Customer Reviews for U-Haul Moving & Storage at Virginia St

Rating:

1.0

Our flight was delayed and we ended up arriving at this location at 6:55pm only to find the doors locked and the system "shut down". This meant we had to rent a separate car and two additional uber rides, delaying our departure for a full day and costing a total of an additional $200 for this rental. On top of that, I was essentially pestered by U-haul to tow a trailer with my rental. I responded no twice to the text message and still got two additional phone calls and additional texts and emails. This is inappropriate. This rental has left me wanting to avoid using any U-haul ever again if I can possibly avoid it. Extremely poor experience.

Rating:

5.0

Awesome

Rating:

5.0

Truck sucked, poor gas mileage and very slow

Rating:

5.0

Nothing. Katlynn was an excellent representative. You need to promote her. She really understands the benefit of excellent customer service.

Rating:

5.0

The staff was excellent and got me on the road in a timely manner.

Rating:

1.0

Charged a fuel service fee after returning truck with the amount of gas indicated. I also paid online for the rental but that amount isn't appearing on my final invoice, it only shows the $100 deposit. Which means I've paid about $100 more than what I expected.

Rating:

2.0

I am usually very happy with this location. I have rented equipment here several times on Sunday I rented a trailer. It had dirt debris, glass nails in. It didn’t even look at it because it’s always usually clean. The hinges were broken off the ramp. Which almost caused serious injury when I brought the trailer back the customer service lady said well next time you come will give you some kind of credit I don’t think that would’ve been the way I would’ve handled it. I would’ve definitely given a discount for all the inconvenience because we had to come back and get another trailer.

Rating:

5.0

Excellent people running this place. Top Drawer

Rating:

5.0

The ladies working when we picked up were so friendly and very helpful!

Rating:

5.0

The representative was very friendly, professional and helpful.

Rating:

4.0

The reservation system was down, so the representative had to reenter the rental again for myself and the other 5 people waiting causing a long check-in wait time. The local staff gets 6 stars, for doing their very best to deal with the reservation system issues.

Rating:

3.0

The truck was still dirty at pick up. Exterior had mud and dead bugs all over it, and the inside had food crumbs and what looked like chocolate smeared on the center console. The original reservation was defaulted to this location the day after booking and I never received any confirmation text, email or calls to confirm the change. The original booking was for 3 days however there was miscommunication when I picked up in person and the cashier changed it to 2 days so I had the GM calling to say they were going to charge me an extra $50 late fee. Overall probably the worst experience I have ever had with U-Haul in any state. The team needs to work on communication, and simple things like wiping the interior of a car or spraying the outside at least with water before turning it over for rental.

Rating:

4.0

I did not drop the trailer off in Reno. I returned it to a dealer in Yelm, WA

Rating:

3.0

This unit has known problems, but was allowed out anyway

Rating:

5.0

Compliments to the General Manager on duty she’s fantastic doing her job. Great customer service and a great asset to your company. Thank-you

Rating:

5.0

The best!

Rating:

2.0

The manager was very rude. I asked her to put my bike rack paperwork with my receipt in case questions. She did not return it. Would not mail it to me because she did not have a stamp. Stated she didn’t know how to mail a letter. What has happened to kindness? I would have Zelle’s her $$. Took pictures of it which are impossible to read!

Rating:

4.0

I requested pickup at Oddie Blvd location at 8:00 am. Reservation came back at this location at noon. Not a big deal. An extra 20 minutes each way and they had a trailer when I showed up at 10.

Rating:

5.0

Super friendly staff

Rating:

4.0

Not much

Rating:

4.0

Waited 30 minutes to actually have access to the equipment in order to complete the documentation process of the equipment condition prior to being clear to leave.

Rating:

5.0

The movers( Chase and Rudy) excellent job,

Rating:

5.0

Very nice staff

Rating:

5.0

Easy in and out

Rating:

5.0

Excellent service and a perfect truck for my move. And UHAUL employee Tyler at 3411 South Virginia is a gem and a great asset. Better take good care of him or I’ll hire him for my company! Goid job!!!

Rating:

5.0

All good. I can’t think of any improvement

Rating:

5.0

UHaul has always been a part of families trying to do more for themselves and saving money. The UHaul on South Virginia is the perfect example. Very friendly, helpful, and knowledgeable employees that are keepers. More service providers need to hire the same.

Rating:

5.0

Nothing. Very busy place, well staffed with friendly, efficient workers. Well managed.

Rating:

3.0

One person who Peking and 9 people inline

Rating:

5.0

everyone was nice and friendly, I was able to move all my stuff out and into my new place.

Rating:

3.0

A big mess inside and outside. A young man helped me get the truck and blankets checked back in and he was super nice and seemed to appreciate the business. I didn’t like that I had to pay extra to get my car off the auto transporter. I appreciated the help, but I paid a lot for the trailer already.

Rating:

4.0

Took me 1.25 hours waiting in line to pick up trailer. Attendant hooking up trailer very helpful and friendly.

Rating:

5.0

Great experience overall

Rating:

1.0

I was billed incorrectly for mileage and gas.

Rating:

3.0

Very under staffed with lots of customers waiting.

