Customer Reviews for U-Haul Storage at Virginia St

6,077 reviews

3411 S Virginia St   Reno, NV 89502
(Near Moana)

(775) 825-4445

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(775) 825-4445

3411 S Virginia St
Reno, NV 89502
(Near Moana)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Busy time (end of month), Staff although seemed shorthanded for crowd did an exceptional job. Minor concerns were addressed and handled professionally and exceeded expectation. Again, I would attribute the Excellent rating specifically to the staff that day. Thank you

Gregg H. 
Rating:
3.0

My wife had Covid we drove over 800 miles in extreme heat I returned the truck with all the furniture pads folded. I had called and said I may be late the representative said you have until5pm I was about 15 minutes late the person taking the truck said don't worry about it I was charged extra I called your company prior to you taking the money from my card and I was told that I would not be charged for this yet again the $87 that the money was taken after all this time of using Uhaul over the years I am considering going to another company for my moving needs

WALTER I. 
Rating:
1.0

They charged me twice

Gloria G. 
Rating:
4.0

Customer did not leave a comment.

charles B. 
Rating:
5.0

The Manager Christian was awesome and I keep coming back to this location for him alone!

Noah B. 
Rating:
5.0

Fast Friendly service.

Stuart M. 
Rating:
5.0

Customer did not leave a comment.

Beth J. 
Rating:
5.0

Customer did not leave a comment.

Lily S. 
Rating:
5.0

Alicia was fantastic during check in and really made the process easy. No need for improvement the team there is already great!

Aaron S. 
Rating:
5.0

Alicia was absolutely awesome. When I called in, she handled my reservation with professionalism and with a great attitude. When we came into the store she was right on top of it got us in and out of there in less than 10 minutes. Can't complain about that

Richard B. 
Rating:
5.0

Alicia was very helpful upon our return

Michael S. 
Rating:
5.0

The person who check me in was friendly and informative as well as the person who checked me out at drop off of the truck rental. Truck was in very good condition.

Kylie S. 
Rating:
2.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

The staff at U-haul (S. Virgina location in Reno, NV) were incredible! So helpful and easy to work with.

KENNETH A. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Very quick and friendly!

Andrea W. 
Rating:
5.0

Your service was great. Christen was knowledgeable, professional and friendly.

Edward A. 
Rating:
4.0

When we got the the new place to return the trailer we were helping by a young lady named Alicia! She was by far the most helpful in our experience with Uhaul today. She showed us where to park the trailer and finish our paperwork quickly.

Phyllis V. 
Rating:
5.0

Awesome staff in the S. Virginia Street location! They not only were very helpful from rental to return, but everyone there has a great attitude. Give them a thanks for me! :^)

Conor F. 
Rating:
5.0

Customer did not leave a comment.

isabele R. 
Rating:
5.0

The agent greeted us in the parking lot and expediently helped us check in the trailer. No need for improvement.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

gail D. 
Rating:
1.0

Said my total was 73$ charged me 84$

Derek L. 
Rating:
1.0

Please read insurance policy. It needs to be explained details to customer. When you broken some equipments, it does not be covered. Also needs to be improved to service

MEHMET G. 
Rating:
4.0

Customer did not leave a comment.

Marcy W. 
Rating:
3.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

CARLOS L. 
Rating:
4.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
4.0

Alicia, was amazing ! Loved her!

Dana D. 
Rating:
4.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

COREY T. 
Rating:
1.0

I made a reservation 2 days in advance. Was notified 3 minutes before arriving to pick it up that they had no trucks vans or ANYTHING to rent to me. I had plans for a move that were totally disrupted by your company's incompetence. I will NEVER use your company again. ZERO stars!!

Randall H. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

All around great experience.

Jake R. 
Rating:
4.0

Better customer service. Someone who acts like they like what their doing.

Cassie C. 
Rating:
5.0

Customer did not leave a comment.

Amy F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
1.0

Customer service was terrible guy at the desk got loud with me and was very condescending name was Trevor

Madison N. 
Rating:
5.0

Customer did not leave a comment.

