone at U-Haul was nice, though.

Teresa H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John B.  |  First Impressions 
Rating:
5.0

He was very helpful and got me what i needed very good costumer service.

christine r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marieta c.  |  Overall Experience 
Rating:
5.0

I could not be happier with my experience at this UHAUL location. Everything explained clearly and they were quite patient with me as I was very tired after arriving from out of state and moving in 90+ degree weather. I was disappointed when my reservation was for a unit that required going up stairs. Zachary was able to seamlessly check the inventory and change my storage space to the ground level. My phone was not working and I could not call a car service after my move and Zachary offered calling a cab. A great customer service experience all around!

Beth M.  |  First Impressions 
Rating:
5.0

The folks at this U-Haul were always particularly helpful and friendly. The move-out process was also incredibly simple. I am very happy with my experience at this U-Haul facility.

melanie s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie H.  |  Overall Experience 
Rating:
5.0

Expensive, but couldn't ask for easier access / more secure facility and helpful staff. Would store my stuff here again.

Logan H.  |  Overall Experience 
Rating:
5.0

The U-haul employee was very nice, explained everything, and made sure I understood how to access both the facility and my unit

Tori B.  |  First Impressions 
Rating:
5.0

Very good crew.

David S.  |  Overall Experience 
Rating:
4.0

Friendly, helpful staff, convenient location, 24 hour access.

kim k.  |  Overall Experience 
Rating:
4.0

Very helfull and welcome manager and staff

SPIROS M.  |  Reservation 
Rating:
1.0

Absolutely worst uhaul facility of all time. Incredibly rude management and unsafe storage conditions.

Michael S.  |  Overall Experience 
Rating:
1.0

worst experience I've ever had with any uhaul. manager was beyond rude from the moment that we arrived. Tried to force us to use an unsafe ladder to access our unit & wouldn't help us change location.

Michael S.  |  Reservation 
Rating:
4.0

There was a delay in delivery of our U-Box, which was problematic. We so appreciate the assistance of Christine from the main Portland office. She was wonderful in responding to our many questions!

amy r.  |  Overall Experience 
Rating:
5.0

.

CRAIG R.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top