Rating:

5.0

This was my best U-Haul experience ever. Advance communication asking me to pick up the night before to avoid long delays the following morning. The “girls” were SO friendly and polite. Super happy. 10 out of 10.

Rating:

3.0

The truck rode terrible for 900 miles. Horrible experience. The truck smelled like cigarettes and the cruise control kept going out and traction control light kept coming on every hundred miles.

Rating:

3.0

Nice staff

Rating:

5.0

Fast, friendly and efficient work! Great customer service at both locations!

Rating:

1.0

Took an hour standing in line to pick up truck. I estimated 30 miles. Drove 25. No refund for less mileage. I put in 4 gallons of gas for the 25 miles Drove. I dropped off. And recieved a receipt charging me for 5 gallons of gas. 35 additional dollars. Nope. This facility was horrible, and cheated. Ill make sure Reno knows.

Rating:

5.0

Muy buenos me gustos el Servicio

Rating:

2.0

Check tires air put right amount of fuel on paper there was less fuel in truck than what was given on check out.

Rating:

1.0

The young woman that was checking us in spent twice as long due to the fact that she was loudly berating her coworker— who I assume she was training because he was struggling with the system. This young lady took extra time to humiliate this man in front of the growing line of customers. The consensus amongst the customers as we went outside to take pictures of our trucks was that it was immensely uncomfortable and inappropriate. I will be finding a different location for all of my needs in the future to avoid having with be around or witness this young lady go out of her way to abuse and humiliate her coworkers. You can train people without the constant degradation I hope U-Haul is able to improve their training practices.

Rating:

3.0

It's been 9 hours since I dropped off the truck. I never received confirmation that it was checked in. I called customer service and they couldn't get a hold of anyone at the store where I rented/returned the truck. They ended up sending them an email. They did confirm that it hadn't been checked back in though.

Rating:

5.0

Excellent service no hassles, easy check in and check out

Rating:

4.0

It was a great experience. Thank you.

Rating:

5.0

I have rented several times from this location and each time was perfect. Having rented from other locations also, this was the best

Rating:

5.0

Overall, everything was very good very clean, intelligent people working for you and I would recommend you to anyone

Rating:

4.0

I drove over 500 miles to the opposite side of NV with no issues at all. Gas was abt $200.total, and with 2026 Trump gas prices as high as they are, I was amazed at the fuel efficiency in the 20-ft truck. Thank you to U-Haul.

Rating:

1.0

We booked online for mobile pickup at one location (N. Virginia in Reno), were sent to a 2nd location (Rock Street in Sparks) but key hadn't been left there, were sent to a third location ( S. Virginia in Reno) but also no keys. So we had to wait until they opened at 9am. Complete failure of mobile pickup, the point of which is to get your truck before the location opens. Our schedule was thrown off for the whole day and I spent close to 2 hours driving around with bored children in the car. It was a frustrating experience and I honestly don't know if I will ever use Uhaul again. Would certainly not recommend. That being said the people I spoke with on the phone were nice and tried to help and drop off in Davis was easy. This was 100% a technology failure.

Rating:

4.0

The truck was not clean in the back had grease and oil on the floor. As a safety issue the cab windows were very unclean and this was a safety issue the visibility of the operator.

Rating:

5.0

I have had service issues at this location in the past. This time they were fast, efficient and very friendly. 1000% improvement.

Rating:

2.0

The air conditioning was completely out in this crazy heat. On top of that they told us bc of that they weren’t going to charge extra but ended up charging us an additional $50 so it cost $245 to rent the truck for one day when it’s advertised as $137 FALSE

Rating:

3.0

Have two people checking out equipment when it is apparent a line has formed of 4 groups due to one check out person

Rating:

3.0

The staff were nice but it took a long time to get checked out

Rating:

4.0

The people and equipment are top notch. The actual LOCATION (as far as ease of access and position amongst traffic) leaves much to be desired. Again though awesome people and VERY well maintained equipment!

Rating:

5.0

Send out equipment with full fuel tanks. I will return it full every time.

Rating:

5.0

At pick up location i would not change anything

Rating:

1.0

I was assigned the wrong truck which then took me over an hour to leave the lot. The truck was filthy inside and out except for the back of the truck. Th re manager said someone will clean the windshield which was still dirty after. The side mirrors were filthy and weren’t cleaned. This original truck I was supposed to be assigned in the contract said it was on a full tank when I got the secondary truck.it only had 3/4 but no one did a new contract with the correct information. The inside was dirty with whatever had gotten in from it being parked under a tree I assume. So after over an hour there to pick up the truck which I had already d

Rating:

5.0

Katelyn was great, she even remembered the phone conversation we had earlier in the week! 10/10 would recommend!

Rating:

5.0

This is the best UHaul location in Reno, Nevada. If you are seeking short-term, or even long term storage, I would greatly recommend the UBox. Upon opening my box, everything was in perfect order.

Rating:

1.0

Please go anywhere but uhaul. You will thank me! In Las Vegas, NV and in Reno, NV I had horrible experiences! They will not take out your Ubox on the days you reserve them to, water Damage

Rating:

1.0

Rude employees, nobody knows their job l, they over charge and I’ve had nothing but bad experiences with uhaul!!! My stuff had water damage in my ubox as well!