Customer Reviews for U-Haul Storage at Sharon Lane
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

130 reviews

211 Sharon Ln   Lake Charles, LA 70615

(337) 436-4646

Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(337) 436-4646

211 Sharon Ln
Lake Charles, LA 70615

Services at this Location:

Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

sherkel m.  |  Overall Experience 
Rating:
1.0

The owners of this U haul facility are nothing less than Slum Lords. I wonder (not really) if this facility would be so poorly maintained if in a "different area" of town. I REFUSE to store my items there. I canceled my contract and bought a larger unit from Henderson's (that I did not need) and paid 70.00 more for it-GLADLY. Your facility Sharon Lane is mere Exploitation and your organization should be ASHAMED. .

Lillian C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stella r.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Daisha R.  |  Overall Experience 
Rating:
5.0

I did not go to the facility because I ended up not having to use the storage

ROSALIND P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JAYLOND J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jorita f.  |  Overall Experience 
Rating:
5.0

I have gone to and I have not utilized the facility yet.

ROSALIND P.  |  First Impressions 
Rating:
4.0

Well, did have it cleaned out, swept out by the evening of the 12TH; so as to Not get charged another Month. This says 17Th was Move- out date. ? ? Otherwise, survived storms, etc.

paul c.  |  Overall Experience 
Rating:
5.0

I have not forgotten to drop the key I been working a lot and forgot but I will drop off today and I left a box empty in it on a accident was going get it to throw away

Johnniegail B.  |  Overall Experience 
Rating:
3.0

Thank you for letting me rent a unit

Yesenia R.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Leniqua S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christ for the C.  |  First Impressions 
Rating:
3.0

I’ve used this specific uhaul location for years for moving and almost three years for storage. Never had an issue with anything.

ARIANE L.  |  Overall Experience 
Rating:
2.0

A lot of our items were destroyed because the ceiling has a leak in the area where my things were store. I've tried to notify them and didn't receive a call back about the issue.

David C.  |  Overall Experience 
Rating:
4.0

Everything was wonderful. My move out date was on August 29, 2022. Thank you

pamela j.  |  Overall Experience 
Rating:
1.0

Told me the wrong storage site so had to go up there twice for key card no manager on duty to assist you and when manager and general manager was called from dispatch no answer SHAME ON UHAUL

ESSIE B.  |  First Impressions 
Rating:
5.0

I've been with u-haul for over 5 years. Service has always been great. Guy is the best. I look forward to using u-haul, hwy. 14 in the future if needed.

Verina J.  |  Overall Experience 
Rating:
1.0

This location is in a VERY trashy place. I sat at the facility for about 45 mins trying to get in touch with someone to confirm my reservation and give me my unit. When I finally got someone from uhaul on the phone they told me I had to go to another facility 20 mins away to sign in and then back to this place to store my things. The guys working at the location I went to next, 1101 Highway 14, Lake Charles were absolutely rude. After an hour and a half I got checked in and went back to the storage unit and found the nastiest place. Their gates and not secure with holes all in them, they don’t even close all the way. No one is there to observe anything. There are rat traps all in the storage units. Then back to the Highway 14 location to drop my truck off. The man checking my truck in was so sweet. He said if I needed my physical receipt I could go in and wait. I said there is no way I’d walk back in there. I plan to have all of my stuff OUT OF UHAUL and somewhere else by the end of the month before I am charged again and they will NEVER have mine or any of my families business again.

Elizabeth B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brenda S.  |  Overall Experience 
Rating:
2.0

My storage unit leaked so bad it ruined my couch as well as my desk and another table. Water was pouring out of the ceiling and when we moved things out water was still dripping from the ceiling as well as pouring out of my furniture as we moved it. I have made a claim on my homeowners insurance however, before anyone else rents that unit I would either warn them or fix the problem. The unit also did not have any lights. While moving out or in we would have to walk down the hall just to get the hall light to come on so we could see in the unit.

Benjamin G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

clyde g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marlon F.  |  First Impressions 
Rating:
4.0

My lock was not in the unit.