Gabriela R. 
Rating:
5.0

Uhaul was dirty it was missing an air vent and steering wheel would wobble when break was applied

David V. 
Rating:
1.0

Made a reservation two weeks ago for a 26' truck at the Oddie location. Less than 36 hours before moving (6pm Thursday before a Saturday AM move) I was told the truck was unavailable. The phone agent tried pointing me to Incline Village which is 22 miles away as the crow flies but is actually just short of a 1hr drive each direction over a mountain pass. Finally got me a 20' at Virginia. I ordered multiple packs of pads under the impression from the checkout person they would not be charged if they were not opened. Because I did not get truck size I wanted I had to make two trips costing me extra hours and mileage. Could have been done in a single trip with the 26' truck. When I turned in the truck the person did not print my receipt when asked. When they finally did and I picked it up, I noticed I got charged for a bundle of pads I did not use. When I questioned it a very young looking man said in a snotty tone, "You reserved them so you have to pay for them. Otherwise I could have gotten money for them from someone else". After all the screw ups Uhaul made, that was the response I got. He acted like he was doing me a favor. Terrible experience and I will be sharing this story with anybody I know who is planning on moving. What started out simple went downhill fast after the reservation was placed.

Brandon K. 
Rating:
1.0

Customer did not leave a comment.

Randy R. 
Rating:
1.0

Actually help the customer and offer actually feasible solutions when customer service is called. This was the worst rental experience I have ever had. I will do my best not to use uhaul in the future. I was directed to an abandoned storage business that I booked through uhaul. I did not get actual help until hours later and was only told I need to get the truck back and could not even leave the truck at the location I was redirected to in another city. It wasted gas and mileage and I got no help with that. This whole moving experience was very poor! I'm very upset. Would not recommend to anyone.

Keana R. 
Rating:
1.0

After confirming a reservation and extending it for additional time, we arrive and find out we have a truck for approximately 14 hours. Uhaul has the actual worst reservation system and many times we have arrived to no truck, overbooked trucks, missing reservations. The people are this location, specifically Trevor I think, who I spoke to and told me he'd extended my reservation, did “not recall the convo” when I asked him what happened to the reservation. We will be using Penske going forward as they do not have these issues with their reservation systems.

Federico G. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

I had a good experience and nothing negative to say. Thank you

Linda J. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

There was a mix up, and Chris made good for us. We would of been in a real jam if it wasn't for him.

DOMINGO A. 
Rating:
5.0

Great experience. Staff helpful and efficient. Equipment was in good shape.

Craig E. 
Rating:
5.0

Fast and great service!

Verley John Wesl V. 
Rating:
5.0

Customer did not leave a comment.

JERRY J. 
Rating:
4.0

I was told the day before my pickup that I had to drive almost 3 hours away to pick it up. That's ridiculous

Tom S. 
Rating:
2.0

I had a Ryder rental in BOSTON for three years. I would never have been as rude with my customer. When I returned my truck, I was over charged, had to deal with that. Store needs more training. Thank you.

bobby S. 
Rating:
1.0

The truck was not new the truck had 190,000 Miles's on it

Phillip V. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Staff was friendly and helpful; the whole process from reserving online to pickup and drop off was a breeze. Good job all!

Gina H. 
Rating:
4.0

Customer did not leave a comment.

Francisco G. 
Rating:
5.0

Staff was extremely friendly and professional

ROBERTDEAN C. 
Rating:
1.0

Reserved a truck for 2 days and was that the truck needed to be returned next morning The boxes that I purchased were wrong size

Francisco P. 
Rating:
3.0

This 2nd location was fine. The 1st location: not so great. 1st location: Left site with truck w/gas tank at 1/2 and engine light on. Advised to return to 1st location. Sent to 2nd location for different truck. Don't believe alleged communication from 1st site to 2nd site happened. Verified by personnel at 2nd site. Returned truck in short order to destination location U-Haul. Returned truck with FULL gas tank at destination location.

bob C. 
Rating:
3.0

The GM was proficient with the contract, walk around, dispatch and return. A smile and a Hi how you doing goes a long way.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Gladys D. 
Rating:
2.0

Clean the truck, mark the scratches, make sure the mileage is right, and make sure the equipment (dolly) isn't too old.

Finley M. 
Rating:
4.0

Customer did not leave a comment.

Grady R. 
Rating:
5.0

None

Alicia M. 
Rating:
4.0

Customer did not leave a comment.

Tyrone D. 
Rating:
3.0

Didn't like that my reservation was moved further from my home.

kevin B. 
Rating:
5.0

Always a pleasure to use this location- nice employees and great location- equipment is always in prime condition, thank you

Carl R. 
Rating:
4.0

Customer did not leave a comment.

GARY L. 
Rating:
3.0

Y'all doing your best but could be better. But no hate

Taylor M. 
Rating:
5.0

Customer did not leave a comment.

