NO WAY!!! I WAS CHARGED 890 FOR A TRAIL TO TOW A FORD FOCUS. AT FIRST HE TRIED TO CHARGE ME 1000 DOLLARS FOR THE TRAILER. He told me 890 but he rung up 999. This guy needs to be fired. I WOULD NEVER RECOMMEND THAT LOCATION. I WILL TELL EVERYONE NOT TO DO BUSINESS THERE.
lydia hCustomer Reviews for U-Haul Moving & Storage at Virginia St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were closed.
Jonathan G#1 I don't appreciate the fact that you now have so much of my personal information its ridicules, including pictures of my drivers license, and a phone number for a person unrelated to the rental of the equipment. #2 I rented a car dolly. The equipment was in satisfactory condition, but the tire straps and ratchets were open and free requiring that I secure them prior to moving the trailer. #3 The yard person (male with floppy hat) is a rude and flippant employee. While waiting to return my rental, another customer came in the office and asked Mr.Floppy hat if he could re-check his lights. Mr. Floppy hat said he was on his lunch brake and his supervisor would have to check his lights. When asked where his supervisor was he waived his hand and said she is out front somewhere. Mr. Floppy hat then retreated to the brake room. #4 After waiting a considerable amount of time, i left my paper work on the counter returned my rental to the spot I picked it up from and left.
ronald HThe service from staff was good, however, I waited in line 1 hour to get to the counter to rent the U-Haul I had reserved, so it basically caused me 1 1/2 hours in delay time. There was one employee available for all who walked thru the door, where this employee did apologize several times for the delay. I do not feel that there was a manager on duty, and if there was, they did not assess the situation of customers needing assistance but only having one employee available to process any type of order. Several employees walked thru the area and got lost in the back, but one employee did say he couldn't help because it was break or lunch time. It cost me 1 hour of labor time that I had scheduled to help load the truck but was delayed. I have rented multiple U-Hauls in the past several years and this was the worst experience in renting.
MERLE FStaff was great but the truck had 188,000 miles plus on it and it swayed off lane frequently. Time ot retire that truck.
michael sGuys where I dropped the stuff off in Utah were so kind and helpful, even the location was awesome but the one at Reno, Nevada was awful
Maria JWaited an hour in line with 3 people ahead of me just to get checked out to pick up my trailer. Did not receive paperwork showing prior damages to trailer. Had to call main number to report all the damages as well as take multiple photos to be sure that these damages were there at time of pick up. The only thing I would say needs improvement is more front desk staffing to allow customers get their equipment in a more timely matter. The employees were pleasant to work with, they just seemed overwhelmed due to minimal staff at the time I was there.
Danielle MNeed to get friendly staff
JOHN M1.) If you are not going to speak to customers until they get to the front of the line, then put up some signs with basic information - for pick up and drop off. 2.) Actually be polite to customers instead of sharp-bordering-on-rude- your customers are all in the middle of something extremely stressful, and having you be snide or flat-out rude does NOT help!!! 3.) The truck drove very poorly - it was old, janky, and had loose steering. 4.) Do NOT make your customers go park next door at Walgreens - that is ridiculous! 4.) I won't go back to this location (I requested a different one and got transferred to this one) and probably won't use U-Haul again. I am a real estate agent and will definitely NOT recommend U-Haul to clients!
Brande WThe Counter person was very pleasant. However, you only had one person at the counter with a long line. It took over a half an hour standing in that line to get checked in and over a half hour to get checked out. You really do need to hire some help. I don’t think I’ll come back to this store in the future.
Shalimar MVery long wait picking up and a long line to wait when dropping off inside. Several of us were upset because the lady was very slow!!!! Only one lady working. Outside checkout was great. Not only was she slow, but she seemed to be capable fused and when you’re trying to get your truck at 7 am and drop it off at noon, it’s extremely frustrating when you have to stand and wait. Very poor service.
Natalie BDespite being short staffed and a large amount of customers. All of the employees were friendly and kept the lines moving and assisted everyone in a timely manner.
Gary EHonestly, I’ve never been to this location and either they didn’t have the equipment I was needing or that they told me they had, or experienced an understaffed counter, and multiple customers with issues and complaining.
JASON LThey need more counter help, only the manager was working, she was very patient with everyone and handled a call from a disgruntled customer who had their car towed from the lot. Despite him cussing at her, she maintained a professional demeanor. The outside guy came in when he could to help, but I still waited an hour to pick up a van I had previously reserved.
laura pEveryone did a great job, and a great truck
Gary BGreat staff. Friendly.
Cathryn GJust keep doing what you’re doing. 😎
Merle AThe lady that helped us during pick up and drop off was truly amazing!!!
JULICE AThe one person that was working was very helpful and definitely working hard. Had to wait over an hour from my scheduled appointment time to pick up my vehicle.
Steve BClean the truck better. I rode 8 hours with a strong smell of urine in the truck that gave me a bad headache.