Kevin F.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

cateriene j.  |  Overall Experience 
Rating:
2.0

We were apparently moved out by someone else. Phones are answered at the main office sometimes not always. The storage facility is in a sketchy area, lots of people walking around at all times and hanging out in front of “security” doors

RYAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KREWE DE CLASSIQUE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle D.  |  Overall Experience 
Rating:
3.0

I wish I was told I had options to have 24 access but wasn't and thought I had it already so when I went to finish my last load I couldn't get in so I had no help the next day and I paid people to help that day

Johnniegail B.  |  First Impressions 
Rating:
5.0

Thank you for your help.

AmberLynn A.  |  First Impressions 
Rating:
5.0

Great service, & enjoy the 4th of July.

MILTON A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SEUMAS S.  |  Overall Experience 
Rating:
1.0

I tried to get in to the climet control because we are yet agian displaced insurance quit paying and now we have a lawyer fighting them and my daughter got a truck for me and a free month rent coming from 70663 to 70601 and I was told it was paid and I won't owe agian till July we went there to get our dolly and push cart and couldn't get I'm so we went and loaded the 20 foot truck now it's full of my stuff and I was suppose to have it back yesterday and I can't put my stuff in the unit my daughter got or the ones I tried to get and when I called and told them about how bad it was they said they could not do nothing about it or give me my money back so now I'm sitting here with a truck full of furniture at a rv park with not a penny to my name and no where to put my stuff to turn in this truck plus there was some guy just chilling in his car I really have never been so disappointed in a place at all as this the unit that is in my daughter s name is Rachel plaster 3377076662 and unit ee04 that is where I was tring to get last night so my stuff would all be together but the other side of the storage place is nasty and has dead rats and none climes control I never moved it to any of them units sence Friday and Friday is when I needed to have my stuff in there and now it's Monday and I'm still here stuck

Theresa J.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Emma B.  |  Overall Experience 
Rating:
5.0

Everyone was very professional and helpful throughout this transitional period of time in my life. Therefore, I am truly THANKFUL‼️!!!‼️

Chris C.  |  First Impressions 
Rating:
4.0

Affordable, good customer service

Rosa A.  |  First Impressions 
Rating:
5.0

Thank you!

KATRINA W.  |  Overall Experience 
Rating:
3.0

Site is in one of the worst parts of town in an area that is near flood prone area.

raymond h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Temple G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

latasha w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tiqua h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDA V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keisha C.  |  Overall Experience 
Rating:
3.0

I think it did rain slightly in my unit. My magazines got wet and water spots on a mattress. Didn’t have storage insurance so it was my lost.

vandell l.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

WESLEY V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHIRLEEN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Winnifred B.  |  Overall Experience 
Rating:
5.0

Your employer was very helpful to me and I enjoyed talking to him about your climate control and how easy it was to understand how to get in the building. Thank you for your employers.

mary j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIFFANY M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

micheal b.  |  Overall Experience 
Rating:
5.0

All staff members were knowledgeable about any business at hand. Thanks U-Haul for helping my family in times of needs.

lita m.  |  Overall Experience 
Rating:
5.0

Really exceptional in helping me obtain unit!

kathleen l.  |  First Impressions 
Rating:
1.0

This was the worst experience imaginable. From the initial conversation with the staff, storage facility, truck rental, and lastly the GM (Guy) who lacked empathy for my overall experience. Based on the way I was received I would never recommend U-haul services to any of my friends or family. If someone in upper management read these comments please reach out to me. I would be more than happy to provide details. Thanks in advance. Regards, -Derek

Monique B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damita K.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

SHANAE G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Erica B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Qwendolyn D.  |  Overall Experience 
Rating:
3.0

I was reserve a climate controlled unit it was stuffy not cooled and had a leak it was ok not much a/c

Arrika A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lori H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

RHONDA P.  |  Overall Experience 
Rating:
1.0

ALL of our furniture was ruined, just about everything that we had packed was ruined. Everything that was salvageable was covered in dead roaches, everything else was covered in mold. We didn’t even have our boxes in storage for a month and a half, when we called to get help they told us it was our fault for not getting insurance and hung up. We had asked about insurance prior but was told it wasn’t needed. The entire unit had holes in the roof, and water damage everywhere. A month and a half of my furniture and personal belongings in storage cost me thousands. I would never recommend this facility to anyone.