Monica L. 
Rating:
3.0

The cashier I initially worked with was about as unfriendly as she could get without being outright rude. She seemed miserable and was checking texts on her Apple Watch periodically throughout the extremely brief interactions we had. She looked hung over. The last uhaul people I interacted with were at least please tell to do business with.

Scott V. 
Rating:
3.0

I rented a trailer for all couple hours. Pi ked it up around 4 30 pm and told em i would have it back around 10. Everything was good. I had the trailer back an hour and a half earlier than i had said. I dropped it off in the same spot i picked it up in, as i had to work early in the morning today. Then 8bget my receupt via email this morning and there is an extra 20 dollar fee for returning it "afterhours." i was never notified of that charge being applicable. I have rented and returned trailers after hours many time in the past and never had to pay any additional charges. I recommend letting future renters know of this charge ahead of time. Especially when its know the trailer will be returned during "afterhours". Had i known this would happen i would have kept it until my lunchbreak today then returned it. I figured it being able to be rented at opening the next day would be a better thing for uhaul, but apperently not, as i was charged 20 bucks for doing so.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

JosephD N. 
Rating:
5.0

This us the BEST U Haul location in Reno, NV. I have rented equipment, trucks, supplies there many times. The staff there is the best!

Patricia S. 
Rating:
5.0

Very friendly and accommodating personnel.

Leonard M. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

I have 1 complaint. I ordered a dolly on line. It was a tall dolly I could move boxes with. Well they sent me a flat 4 wheel dolly. Didn't need that I have 2. Don't know what happened but it caused problems That's it

Deborah S. 
Rating:
5.0

The experience was fantastic Christian was very helpful.. I have tweeted about you on Twitter. renotweets @ paulharrod .

Paul H. 
Rating:
1.0

All kinds of mechanical problems delayed us 2 days cost a ton of money extra

kathryn M. 
Rating:
5.0

Every thing was excellent! The employees I dealt with were amazing .

Marcia D. 
Rating:
5.0

The gentleman (a former Marine) was the sole employee at the time that five of us customers were on site. I do appreciate his efficiency, speed and help in checking my trailer back into the inventory. Smooth operation all the way around. I do appreciate the quick process. I returned the trailer early, the third day so hopefully it is already on the road again.

Lisa F. 
Rating:
5.0

Everything was perfect

Enid D. 
Rating:
5.0

Customer did not leave a comment.

Marcela N. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

I didn't have a positive experience because I paid for my rental and the key wasn't in the lock box. Customer service was good. I was granted a credit for good portion of my total bill, but I had to pay twice and wait for the original rental payment to be refunded on my card.

Mooneyes L. 
Rating:
5.0

not really everyone was excellent I guess doin' license beforehand helped until I misplaced key for hitch so everyone was waiting on me and check out was a 1/3 of the time less than 5mins at the most The trailer was more like a shadow, the gate stuck a little bit ya'll may have a reason for that Now if ya wanna take over for Tom Bodet and leave light on, I might get it back sooner 🤔 Thanx

Richard B. 
Rating:
5.0

Excellent drop off process and the attendant was exceptional.

Brian M. 
Rating:
5.0

N/A

Irvin S. 
Rating:
4.0

Your staff was pleasant and helpful

STEPHANIE T. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Each part of the rental process was handled very efficiently. And, the vehicle was quite clean and in very good condition. I was impressed. Employees were knowledgeable, helpful, and cordial. What a pleasure to do business where everyone knows what is needed. Really. Thank you, and well done!

Janine A. 
Rating:
5.0

This is the best UHaul location in Reno, Nevada. If you are seeking short-term, or even long term storage, I would greatly recommend the UBox. Upon opening my box, everything was in perfect order.

Patricia S.  |  Overall Experience 
Rating:
1.0

Please go anywhere but uhaul. You will thank me! In Las Vegas, NV and in Reno, NV I had horrible experiences! They will not take out your Ubox on the days you reserve them to, water Damage

Randi H.  |  Overall Experience 
Rating:
1.0

Rude employees, nobody knows their job l, they over charge and I’ve had nothing but bad experiences with uhaul!!! My stuff had water damage in my ubox as well!

Randi H.  |  Overall Experience 
Rating:
1.0

I will never use or recommend UHAUL again. One single reason. John Hernandez. The boxes arrived at UHAUL 5/4. No attempt was made to contact me until 5/17. I had to call UHAUL. There more but no room.

Gary F.  |  Overall Experience 
No reviews have been submitted for this location.

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