Monica RI filled gas tank on the van and returned it (have the recipt). The employee in returns was very pushy towards a email receipt and I caved. Upon receiving the email im being charged $150 for gas i couldn't possibly have used as I ONLY DROVE 32 MILES. This clown, that was wearing a raiders hat and no uniform is coaching me for 18 gallons, and a service fee. How in the FUCK does a van use 18 gallons in 32 miles???? It doesnt and im livid. You have an employee committing fraud and mostlike either embezzing or stealing gas. I will go to small claims court if this isn't resolved and have EVERY bit of proof I need
Marcus CI came half hour early and didn’t even get out till 45 minutes later as usual when I brought the truck back, they tried to overcharge me and say I didn’t put any gas in when I had a receipt for $30 worth of gas. That was a lie that’s the second time that they’ve tried to do that to me this time I caught them. This is not a friendly location when the regular people are there this morning. They had a bunch of people from different storage there didn’t know the codes to get the keys out of the lockbox had to keep getting a vehicle changed because they couldn’t find the keys for the other vehicle went through three different contracts before I was even out of There will never rent from here again.
Charlene MTruthfully, I thought everything was perfect.
Wilma BTyler was exceptionally professional and knowledgable. He is doing great work
James KEverything was fine.
Jim HArriving at 8 am, there were several customers waiting, but no person behind the counter. That person appeared to be repairing a trailer that was already hooked up to a customer. The 20 minute wait frustrated all of the waiting customers who had other deadlines to follow.
Corinne CWe waited 30 mins to rent a trailer when no one else was there she was rude and had an attitude the entire time.
Daniel LThe rental part was easy. The representative Tyler was very professional and prompt. That young man was juggling multiple customers, the phone, and the store. He did an excellent job. Generally, I find this location to have excellent counter staff. The parking and moving of the equipment needs to be corrected to make it easier for the customers coming in. The condition of the equipment is usually dirty. The lights work, the attachment equipment is good, but this is the second time I have rented a trailer from this location to have oil residue and other litter in the trailer.
DONALD FParking lot was a bit tight, but didn’t significantly affect experience. Service and equipment were excellent
Ashton SI was extremely happy with the lady behind the counter. She was extremely nice, helpful. There was a line and she did an amazing job making sure she addressed each of us. She was AMAZING.
KRISTY LThe parking lot is a joke. They only have three places and they're taken at all times, even if there are no customers inside. It's really bad.
SERGIO LConvenient and helpful.
Norman SVery very poor customer service
Ezra SSuper easy.
Bruce bGreat customer service! Friendly and thorough. Katelynn did a wonderful job helping us get on the road quickly and with everything we needed.
Karen HGreat service but understaffed
Karla SStore was very busy, but it was early afternoon on a Saturday. Young lady that waited on us was wonderfull.
LARRY EMake sure you give the manager the support she needs. Folks like her are impossible to replace.
Steven PMore clerks in the office. 45 minutes in line is less than professional
BILL SEverything was fine
Greg EWe received great service and the staff was very friendly. Keep up the good work.
Allan FKayla the GM was fun and helpful. Quick and easy drop off.
Seth TTrailer needs to have modification to allow it to be jacked to a higher level once loaded. It is extremely difficult to pick up and attach to the hitch even with two people.
Nariman RIt was full yard, but I also dropped off the trailer very late at night. I backed the trailer right up Infront of the store and in front of other trucks.
TIMOTHY MThe App requesting a second contact is difficult. Not everyone is available or to take a call to “verify” someone. Most people will not answer a phone call from an unknown or potentially spam number. Please make this easier. Otherwise, outstanding in all areas!
Robert PReturned after hours.
Holly AIt always amazes me how there is only one representative behind the counter but they are so good at their job. The customer service representative that was there was helping 3 customers at once the entire time I was there. She was amazing!
Harold FAs usual great location, great people great vehicles thank you
FRANK MService at this location was good. Only downside was the driver seat on the 10 foot truck I rented was in very bad shape.
Dean DMaking it a little easier during a mobile drop off, had to submit my pictures 3 times before needing to refresh the page as it wouldn’t let me submit so the return was 30 min late
Marcus RSo happy we used Uhaul.
Mike RManager, Katelyn is best. She heard our concerns and was able to reverse the charges. Miscommunication on the missing furniture dolly got resolved quickly.
Johanna BEveryone was awsome
angela wGood Experience overall, I would reccomend.
Carlo VThe only small issue I had was that when I was sent a text with a link to my phone, it opened as a website on my phone, which made it really small and hard to read. Otherwise the experience was smooth.
Alexandre BTyler was outstanding and did everything he could to help me out. Wonderful staff.
Kenneth BThis is the best UHaul location in Reno, Nevada. If you are seeking short-term, or even long term storage, I would greatly recommend the UBox. Upon opening my box, everything was in perfect order.
Patricia S | Overall ExperiencePlease go anywhere but uhaul. You will thank me! In Las Vegas, NV and in Reno, NV I had horrible experiences! They will not take out your Ubox on the days you reserve them to, water Damage
Randi H | Overall ExperienceRude employees, nobody knows their job l, they over charge and I’ve had nothing but bad experiences with uhaul!!! My stuff had water damage in my ubox as well!
Randi H | Overall ExperienceI will never use or recommend UHAUL again. One single reason. John Hernandez. The boxes arrived at UHAUL 5/4. No attempt was made to contact me until 5/17. I had to call UHAUL. There more but no room.
Gary F | Overall Experience