Customer Reviews for U-Haul Moving & Storage at Virginia St

Rating:

1.0

Fire all the people involved in the auto transport I rented there at 3411 Virginia St. in the afternoon of 3/16/26 approx 5:00pm. Get qualified reliable workers who are concerned about safety, knowledge of equipment, protocol and customer service.

Rating:

5.0

Good people don’t need to improved. Very satisfied.

Rating:

5.0

Great customer service at this location

Rating:

2.0

I drove a grand total of nine miles and had to wait 45 minutes to check in, buy two gallons of gas to fill the van that clearly was not full if it took two gallons of gas to refill. When I questioned this Kaitlin said the pic I took of the mileage was when the car off so the fuel gauge showed empty. She rented it to me and told me it was full just a couple of hours earlier. And the odometer clearly showed how far I drove. So o got to pay for someone else not properly filling it. Poor experience.

Rating:

5.0

Pick up was a breeze and had no issues.

Rating:

4.0

I'm a little bit upset about the fuel charge!! When I left with the vehicle originally I went down a couple blocks and it came off of the half full tank. When I returned it I had filled it to the house tank and told the guy that it was just a little bit less than the half tank but that's what it was when I got it and yet I get charged for 2 gallons at $9 and 20 cents Fair so I'm not happy with that

Rating:

5.0

Friendly and quick service

Rating:

5.0

The best 👌

Rating:

5.0

The gal who helped me was efficient and extremely helpful. She was the only one working in the shop and was rocking it! She deserves a raise!

Rating:

5.0

Excellent service

Rating:

4.0

Need to speed up checkout process. I have to enter the same information every time I rent something.

Rating:

5.0

Checking in and out was easy. Service was professional and informative.

Rating:

3.0

Confusing process to drop off, sounds like I didn’t really have to speak with anyone, but employee I spoke to in lot didn’t tell me anything but to move the unit.

Rating:

2.0

This location is understaffed. The “online” check in takes 45 mins and the people operating the desk and customer service seem to handle the undue stress well. I honestly tried to find a different truck after the expire on day 1. Unfortunately, the price with U-Haul was better than others and I rented day 2. Ugh. I hope never to need U-Haul again.

Rating:

1.0

Have someone there to help the customer though the hole check out all the way till he/ she is on here way out of the yard. Have the vehicles in good running condition, the doors all work and that the vehicles are in a safe running and maintained vehicles with NO VUIMES OF ANY KIND ARE LEAKING INTO THE VEHICLES IN OTHERS A SAFE RUNNING VEHICLE.

Rating:

5.0

Trunk ran raggedy

Rating:

5.0

Very professional yet friendly was in and out quickly. I would recommend this location because of there knowledge and efficiency

Rating:

5.0

You really do need more people behind the counter. It took me over an hour to finally get up to the counter to conduct my business. Staff was very friendly when I got there and very apologetic.

Rating:

1.0

Terrible location. Grumpy staff. 100 miles away from where I asked to drop the trailer off that you never explained to me. Worst u haul experience ever. I wasted my entire day

Rating:

3.0

The checkout process takes far too long. Information that I already provided online had to be re-entered. I should be able to show ID and go. It took over twenty minutes and the line was 6 people long by the time I was done. Also, there should be more staff at the checkout counter. The clerk was very nice at least.

Rating:

3.0

Needs more staff. Only a single gal was available.

Rating:

4.0

clear all the snow from the windshield, maybe have an ice scraper to use for snow removal

Rating:

5.0

Nothing. Punctual. Available. Clean.

Rating:

4.0

Kate was most helpful . She indicated there was another error in the initial hookup regarding a chain connection toward the back of the car. Altogether the U-Haul experience was less than satisfactory. I would like a response to this communication.

Rating:

5.0

A slight misunderstanding when I was charged extra for gas, but after providing photographic evidence they quickly adjusted it!

Rating:

5.0

Kaitlyn is doing a phenomenal job as General Manager at 3411 D Virginia RENO NV location and that's why my reservation and Vehicle used was excellent as Always! Thank you again Kaitlyn for a "job well ❤️‍🩹 done again"! With SINCERE appreciation, DM Plein RENO NV 2/17/2026!!

Rating:

5.0

Thank you! I shall return! 😁

Rating:

1.0

I’m just bummed out because I’m already kinda stressed out about moving because I’m doing most of it by myself, already broke as can be from moving expenses, I rented a truck, and it had clearly been vandalized, there was soda thrown all over the front of the truck, leaves stuck in the wipers, I couldn’t even see through the windshield, and to top it off, after dropping it off 12 hours early I was charged another 300 dollars without notice of any kind, and after contacting support I was told there was damage to the top of the truck, I know I didn’t cause this damage, but how do I even prove that now? Just bummed out that I got slapped with this.

Rating:

3.0

The manager (Katelynn) was great and very helpful but the man who helped us with the truck was nice but not helpful. He didn't show or tell me how to turn off the tow/haul function (had to look it up) and he didn't share the code for the letter lock so when I returned the truck after hours I had to put the dolly in the cab since I could not lock the truck. Also the self check out procedure for after hours returns is awful: the process is so poorly designed and not intuitive that I returned the keys before I could take the pictures exactly the way the process demanded and if the pictures aren't to the exact specifications, the website will not allow you to move off the page. I did contact the after hours number for this specific location and Katelynn was very helpful. Just to be clear the after hours self checkout is not the fault of the employees but I still want to warn the next person since it's such a mess.