ANDREW M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell L W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hilary R.  |  Overall Experience 
Rating:
1.0

Customer service is EVERYTHING. I went in on a Friday and made a payment. Prior to me making the payment I received an email stating that I had two weeks to make a payment before I would be locked out my storage. I made the payment way before that two week mark but a lock was still put on my unit. No one told me Friday upon making my payment that a lock was on my storage neither did they say that it would not be removed after I made my payment. The following Saturday when I went to the storage and saw there was a lock on the storage I immediately went to the highway 14 location and received the WORSE customer service ever. I went into the highway 14 location on that Saturday in hopes that I would be assisted with my concern and issue. Instead, I received horrible customer service from all three of the young men that was working that day. They were very smug and rude to say the least. As i am expressing my concern and how i think they were being unprofessional, the 4th guy, walks up with no uniform on says "Well I think their professionalism is just fine" with the biggest sarcastic smerk ever, and they all burst out in laughter. The whole shift seemed to be very immature and nonchalant with the problem that I had. Stating " oh well ma'am, all of my managers are in Houston and no one will be here to help you until Monday if she feels like going and make her rounds, so I don't know what to tell you." I witnessed this same unprofessional attitudes with the same guy, with another customer on the day that I made the payment. I asked for contact information to higher powers and was ignored. I finally left the building after numerous attempts to get treated with correct customer service. I was finally able to get into my storage on that following Wednesday, which is when I removed all of my things. Because you all do not deserve another dime of my money. My suggestion for you is to hire staff and or train them properly on customer service and how to conduct a business instead of acting like they are in a Frat House. I am very disappointed with UHAUL and took my business else where.

Dena J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOZENIA R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

deandre s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina C.  |  First Impressions 
Rating:
2.0

Hi My experience wasn't good, I got D016 then my storage was closed. But I was charged and was told by Guy he would take care of this charged. As of yet its not taken care of. I would like to be reimbursed $49.99. I really can't answer the questions true fully because my storage was closed in the computer. But I will answer yes to them. I guess

carolyn H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DAVID G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damita K.  |  First Impressions 
Rating:
3.0

My sons stuff got wet and was molded.

Talisha T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BAKHTIYAR A.  |  Overall Experience 
Rating:
4.0

Th attendant, the man with the white hair was excellent during the storm. He had much patience with people and was very helpful.

ROSE M.  |  Overall Experience 
Rating:
2.0

Bad customer service. Someone broke into my unit and conveniently the cameras didn't work . I would not recommend this storage facility.

Nefateria C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nathan s.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff, this is my second time using uhaul storage and definitely will not be my last. Thanks Guy and crew, always a satisfied customer!

Jessica S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Trudy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

courtney b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

morgan b.  |  Overall Experience 
Rating:
5.0

The storage was great. However, we rented a truck to move our things to SC and the motor gave out on us in Atlanta. Close to 4 hours stranded on the shoulder waiting for a wrecker to move us to a hotel for the night. U-haul did take care of that for us

maria v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CPPJ OFFICE OF C.  |  Overall Experience 
Rating:
1.0

My tires was stolen with a lock on my unit

DazhaNique P.  |  Overall Experience 
Rating:
3.0

The storage was very convenient to get. I needed it in a hurry a had no problem.

Victoria L.  |  Overall Experience 
Rating:
5.0

Needed a secure place to store my belongings while I looked for a house. Found that with Uhaul! Thanks y’all!!

KRISTINA S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

George D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaShonda P.  |  Overall Experience 
Rating:
5.0

Excellent, this is my second time using storage and service is great as last time.

Jessica S.  |  First Impressions 
Rating:
1.0

These units need some serious tlc. My unit has what appears to be mold/mildew at the top wear the ripped insulation is. The door gets stuck everytime I open it, and I have to keep raising and lowering

Shauntel B.  |  Online Move In 
Rating:
4.0

I am reminded of the time I had lost my storage key and needed to have the lock removed. One of the Uhaul employees kindly provided me with a (free) key and (new) lock. I appreciated that!

GENE M.  |  Overall Experience 
Rating:
4.0

Great staff, very helpful thx

Daniel A.  |  First Impressions 
Rating:
4.0

Too many young & not knowledgeable employees. Had a run around with a lazy employee my first encounter that didn’t want to help. Later had an errogant employee that wanted to be disrespectful, etc.