Rating:

1.0

We said that we live in Winnemucca and wouldn’t be traveling back to Reno. The guy said okay and got us the car hauler trailer. Well the following day we went to return it to Winnemucca and was told it was supposed to be returned to Reno! We had to pay for their mistake which was $239.13. We are trying to get it fixed but we’ve gotten nowhere other than a ticket in hopes someone responds. It’s frustrating and time consuming.

Rating:

3.0

Inventory online does not match what is on hand

Rating:

5.0

The young lady at the reception was great!

Rating:

5.0

Staff the location better. During a peak time there was two agents and they were clearly overwhelmed. But The young lady running the desk was an excellent representative. She was clear, concise and ensured all customers in the area were addressed and told when they would be taken care of, even while dealing with a difficult customer. She was excellent.

Rating:

5.0

The prices are incredible! And the employees are efficient and super friendly. Will definitely recommend

Rating:

1.0

It took over an hour to p/u my truck, service was lousy and overcharged

Rating:

5.0

Your ProMaster was great had Android auto and steering wheel buttons but only had manual mirrors, I would think that that would be the bigger safety option to have.

Rating:

5.0

The person who worked the desk on Sunday morning, Jan 25, was excellent. Had a great attitude and helped each customer fully. The app was not as good…

Rating:

1.0

Lied about how much gas the truck was returned with and then charged be 40 extra bucks for it!!!! Never using you guys again.

Rating:

5.0

Kaitlyn the store manager was awesome. I needed help moving and she took the time to explain my options and helped me navigate the U haul app and find 2 guys from a local moving company that came out to my old apartment that morning and loaded my uhaul van and unloaded the van at my new apartment that same morning. The moving helpers were awesome too.

Rating:

3.0

I have used this U haul location many times. I was told their computer was not working when I checked the equipment in, and was told as soon as it was I would get the receipt by email. U haul contacted me that I never brought the trailer back. I called U Haul Northern Nevada and they were unable to help me on the phone. I had to go back to the drop off location. I located the trailer on the lot took some pictures of the equipment # and told the people what had happened. They verified the trailer # and then checked it in on the day I brought it back. It was a bit of a hassle and a waste of a couple of hours of my time, but it worked out.

Rating:

5.0

Always a great experience.

Rating:

2.0

I arrived to pick up my rental with the app and found the truck I was assigned boxed in, as in there was another truck parked behind it, and I could not pull it out. The 'chat with a representative,' function directed me to a different truck, which did not exist in the lot. So, I then had to ask my team, who were standing by to move our office, to wait for an hour until the UHaul office opened. As I was already delayed, I did not open the back of the truck when I was finally able to pull it out. The equipment (furniture dollys) that I paid for were not in the truck. The staff on site that I spoke to were very helpful in get my rental out from behind other vehicles and getting a refund for the missing equipment. But the remote-use "app" seems like it needs some work.

Rating:

5.0

Kaitlynn- the manager at S Virginia St. Reno location is AMAZING! She handled a busy phone with ease and with exceptional kindness, while there was a line of customers and staff pulling her in different directions. She didn't show impatience or stress. She demonstrated friendliness and professionalism with so much going on around her. PLEASE GIVE HER A RAISE!!!!! UHAUL IS VERY, VERY LUCKY TO HAVE HER AS AN EMPLOYEE. What i saw in this young lady was extraordinary and in customer service, she showed top tier excellence. Uhaul should be very proud of Kaitlynn!!!! I was so impressed.

Rating:

4.0

Too hard to turn a 26 foot truck onto due to heavy traffic

Rating:

5.0

Windshield had a mark from the wiper blade

Rating:

5.0

All went well.

Rating:

5.0

I would love to provide you some constructive criticism; however, I cannot provide one area where my experience wasn’t exceptional.

Rating:

5.0

Staff was very friendly and helpful NOTHING

Rating:

5.0

Keep it up

Rating:

5.0

They were on top of it from beginning to end.. UHAUL= 5 stars.

Rating:

4.0

This is my "go to" location locally. Always helpful and friendly.

Rating:

1.0

Pick up time was over 1 hour, the vehicle windows were complety frosted/ frozen over requiring 10 minutes to defrost. Fuel level I was told was inaccurate by 1/8 tank (I took pictures before departing and after I had added 2 gallons of gas, total mileage driven was 13 miles). on recieving my receipt, I was charged $30 fueling fee and $30 for 6 gallons of gas. I did contest the $60 in charges and received $60 credit back to my charge card. I will not be using or recommending this location ever again.

Rating:

5.0

Very helpful and considerate to my needs

Rating:

4.0

There. I finished your little survey. You can stop sending me these emails now.

Rating:

5.0

I stopped by this U-Haul location when they were clearly short-staffed, but Caitlyn was absolutely incredible. Despite having to multitask and manage a busy store, she remained pleasant, calm, and professional the entire time. She went above and beyond to make sure I was taken care of without making me feel rushed. She is definitely a diamond under pressure and an outstanding employee who deserves recognition!

Rating:

5.0

This is the best UHaul location in Reno, Nevada. If you are seeking short-term, or even long term storage, I would greatly recommend the UBox. Upon opening my box, everything was in perfect order.

Rating:

1.0

Please go anywhere but uhaul. You will thank me! In Las Vegas, NV and in Reno, NV I had horrible experiences! They will not take out your Ubox on the days you reserve them to, water Damage

Rating:

1.0

Rude employees, nobody knows their job l, they over charge and I’ve had nothing but bad experiences with uhaul!!! My stuff had water damage in my ubox as well!