Sherman F.  |  Overall Experience 
Rating:
5.0

The U-Haul employees at the lake Charles location on highway 14 was very courteous professional and friendly. The service at this location was excellent from beginning to end.very informative!

Brenda J.  |  First Impressions 
Rating:
2.0

Entrance is awkward when towing. You can’t get the cart out of the building to the U-Haul truck to unload stuff because it’s a gravel.

shauna S.  |  Overall Experience 
Rating:
3.0

I was supposed to pay $29 and got charged 50 and still never got my deposit back

Desiree L.  |  First Impressions 
Rating:
1.0

The roof was damage and bugs on my stuff I throw my couches and matter because it’s all musty

mohammad a.  |  Overall Experience 
Rating:
4.0

Staff was accessible, knowledgeable and willing to assist me .

GREGORY J.  |  Overall Experience 
Rating:
2.0

There were holes in the roof all throughout the building and there was very little concrete around the building, which made mud when it rained. I was also charged when I shouldn't have been.

Aaron C.  |  Overall Experience 
Rating:
4.0

I was just disappointed that I couldn’t get my money back like a prorated amount since I only used it only 7 days.

maria j.  |  Overall Experience 
Rating:
1.0

After going over all my items after moving them out of the storage unit I have lost items such as shoes, leaning books, day-care swings, Pack N plays, walkers, all at a lost due be being and rat fece

rosezetha j.  |  Overall Experience 
Rating:
3.0

There was never any one at the storage site 2 an I was attacked by a dog due to a messed up fence now I have a bill I cant afford meds I cant pay for unable to go to work cause of all this

Marks W.  |  Overall Experience 
Rating:
3.0

had a little snake problem when we first moved there but it was taken care of promptly

Tamara H.  |  Overall Experience 
Rating:
5.0

I love the service that I get from the U-Haul company. I would highly recommend it.

nina l.  |  Overall Experience 
Rating:
4.0

Could use a little more lighting inside storage

Frank m.  |  Overall Experience 
Rating:
5.0

Very helpful and clean

RAYNOTTE R.  |  Overall Experience 
Rating:
2.0

Poor management.The agent was courteous but training and manager was not helpful.Very unprofessional service.Nothing explained about how to gain entrance with key card. Locked out at 11pm w/furniture

Venissa P.  |  First Impressions 
Rating:
5.0

Your doing a great job

Latrell C.  |  Overall Experience 
Rating:
5.0

Thank you so much for all your help!

maria j.  |  First Impressions 
Rating:
5.0

staff was friendly

jessica j.  |  First Impressions 
Rating:
5.0

Thank you

alike r.  |  Overall Experience 
Rating:
5.0

Tried to return some wrap that we bought too much of and the owner was obviously in a bad mood and said he needed a receipt otherwise he couldn’t return it.

Allison G.  |  Overall Experience 
Rating:
5.0

Aside from the interior damage to the ceiling that looked as though it went through a period of leaking and it was patched, everything was great!

Allison G.  |  Overall Experience 
Rating:
3.0

Na

Tiffany B.  |  Overall Experience 
Rating:
5.0

Great service

James W.  |  Overall Experience 
Rating:
2.0

Didn't have the main piece of equipment I asked for and then did not or try to find it while charging me the the uses of the truck. Quick to charge for anything but slow to get what you need, no ref

DENNIS H.  |  Reservation 
Rating:
5.0

The Storage Was Clean. I Didn't Have No Problems With The Storage.

shonrika m.  |  Overall Experience 
Rating:
4.0

👍

tyrone j.  |  Overall Experience 
Rating:
4.0

The experience was great! I loves the flat bed carts for movement. I didn't like the front and back doors to enter and exit. It was better when the sides were open which made it easier to get the unit

SHEILA S.  |  Overall Experience 
Rating:
5.0

Great smooth transaction

Allison G.  |  Reservation 
Rating:
5.0

Guy and his staff is wonderful!!

JERRY G.  |  Overall Experience 
Rating:
4.0

Nice job!

matt r.  |  Overall Experience 
No reviews have been submitted for this location.

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